FootSmart Reviews and Complaints by Consumers and Customers
FootSmart Customer Ratings and Reports
Customer RatingsAverage Rating: 1.33 out of 5
Based On: 4 Reviews
Number Of Comments: 3
Consumer Loss ReportsReported Losses: $20.00
Average Reported Losses: $5.00
Latest FootSmart Complaint
Horrible Return Policy
HORRIBLE RETURN POLICY. Footsmart may appear to have good prices on some things. However, should the order be anything but perfect, don’t expect any help from customer service and be aware that they will charge you to return an item. Their return policy is unreasonably narrow and rigid.
I would advise everyone to avoid this company, especially since there are now so many options for online shopping. Internet commerce, especially for something like footwear, needs a reasonable and easy return system. Think about it. When you go to a brick and mortar shoe store, do you try on only one pair of shoes? Do you immediately purchase the first pair you try on?
Footsmart needs to get out of the Dark Ages and enter the Twenty-first Century.
Footsmart – POB 922908 Norcross GA 30010 | 800-870-7149
25 Most Recent FootSmart Complaints
Review #1: Ripped Off
Complaint Filed By: ELIZABETH FICHERA
On: July 2, 2012
I want to file a complaint against FOOTSMART, . Back in June I purchased a pair of shoes on the...
Review #2: Doesn’t Rectify Issues
Complaint Filed By: Deb
On: January 31, 2013
Rating: 2 out of 5
Reported Losses of $20.00
In early Dec 2012 before Christmas, I inadvertently mailed a shoe box that had a Christmas present in it instead...
Review #3: The catalogues keep coming
Complaint Filed By: Deborah N Black
On: August 21, 2014
Rating: 1 out of 5
After multiple written requests; a telephone call wading through line after line of robot choices and reassurance that my name...
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