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Last Updated On: March 24, 2017

thredUP Contact Information

Business Name: ThredUp Inc
Corporate Address:
114 Sansome Street 5th Floor
San Francisco, California 94104 USA

thredUP Customer Service

thredUP Phone Number: 617-575-9676
Corp Email:
Company Contact: James Reinhart - CEO
Corp Website:

thredUP Ratings

Average Rating: 1.20 out of 5
Based On: 66 Reviews
Number Of Comments: 31

thredUP Reports

Reported Losses: $13,749.38
Average Reported Losses: $208.32

Most Recent thredUP Complaints

Is thredUP a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Category: Clothing Websites Directory ListingResponse From Company

ThrewUP - What a RIPOFF

I sent 3 bags that were so full I had trouble carrying them. They were full of good quality items. I am about to make an international move so I was quite ruthless in determining what to send.

2 months later I get an email to say the first bag has been processed, and the new – with tags items have been swiped for upfront payout of – wait for it… $16! Including a bag full of Missoni for Target stuff, with tags and a jumpsuit I bought at Xmas for $378. Again, never worn, with tags.

Seriously – it’s an insult to my intelligence as well as a big fat waste of time and effort.

I own a brick & mortar vintage store, an etsy store, and used to sell on Vinted, and another online site that has since closed. I treat my customers like family – that’s why I have a successful business.

This experience is a blatant exploitation – nothing more. Do not send your clothes to ThredUP – you will regret it.

Official Responses from thredUP

By: Alex Schernig On: February 8, 2013

Jacalyn Moehrle was awarded the $10 referral credit she was concerned about on 2/1/2013. This compliant was registered while our team was researching the issue and trying to understand how the credit was applied to the wrong account. We apologize for the delay in issuing the credit. We hope this is a reasonable resolution for Jacalyn and that this closes her issue.

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31 Comments on "thredUP"

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I too wish I had researched this before sending 3 bags of high end clothing – @ MONTHS AGO !!!! They rake off the new stuff with tags for upfront purchase and give pennies on the dollars. $16 for a bag I had trouble closing. Seriously ? Including a new with tags $278 jumpsuit from last Xmas season. I am terrified about the other two bags I sent (which included a Jimmy Choo purse). Theres no recourse available to remedy either. AWFUL ! DAYLIGHT ROBBERY ! WASTE OF TIME AND MONEY ! D O N O T S E N… Read more »

I never signed up for thred-up…..never heard of it. Please do not send me another email…’s garbage!

Total Ripoff!!! Not only did I wait almost 2 months for them to process my bag, but they only gave me $27 and of that $10 they kept for shipping! They then sold my items for triple the amount! What a horrible company!

same thing; crooks.

Should have checked out the reviews before I sent my clothes. I used to own a women’s plus size clothing store and recently closed it and had merchandise left over so I sent about $500 wholesale price worth of clothes. They were supposed to consign everything and instead purchased my items and gave me $7.00 for all of it. Some of the items were in several sizes and they posted on their website different prices, different descriptions and different retail prices for the same item. They have not returned any of my emails, the phone number listed for them is… Read more »
Good Idea, BAD BUSINESS!!! I heard about ThredUp from a friend and immediately ordered 2 bags. I sent one on Jan. 31 and the next on Feb 14th. The February bag was processed within 2 weeks – I was shocked when I only got $31.70 for a bag packed with Lands end and other name brand clothing. I have been emailing them about the other bag and they are totally playing dumb with me about it. At first they told me it had been sent elsewhere for processing and then they told me they were behind due to volume. I… Read more »
I recently ordered a dress, leather coat and boots for my daughter. I recieved them today and the box is DESTROYED. I mean soaking wet, torn and crushed with clothes exposed. (I have pictures) The clothes were just thrown in the box with no protection. My daughter is devastated and I am so disappointed. There is no one to call, the “chat” is unavailable. No one to help solve this issue. Such a shame. I really was hoping this experience would have been a start of a good relationship. At least my followers, friends and family can be warned so… Read more »

I sent a bag full of clothes -some with tags– including DVF wrap dresses, Trina Turk pants and dresses, a brand new Tory burch Robinson bag, lily dresses, BCBG sweaters but they were NOT accepted….all the other crap from crap stores… they took. And worse yet….they overpriced everything. Don’t don’t don’t don’t don’t. Scam scam scam.

Agreed I am in the process of reporting the company to the BBB – can anyone provide me with an address and phone number – please and thank you

Shady, sketchy, misleading, BEWARE!
What do you think they’d pay for a huge bag of Designer jeans/True Religion, Lucky, 7 of Mankind, Hudson, Roxy, Abercrombie…….40 cents. I kid you not. Don’t bother with these scammers, just donate your things and take the tax deduction-you’ll be much happier. Wish I did.

This scam company’s success depends on taking your clothes, paying you next to nothing for them, then marking the clothing up over 1000% to make a profit. I made less than $6, for 9 items. Sent them new items with tags and in their original garment bags. The clothing was received in December and processed in February. It’ll cost $10 to get your return items shipped back. By the time the processing is complete you’ve paid someone to rob you. Left a vm.. no call back. Email reply took 3 days. Bbb complaint hasn’t received a response, so it’s clear… Read more »
I discovered Thred Up when perusing the web for resale sites. The concept seemed great. Wrong!! I ordered a couple of items from the site and I ordered a bag to send items I wanted to sell to Thred Up. The items I received appeared well worn and small even though I ordered a large (I am about 150 lbs. and 5’8”). I kept one and sent one back at my expense. Still I decide to send my 12 resale items to Thred Up – some with the tags still on. I estimate I would have received about $50 to… Read more »

Wish I had taken time to research thredUP! They’re thieves. I sent in a bag with all items with retail tags, never worn or used. Beautiful hand tooled Spanish leather back pack that converted to handbag, value at least $300. They gave me $7 and pennies for the clothes and said the leather bag had spots/dirty and couldn’t be sold. Gave it away! I’m done and hope this message helps someone else. Stay away from thredUP! Loss at least $400.

ThredUp is a HUGE waste of time, money and effort. I have sold several bags and I’m ALWAYS disappointed and frustrated with the process. Why I kept sending them stuff is my fault. I was too lazy to sell it myself and I paid the price. Not only do they take your items and literally give you pennies on the dollar for it, but now when you want to cash out your measly earnings, you are CHARGED A FEE to have your money transferred to your PayPal account!!! ThredUp sucks, it’s a horrible operation and I recommend using Poshmark, eBay,… Read more »
In spite of the fact that there is a category of “formal wear, wedding gowns, and so on” on the web page my dress was discarded and I was told you don’t accept formal wear. Then they should get that off the page because that is what indicated to me that they did. And $6 for a pair of Bandolino pumps AND a Cache sundress is ridiculous! YES! For both! And each one is posted online for no less than $19.99 each! So, I’m just chalking it up to lesson learned. And I’ve begun my own page for people to… Read more »

I love consignment shopping and was very excited to try this. I was even more excited when a box of awesome quality clothing arrived. Most unfortunately, Thredup would not let me use a valid 40% off coupon because they had sent me another “offer” (NOT a discount, but for a service) and claimed that I could not use. I emailed them and they were less than helpful. Truly bad customer service.

For those of you trying to reach these thieves, try, they will answer you eventually. And dont bother threatening them with the BBB or consumer affairs, they don’t care!! Believe me, their email address suites them perfectly;)

Do yourself a favor, and don’t bother with this website. I sent them two bags of clothing at two different times, and now they don’t have any records of it. After I sent the initial bag, I waited a week or two, checked online, and it indicated that it was received (bag1) and they were in the process of sorting. So, I figured I’ll send in another bag, waited a week or two, and checked the website again. This time, it stated they haven’t received any items from me (including bag 1). Very annoying. I searched the website for a… Read more »

I posted my experience here a while back, but just in case new users are here thinking to sell, DON’T do it. Also, their positive reviews on websites like SiteJabber are all fake. They post tens of fake positive reviews everyday to balance out their poor rating. It’s embarrassing.

I probably would have posted a positive review as a buyer!! I got a WHBM $80 skirt for $14!!! But now that I know the owner got less than SEVENTY FIVE CENTS for it I feel awful!!!! You’d think she got at least $8 out of it! Geez!

Their offers for sellers are humiliating. If you reached a great bargain, then yes, a positive review is definitely reflecting towards your experience. I should’ve said “MOST” of the positive reviews are fake. The accounts on SiteJabber are just suspicious looking, as if they were just opened to type out a 250 word positive review. Honestly, I don’t know *that* many people who visit a site like that just to leave something nice to say. I can’t remember the last time I did.

Horrible customer experience selling to thredUP. They gave me a total of $2 for a couple items they kept from my cleanout bag and claim they “recycled” the other hundreds of dollars of brand new never worn children’s clothing I sent in. They claimed it was due to “category surplus”. Really?! When I sent the clothes in there was no warning or advertisement not to send particular items or styles. They literally have stolen hundreds of dollars of clothing from me and claim that they can not be gotten back. Never do business with this company, you will loose money… Read more »

Worst company.If you have problems it is impossible to talk to a real person. They ruined my christmas.Cleaned out my ebay store and sent in 16 full bags. These bags contained new with tags coats for 360.00 and coach bags. They did not show up as being kept by them . After many attempts they wrote me they were not accepted because of flaws. They ripped me off.

I sent a bag to thread-up back in November 2016, Weighing 15 pounds full of clothing. I never received any confirmation from the company on receiving my bag. I sent it through FedEx office. I need to know where all my items are that were in that bag! Can you please HELP me locate my shipment?! I had clothes with the tags still on them, brand-new. Thank you so very much and look forward to hearing back from you on the status of my bag. Cathy

I sent a bag of expensive clothes many with the price tag still on. There was a Calvin Klein dress with a price tag on it. The price tag said $118. The price on ThredUp was $31.99. There were others like it. I was so disgusted. One piece was a Pendleton cardigan with the price tag on it and in their description they said there was some wear in the form of pilling. I never wore the sweater. ThredUp is a total ripoff. I had them return the items they rejected which came out of my upfront payment. Then when… Read more »

i am in agreement with all of the complaints below. after waiting 5 weeks for my bag of 40items to be processed, i learned 7 were accepted and i was to receive 31 dollars minus 9.99 for processing. after i looked at my items online, wow…the first one sold for 30 dollars! and, the items they did not “select according to their high standards”. are being resold to another consignment seller! WOW. they are double dipping thieves. stay away from THREDUP; they play off of reuse, recycle and we help the community…they help themselves (to your stuff)

I had sold a bag to ThredUp and thought it was a little low and it took quite a while to process (over a month); but I read the site for desired items more closely and thought it was worth trying again. I understand that since they are purchasing upfront, they should make a profit, but it should certainly be a reasonable profit. This time it took seven (7!) weeks to process, they increased the cost of the bag to send the items in, and they reduced the payout for each item. They have listed my items for over $350.00,… Read more »

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