My husband and I currently relocated to Florida. My children still live in Georgia. My daughter is going to college in Georgia and my son currently works at a printing company. Due to the situation with my daughters college we wanted her to finish school in Georgia, but we were worried about leaving her alone. My son suggested that himself, my daughter, and a mutual friend rent a home together in the area and everyone will split the bills. This has worked out beautifully for us, with the exception of the management company.
Upon them moving into the home it was soon obvious there was an electrical issue with the home. My daughter calls me one afternoon very upset. the power is flickering off and on and she can smell smoke and some fixtures are burning. I am of course upset as I am 7 hours away from them. I instructed my daughter to turn all lights off and call the management company. She did this. No one responded in any way. Before the end of the day I called and informed them of the issues with the power and that this needed to be addressed ASAP. No one came or called. Keeping in mind the temps at night were in the 30′s. When my son arrived home from work I had him turn the breaker off. They were unable to stay in the home that night due to NO POWER.
The second day when the company opened I continued to call all day and was even hung up on by the maintenance person. I called back to speak with someone in charge. Explaining the situation and informing them this is what I do for a living and if they can not get someone out I will have my electrician come out and they can pay for it. At 7:30pm that night someone finally showed up. Come to find out a squirrel chewed through the main line coming into the home. The local power company had to be called out and it took several more hours for the power to be restored. In the meantime, due to the power issue, many items in the home were ruined, even though these items were plugged into surge protectors.
I informed the company that due to their lack of response I felt they needed to make good on these items. Items included, laptops, tv, coffee makers, and groceries. I was told via email (that took 5 days to get a response to) that we needed to file on renter’s insurance they would not pay for these items. I have been in the property management business for 16 years and I HAVE NEVER DONE A CLIENT LIKE THIS. YOU MUST TAKE RESPONSIBILITY FOR YOUR LACK OF RESPONSE. SO FAR THEY HAVE REFUSED. I have requested someone with more authority to contact me and still 3 days later no response. My next recourse will be to file in small claims court to recover money for these items. Any help from anyone would be appreciated.
DO NOT USE WRI Property Management Company located in Buckhead, GA. They do not have a clue.