Inmate Call Solutions Reviews SnapShot

Last Updated On: February 14, 2017

Inmate Call Solutions Contact Information

Business Name: Jail Call Solutions LLC
Corporate Address:
3824 Cedar Springs Rd #558
Dallas, Texas 75219 USA

Inmate Call Solutions Customer Service

Inmate Call Solutions Phone Number: 214-843-0004
Corp Email:
Company Contact: Marc A Grisham - President
Corp Website:

Inmate Call Solutions Ratings

Average Rating: 1.18 out of 5
Based On: 22 Reviews
Number Of Comments: 19

Inmate Call Solutions Reports

Reported Losses: $1,192.63
Average Reported Losses: $54.21

Most Recent Inmate Call Solutions Complaints

Is Inmate Call Solutions a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Category: Telephone Service Providers Directory ListingJail Call Solutions LLC Listing

Inmate Call Solutions Global Telling SCAM!

I was under enough stress with having my loved one in jail. I went online to set up an account with Inmate Call Solutions to receive phone calls from the jail so I would save money instead of paying each time he would call it’s cheaper to set up an account.

The company you need to use is Global tel link not Global telling(SCAMMERS) so when I went to google the website it was one of the first in the list it said which leads you to a site called so I assumed it was the right one. They said how you can save money and purchase monthly packages with unlimited minutes so I went and bought one month worth for $29.99 plus a surprise $14.99 one time set up fee and taxes totaling $51.25.

I then was given a bullshit “phone number” that I was supposed to give my loved one (Inmate Call Solutions) and he would supposedly be able to call it and it would forward to my call phone! He tried and tried with no success. I then received a blocked number call on my cell so I answered and it was the company confirming my info and he said he would send me an email after we hung up that would be the activation last step. I would have to electronically sign the form and email it back.

I went ahead and followed the instructions and still my loved one could not get in touch with me so I emailed it once again. I waited a day and still nothing so I went on the website to find out contact info and it turned out there was no phone number was listed-GREAT! The only option was to email these scamming jerks so I did three times over the day and still no response.

I then realized Inmate Call Solutions was a scam and called my debit card company and reported it. They are currently in the middle of an investigation and thankfully will be refunding my money but I am so angry. How messed up to do to poor people already under tremendous stress dealing with a loved one being in jail. I hope others are smart enough to do there research first and not fall for it.

The real website to use is WWW.CONNECTNETWORK.COM and the phone number is 800-483-8314. I hope you found this helpful and good luck!

15 Most Recent Reviews About Inmate Call Solutions

Submit a Complaint or Comment For Inmate Call Solutions

  • Mary

    They will not refund my money

  • Mary

    I used MY Credit Card to put money on an Inmates account so he could make calls.
    He left. There was about $50 on his account (I used my credit card) and Securus WILL NOT REFUND ME! They said they will refund the Inmate….. But it’s my Credit Card…… The Inmate was transferred to another facility and Securus is not used where he is.

  • B Wright

    The same thing happened to me on January 24, 2017. It is a scam. My loss was $74.08. I called and closed the card I used so that they couldn’t get anymore money.

  • SA

    Please don’t fall for this thieves. This is a total Scam. I am reading some of this reviews and the same exact thing happened to me. I end up paying $51.25 and my love one never got a chance to connect with me using the phone number they provide me with. The next day I tried to get in contact with inmate call solution customer service and the phone number was disconnected. I hope I’m helping someone out there NOT TO USE THIS WEBSIDE.

  • Betsy Rounds Thurston

    72.08 same scam!!!

  • Eric

    Call 214-392-6083 it is the owners direct line. He claims the companies running the jail phone systems are lieing to us

  • Nickolas Andrade

    Inmate Call Solutions are the worst kind of thieves; they take advantage of the desperate and poor. Recently a friend gave me $51.25 to fund calls from her boyfriend in the County Jail. He was re;leased the next day. Because of their inefficiency or whatever they could not process my request for cancellation. A month later I find out Inmate Call Solutions, without any authorization from me, charged me an additional $34.18. Charging for absolutely no services rendered is theft. You are a fool and will be taken if you use this company for inmate calls. They should be run out of town tarred and feathered where ever they pop up. Filing complaints with Texas and California Department of Justice. They are crooks. Nickolas Andrade

  • Jimmy Gibbs

    Same thing happened to me a few days ago. I clicked a link and thought I was signing up for and ended up on the website. I thought it was part of their company as it had plastered all over their site. After I figured out that they weren’t affiliated with securustech and the number wouldn’t work for me I requested a cancellation of my account and a refund. No refund and no confirmation of cancelation from them. I plan on letting securustech know they are using their name to pull customers to their website. Also planning on looking into what it will take to file a class action lawsuit against them. If anyone interested wants to chime in on that please reply and we’ll see what we can do.

    • Destleyley

      Ill join that lawsuit . They totally scammed me , no number to call. I camt even delete my info from the website .

  • Judy Mitchum

    How do I actually file a complaint. I am freaking out. I can’t believe I fell for this stupid thing. Now I am going to have to call my bank and make sure that they can’t get anymore money from me. I’m so sorry for all of us. I can’t believe there are so many bad people out there that prey on people such as ourselves.

  • Jay Bowman

    I had almost to the “T” experience with them as you did, except I couldn’t find a phone # , only the email support. They kept calling me saying that I also needed to finish setting up the account and give authorization to bill my card. Now they did get a local # for my loved one to call, but the Virginia Dept. of Corrections noticed the # that I submitted and told me that if I continue with the plans to use that local number, that had no physical address tied to me, that I would loose all rights to have any future contact with my loved one! So when they called me to finish setting up my account, I told them that I no longer wanted to use their service. that the VOC said was “a illegal number”! They said that I couldn’t get a refund since they already got the local number, and I told them that I do not want their service and they did not have any authorization to bill me for any more than what they have already billed me for, and I would not use the number even for the month I paid for! And for that 1 month service of $29.95 ended up costing me $60 !

    Now, about 8 months latter, without any notice they started billing my card! The first charge was around $30! The a day latter they took another $80!! That was on a Sat & Sun, then on Mon I was on the phone with my bank telling them about the fraudulent charges they hit me again for another $30 !! My bank filled a complaint and got my money back, plus the overdraft fees!

    Now today, my bank calls me saying that they want the money back, that I signed up online for them to supply me with the number and so on. I told them that no I did NOT ever give them the OK to bill me for anything other than what they have already taken, and I asked if I needed to call my attorney? We shall see what happens next, cause I told my bank to tell them they need my final authorization………….. They won’t be able to provide my bank one, because I NEVER GAVE ONE!!!

    SO BEWARE of ICS !! I will be contacting my states Attorney General about ICS !

  • John Johnson

    Billed for something I did not use. This is the biggest scam. How do you get your money back?

  • Mary Landon

    I really think someone needs to file a class action lawsuit against this company . I’m sure there would be enough people who would like to join in who have been ripped off by them. Not only have we been ripped off, but the frustration and stress this company has caused many people is just too much !

  • Mary

    I feel I have been scammed as well . I paid them $60 and found their service to be a ripoff when my son still could not call without me having to purchase minutes. They said they would refund my money, but it’s been nine days and no refund. I called their customer service number several times only to be placed on hold for a half an hour after being told I’m first in line. Later, they tell me to leave a message . Oh, but wait, their mailbox is full ! Click and the line goes dead ! I have reported them along with all my transaction info to the BBB in hopes of having them investigated .

  • Alisha Flanary

    I’ve been scammed. They have repeatedly taken money out of my account and I can’t get anyone to cancel it. I guess I’m going to have to change my card number.


    They are a scam i paid money and a lady called from india to setup account i emailed all day cause it disnt work they did not return calls or emails im so stressed over this i work hard i want my money i basically through it out the window……THEY ARE SCAMMERS

  • Bonnie

    Did anyone think of canceling ur credit card info? I subscribed to their service even paid the 19 bux to get the number within the hour. I’m stopping payment in the morning.

  • Susie Ross

    I have had no luck whatsoever with Inmate Call Solutions. They do not return phone calls. I paid $49.28 to initiate but never got a number! The email address comes back non deliverable. I have left multiple messages to no avail. What’s worrying me is I signed on for a recurring payment plan. DO NOT USE THIS COMPANY!

  • Lavender47



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