Seterus Complaints, Reviews, Scam and Fraud Reports
Corporate InformationBusiness Name: Seterus Inc
Category: Mortgage Services
Complaint Directory: View Listing
Corporate Address: PO Box 4121
Beaverton, Oregon 97076-4121 USA
Phone Number: 866-570-5277
Company Contact: Jay Memmott - President
Customer Loss DataTotal Reported Consumer Losses:
Average Reported Loss Per Consumer:
Consumer Ratings DataAverage Rating: 1.13 of 5
Based On: 32 Reviews / Complaints
Number Of Comments: 108 comments
Most Recent Complaint About Seterus
Failure To Provide Amount in Reasonable Period Of Time
Failure To Timely Provide Payoff Amount Upon Request In Reasonable Period Of Time To Title Company
Had the misfortune of having a mortgage transferred to Seterus a few weeks prior to closing on the sale of a property of which I am the Administrator CTA of an Estate. The predecessor company was in possession of my Letters of Administration and recognized my authority to handle matters related to the mortgage. Upon transfer, I was forced to wait upwards of a month to finally receive a loan reference number (which of course was different from the prior loan number).
However Seterus was unwilling to provide reasonably timely payoff figures for the loan upon request, even after AGAIN providing copies of all relevant Letters of Administration and relevant Estate documentation AND confirming receipt of said letters. They will basically say anything untruthful to get you off the phone, such as promising action they fail to or have no intention to perform, or giving ridiculous and unreasonable answers such as please call us back in a week if you fail to receive the payoff request for tomorrow, by next Tuesday.
This company needs to be investigated for these unreasonable and untenable business practices and sanctioned by the appropriate government agencies.
PO Box 2008 Grand Rapids, MI 49501-2008
PO Box 7162 Pasadena, CA 91109-7162
Seterus Reviews and Complaints
Not paying my taxes!
Complaint Filed By: Vincent Emilio On: April 9, 2014 Rating: 1 out of 5
When I got my IRS Form 1098, it showed that my taxes were paid for the last tax year at...
Class Action Lawsuit is in order
Complaint Filed By: bebee On: March 21, 2014 Rating: 1 out of 5
I filed bankruptcy in 2008 and Citi Mortgage never reaffirmed my mortgage. Even though I continued to pay the monthly...
Trying to ruin my credit
Complaint Filed By: dennis sinkusky On: March 7, 2014
fed up with the games! you people are trying to ruin my credit! Asking for money that has been already...
Mentioned Nothing About Signing Me Up For $29.95 Month Membership
Complaint Filed By: Susan Mattice On: February 21, 2014 Rating: 1 out of 5
Scoresense advertises, via Internet, a $1.00 credit check. I had to charge this on my credit card. I read the...
Poorly handled account transition
Complaint Filed By: Jamie Binney On: February 14, 2014 Rating: 1 out of 5
CitiMortgage sold our mortgage to Seterus and the transition is quite poor on Seterus’ end. The payment is due on...
Complaint Filed By: Carol Livingston On: February 10, 2014 Rating: 1 out of 5
Seterus appears to intentionally set out to take advantage of its customers. They have been intent on making our mortgage...
Impossible to get straight answers
Complaint Filed By: Sean P On: February 4, 2014 Rating: 1 out of 5
Unfortunately, I was forced into having my loan moved to Seterus from Bank of America about 3 years ago. The...
Greedy Bank Wants It All
Complaint Filed By: Maria Kolodziej On: January 31, 2014 Rating: 1 out of 5
I purchased my Florida home in 2006 for $242,000 and in 2009 I found out it contained toxic Chinese drywall....
Needs To Be Shut Down
Complaint Filed By: Brian On: January 14, 2014 Rating: 1 out of 5
We got our loan in 2006 from Chase bank who then sells it to IBM lenders who was sued multiple...
Ruined my Christmas 2013.
Complaint Filed By: Bo Hout On: January 2, 2014 Rating: 1 out of 5
We pay our mortgage (my wife and I) with BILLPAY from our bank. Knowing that our account will be deducted...
Bounces Their Check To Our Insurance Co, Charges Us For Their Lack Of Funds
Complaint Filed By: Northville On: November 27, 2013 Rating: 1 out of 5
Seterus Bounces Their Check To Our Insurance Co-charges Us For Their Lack Of Funds. We have a mortgage with Seterus,...
Fraude del Banco Seterus
Complaint Filed By: ERI On: October 25, 2013 Rating: 5 out of 5
Fraude del Banco Seterus. Yo Tengo Un Plan De Pagos Y Ellos Se Tomaron La Decicion En Hacer Cambios Sin...
Offered us a MOD, we complied and they still put our home in foreclosure!
Complaint Filed By: SJ On: October 9, 2013 Rating: 1 out of 5
My son was in an accident and in the hospital a month. We still needed to care for him at...
They Debited the Wrong Account and Wouldn’t Help Correct It!
Complaint Filed By: Bookkeeper On: May 17, 2013 Rating: 1 out of 5
I am the bookkeeper for a church, and was notified by my bank that there was potential fraud on the...
Seterus aka LBPS aka IBM Lenders charging for legal fees that never happened
Complaint Filed By: Rebecca McKinney On: April 30, 2013 Rating: 1 out of 5
Our home mortgage was owned by Met Life Home Loans. My husband lost his job during the economy dive in...
Complaint Filed By: Bridget Rafford On: April 10, 2013 Rating: 1 out of 5
I was called December 2012 stating my money that is mine owed to me was being mailed.Waited 15 days never...
Seterus doesn’t care about their customers!
Complaint Filed By: Mrs Roccia On: April 9, 2013 Rating: 1 out of 5
In June 2012, I received paperwork from Seterus, telling me I was eligible to modify my loan, and to contact...
Complaint Filed By: Riverside Home Owner On: April 5, 2013 Rating: 1 out of 5
I negotiated a re-instatement of my mortgage with Seterus. They requested I send a down payment to reset my payments....
Complaint Filed By: sherrie On: April 2, 2013 Rating: 1 out of 5
Did a manual re-payment plan with Seterus in January. paid $3000 January 18th and $2569.65 by Feb 18th. The company did...
Seterus Is A Bad Company
Complaint Filed By: teresa galeano On: March 27, 2013 Rating: 1 out of 5
I set up an automatic draft in feb for March;s payment to come out of my checking account for march...
Seterus Refused to Immediately Return Money
Complaint Filed By: None On: March 25, 2013 Rating: 1 out of 5
I contacted Seterus Inc. to make loan payment arrangements. When I received my pay check deposit. I made an electronic...
Complaint Filed By: Ruby On: March 13, 2013 Rating: 1 out of 5
77 yr old Mother became a “victim” of the housing crisis in 2010 just as so many other people have....
Just sign it and we will win!
Complaint Filed By: 12764 On: March 8, 2013 Rating: 1 out of 5
Sign this petition To stop the abuse from them We will win and succeed https://www.change.org/petitions/seterus-inc-end-abusive-mortgage-servicing-tactics
Seterus plays games no good!
Complaint Filed By: TDR, LLC On: March 7, 2013 Rating: 1 out of 5
I have a borrower who hired my company to negotiate her short sale. Long story short, Borrower called in and...
Avoid SETERUS at all cost unless you like being ripped off!
Complaint Filed By: Lars & Pam Allen On: March 1, 2013 Rating: 1 out of 5
My mortgage was bought by Seterus from LBPS sometime in late 2010 or early 2011. I have had nothing but...
Seterus processed multiple mortgage payments on Christmas
Complaint Filed By: I need a lawyer to go after Seterus On: February 27, 2013 Rating: 1 out of 5
Its was December and I called Seterus to make a normal payment.. the idiot handling my payment processed it on...
Insolent claim representatives refusing to give me information
Complaint Filed By: Phil Cabasino On: February 22, 2013 Rating: 1 out of 5
I have the great misfortune of being a Seterus customer and a Hurricane Sandy victim. I currently have a claim...
Complaint Filed By: daVE On: February 4, 2013 Rating: 1 out of 5
These people take advantage of there in ability to contact with issues!! Received notice that they were going to charge...
SETERUS is seriously rediculous and incompetent
Complaint Filed By: mboppman On: January 22, 2013 Rating: 1 out of 5
I am starting this story with a statement that I do not normally bash companies or people or any organization,...
Nobody answer the phone
Complaint Filed By: Kathy Roman On: January 11, 2013
My name is Jeffrey Roman and I have a mortgage loan with Seterus Inc. and each time that I want...
- Click To Search For Seterus Complaints