Amerigas Reviews and Complaints by Consumers and Customers
Last Updated On: July 10, 2014
Amerigas Customer Ratings and Reports
Customer RatingsAverage Rating: 2.25 out of 5
Based On: 4 Reviews
Number Of Comments: 2
Consumer Loss ReportsReported Losses: $270.62
Average Reported Losses: $67.66
Latest Amerigas Complaint
Bait & Switch
Open Letter to Jerry Sheridan, President and CEO Amerigas,
I’m an 18 year customer formerly serviced by Main Street Gas that was purchased by Northern Energy and now by Amerigas.
I’m on a fixed income and was offered by Amerigas, Placerville, Ca office, a budget plan to normalize my bill over 12 months. I agreed to this bi-lateral contract based on the previous years usage of gas divided by 12 and amounting to payments of $175 a month.
Unilaterally, Amerigas reviewed my usage during the 4 or 5 high-usage winter months and increased my payment to $378 a month. The representative in the local office said the “Small Print” in the contract allowed the company to make this unilateral change. In California unless this “small print” is explained verbally at the time of signing the contract it is considered Bait & Switch and is illegal under the state consumer protection laws. I complained to the local office and the manager was most understanding and is trying to work with me to correct the situation.
If this situation is not corrected to my satisfaction I will file a complaint with the Better Business Bureau and the California Consumer Protection Agency. Bait & Switch tactics are no way to treat customers. Amerigas might be the largest provider of propane but they are by no means the only supplier of this product.
10 Most Recent Amerigas Complaints
Review #1: Locks Me Out Of My Own Tanks
Complaint Filed By: Bella
On: November 6, 2013
Rating: 5 out of 5
So I paid 126.00 to Amerigas in Lyndonville, Vermont tofill my propane tanks for the holidays. They had filled them...
Review #2: Disabled Person Injustice Can’t Cook Or Take A Shower
Complaint Filed By: JAYNE
On: July 26, 2013
Rating: 1 out of 5
Reported Losses of $270.62
Disabled Person Injustice – Fully Paid But Locked Out From My Gas, Can’t Cook Or Take A Shower. I’m a...
Review #3: Amerigas Is Full Of Gas!
Complaint Filed By: debra cowper
On: June 4, 2013
Rating: 2 out of 5
Amerigas is billing and payment is due the day the bill is generated. I received my bill on may 29th...
Review #4: Amerigas – What can we do to get their attention?
Complaint Filed By: Mary Elizabeth
On: March 21, 2013
Rating: 1 out of 5
I really have a complaint that is worth having people be aware of. SHAME on Amerigas for **** up someone’s...
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