Last Updated On: June 6, 2014
YRC Freight Customer Ratings and Reports
Customer RatingsAverage Rating: 1.00 out of 5
Based On: 3 Reviews
Number Of Comments: 8
Consumer Loss ReportsReported Losses: $322.00
Average Reported Losses: $107.33
Latest YRC Freight Complaint
Failed To Deliver On Three Separate Promised Times
We were contacted several days in advance, notifying us of the day and time to expect delivery to California of a Michigan book publisher’s shipment of 2,200 books. The day arrived, the delivery did not. We called the next day, were told the shipment was out for delivery that same (2nd) day, and to wait some more.
Day Two, again no delivery. Called again: “We’ll deliver on Day Three, between 11 and 3.”
Day Three: no delivery.
Day Four we called yet again: “Delivery on Day Five, between 11-3.”
Day Five, the trucker showed up and delivered; he said earlier in the week the (other) 64-year-old driver had decided it would be too great a strain to deliver to us, and had simply opted out: “Too many hills in that retirement community.” Mayflower and other professional truckers have no trouble getting in and out; and our duplex is at ground level on a flat flat street.
SUMMARY: Great delivery service to pick, if you like twiddling your thumbs over the course of several days of broken commitments and promises, with no apologies.
Consumer Complaints and Reviews About YRC Freight
Review #1: Refused To Deliver
Complaint Filed By: Chris
On: August 9, 2013
Rating: 1 out of 5
Reported Losses of $97.00
I ordered a few things from Fingerhut, including 2 recliner chairs. Once they made it to Belpre Ohio, the terminal...
Review #2: YRC Freight – Customers taken for a ride
Complaint Filed By: Solo
On: February 11, 2013
Rating: 1 out of 5
The union workers handle freight with no regards to customer satisfaction. I witnessed countless times freight being loaded marked fragile...
Review #3: YRC Freight – Overcharged for Freight
Complaint Filed By: Crew Audacious
On: October 8, 2012
Reported Losses of $225.00
I paid YRC Freight to ship a pallet of household goods from Phoenix to Orlando and paid $450; it was...
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