AliExpress Reviews and Complaints by Consumers and Customers SnapShot

Last Updated On: November 2, 2015

AliExpress Corporate Contact

Business Name: Alibaba Group
Corporate Address:
18-19/F, Block A West Lake Plaza 391 Wen Er Rd
Hangzhou, Zhejiang 310099 China

Customer Service Contacts

Corp Phone Number: +86 571-8502-2077
Company Contact: Jack Ma - Executive Chairman
Corp Website:

AliExpress Customer Ratings and Reports

Customer Ratings

Average Rating: 1.75 out of 5
Based On: 8 Reviews
Number Of Comments: 3

Consumer Loss Reports

Reported Losses: $912.88
Average Reported Losses: $114.11

Latest AliExpress Complaint

Is AliExpress a Rip Off, Fraud or Have They Scammed You? WARN OTHER CONSUMERS By Sharing

Category: Discount Websites Directory ListingAlibaba Group Listing

Stay Away

Be aware that you are buying on your own risk. There is Absolutely no purchase protection. Should thing go wrong , and they very often do go wrong, you will never get your money back.

For example, I’ve got jacket made of cheap rayon that was advertised as 100% cotton. Filed dispute, demanding 100% refund upon returning the item back on my own expenses. AliExpress dispute resolution team quickly sided with the seller. Aliexpress makes money from sellers commissions. No wonder that they are bais and always protect their breadwinners.

All 4 “genuine leather shoes were in fact faux leather.

All 3 “100% cotton” closings ( a shirt, a jacket and a sport blazer ) were made of rayon and polyester. Of cause there was no fiber content information on any label.

Design was good, so all items looked very appealing on pictures, but all of them were made from cheap cheap cheap low quality material.

Most Recent AliExpress Complaints

Consumer Comments For AliExpress

  • Never wire money. If you paid with paypal you could have disputed this and they would be forced to give you a refund.

    • AliExpress does not accept paypal

  • I would like to complain on the way aliexpress manage the confirmation. buyers confirme the orders after they receive them but if there is something deffective there is not way to claim because the order get the syatus "close". you have no way to change it . it’s not fair


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