HomeAdvisor Reviews

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Last Updated On: March 24, 2017

HomeAdvisor Contact Information

Business Name: Home Advisor Inc
Corporate Address:
14023 Denver W Pkwy Bldg 64
Golden, Colorado 80401 USA

HomeAdvisor Customer Service

HomeAdvisor Phone Number: 303-963-7200
Corp Email: partnerships@homeadvisor.com
Company Contact: Chris Terrill - CEO
Corp Website: homeadvisor.com

HomeAdvisor Ratings

Average Rating: 1.11 out of 5
Based On: 217 Reviews
Number Of Comments: 454

HomeAdvisor Reports

Reported Losses: $431,246.20
Average Reported Losses: $1,987.31

Most Recent HomeAdvisor Complaints

Is HomeAdvisor a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Category: Staffing / Job Headhunter Directory ListingHome Advisor Inc ListingParent: IACResponse From Company

SCAM - Flat out bull sh***d me!

Home Advisors is a COMPLETE SCAM. I dealt with a guy named Andrew Molitoris. He completely lied through his teeth on how Home Advisors worked. I was being charged for every single lead they sent me, Andrew Molitoris specifically told me I would not be charged for any leads that did not turn in to a paying job, he flat out bull s*****d me!

I paid for every one regardless of whether or not I got the job! I simply just wanted a refund for the money taken from the jobs I DIDN’T DO!

So basically you pay them to just let you know someone is looking for a rug cleaned or house power washed! Total rip off! He ended up not taking my calls again and when he finally did he pawned me off to a guy, supposedly his supervisor, named Joe Caputo. I even got blown off by this guy too.

NO ONE AT HOME ADVISORS WILL ACTUALLY DO ANYTHING ABOUT YOUR ISSUE…NO ONE!

Had I not looked at my acct to see what was going on, Home Advisors would have drained my account in to the negative before my new statement came in! I work hard for my money being that I am a small company it doesn’t take much to drain my account!

Pure scumbags, how they sleep at night is beyond me!

Moral of the story for small businesses… DO NOT USE HOME ADVISORS! TOTAL SCAM! I live in Mass so beware small businesses!! ANDREW MOLITORIS SHOULD BE FIRED, as well as JOE CAPUTO!

Official Responses from HomeAdvisor

By: Dan Kerley On: September 12, 2014

2nd Response From Dan Kerley – Public Relations Representative at HomeAdvisor

HomeAdvisor strives to offer the best customer service, customer satisfaction and advertising in the industry. We take all feedback very seriously and want to address any questions, comments or concerns. If you would like to speak with someone at HomeAdvisor, please send your contact information to emailus@homeadvisor.com and we will have someone reach out to you.

Thank you.

Dan Kerley

By: Mandy Black On: October 24, 2012

Hi Sales Lead Scam Victim, I am sorry to hear your concerns with your account. We do match you up with leads based off of the zip codes, spend targets and categories in which you choose to receive and our billing typically does automatically pull on a weekly basis. I would like to look into your account with you and see if I can clear up any questions and concerns you may have as to what happened here. You may reach me directly at 303-963-8066 or mblack@homeadvisor.com.

Thank you for your time.

Mandy Black


15 Most Recent Reviews About HomeAdvisor


More About HomeAdvisor

Parent Company: IAC/InterActiveCorp - 555 West 18th Street, New York, New York
Related Complaints - Service Magic & My Remodeling Services Inc.& J2 Contractors LLC
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454 Comments on "HomeAdvisor"

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first time user of Home Advisor…need patio repair and scheduled appointment for 03/23 @ 9am. MSW Contracting never showed up nor did he call. I called him at the only number I had which was a 800 number and not local and got his voice mail.Now I am uncertain whether to contact other licensed contractors with Home Advisor.

Hi Dee, We’re sorry to hear your experience, we strongly encourage our pros to honor appointment times. You are always welcome to submit another service request at any time at http://www.homeadvisor.com/ or browse pros in your area at http://www.homeadvisor.com/c.html. If you would like to speak with a rep, please send your contact info to emailus@homeadvisor.com and we will reach out. -HASupport

I tried to use home advisor as well for my business, biggest mistake I ever made.They are a rip off.I hope they go out of business.They are liers and scammers.

Hi Dennis, We’re sorry to hear this, we’re here to help. To speak with a rep, please call Customer Care at 877-947-3639 or send your contact info to emailus@homeadvisor.com. -HASupport

I was lied top from the beginning and they never held up to their part of the bargain. Stay far away from this company jump in the ocean first before you sign up with them.

This is terrible they just take your money. Please stay away from home advisors

Total d**n rip off. Never get with tis company total loss they just take your d**n money the biggest d**n SCAM in the world

Hi Barron, We’re sorry you feel this way. We’re here to help, please call Customer Care at 877-947-3639 or send your contact info to emailus@homeadvisor.com and a rep will reach out. -HASupport

This company is a big scam they automatically charged my credit card after a whole year gone by I canceled a year ago. $287.99 I call him up and he wants to give me leads for a refund is he serious I haven’t did one job all year $20 a lead are they for real stay far away from these pos people they won’t refund my money back. I hope they rought in hell
Sta far away from scum bags like this!!!!!!

Hi Domenic, We’re sorry you feel this way. We do our best to advise of the upcoming renewal, an email notification containing the renewal date is sent out prior to the membership renewing. If you would like to speak with a rep further about your account, please reach out to emailus@homeadvisor.com or call Customer Care at 877-947-3639. -HASupport

Angela & Michael Sear

We used Allweather Roofing known as Billy AFFELET. We contract him to repair our Tiled Roof. It took him 3 hours and he charged us $1,100. He promised to send us a receipt and a warranty. After three telephone calls and promises, Billy blocked our email address and mobile phone. We rated him 4 1/2 on the job but it seems that the lady who recommended him has also been blocked.

Hi Angela and Michael, We’re sorry to hear your experience with this pro. You can amend your review by logging in and updating it here: http://www.homeadvisor.com/write-a-review/. We would be happy to speak with you further about your experience with this pro, please send your contact info to emailus@homeadvisor.com and a rep will reach out. -HASupport

Does anyone have any information regarding any class actions against Home Advisor?

I looked on this site, found 2 brothers, who came to my home, told them what I wanted done, they agreed, wrote up a contract, we signed it. I took 2 days off from work for them to come and do the job, They never showed or answered my calls. So much for LEWIS BROS PROS,Not so much a Pro in my Book

Hi Susan, We’re sorry to hear your experience with these pros, we strongly encourage our pros to honor appointment times. Feel free to submit another service request or browse reviews for local pros here: http://www.homeadvisor.com/c.html. If you would prefer to speak with a project advisor, please send your contact info to emailus@homeadvisor.com and a rep will reach out. -HASupport

seems like a lot of complaints, not to good for business that’s for sure, no one likes to get lied to or ripped off

I told them I would sign up if they could provide just one honest small lead! then I would give them my funds, they said NO! so I said no!

home advisor told me they had over 1500 leads in my area!!! I am in Vermont, I knew right away that was bologna

ok

Received a telemarketing call from Renee Roe, Sales Manager (not Sales Rep) of HomeAdvisor trying to get me to sign up as a contractor. My phone’s Caller ID showed that she was calling locally from West Chester, PA when she in fact was calling from Missouri where she lives and works 1000 miles away. When questioned she admitted that she makes the telemarketing calls to contractors from Missouri. She uses a Caller ID spoof, burner app or similar to intentionally deceive contractors nationwide into believing that her office is local. to them. When I called the number back the phone… Read more »

Hi Chris, We’re sorry you feel this way about our business. We appreciate your feedback and have forwarded it to the proper channels. -HASupport

These guys are out of control. I really think besides one hiring their own attorney and taking them into court the best thing everyone can do is file complaints with there local DA’s office as writing complaints one here seem to do absolutely nothing. If all these complaints were filed with your state I have a feeling something wouldd happen. I tried to opt out of there services while my background check was being performed, I withdrew my permission for them to charge my card and told them I wanted absolutely nothing to do with them. My messages got ignored… Read more »

Hi Jeff, We’re sorry to hear about your experience, we would like to further investigate this matter. Please send your contact info and any other info about your situation to emailus@homeadvisor.com and a rep will reach out. -HASupport

Is all you can said sorry you sorry Mather fu……

I signed on with your website and answered a few questions and immediately had three calls. I ask for simple repairs. One guy called and wanted to know what remodeling I had in mind. One I didn’t answer. The third guy was nice enough and we arranged for a 9:30 appt next day. This would be Thurs. I am still waiting. Actually I have decided not to answer the phone or door. I do not like people that don’t keep their word and don’t bother to call and at least have an excuse.

Hi Janet, We’re sorry to hear this, we encourage our pros to honor appointment times and stay in contact. You are always welcome to submit another service request at any time at http://www.homeadvisor.com/ or browse pros in your area at http://www.homeadvisor.com/c.html. If you would prefer to speak with a project advisor, please send your contact info to emailus@homeadvisor.com and a rep will reach out. -HASupport

I had an appointment via homeAdvisors.com for bee removal service with their vendor named Prestige. On Thursday, March 9th I set an appoinment for 7:00 a.m. on Monday, March 13th at my home in Chino Hills, CA with their vendor named Prestige. I advised Prestige that I’ll be waiting in the garage/front yard area, puttering on some little job needing attention. Because no one had arrived at approx 7:20 a.m., I went inside to check to see if there was a phone message. Yes, there was. The guy from Prestige called at 6:56 a.m. explaining that he would not be… Read more »

Hi Chuck, We’re sorry to hear your experience with this pro, we strongly encourage the pros on our network to honor appointment times. Please feel free to provide them feedback here: http://www.homeadvisor.com/write-a-review/. If you would like to speak with a rep, please reach out to emailus@homeadvisor.com. -HASupport

Home Advisor is a complete scam for contractors. They only care about their contractors paying them, whether the lead is good or not. I have received exceptionally more bad leads than good, or even valid. Because they don’t verify their customers. Overall, I think it’s the worst lead based service out there based on how many false and bogus leads they have no problem sending, and charging the contractor for. And the vast majority of them are NOT cheap. They range anywhere from $15-$120!!! The contractor does not get a say whether or not, he or she would like to… Read more »
I had the unfortunate experience of relying on Home Advisor in an attempt to generate leads for my small local handyman services business. I joined back in November after being hounded constantly. (sign of desperation from Home Advisor and a red flag that I should’ve recognized, bad judgement on my part) I attempted numerous times and wasted countless hours trying to receive a credit for bogus and/or improperly screened leads. They hide their credit policy in their fine print and skate around the issue when confronted as to how they operate. It’s at their sole discretion as to whether they… Read more »

Hi James, We’re sorry to hear your experience. We do out best to verify the issues with leads and if the reason falls within our crediting guidelines, we are more than happy to issue a credit. Leads are also sent out to a maximum of four pros while a number are sent to only one. If you would like to speak with a rep, please send your contact info to emailus@homeadvisor.com and we will reach out. -HASupport

I loss $5000.00 last year from a company that was to do cabinets for my kitchen. The company was paid in full on 11-30-16. No work was done. I was told that was the last date for that special and that was why I paid this construction company. I borrow money from the TEXAR CREDIT UNION in Atlanta, Texas. No work has been done at all on my kitchen cabinets. I am left with a big loan that has really set me back financially.

Hi Helen, We’re so sorry to hear your experience with this pro, we would be happy to further investigate your experience with them. Please send your contact info to emailus@homeadvisor.com and a rep will reach out. -HASupport

Please Beware Read this information for roofing contractor on Home Advisor list: JWF Services LLC located in Scottsdale advertise as a company that repairs leaks new roof coating tile shingles and foam. I contracted JWF in January 3, 2017 based on the recommendation list by HomeAdvisor. Please beware! They are not “professionals” trustworthy or qualified. The leak in my roof is worse than the initial repair. They attempted to repair the same leak 3 times and after the 4 time they decided they would not attempt to repair. The owner said they would return our money but to no avail.… Read more »

Hi Renee, We’re sorry to hear your experience with this pro. If you’d like to share your experience, you may submit a rating and review for the company here: http://www.homeadvisor.com/write-a-review/. We would be happy to speak with you further about this matter, please send your contact info to emailus@homeadvisor.com and a rep will reach out. -HASupport

I was charged a lot of money for leads that generated no business. I closed my account and asked for a refund and they refused to refund any of my money. I had to have my credit card block them from charging me or the charges would have not stopped. Now they have trumped up some new charges and are threatening to send me to collections if I don’t pay. I am attampting to join a class action lawsuit against them.

Jason…. Do you have any information regarding any class actions against HA?

Jason .. Do you know of any class action lawsuits against them? Was thinking about the exact same thing.

Hi Jason, We’re sorry to hear this, we do our best to provide you with opportunities and resources to land more business. If you would like to speak with a rep, please call Customer Care at 877-947-3639 or send your contact info to emailus@homeadvisor.com and a rep will reach out. -HASupport

I own a painting business and was mislead that Homeadvisor had leads during the slow season. They did not have leads. They try and hijack your google business listing, and sell your business info to a bunch of other scam artists that call you constantly. It’s horrible. You pay to be abused.

Hi Jordan, We’re sorry to hear your experience, we do our best to provide as many job opportunities as possible. We don’t sell your information, advertising inherently puts your contact information out into the public which can result in these types of calls. If you would like to speak with a rep about your account or experience, please send your contact info to emailus@homeadvisor.com and we will reach out. -HASupport

What a rip…..I cancelled out of this “lead” stuff after 3 months of bad leads, no answers, and “oh…sorry…the other guy called first”…called and cancelled the lead thing….then I get a notice from my bank that $348.98 was withdrawn from my account for “renewal” for the year…..when I call the guy he says when you stopped the leads you didn’t tell them to stop auto renew….WHAT THE HELL ?. I told the guy…I cancelled out..he still refused to refund the money…NOT COOL.

Hi Johnnie, We’re sorry to hear this, the annual directory membership is seperate from the leads. We do send out an email notification with the renewal date via email before a membership renews but we’re be happy to look further into this with you, please send your contact info to emailus@homeadvisor.com and a rep will reach out. -HASupport

They won’t do a thing! HA Support is a joke! All the “reps: are young adults with little or no experience.” emailus! ya, dah-hah, ok!

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