Diamond Resorts International Complaints, Reviews, Scam and Fraud Reports
Diamond Resorts International Profile
Corporate InformationBusiness Name: Diamond Resorts Holdings LLC
Complaint Directory: View Listing
Corporate Address: 3865 W. Cheyenne Ave.
North Las Vegas, Nevada 89032 USA
Phone Number: 702-804-8600
Company Contact: Stephen J Cloobeck - CEO
Ratings Damage Reports For Diamond Resorts International
Customer Loss DataTotal Reported Consumer Losses:
Average Reported Loss Per Consumer:
Consumer Ratings DataAverage Rating: 1.16 of 5
Based On: 38 Reviews / Complaints
Number Of Comments: 166 comments
Most Recent Complaint About Diamond Resorts International
Deceit & Dishonesty Is Their Corner Stone
It all started @ our original purchase day in Lake Tahoe. The salesperson said she was giving us such a huge discount considering people were demanding more and more points. Deceptions continued by saying that diamond resort owners exclusively get airfare, car rental, cruise, hotel discounts. The so called discounted exclusive discount prices in their website are higher than if anybody was to go directly with airplane, car rental companies and so on. She also told us that maintenance fees were tax deductible but they are actually not.
On our 1st resort visit we were charged a parking daily fee. We were told that maintenance fees don’t cover parking lots. On a presentation we attended we were not impressed with offers, owner treatment and resorts. The sales person yelled at us telling us that we should come to the resort and waste her time by not wanting to buy points to go up to the silver level. We emailed he DRI owner, he called our house told him how we had been demeaned and yelled at. He said he was going to make it up to us and to expect a call from his assistant but that never happened.
We a attended a presentation @ mystic dunes in Orlando. We were not impressed at all with that resort, so another salesperson came up to sell us a “sample platter”. We were given a made up pamphlet with resorts that later we came to find out we had not access to. Last year we went to a Caribbean resort and the manager there told us straight up we shouldn’t have been offered nor sold this sampler platter to us, it is only offered/sold to non owners. He said to us, if you think about it, the handful of resorts available for the sampler are already included for owners.
We tried booking 2 weeks in Maui using the sampler using DRI website but booking came up with an error when confirming dates. We called in several times but each time we were told dates are not available even when we were logged in at the time we spoke one of their reservation agents. I forcefully put our foot down and told this reservation rep that we “will” get the dates available on their website. She came back and told us she could only give us one week. We told her that was not a negotiation. 2 weeks were available per their website and told her to “book” that for us without giving us the run around.
DRI president ought to be ashamed of hmself by going on a tv show about bosses, giving 1or 2 of his employees for heir needy families. He better start taking care of the people who are making him filthy rich because so far it’s been a one way street which he is the only one who benefits from his business. Disloyalty, falseness, dishonestly, deception and cheating is their backbone and cornerstone.
Diamond Resorts Holdings LLC Officers:
Stephen Cloobeck - Chairman and CEO
David F. Palmer - President and CFO
Frank T. Goeckel - SVP Business Development and HOA Management
Diamond Resorts International is a vacation, travel and accommodations company. Members of Diamond Resorts have exclusive worldwide access to THE Club, which is a member benefit program, which utilizes a point based system to help book vacation packages that are tailored to users, and for use as currency within the travel destinations. Diamond Resorts International currently holds a perfect rating with the BBB, but have settled over 300 disputes to do so. View Related Claims for Diamond Resorts International: Mystic Dunes Resort & Golf
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Diamond Resorts International Reviews and Complaints
Complaint Filed By: rjmoore On: April 11, 2014 Rating: 1 out of 5
While in Cabo with our Monarch resort time share, diamond told us they bought Monarch and that we could upgrade...
Sampler Plan is a horrible ripoff
Complaint Filed By: Sheri On: April 7, 2014 Rating: 1 out of 5
I bought the Sampler package (15,000 pts for $3,000. Simple math = 20 cents per point.) I’m now wanting to...
Complaint Filed By: LindaS On: March 27, 2014 Rating: 1 out of 5
We bought our total points in 2 contracts. 7500 and then another 7500 points. However when I wanted to sign...
A Very Long Way From Home To Be Unhappy
Complaint Filed By: Jane Simerly On: March 21, 2014 Rating: 1 out of 5
Been owners for years, we are in Maui now. Requested Ocean front, did not get it. We are celebrating our...
Complaint Filed By: Detra McCarty On: March 11, 2014 Rating: 1 out of 5
I like many others have been bamboozled by Diamond Resorts. I made the mistake of trading in my week as...
A Challenge And A Disappointment
Complaint Filed By: D. Braun On: March 11, 2014 Rating: 1 out of 5
I was told by an employee at mystic dunes, that Stephen Clooback was interested in knowing about guests issues.. So,...
Sampler Package In Lieu Buying Points
Complaint Filed By: Julian Gonzales On: March 4, 2014 Rating: 1 out of 5
My wife (Maria G. Gonzales) and I (Julian Gonzales) went to a sales presentation at Diamond Resorts Polo Towers in...
DIamond Resorts SkyHigh “Maintenance” costs
Complaint Filed By: Ronald Harris On: February 26, 2014 Rating: 1 out of 5
I received a bill for over $1,800 for “Maintenance” from these people, supposedly for a timeshare I have paid off...
Misrepresentation and embellishments
Complaint Filed By: Caron and Ronald Martin On: February 26, 2014 Rating: 1 out of 5
We went to a timeshare presentation in Scottsdale Arizona and did not want to buy. They brought out another sales...
Bought the contract, not the right to violate it
Complaint Filed By: John Pennington On: February 4, 2014 Rating: 2 out of 5
We purchased a contract with Premiere Vacation Club of Sedona, AZ in 2004. Total sale price was under $6300. The...
Liars and Scammers
Complaint Filed By: Kaethe Schmitt On: December 19, 2013 Rating: 1 out of 5
Sales Reps from Diamond Resorts International, Las Vegas, call over and over leaving voice messages saying “It’s a great time...
Existing Owners…do not fall for the ‘Option to Upgrade’ story
Complaint Filed By: Anna On: October 18, 2013 Rating: 1 out of 5
Buyer beware, If you are already an owner…beware of the scam regarding having an ‘option to upgrade’ to more points...
Diamond Resort Are thieves!
Complaint Filed By: Ms F On: September 27, 2013 Rating: 1 out of 5
I went to a 90 minute presentation that turned into 4 hour presentation for Diamond Resorts. Signed for The Sampler...
Continual Harassment of telephone call at least twice a month
Complaint Filed By: Lee On: August 28, 2013 Rating: 1 out of 5
I Do not know who this company is, I did not solicit them in any form or manner. But they...
Diamond Resorts Time Share owners update
Complaint Filed By: RoyS On: July 22, 2013 Rating: 2 out of 5
We went on a vacation to Lake Tahoe. We stayed at The Lake Tahoe Diamond Resorts. After two days we...
My Pros and Cons of doing business with Diamond Resorts International
Complaint Filed By: Thomas Hardy On: July 10, 2013 Rating: 2 out of 5
Pros: 1. This would be a great purchase for any one/family with wealth and time to vacation. They have some...
Complete scam and nightmare
Complaint Filed By: Stephen On: July 2, 2013 Rating: 1 out of 5
Diamond Resorts International – Los Abrigados, Sedona, AZ. Complete scam and nightmare I just returned from a scheduled three day...
Points Of No Return
Complaint Filed By: Providencia On: May 1, 2013 Rating: 1 out of 5
My husband and i purchased a time share at powhatan plantation back in the 80′s. We were given two weeks...
Last minute change of committed pricing by Diamond Resorts International
Complaint Filed By: Richard Kapash On: April 22, 2013 Rating: 1 out of 5
Recently, while in Maui, we met with the Diamond Resorts International representative Michael Burke and agreed to purchase a vacation...
Diamond international Resort sales team are talented Con artists
Complaint Filed By: wayne On: April 22, 2013 Rating: 1 out of 5
My wife and I went to a timeshare presentation at Diamond International Resort in Scottsdale AZ after being approached by...
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