THredup is an online resale shop. The premiss is to order a bag from thredup, and once received, fill it with quality clothing. Ship it back and thredup will pay you for the clothing. However, what they don’t tell you is you will be paid only pennies for any brand new items you send in! I sent in 3 bags, about 150 items, of mostly brand new with tags Gymboree and Gap. Thredup paid me less than $1 for almost every item and didn’t pay me for some of the items. After numerous emails and phone calls, thredup refused to pay me a reasonable amount for my clothes.
I notified every consumer complaint site I could find. The San Fransisco Attorney General’s Office opened a criminal investigation into thredup after I complained to them. Thredup responded to my BBB complaint with a lie.
Here it is:
On July 26, 2013, the business provided the following information:
At the time Leanne shipped three bags of clothing to thredUP there was a period of time in which our price calculator was not operable. This was a bug we were aware of and actively fixing. Over the weeks that had elapsed from the day we received Leanne’s clothing and the day we fully processed the items, the price calculator was fixed and was working again.
In addition to our price calculator we have our bag feed showing what other customers have earned for their clothing (http://www.thredup.com/bags/feed). This feed is live and is in no way manipulated to inflate payouts. Lastly, it is stated in multiple places that thredUP may not be the most profitable way to earn money by selling used clothing because we pay up to 40% of the resale value.
In efforts to resolve this issue, I explained I would double-check and correct any mistakes made on the pricing of the items we accepted, and offered to pay for the 20+ items we did not accept based on what would’ve been earned. This equated to an additional $45. I apologize but an additional $45 is still the only offer I can provide.
Leanne has continued to contact other organizations in efforts to resolve this issue. Now damages have exceed $300.
MY RESPONSE SENT TO THE BBB:
Daniela states with this response, that there was a problem with the website that they were aware of before I sent in my bags. I started emailing Thredup with questions a month before I sent anything to them. AFTER I complained on Gymboree’s facebook website because of what little reimbursement I received for clothing I sent to Thredup, I was then contacted by a representative of Gymboree who then, on my behalf contacted Thredup to forward my complaints.
It was well after several exchanged emails and finally a phone call from Daniella, where I made her aware of the website issues (which she told me thredup had been UNAWARE of), that the website issues were finally repaired–more than 2 months after she says they were aware and trying to correct it?? They were aware of the problem for sure! There had been no attempt to repair the website because in doing so, people would have been able to see how little Thredup was paying for clothing and no one would have sent anything to them!! It has been their intent all along to keep customers from discovering their true payout amounts.
Sure, thredup had a few posts on their website showing what other were paid for their clothing. These posts clearly showed thredup paying a lot of money for even used clothing. I went by those posted statistics (which was all that was available at that time)–thinking I would receive even more money since what I was sending in was brand new with tags attached clothing. As far as Daniela’s statement regarding people being able to make more money sending in used clothing because they pay up to 40% of the value, is absolutely absurd!!! Since when is used clothing worth more than brand new clothing?? If that was the case, every store would be a resell store and there would be no market for new clothing.
Daniela made an utterly ridiculous statement regarding that. Daniela did go through my payout amounts and found many that were inaccurate. She offered an additional $45 for those errors which is nothing considering I had sent in about 150 mostly new designer clothing items. This works out to about an additional 30 cents per item. It does not even begin to reasonable compensate me for my clothing. Initially, when I requested an additional $300 over what thredup had said they would pay me, I was trying to make a point.
I wanted them to take full responsibility for their deception. I was asking very little reimbursement. However, after thredup refusing to properly compensate me and discovering many other people who were victims of Thredup’s scheme, I asked for a more accurate compensation. This was a deliberate tactic on Thredup’s part to deceive customers, pay pennies for valuable clothing, then resell it on the Thredup website for a HUGE profit–all without the customer’s being able to accurately discover what they would be paid PRIOR to sending clothing to Thredup.
I want to be compensated the full monetary loss for my clothing. In addition, after filing my complaint with the Better Business Bureau, I continued to pursue the case and notified the San Francisco District Attorney’s Office. They found enough evidence to open a criminal investigation into Thredup’s business. It is very clear that Thredup designed their business to scam people in order to make a huge profit reselling clothing sent in from unsuspecting people. It is only because of my continued pursuit of my complaint, that Thredup repaired their website to disclose more information regarding payouts. However, if that disclosure had been made PRIOR to my sending in my clothing, I would never have sent them anything!!
I am still seeking an appropriate compensation for my clothing, as well as an end to Thredup’s website.