FirstService Residential Complaints & Reviews SnapShot

Last Updated On: May 11, 2016

FirstService Residential Corporate Contact

Business Name: FirstService Corporation
Corporate Address:
1815 Griffin Rd #404
Dania Beach, Florida 33004 USA

Customer Service Contacts

Corp Phone Number: 954-926-2921
Corp Email:
Company Contact: Chuck M Fallon - CEO
Corp Website:

Customer Ratings and Reports for FirstService Residential

Customer Ratings

Average Rating: 1.33 out of 5
Based On: 9 Reviews
Number Of Comments: 10

Consumer Loss Reports

Reported Losses: $3,450.00
Average Reported Losses: $383.33

Latest FirstService Residential Complaint

Is FirstService Residential a Rip Off, Fraud or Have They Scammed You? WARN OTHER CONSUMERS By Sharing

Category: Property Management Directory ListingFirstService Corporation ListingResponse From Company


I became part of an HOA in Las Vegas last year when we bought a home. After a job change, we had to move and I made sure to have mail forwarded through USPS. In early March, my tenant in Las Vegas sent me a notice that I had been sent to collections by First Service Residential because I had not paid my HOA. Apparently the USPS does not forward First Service mail (maybe because they are fraudulent?).

It was the first notice my tenant had received. They said I owed late fees and collections fees. They waived the late fees but said they would not waive the collections fees because it was part of the HOA agreement and a policy.

Now I am being punished because they have terrible internal processes. First Service is all over the country and I wouldn’t be surprised seeing the many online complaints that every office is similarly terrible. Not sure how their employees sleep at night.

Honestly, it isn’t that much money, but I hate being extorted.

Official Responses from FirstService Residential

By: James Martin On: June 17, 2015

Response from James Martin – Property Manager at First Service Residential

Joanne Picciano and her husband have terrorized the older people in the building and have harassed the cleaning and maintenace staff with name calling and threats. They then threatened me when I had to deal with their rant and raves. She uses social media to further her hate and terror to anyone who crosses their path. I did my job as a PM and the people in the building thanked me for protecting their rights to quiet enjoyment in their home. Unfortunately people like Joanne Picciano are nothing but mean and hateful. Thank you, James Martin

Most Recent FirstService Residential Complaints

More About FirstService Residential

Timothy G O'Keefe President |

Related Company: College Pro Painting

Consumer Comments For FirstService Residential

  • Dean Corrington

    Update to James Martin…….He has been fired from M&M Property Management after stealing the voter ballots that arrived VIA US mail. The old condo board was in collusion with Martin to retain control, and continue to practice unsavory and illegal dealings in Palm Aire Country Club 2.

  • Mor Landon

    Still under First Service Residential, changed over name I believe 2015. With few same people. Some of the people don’t know what they’re doing. Everytime I ask for request to the board, I get pretty much shot down since living in the condo as a homeowner. No wonder why we get turnovers here since 2011 and you wonder why others leave. Now, finally when they got someone on the board who is resident of here went to him first time then he becomes them, playing dirty games, and an attitude. He’s already slammed me on the email as I said my peace of mind to them; and said if I have any other useful questions, to come to their board meeting, right is very boring. Do you think this is considered a professional business that I stated they gossip because I wouldn’t have known if it wasn’t for this board member to bring up the issue I said on other HOA members’ email. There’s problem with these people and I don’t know how they live like corrupted people. So political and out for themselves, greed!!

  • Jorge

    This is a ghost company that promise too much and do not do nothing. They are allied with a group of Board directors to overvalue all Association projects and in conjunction with some contractors of “their preferences”, drain the Association funds. They have very well “trained” Property and Regional Managers in our Condo, that together with those directors, plan and carry out the strategies they want to get their interests accomplished. This is not a Management company that work like their core values state in the web page, to add value to our properties and work together with the Associates; all the opposite. Good luck if your Association choose First Service as your Property Management Company

  • Dean Corrington

    I agree with the above comment. I also live in PACC2 , and have found Mr. Martin to be a complete a*****e. Mr. Martin was caught at a condo meeting disclosing the amount of a resident who was 2 weeks behind in paying their maint. fees………….he made an announcement to everyone in the room in an attempt to embarrass the resident. Check out Youtube……….”James Martin Property Manager Fail” ………..he was cold busted. I’m guessing the State of Florida was sent a copy to prove what an unprofessional, idiot this guy is. He’s on his way out……..McDonalds is always hiring. Good for him.

  • Arin

    This company is nothing but talk. I used to work for them, unfortunately, and after being transferred to another account, I immediately regretted agreeing to go there. I did my best to tolerate their property manager, who was really just a lazy property manager who was more concerned about what money he was making than the job details themselves. He had no idea as to what to do with the building but was so quick to blame others, whether it was employees or residents.
    There was an incident in which I apologized to him for something, and instead of being a professional, he chose to go the route of degrading me and telling me that I was a waste. He also made sure I knew why I was transferred, and chalked it up to that I was going to be fired from my previous site and that when his supervisor told him I was moving to his site and told him how much money I was going to be making, he regretted agreeing to let me come on board. He insulted me on how I dressed, how I looked, how much I was making compared to others who had been there longer than me, etc.
    He also went as far as having another employee hack into my personal social media account, read through private messages and claimed that since I had sent a message to someone during my working hours, that was basis to fire me. Needless to say that during an 8 hour shift, we were not allowed to take a lunch break and forced to eat at the front desk in front of residents, customers, etc.
    By doing this, people would complain about us eating “all the time” at the desk. Unfortunately we could not finish a meal all at once since the property manager was too lazy to even consider having someone fill in for a half an hour.
    That property manager has truly been the worst person I have ever worked for in my entire working career.
    I pray for him and his boss because to be like those two are, and his employee that he had hack into my personal social media, because they must really be miserable in their own life that they need to find someone who is competent in their job to bring down to their disgusting level.
    I wish them luck in the future. They’re going to need it.

  • Joanne Picciano

    This company is the worst. We have a first service condo manager here in Palm Aire in Pompano Florida, who thinks he’s God. His name is James Martin, and he is a real low life. He talks down to everyone, and can’t manage to supervise his staff. One of his maintenance men lives in our building and hangs out at his apartment most of the day on on the dime of the residents. He handles complaints by telling the complaining resident that they are liars, and hangs up. He’s on his way out, there have been several complaints about him. I can’t wait to see him go, he’s a real clown.

  • Anita

    FirstService is notorious for sketchy business practices, for trying to cheat owners out of money by pretending they never got fees, etc. They also siphon money away from HOAs and lower service and maintenance. We save every single cancelled check — we REFUSE to do any automated billing with these thieves! We’re currently shopping for a new condo and we’ve let our real estate agent know that FirstService, or any affiliate, is an automatic dealbreaker and we will NEVER buy a condo managed by these sleazebuckets.

    • Fred

      Yes, me too send in the payment and they cash the check late and I have to end up paying all kinds of extra fees. I am not going directly to their office and want a receipt.

  • Jennifer

    It’s no surprise I found what you experienced. I have lost 3,000 dollars so far and the number is still accumulating. They put a lien on our house. After the lien, they charge charge $50 every week for consecutive 12 weeks. I asked for their regulations, never called me back. I am going to start lawsuit!

  • Danny

    Yes, this totally happen to me. I got automatic payment. When the price increase i receive no letter or coupon about the amount increase. They should send out letter saying i am short in payment but they never did. Until i called them to ask for my font door color code they say i owe them money.


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