Nationstar Mortgage Reviews SnapShot

Last Updated On: July 11, 2016

Nationstar Mortgage Contact Information

Business Name: Nationstar Mortgage Holdings, Inc.
Corporate Address:
350 Highland Dr
Lewisville, Texas 75067 USA

Nationstar Mortgage Customer Service

Nationstar Mortgage Phone Number: 888-850-9398
Company Contact: Jay Bray - President & CEO
Corp Website:

Nationstar Mortgage Ratings

Average Rating: 1.29 out of 5
Based On: 14 Reviews
Number Of Comments: 8

Nationstar Mortgage Reports

Reported Losses: $877,095.76
Average Reported Losses: $62,649.70

Most Recent Nationstar Mortgage Complaints

Is Nationstar Mortgage a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Category: Mortgage Services Directory ListingNationstar Mortgage Holdings, Inc. Listing

Illegal Increase in Mortgage Escrow

Account Number: 0627446586 was taken over by Nationstar Mortgage in April of 2015 from another mortgage company. Without notice they increased the mortgage payment by $267 per month.

We were not notified of the increase until after I paid the same amount every month they sent a past due notice to my bankruptcy attorney. I have called multiple times and each time they tell me it is due to an increase in the escrow.

They claim they never did an escrow analysis and cannot send me one but they are still going to charge $267 more each month. They did send an escrow analysis from GMAC Mortgage from 2005 and GMAC has not been our mortgage company for a few years.

I spoke with Jerron at direct number 214-687-4058 and he promised to call back 3 weeks ago after I explained I had been promised a call back multiple times and no one is calling me back.

Most Recent Reviews About Nationstar Mortgage

Submit a Complaint or Comment For Nationstar Mortgage

  • RENE

    My Name Is Rene’,
    I am SO taken back. We helped a friend out with $3400.00 before a foreclosure happen. In Oct. and Nationstar said it would be a one time payment. I asked would my bank acct be deleted, she said YES. Well guess what 4 months later, yes 4 MONTHS they took almost $1700.00 out of my account. Our friend saw that her payment never came from her account. She called them they said, oh we did your acct ends in XXX9 and she said NO who account is that, she said, it was on file. WHAT??? and then words flew I am sure from her.. She called me quickly, I am in Tampa and so I looked at my bank SURE ENOUGH… So we called, Well of course NOTHING could be done, WHAT you as BANK committed FRAUD! If I had done this without approval then I would be in JAIL! I was kind for 6 days, and needless to say, yesterday I was told we must send a voided check, and bankstatement, WHAT you already know this isnt her account, she called you! So we sent a voided check along with a letter. WELL after 5 hours on hold, drop calls and so on, we are on the phone today with our Attorney! They left it as we ended with my bank on the phone, that they were trying. Even at one point the 3rd lady said, well all supervisors are in a meeting when I asked for one. Well at this time, I wasnt happy and I let Cheryl know it isnt her fault, but this is $36.00 this is 1700 and what if I didnt have that kind of money. All my stuff would of been bouncing, well kindly she said, I understand.. UM no you DONT!
    So here we sit on day 7 and nothing has been done, nor has anyone higher up called us..A Sherri Didler was to handle this, well she is NO USE and wanted more and more from us.. SERIOUS lady, YOUR COMPANY COMMITTED FRAUD! So we wait now and see what our attorney says. We believe in not going this far, but our bank said maybe the only way to get our money back SERIOUSLY!
    Sad Sad WE have never been a customer of this Nationstar NOR would we! MR President of the COmpany JAY why dont you find my case and CALL me, they have our number HECK Sherri has our whole LIFE! Thank you for stealing from US!

  • Guest

    I had a mortgage with Nationstar Mortgage for a house in Anchorage, Alaska. In October 2013 I sold this house, and the title company sent a money wire to the payoff account for Nation Star at Wells Fargo Bank. In mid-November 2013 I received a phone call from a Nation Star representative who stated my November 1 payment was late. I informed her I sold the house and the payoff had been sent. After several more calls, I contacted the title company to ask for verification of the payoff and a copy of the money wire document that I could send to Nation Star. Both were provided; I faxed the money wire information to Nation Star at a fax number provided to me by another Nation Star rep on November 22, 2013. Despite providing this information and asking that any further communication be in writing, I continue to receive calls from Nation Star daily as late as 11:00pm. None of the reps know anything about the previous discussions or that information has been sent. They just continue to ask about payments that are late.

    • Leanne

      Check your credit record. We sold our home in 12/18/ 2013 and paid off the mortgage in full. NationStar only had our mortgage for 18 days which they purchased from Bank of American 12/1/13. My attorney could not get an account number or a pay off amount for days and multiple phone calls. In December they reported to the credit agency that the account was closed and paid on time. THEN…..NationStar reported to the credit agencies in FEBRUARY 28, 2014 that our mortgage in 91-120 days late. Our credit is now hurt by 147 points. NationStar sent us a refund in January for overpayment at closing. I can’t get anyone from NationStar to help me. In the meantime I have spent hours disputing the claim with the credit agency. Now we have to wait to buy anything until our credit record is corrected.

  • sheldon poole

    same boat only now payed all my back payments to nov 1 2013 got a nov statement with regular payment due all caught up right!! WRONG after i mailed my nov payment got a letter stating i ouded 269.00 more rased my payment to 396.88 and now they say i am past due!!!

  • Mikki

    Same boat and frustrated with RMA. Have waited since June 4th and same run around. My email to has not been answered! Want contact with the CEO,

  • Laura

    Nationstar has been asked by myself and hexter-fair title to provide a payoff quote so that we can proceed with a CASH sale of my home. They have yet to do it. Despite the fact that the title company has requested it at least 3x and I myself have asked 4x and been promised 3x (supposedly by a manager) that it will be there within 24-48 hrs. This has yet to happen and it’s been a week. They have NO problem calling you all day long saying a payment is due, but not only are they very unorganized and unprofessional, they will not let me actually speak to a manager.

    • M Fox

      My niece’s loan was sold to this company without notice, doubled her payments. Loan still shows she owes a little over 9,000. When she finally got her payoff in an email, it taxed on fees totaling over 10,000. How is a payoff more??? I would never recommend a loan from this company. They told her she had to wire the money to Wells Fargo. I sure pray she doesn’t experience what all the others are. She sold the house and having a heck of a time. This is the worse loan company ever!!!!

  • Frank Sandow

    I also just received this same ‘charge’ on my bill from Nationstar.
    Mine was for $9.00 for Property Inspection and I was also told the same thing (after the man that answered the phone had to go find out what it was himself). That it was for someone to ‘drive by’ and see if the house was vacant and that the so-called ‘drive by’ was done 6months ago but they were just now billing for it? I asked if I could have that in writing to which he said "Put what in writing?" I said can you please put in writing what you just told me because it seems people say one thing then later the story changes. But I said just nevermind because I had to get back to work, after verifying this was a ONE TIME fee. I still don’t buy that claim of it being legitimate but will pay it for now and keep track of all these ‘fees’ to send to Attorney General. Oh, and also beware if you use online payments with Nationstar as I realized they used to HOLD payments until they were late in order to charge a late fee (I couldn’t figure out how they did it but then saw that they also used the same bank I did to send it through (Wells Fargo) I may a bit paranoid at this point but the way things are now I don’t trust either of them.


Follow Us To Receive Complaint Alerts

Get Complaint Alert Emails