Mr Rooter Reviews and Complaints by Consumers and Customers
Mr Rooter Customer Ratings and Reports
Customer RatingsAverage Rating: 1.00 out of 5
Based On: 3 Reviews
Number Of Comments: 1
Consumer Loss ReportsReported Losses: $24,700.00
Average Reported Losses: $8,233.33
Latest Mr Rooter Complaint
On 6/15/2014, I was having a problem with my main sewer line backing up. I called this company to come out and clear the clogged drain. The technician offered an up sell to hydro scrub the sewer line for $800.00. I declined.
The sewer backed up again on 8/30/2014 and again on 9/1/2014. They came out both days under warranty to clear the line. The lead Underground Utility Specialist, Mark Loughran came and told me that to properly camera inspect the sewer line it would need to be hydro scrubbed. He, Mark insisted that the only way to know for sure was to clean the line even though the camera can see if it was not cleaned. I asked if they were going to scrub the entire system and camera the whole system for that amount; Mark said yes.
On 9/7/2014 a technician came and hydro scrubbed only the drain that was backing up. In the process he left a mess in the laundry room floor. He the technician did not clean up the mess he made and the tenant called me at which point I had to clean up a black water mess.
The next day 9/8/2014, Mark Loughran came with his camera to look and report where my problem was to be. He attempted to camera the fresh air vent and had to have the hydro jet clean the vent as he could not get through. Once that was completed, Mark placed the camera in the vent and told me that the problem was a collapsed section of pipe outside the residence about 10’ down which I marked. He, Mark said that he was 10,000 % correct that my problem was where he said.
I asked for a quote to do the repairs. I was given a verbal quote of $6,600.00! I declined their service for repair as I felt I was being taken advantage of. They then offered to do the repair for $6,000.00. I still declined.
On 9/9/2014, I called 811 as required to check for any hidden utilities. I lifted the paver stone walkway up to uncover in the exact spot that Mark said I had my problem the clean out for the sewer line.
On 9/10/2014 Oakmont Water Authority came out with their main sewer line drawing and informed me that the main was only 7 to 8 feet down. I proceeded to dig down to see if anything obvious was present. At just over 1 and a half feet I found the vent line. This was the line that they used to camera for finding my problem. I called Mark Loughran back to advise him of what I found and asked him to come back and re-camera as the two depths did not match. He, Mark said that he would.
When I did not hear back from him I called back the following day 9/11//2014, and Mark said that since I had started to dig the hole that they were no longer accountable. A machine was rented and the hole was dug to just over six feet. It was there that the sewer line was found; not at the ten foot mark and there was no damage to the sewer pipe what so ever. I even sent a picture to Mr. Mark Loughran; he did not respond.
I believe that they defrauded me with their claim of where and what my problem was. There is no way that the house line would be lower than the main sewer line. I am asking for damages in the amount of $1,300.00 for the reimbursement of their fee, the cost to rent a machine and to repair the lawn and sidewalk.
Mr. Rooter – 64 Progress Ave Cranberry, PA 16066
25 Most Recent Mr Rooter Complaints
Review #1: Declining service during warranty period
Complaint Filed By: Steve
On: July 17, 2014
Rating: 1 out of 5
Never patronize Mr. Rooter Plumbing. It’s service is unreliable and it does not keep its promise as written in the...
Review #2: “MR” Rooter does not deserve respect this time
Complaint Filed By: Lee
On: July 26, 2013
Rating: 1 out of 5
Reported Losses of $5,000.00
Sewer is backing up, panic sets in, call Mr. Rooter. They show up the next day on time. But have...
Review #3: Mr. Rooter Plumbing (Pittsburgh & Corporate) : Blatant Lies & Incompetence
Complaint Filed By: takenadvantageofbymrrooter
On: January 28, 2013
Rating: 1 out of 5
Reported Losses of $19,700.00
On 12-24-2011, Mr.Rooter was called to address the issue of sewage backing up into the basement. “J,” the technician, agreed...
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More About Mr Rooter
Mr Rooter has - six affiliate companies – Aire Serv, Glass Doctor, Mr. Appliance, Mr. Electric, Rainbow International and The Grounds Guys, and is a subsidiary of The Dwyer Group, Inc. which is based in Waco, Texas. The Riverside Company and the Dwyer family bought the company in 2003.