Naviss Reviews and Complaints by Consumers and Customers

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Last Updated On: July 6, 2015

Naviss Corporate Contact

Business Name: NAVISS Direct, LLC
Corporate Address:
10176 Corporate Square Dr #240
St Louis, Missouri USA

Customer Service Contacts

Corp Phone Number: 866-333-2258
Company Contact: David Simpson - CEO
Corp Website: navissdirect.com

Naviss Customer Ratings and Reports

Customer Ratings

Average Rating: 1.13 out of 5
Based On: 10 Reviews
Number Of Comments: 4

Consumer Loss Reports

Reported Losses: $5,082.20
Average Reported Losses: $508.22

Latest Naviss Complaint

Is Naviss a Rip Off, Fraud or Have They Scammed You? WARN OTHER CONSUMERS By Sharing

Category: Warranties Directory ListingNAVISS Direct, LLC ListingResponse From Company

A RIP OFF

I received a call a couple years back asking would I like to buy Auto Warranty for my 04 Trailblazer. I thought about it since my other one had ran out thought it would be a good idea to have some kind of Warranty. So I said ok and took out the 5years/ 100000 mile coverage. So a long story short I took the Trailblazer in to have some work done on it because the check engine light was on.

So I called Naviss to let them know the car was in the shop that I have never tried too used since now. and I was ask my Contract # and the lady on the phone comes back an tells me that the ProPlus coverage that I had purchased is no longer in Business and that there is nothing she can help me with, so I asked there has to be someone that I can talk to about this and she told me nope sorry sir and hung up on me.

So now I am stuck with a bill that people in the Naviss office just say sorry nothing we can do.

SO HERE IS YOU WARNING STAY AWAY FROM THIS COMPANY. They will rob you an you’re your money and run just like a thief.

Official Responses from Naviss

By: Alex Drasil On: April 9, 2014

Hi Volree – our records show that the company that sold you the contract did send you a refund, and that you received and cashed this refund check. On their behalf, we do apologize for the error. Enterprise Financial Group supplies vehicle service contracts through a number of partners – when we receive any feedback from customers, we act quickly to ensure everything is taken care of. Thank you again for your feedback. – Alex Drasil, VSC Claims Services Director


25 Most Recent Naviss Complaints


More About Naviss

Alternate Business Names and Info: V S C Administration Center, V C S Administration | Jason Chrisco (President)

Consumer Comments For Naviss

  • Hi Volree – our records show that the company that sold you the contract did send you a refund, and that you received and cashed this refund check. On their behalf, we do apologize for the error. Enterprise Financial Group supplies vehicle service contracts through a number of partners – when we receive any feedback from customers, we act quickly to ensure everything is taken care of. Thank you again for your feedback. – Alex Drasil, VSC Claims Services Director

  • Had naviss direct for 04 truck, traded in on new 2013 still waiting 14 weeks for refund, I was told it would take 4-6 weeks, after 8 weeks I was told 8-10 weeks for refund now going on 14 weeks still waiting! Stay away from this company , nothing but run arounds since I got this so called contract!

  • In March this year the garage did repairs on my engine mounting. The best that NAVISS could give me is a reduction of my monthly payment from 116.00 to 95.00. I paid 768.00 from my pocket. This company is a phony and just enriching themselves by taking the poor customer money.

  • ) 888-648-0535

    2) 888-807-2812

    3) 888-869-9654

    4) 866-537-5070

    5) 314-447-4540

    6) 888-380-5792

    7) 314-715-3431

    8) 314-447-4567

    TIP: FAX YOUR ISSUE/CLAIMS TO 214-447-4568 ATTN: ASHLEY.

    The majority of these numbers will only put you through a continuous loop. Leaving messages will never be returned. If you hit the option for SALES or Accts Payable, you will immediately get right through to a real person, but this is only because they assume you are a potential sale or paying them money. Also, if you go online to http://www.navissdirect.com and put in information for a quote you will get an immediate call within 20 minutes. I called at least 10+ times and held for over an hour for CLAIMS. Beware of this company and their unscrupulous and unethical tactics. I must say, this is a lesson learned. Stick with manufacturer’s warranties. They may be a bit more costly, but I assure you from personal experience they will be worth it in the long run.

    Individuals that work for this company: Eric X 1045, Kimberly (Accts Receivable), Mike and Justin in Sales. They can only give you the number of 866-537-5070 that will put you back in the loop to never be answered. There is a Sarah and Jessica in customer service. They maintain that this company is located in another state and their manager(s) don’t communicate with the CLAIMS side and they can’t do anything about it, and it is really not part of their company.

    NAVISS (Admin Plus) – Read your rental benefit very carefully, “Coverage will be provided to YOU up to maximum of $35 for EVERY 8 LABOR HOURS…… Basically, what this means is that the repair has to be a MAJOR job like a transmission service that will take 8 hours (entire work day) to repair and they will cover 1 ($35) day rental ONLY. So, if the dealership does not IMMEDIATELY start on your car the day it is brought into the dealership, and if the repair is less than a full 8 LABOR HOURS, you will not get a rental car covered for 1 day. I must admit, that’s pretty crafty wording. The dealership will call for days and hours at a time, and go through the same un-customer service. At the end of the day, the warranty company will not cover the dealership’s cost for the replacement part and only pay a small fraction of the labor and decide not to cover other items that should be covered. Oops forgot something, the tow truck company that they use will also overcharge you.

    The blue book and plastic card that you have in your wallet and purses are nothing more than paper weights.

    It’s been a pleasure doing business with you.

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