HomeAdvisor Complaints, Reviews, Scam and Fraud Reports
Corporate InformationBusiness Name: Home Advisor Inc.
Category: Staffing / Job Headhunter
Complaint Directory: View Listing
Parent Company: IAC
Corporate Address: 14023 Denver W Pkwy Bldg 64
Golden, Colorado 80401 USA
Phone Number: 303-963-7200
Company Contact: Chris Terrill - CEO
Customer Loss DataTotal Reported Consumer Losses:
Average Reported Loss Per Consumer:
Consumer Ratings DataAverage Rating: 1.20 of 5
Based On: 60 Reviews / Complaints
Number Of Comments: 163 comments
Most Recent Complaint About HomeAdvisor
Takes Down Responsible Review Of Unreliable Contractor Called Stevar
Thank your for the opportunity to voice our complaint about Homeadvisor.com
We choose a contractor to renovate our master bathroom and install new doors and windows based on Homeadvisor.com reviews. As our project went on and on for months often with no one showing up to work for days at a time we double checked the Home Advisor site and found that ALL contractors had five star reviews so clearly anyone using the site does not have the opportunity to learn from those of us who have had bad experiences.
Below, #1, is what we posted on Home Advisor about our experience.
#2 is what Home Advisor responded.
#3 Is what we answered back. Shortly after we sent #3, our review was removed from the homeadvisor.com site.
#1 — If you are just starting to look for a contractor using this web site beware of one. I decided on a remolding project for my master bedroom and the replacement of all our doors and windows. The company we picked based on this web site was STEVAR. The owner Steve made an initial visit and was very personable and it was really his passion and seemingly honest approach to the project that sold us on his company. Boy – were we ever wrong. From shortly after his first visit through six months of torture getting things done, completed and the ability to have any form of communication where you were confident that you would get an answer was extremely rare or impossible. It was common to hear my phone stopped working, I did not get text messages, my email is not working and on and on.
We still have one of the main doors put in that won’t lock and our experience tells us we will be lucky if we ever see them again since they now have all their money. They delivered the wrong products, the first sub-contractor they hired to do the doors had no idea what he was doing and they had to replace the company. We signed the contract with STEVAR in May and finally paid them the final payment in Feb. The owner who told us he always inspects all his projects never came back out to the site and never answered his phone calls. We were constantly lied to and were amazed that this company could stay in business.
We did notice all the write ups on the company on the site were decent but then we started noticing that of all companies on the site. It makes one wonder if the critical comments are taken down if ever put up. We will see. My best recommendation and this is after working with numerous contractors this company was the worst, least reliable company that anyone could imagine. When the work was completed it usually was good but the anguish we would have to go through to get it completed correctly was not worth any amount of money. We will see how long it takes them to fix the one door to our house our experience tells us we will only get it done if we go to small claims court.
#2 — Dear Dennis,
Recently you submitted a rating for your Remodel a Bathroom project. The service professional has contacted us and expressed concern about the feedback you provided. Would you mind providing some documentation to support your review? The documentation will help us determine the status of the review in our network.
We appreciate your time and thank you for using HomeAdvisor.
#3 — Did you read my review? Almost the entire review is related to very poor service and lack of communications. In addition ordering the wrong doors, hiring a sub-contractor that had to be fired because he could not do the job after trying for some length of time and the lack of anyone from the company inspecting all the work without us providing the list of what was wrong. We were also promised personally by the owner that he always comes back and inspects his work to make sure the customer is happy. Not only did he not do that he never returned any phone calls and there was one day we left at least ten messages. If you want our phone records or back up testimony from visitors who we had while this job went on for seven months I would be glad to do that but outside of that say the owner has all the documentation not the customer.
However, I will say that we could easily have some serious legal implications if that review is removed because I made my decision to hire that company based on the reviews you had posted. If this is your way of removing negative reviews so only positive ones remain and therefore helps you collect money from contractors I will take further action on many other web sites and legal ones as well. That review deserves to remain as long as all the ones that have been up there that are so positive. Believe me, if I have to, I can find plenty of witnesses to prove my points. Did you ask the owner for any documentation that proves my claims false? Especially phone records, emails and text messages that were never answered or had days go by before an answer was provided?
I do have a letter from the window company asking me to pay for the windows and doors (that I had already paid for to the contractor) because the contractor did not pay and that proves the wrong doors were promised and then the wrong doors were delivered because of him not paying the company for sending the wrong doors is the excuse the contractor used for us getting the letter. I will be glad to send all emails, texts and phone records if the contractor and his chief person on the job are willing to do the same. I know all the permits they have been pulled and the jobs they are working on as well as the ones they completed. If that review is removed I will be contacting all of those people to get their real take on this company there is no way we are the only ones who believe in our review.
Dennis Nostrand & Juli Roebuck
Official Responses from HomeAdvisorBy: Mandy Black On: October 24, 2012
Hi Sales Lead Scam Victim, I am sorry to hear your concerns with your account. We do match you up with leads based off of the zip codes, spend targets and categories in which you choose to receive and our billing typically does automatically pull on a weekly basis. I would like to look into your account with you and see if I can clear up any questions and concerns you may have as to what happened here. You may reach me directly at 303-963-8066 or email@example.com.
Thank you for your time.
HomeAdvisor Reviews and Complaints
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Complaint Filed By: Dale On: February 4, 2014 Rating: 1 out of 5
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A Very Fraudulent Company
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This company’s representative first called me in August of 2013 and continued to call me at least three to four...
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