HomeAdvisor Complaints, Reviews, Scam and Fraud Reports
Corporate InformationBusiness Name: Home Advisor Inc.
Category: Staffing / Job Headhunter
Complaint Directory: View Listing
Parent Company: IAC
Corporate Address: 14023 Denver W Pkwy Bldg 64
Golden, Colorado 80401 USA
Phone Number: 303-963-7200
Company Contact: Chris Terrill - CEO
Ratings Damage Reports For HomeAdvisor
Customer Loss DataTotal Reported Consumer Losses:
Average Reported Loss Per Consumer:
Consumer Ratings DataAverage Rating: 1.14 of 5
Based On: 59 Reviews / Complaints
Number Of Comments: 162 comments
Most Recent Complaint About HomeAdvisor
Hidden Fees, They Sell Used leads, Dishonest practice!
People!!! STAY AWAY FROM HOMEADVISORS!! DO NOT WASTE YOUR MONEY!!! On your free profile your phone number will be replaced with their phone number! They will send you Used leads!!! Their customer support number doesn’t respond!!! If you want to cancel account, you will not able to. There are no links where you can go and cancel. You will be having very hard time to find a way to cancel your account. If you refer them client, they will not put referral fee of 100$ to your account as they promise. Do not put your friends and family to problems with HomeAdvisor, you will regret.
Let me tell you about my BAD, BAD Experience with HomeAdviors. At first I placed my business on their free directory. My phone number was replaced with their own phone number and of course clients reached answering machine or their Representative who will offer services from other companies NOT YOURS! Then I got a call from HomeAdvisor Representative who offered me a deal 49$ 99 cents one-time fee for membership and 9$-17$ per lead. I decided to give a try and get leads from Homeadvisor.com
The lies starts from their sales people… and ends with a customer support team. “There are 49$ one-time fee for the membership and a fee for each lead you get.” I asked Representative 2 times, “Is it only one time fee of 49$???” And ask her to confirm. Respond was “Yes only one time” (by the way they recorded the conversation….as well I did :):) Then oops… Surprise, you will find charges of 59$ every month… even not 49$ 99 cents. You call them and ask what is going on and ask them to listen to recorded conversations, conversations no longer available. Yes, you will start to receive leads. You respond to that leads in a seconds. You email them. You call them and YOU WILL NOT GET RESPOND FROM CLIENTS. Then you start wonder why it is happening? It should be a reason.
You can experiment and place an order /project for your type of business on same zip code where is your company is. What’s happened next… you will get call from HOMEADVISOR REPRESENTATIVE who will offer you a help to match your project with a business. And what I got… the Rep contacted me over the phone with only one business!!!!
He didn’t give me a choice!!! I have talked to that company they asked me to sign with them to do my project. And when I asked the Rep to give me more choices of companies he said it is only one company available in my zip code. Sorry, what about my company??? Is my company a ghost??? (As they stated in our agreement, lead will be sent to at least 4 companies.) So from my understanding they have companies who are Priority for them. I discussed with that company to do my project. And 3 hours later, I got my project – came to me as a lead. It is mean HomeAdvisors send us leads which already USED.
NO WONDER. Why we didn’t get any respond on those leads we got from HomeAdvisor because they already used. I felt like a homeless person who got a leftover food from the table. I called HomeAdvisor to Pro customer support service, waited on line about 40 minutes, didn’t get connected. Then contacted Live support chat asked to cancel my account, they called me right away. I question them about this unfair practice and ooops, customer service REP find out why… because your leads are regular leads. You have to get executive leads which are double the price. OK I got that Executive leads and did experiment again. I placed an order for my project on a same zip code where is my business is and guess what’s happened? The same I got a call and got connected to only one business… not mine of course :):) And I felt again as homeless person with leftover food.
DO NOT WASTE YOUR MONEY!!! On your free profile your phone number will be replaced with their phone number! They will send you Used leads!!! Their customer support number doesn’t respond!!! If you want to cancel account, you will not able to. There are no links where you can go and cancel. You will be having very hard time to find a way to cancel your account. If you refer them client, they will not put referral fee of 100$ to your account as they promise. Do not put your friends and family to problems with HomeAdvisor, you will regret.
Official Responses from HomeAdvisorBy: Mandy Black On: October 24, 2012
Hi Sales Lead Scam Victim, I am sorry to hear your concerns with your account. We do match you up with leads based off of the zip codes, spend targets and categories in which you choose to receive and our billing typically does automatically pull on a weekly basis. I would like to look into your account with you and see if I can clear up any questions and concerns you may have as to what happened here. You may reach me directly at 303-963-8066 or firstname.lastname@example.org.
Thank you for your time.
HomeAdvisor Reviews and Complaints
Pro Advisors is a scam to small business owners
Complaint Filed By: Laura On: March 27, 2014 Rating: 1 out of 5
Pete Carter was contacted by Richard Santistevan of HomeAdvisors, Inc.regarding a service that would generate jobs through a website. Mr....
Complaint Filed By: Jeff On: March 20, 2014 Rating: 1 out of 5
Started Home Advisor about one month ago received a total of four leads out of that month. Only one of...
Hoping for the best but 10,000 short at the end
Complaint Filed By: Christian On: March 13, 2014 Rating: 1 out of 5
I had Home Advisor for almost a year and I have spent literally $10,000 for this service already. I have...
Scam! If It Smells Like It, It Probably Is
Complaint Filed By: Tile guy On: February 20, 2014 Rating: 1 out of 5
I originally signed up with service magic a couple of years ago. I got one job out of about the...
Unauthorized Debits And Deception Icing
Complaint Filed By: i7 Home Repair & Property Services On: February 17, 2014 Rating: 2 out of 5
Home Advisor Promised $100 each for referring 2 contractors names 2 them. They debited my account for $458.72 for supposed...
Don’t Sign Up For This. Beware!
Complaint Filed By: Laci Bennett On: February 12, 2014 Rating: 1 out of 5
I was misguided by a woman by the name of Shea. When Shea first called me, her demeanor was that...
Complaint Filed By: Dale On: February 4, 2014 Rating: 1 out of 5
The sales lady contacted me by cell phone. We talked about how it was supposed to be so much better...
Complaint Filed By: Brenda Polzin On: January 22, 2014 Rating: 1 out of 5
I was contacted by a sales person by way of my cell phone telling me about the Home Advisor program....
Just Closed Account And Will Never Try This Scam Again
Complaint Filed By: Justen On: January 17, 2014 Rating: 2 out of 5
I started using Home Advisor in 09/2013. Nice sales rep called and sold the service very nicely. Was told service...
Yes, I believe Home Advisor is a scam
Complaint Filed By: Brenda Stickney On: December 22, 2013 Rating: 1 out of 5
I am a mason contractor who lives in a pretty rural area. I signed up because my son had used...
Complaint Filed By: Action Mechanical LLC On: December 19, 2013 Rating: 1 out of 5
This company will b.S you into their trap. They will play a recording to you that is hard to hear...
Complaint Filed By: Skip On: December 19, 2013 Rating: 1 out of 5
This company promises leads to jobs. We had 3 leads in one week at $40 each. Here is the result...
A Very Fraudulent Company
Complaint Filed By: Steven Owen On: December 17, 2013 Rating: 1 out of 5
This company’s representative first called me in August of 2013 and continued to call me at least three to four...
Not very ethical
Complaint Filed By: Fed up consumer On: October 21, 2013 Rating: 1 out of 5
After searching the web for a hvac repair contractor I came across a site that offered several quotes -at that...
HomeAdvisor.com a scam of a business
Complaint Filed By: Ace Cleaning and Painting On: October 8, 2013 Rating: 2 out of 5
HomeAdvisor contacted me to advertise for me and give me leads. I was specifically told numerous times when I asked...
Home Advisor scam
Complaint Filed By: Zarko Horvat On: September 27, 2013 Rating: 1 out of 5
I joined to Home Advisor Pro 0n Sep. 24 2013 because they would give me leads and thinking that I...
home advisor a fraud
Complaint Filed By: alex b On: September 5, 2013 Rating: 1 out of 5
I’ve been with home advisor for the last 7 years. This year I’ve received 65 leads and have only won...
Home Pro Advisors is a scam
Complaint Filed By: Ive been ripped off On: July 19, 2013 Rating: 1 out of 5
I used home pro advisors to get home care leads. The leads come thru when the consumer hits send. You...
Home Advisor’s Scam, Fraud, Liars, Beware
Complaint Filed By: Anatoliy On: July 19, 2013 Rating: 1 out of 5
Home Advisors called me & told me that I will be billed for leads only when I accept them, but...
HomeAdvisor Lied To Me, Lied To You
Complaint Filed By: Matthew Macon On: April 22, 2013 Rating: 1 out of 5
SCAM ALERT!!! SCAM ALERT!!! I paid over $4000 over the course of 5 months for leads and did NOT get...
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