Servpro Reviews and Complaints by Consumers and Customers
Last Updated On: November 5, 2014
Servpro Customer Ratings and Reports
Customer RatingsAverage Rating: 1.00 out of 5
Based On: 6 Reviews
Number Of Comments: 1
Consumer Loss ReportsReported Losses: $100,721.66
Average Reported Losses: $16,786.94
Latest Servpro Complaint
Like I WISH It Never Happened
Servpro of Albany, Georgia was called into the Michigan floods last summer. After telling me they could not help me empty anything from my basement, we agreed they clean and dry two rooms, comprising about 2/5 of my flooded basement. The bathroom and exercise salon were carpeted; bathroom was also paneled.
Servpro agreed to rip out carpeting, cut bottom six inches of paneling, dry all, put furniture pieces on blocks, sterilize floor with antimicrobials, paper stairs for future flood work (by others).
Crew never showed to work before 7:30p.m. They later added overtime charges to the bill. In actuality, they ripped out all the paneling by hand, destroying light switchplates, ripping light fixture off the wall and breaking. Because they ‘threw’ the refuse on my lawn, I asked them to tidy it up so the garbage folk would take it.
They later charged me for the tidy time. Crew managed to break the toilet, which then reflooded the 2/5 + basement. They refused to take responsibility for this. They also somehow broke/detached the steps to my deck (outside entrance to the basement)and placed them off to the side, without mentioning it to me. Final bill was fraudulent, untrue for hours, work done, etc. Left basement filthy, wet and moldy, with unuseable bathroom with no walls
. Notified them of my dissatisfaction upon completion. I received no copy of the final bill, which I signed on an Ipad as unacceptable. No word from them for two months. Now they threaten to put a lien on my house for non-payment of the balance (plus interest!)originally quoted for work not done!
Servpro – 3359 Palmyra Rd Albany, Georgia 31707 | 229-518-2426
10 Most Recent Servpro Complaints
Review #1: Very Dissatisfied with ServPro of Easton, Bethlehem & Whitehall
Complaint Filed By: MAAVerba
On: July 19, 2013
Rating: 1 out of 5
Reported Losses of $100,000.00
We had a house fire in August 2011. ServPro of Easton, Bethlehem & Whitehall was supposed to take care of...
Review #2: Servpro – Stole My Tools
Complaint Filed By: Jason
On: April 5, 2013
Rating: 1 out of 5
Reported Losses of $500.00
2 weeks ago our basement flooded and my insurance company recommended Servpro to come clean up the damage. I trusted...
Review #3: Proof of Completion of Performance by Servpro
Complaint Filed By: Junichi Hashimoto
On: January 23, 2013
Reported Losses of $221.66
Re: Service by Servpro of Edmonton Southside, 9705 – 56Ave. Edmonton, Alberta, T6E 0B4, Canada On December 28, 2012 As...
Review #4: Servpro – ripped off
Complaint Filed By: gladys gavin
On: June 28, 2012
We had a flood due to our air conditioning backing up last july and a friend suggested servpro of altamonte...
Review #5: Servepro…like a Disaster Happened after the Flood
Complaint Filed By: Wilma
On: June 4, 2012
It was bad enough to have a flood in our home…But, we made the terrible mistake of calling “Serve –...
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