Rooms To Go
Filed Under: Rental ServicesCorporate Name: Rooms To Go, Inc
Corporate Address:
11540 US Hwy 92 E
Tampa, Florida 33602
Phone: 813-623-5400
Most Recent Rooms To Go Complaints
#1 - Disappointed Customer
My complaint is against the store ROOMS TO GO on 10300 US Highway 441 STE 9 Leesburg Fl.
I purchased a floor Lamp for my living room on Friday 6/29/12. I was told that I could take the lamp on display or order a new one. The price for both would be the same, no discount for the one on the floor. IT was in good condition so I took it to safe on delivery charges.
After bringing the lamp home, I did not like the way it looks in my living room, it is too big and over powers the rest of my furniture.
I phoned the store on Sunday morning 7/1/12 and told them that I was going to return it. It was then that they informed me that the lamp was a floor model and discontinued and they do not give refunds or exchanges for it, I asked for a store credit and was denied. I was never told by the sales man that the lamp was not returnable or a final sale or discontinued. What he told me was that I could order a new one or take the one on the floor. When I decided to phone them is when I saw the Final Sale As i Is stamped on the receipt. I never saw it in the store, when I signed the receipt.
I feel that I have been deceived by this store. They have very bad sales practice.
Rooms To Go
10300 US Highwasy 441 STE 9
Leesburg, Florida Florida
352-253-0251
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Don't hold your breath. I worked for them and I know.
I just read your reply yesterday. I forwarded all the information that I think you would need yesterday to tellus@roomsto go.com.
The purchase was made on 6/29/12
Order #16702335
I tried asking for a store credit about 30 hrs. of making the purchase to no avail.
I would appreciate it greatly if you are able to help me out.
Thank you,
Edna Kendel
This information should have been made available for you when finalizing the purchase. I’m sorry for any disappointment that this may have caused, but if you can send us an email with the order details to tellus@roomstogo.com, we can take a closer look to see if any options may still be available for you.