Timeshares By Owner Reviews and Complaints by Consumers and Customers
Last Updated On: June 19, 2014
Timeshares By Owner Corporate Contact
Customer Service ContactsCorp Phone Number: 888-707-8463
Corp Email: firstname.lastname@example.org
Company Contact: Michael Klimek - General Manager
Corp Website: timesharesbyowner.com
Timeshares By Owner Customer Ratings and Reports
Customer RatingsAverage Rating: 1.00 out of 5
Based On: 1 Review
Number Of Comments: 0
Consumer Loss ReportsReported Losses: $999.00
Average Reported Losses: $999.00
Latest Timeshares By Owner Complaint Filed
Fooled by an expert saleslady??
I was called by Diane Ball of Timeshares by owner Nov.29,2012 and offered a sample ad to run for 4. days, I called Brandi at 321-329-3120 to leave a message for customer service. This has been an on going problem for over 2 months with only now answering machines.
I called 888-311-7653 and was told by George Coffrin to call Kevin White at 888-707-8463 ext.321 as he is head of Customer service but I continue to get only answering machines. They offerred in Dec. to give only half of the money back=$500.00 back but I refused. They used Docusing to take my money but have not returned it as requested and also won’t call to talk to me. Help!
Official Responses from Timeshares By OwnerBy: Kevin White On: February 11, 2013
Based on the complaint, I determined that it was Michele Gilliam that purchased advertising on November 29 to list her Point at Poipu timeshare for sale on our website and in our walk-in offices. On December 3, Ms. Gilliam called the Corporate Office Customer Service and canceled her services for a full refund (within the ten-day cancellation timeframe) entitling her to a $999 refund of her advertising fee. On December 3, a representative of the office that sold Ms. Gilliam our services had convinced her to stay on board with our services for a $500 partial credit. We sent the partial credit form to her via email and upon receipt, she called our Customer Service Dept and informed us that she was refusing to sign the form. Based on that conversation, Ms. Gilliam was again entitled to a full refund of $999. I believe that there was as glitch in our accounting system because it appears that Ms. Gilliam did not receive the refund as she should have. I have now informed our Accounting Dept of the error and a full refund is being issued today.