Mr Rooter

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Business Information

Last Updated On: July 17, 2014

Mr Rooter Corporate Contact

Corporate Address:
8847 Lankershim Blvd
Sun Valley, California USA

Customer Service Contacts

Corp Phone Number: 800-583-8003
Corp Website: mrrooter.com

Mr Rooter Customer Ratings and Reports

Customer Ratings

Average Rating: 1.00 out of 5
Based On: 2 Reviews
Number Of Comments: 1

Consumer Loss Reports

Reported Losses: $24,700.00
Average Reported Losses: $12,350.00

Latest Mr Rooter Complaint

Is Mr Rooter a Rip Off, Fraud or Have They Scammed You? WARN OTHER CONSUMERS By Sharing

Category: Plumbing Services Directory Listing

Declining service during warranty period

Never patronize Mr. Rooter Plumbing. It’s service is unreliable and it does not keep its promise as written in the plumbing repair warranty to provide subsequent service. It charged me excessively of $1,000 for fixing the clogging in the double kitchen sinks and connected drainage pipe.

The company sent an inexperience apprentice and apparently had fixed the problem on the first visit. The same kitchen sink problem recurred and 3 more subsequent visits by the same incompetent technician still could not fix the problem and one of the kitchen sinks still clogged.

I called Mr. Rooter today and requested to send another technician to come for the repair. To my surprise, the staff answering my call declined to provide further service by saying that my warranty is void for the reason that some food stuff was found in the pipe. The staff demanded additional charges if I still need the repair. I protested and said the food stuff found had been in the pipe prior to the first repair and I did not cook in the house since the first repair as the house is placed on the selling market.

Despite my repeated requests, the staff insisted not to provide further repair service.

Consumer Complaints and Reviews About Mr Rooter

More About Mr Rooter

Mr Rooter has - six affiliate companies – Aire Serv, Glass Doctor, Mr. Appliance, Mr. Electric, Rainbow International and The Grounds Guys, and is a subsidiary of The Dwyer Group, Inc. which is based in Waco, Texas. The Riverside Company and the Dwyer family bought the company in 2003.


Consumer Comments For Mr Rooter

  • Agree that service is shoddy and assurances are not kept in my experience. Despite exhorbitant charges, management did not take time to obtain city permit to perform work under the street, and created dangerous traffic obstruction. Recommend only if no other alternatives: make offer 50% of what they estimate, make sure you personally see every necessary permit, and obtain written and picture confirmation of performance.

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