Mr Rooter Complaints, Reviews, Scam and Fraud Reports
Last Updated On: July 17, 2014
Mr Rooter Corporate Contact
8847 Lankershim Blvd
Sun Valley, California USA
Customer Service ContactsCorp Phone Number: 800-583-8003
Corp Website: mrrooter.com
More About Mr Rooter
Mr Rooter has - six affiliate companies – Aire Serv, Glass Doctor, Mr. Appliance, Mr. Electric, Rainbow International and The Grounds Guys, and is a subsidiary of The Dwyer Group, Inc. which is based in Waco, Texas. The Riverside Company and the Dwyer family bought the company in 2003.
Mr Rooter Ratings and Reports
Consumer Loss ReportsReported Losses: $24,700.00
Average Reported Losses: $12,350.00
Customer RatingsAverage Rating: 1.00 out of 5
Based On: 2 Reviews
Number Of Comments: 1
Latest Mr Rooter Complaint
Declining service during warranty period
Never patronize Mr. Rooter Plumbing. It’s service is unreliable and it does not keep its promise as written in the plumbing repair warranty to provide subsequent service. It charged me excessively of $1,000 for fixing the clogging in the double kitchen sinks and connected drainage pipe.
The company sent an inexperience apprentice and apparently had fixed the problem on the first visit. The same kitchen sink problem recurred and 3 more subsequent visits by the same incompetent technician still could not fix the problem and one of the kitchen sinks still clogged.
I called Mr. Rooter today and requested to send another technician to come for the repair. To my surprise, the staff answering my call declined to provide further service by saying that my warranty is void for the reason that some food stuff was found in the pipe. The staff demanded additional charges if I still need the repair. I protested and said the food stuff found had been in the pipe prior to the first repair and I did not cook in the house since the first repair as the house is placed on the selling market.
Despite my repeated requests, the staff insisted not to provide further repair service.
Older Reviews About Mr Rooter
Review #1: “MR” Rooter does not deserve respect this time
Complaint Filed By: Lee
On: July 26, 2013
Rating: 1 out of 5
Reported Losses of $5,000.00
Sewer is backing up, panic sets in, call Mr. Rooter. They show up the next day on time. But have...
Review #2: Mr. Rooter Plumbing (Pittsburgh & Corporate) : Blatant Lies & Incompetence
Complaint Filed By: takenadvantageofbymrrooter
On: January 28, 2013
Rating: 1 out of 5
Reported Losses of $19,700.00
On 12-24-2011, Mr.Rooter was called to address the issue of sewage backing up into the basement. “J,” the technician, agreed...
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