Zoom Trader Ratings and Customer Reports
Total Reported Consumer Losses:
Average Reported Loss Per Consumer:
Average Rating: 1.25
Based On: 5
Reviews / Complaints
Number Of Comments: 32 commentsView / Write Comments ↓
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Most Recent Complaint
Withdrawal yet to be credited
I deposited $400 from my credit card to Zoom Trader to do some binary options trading. Before starting trading, I wanted to see how flexible they are when it comes to withdrawal of money.
After waiting for a week or so, I placed a withdrawal request. I gave them all the necessary documents to process the withdrawal request.
After sending e-mail after e-mail and by talking to the Account Manager by the name of Ana, they processed the withdrawal request at their end. At least it looks like they processed it when I log in to my account at Zoom Trader.
But money is still in my account at Zoom Trader and my credit card is yet to be credited. I am not sure why the delay is. 2-3 weeks have gone by after placing my initial withdrawal request.
Official Responses from Zoom Trader
By: James Thomson
On: April 15, 2013
My name is James Thomson and I am the communications manager for ZoomTrader, I would like to be given the opportunity to respond to this accusation. We offer all first time depositors a 50% bonus on what they deposit, as is clearly stated on our website. Obviously there are terms and conditions attached to this; if there weren’t then many people would obviously take our 50% bonus and disappear with the money. Most of our users happily accept our bonus; who would turn away free money? The condition for accepting our bonus is that the user must trade with a volume of 40 times the value of the bonus before they can withdraw. This again, is clearly stated in our terms and conditions. It is entirely possible for anyone to reject the bonus at any time before they begin trading. If the bonus is removed before they begin trading, the user may withdraw at any time.
I feel it is entirely unfair and slightly ridiculous for someone to accept $500 free money, to blatantly ignore our terms and conditions, and then label us a scam artist when they lose their money. It is no secret that binary options trading is a risky business. The rewards however can also be great. We are not a scam company; we are in fact one of the largest and most successful binary options platforms available online right now. We cannot and we will not be held responsible or made to look bad because of the irresponsible actions of an angry user who lost his money.
James Thomson – ZoomTrader Communications Manager.
On: November 8, 2012
I found two false reports about our company. These complains are made by
one person who uses different fake accounts. He is trying to ruin our
reputation and therefore I would like to ask you if there is any way that
our company can respond to that not only by responding to his comments but
to remove his posts as it creates negative image of our company. We already
contacted the person, however, we were not succesful in this matter. The
information he provides in his posts are completely false and he cannot give
you any prove of information he claims. The names which he is using are not in our database and we have never had anyone who would deposit this amount of money and won this this amount of money. Therefore I would like to ask you if you can please investigate these reports further and contact me directly.