Verizon Wireless Complaints

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Last Updated On: March 13, 2017

Verizon Wireless Contact Information

Business Name: Verizon Communications Inc
Corporate Address:
1 Verizon Way
Basking Ridge, New Jersey 07920 USA

Verizon Wireless Customer Service

Verizon Wireless Phone Number: 212-395-1000
Company Contact: Daniel S Mead - CEO
Corp Website: verizonwireless.com

Verizon Wireless Ratings

Average Rating: 1.32 out of 5
Based On: 92 Reviews
Number Of Comments: 43

Verizon Wireless Reports

Reported Losses: $27,778.67
Average Reported Losses: $301.94

Most Recent Verizon Wireless Complaints

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Category: Cell Phone Service Providers Directory ListingVerizon Communications Inc Listing

Lied about deal that led us to switch from AT&T

We were explicitly lied to by a sales representative on a deal that led us to switch to Verizon as a carrier from AT&T. And subsequently kicked out of the Verizon store by a security guard when we tried to receive our end of the deal, after trading in our iPhones. We were also told from the manager that there was no such deal to begin with, when he had heard we had no documented paperwork of the agreement for the deal.

We were extremely mistreated, we were taken advantage of, humiliated, and directly lied to by Verizon. We now realized we do have the initial documented paperwork that backed our agreement and claims, written by the sales representative himself.

We went to Verizon store: 8795 Villa La Jolla Dr, La Jolla on Nov 26th, 2016 for a “Black Friday deal”, which advertised $200 visa gift cards for phone trade-ins. We traded in 3 iPhone 6’s for iPhone 7 upgrades, and we were falsely informed that the 3 additional lines we had could also receive $200 visa gift cards, as long as we trade in any old phone with at least $1 value.

This would total 6 $200 visa gift cards for 6 trade-ins, and we spent 4 hours on that day confirming and receiving written confirmation from the sales representative, David, about this deal. He made no mention at all initially that the trade-ins had to be iPhones.

On Nov 27th, we went to the same Verizon store, and tried to trade in 3 old phones. The representatives told us they cannot accept these phones because they were not iPhones. We were never told this, but we reasoned that the cost of fixing our old iphones is worth the value of gift cards we will receive. Base on this false premise, we did go back and spend $200 fixing 3 old iPhone 4’s in order to do this trade-in deal that we were promised initially.

On Dec 2nd, I traded-in my last iPhone 4 at another Verizon store near my office, our 6th and last iPhone, and was told that we need to apply with the rebate forms to receive our gift cards. Again, we were promised by David, 6x$200 Visa Gift cards, totaling $1200, for the 6 iPhones we trade in. 3 iPhone 6’s to upgrade to iphone 7’s, and 3 iPhone 4’s for the Visa gift cards.

We had trouble with our online rebate forms because they did not go through, so we went back to 8795 Villa La Jolla Dr, La Jolla Verizon store. We spoke with the same sales representative, David, to help us with the rebate forms. He assured us repeatedly, don’t worry you will get your 6 Visa gift cards. After 30 minutes, he was unable to submit the rebate forms and the store manager came out. This is where we were very poorly treated and taken advantage of.

The manager Sergio Soto, told us we weren’t getting the 6 gift cards we were promised, only 4. I said no, we were told to from the beginning 6, and we confirmed with David. We asked him to speak with David, and he refused, first asking us if we had paperwork to prove the validity of our claims, and after we first said no, he claimed David said no such thing. He tried to take advantage of the fact he believed I had no paperwork, and told David, the sales rep, to go to the back office because he was afraid of what David would say, and because he was afraid David would tell the truth.

The manager blatantly took advantage of us by the fact that he believed we had no written documentation of this deal that David promised us.

I was completely shocked that he started to try to lie right in front of me, and I wanted to record the conversation to have proof of everything the manager said at that point. He told me no, that I could not record. I asked him how am I supposed to prove what he said if I’m unable to record or document this conversation.

I felt so taken advantage of, and wanted to call the police. As I was trying to use my phone, the manager calls the security guard to kick us out. In the end, we did not receive what we were promised, and only received $10 trade-in value for each of our 3 working iPhone 4S’s.

I had trusted Verizon, and based on that trust, I spent $200 fixing old iPhones and switched all of our carriers from AT&T to Verizon on a lie. I later found our paperwork with David’s agreement to the deal that he said, and this is proof that the manager knowingly lied to us, to take advantage of us. This is no way to treat customers, and I regret the decision to ever switch to Verizon.

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Suddenly my cell service at home is HORRIBLE!

What is going on?

I have been a client for over ten years and I’m very unhappy!

I’ve been a Verizon customer for 15 years. My sister and I shared a plan on our account. She recently got married, so we decided to remove her from the account. She was she account owner, so I had to create my own account. We were able to get all this done. All that was left to do is successfully transfer both of my lines to my new account, one business and one personal. Two weeks later, it came to my attention that my business line was “disconnected”. I called Verizon customer support to find out what was going on.… Read more »
Switch to Verizon one month ago after moving to Houston, I told rep at local store to use my new address, but he entered in the system of my old address on my DL. First month bill was sent to my old address, then texts phone calls from V urging me to pay after overdue. I called back and gave rep my new address, an attitude to pay my bill after it will be mailed to my new address. They charge overdue fees when I get my bill on Monday (12-12-16). Though it id only 5 bucks, I reported to… Read more »
Trying to setup auto bill monthly after my contract ran out. Thought it would be less of a pain in the a*s to deal with then a BS contract. WRONG! The rep I spoke with supposedly processed the order. Come to find out at the end of the month I have no service. After 30 30!!!!!! attempts to login, register, chat and calling for 2 WEEKS STRAIGHT I finally get past the automated crap only to have the rep say it is a pre-paid phone. How can it be pre-paid when the previous rep CONFIRMED it was setup for monthly… Read more »

Buy one phone, get one half price SCAM!!

I decided to purchase two phones after seeing the buy one, get one at half price – UNTIL I noticed that the access charge on both lines would increase from $20 to $40 each. Why would anybody pay an additional $960 (24*40) to save $325??

Verizon does not appreciate long-term customers. Now that the competitors have improved their service, I no longer believe Verizon’s higher prices are justifiable. As soon as my last contract expires next year, I will be moving my business!!

The Verizon iPhone trade-in scam of 2016 – After being a loyal Verizon customer for a few years, I got pulled into the same scam that many other Verizon customers have gotten into – the ‘trade-in scam’. You trade your old iphone 6 for a $650 credit that goes towards paying for your new iphone 7. The catch is that the older phone MUST ONLY BE mailed in a prepaid UNINSURED package provided by Verizon. My barely-used, scratchless, in original packaging old iphone 6 was in excellent condition when it departed my hands. Verizon sent me a picture of a… Read more »
Free is never free with Verizon. Now that they have simplified their billing, I discover I have been paying $10/month each for a jetpack and tablet (neither which I use) which were given to me “free” the last time I visited a Verizon store to get a new phone. Also discovered there are “corporate” Verizon stores and independent, non-company owned stores even though both say Verizon on the storefronts!? When I went to a corporate store to complain, they admitted they receive countless complaints about their independent stores concerning false and misleading claims. They also said they could do nothing… Read more »

Give me a break Verizon! Sucks is an understatement! 70 hours in on dealing with complete incompetence in just transferring a line! Been a customer for over 18 years! What is going on? Don’t bother complaining to customer service….take it to social media, this will have the biggest impact on them. And then change your service!

Verizon sucks big time!!!! They took 1.199.83 from my checking account without me knowing i owed this kind of money!!! They said they emailed me and sent me bills!!! Well was on the phone for 2 days and never once did I find a email they sent me about this money!!!! Tried telling them I would of made payment arrangements instead of taking this kind of money from me!!! Even went to the store to get a get a print out of my bill to see why I owned them this much money and guess what it showed paid in… Read more »
NEVER GO WITH VERIZON- FAILED TO UPDATE MY NEW ADDRESS BILL SENT TO COLLECTION! I called customer service, updated them with my address. For whatever reason, they failed to update it on their system. I was hit with a collection that I didn’t know about, until I pulled my credit report. I immediately called customer service and spoke with a manager, who had said I should have called to verify my address a second time, and that there was nothing they could do about the two small collections from VERIZON. I paid the accounts balances over the phone. I’ve been… Read more »

I cancelled my service before moving and the IDIOTS didn’t do their job!!! and Held me accountable…WHAT A SURPRISE VERIZON..You got your equiptment back, and it’s over get over it..that was 4 years ago..Take it OFF MY CREDIT RECORD YOU SCAM ARTISTS

I cannot get my account cancelled. I’ve tried since August. I thought it was cancelled when I spoke with a rep in August. In September they debited my acct. I called they said it was for Aug time. Okay, So in October the same thing, acct debited. another customer service rep more bs, maybe I have this done. Nope! I get a call from a collection agency in January looking for payment. The October lady took my bank acct off the contract info thank goodness. Another service rep; my acct is cancelled as of Jan 23 she’ll call back Feb… Read more »
I worked on the Verizon Wireless project for 6 months as a Customer Service Rep.from 2014 to 2015. You are all having trouble because the sales people get paid by how many phones they sell so they hide a lot of what they know the customer will not want to hear, like activation fees, line service fees ($40 a month for Smart Phones, $20 a month for Basic phones and tablets). They give away “free” tablets and really low priced phones with a 2 year contract but once you are on the contract and maybe don’t want to remain, you… Read more »
I was lied to in Heath Ohio the sales guy and his manager seen me looking at an iPad ask me for my phone # he went in the back room came out told me I had been with them so long, my bill would stay the same with new plan ,with the savings on my account I would could add a new iPad the bill would stay the same 220 went up to 308 wtf I figured even with a misleading bs maybe 250 because we added a hot spot because we also have a lot of problems getting… Read more »

I just got a FREE tablet with my cell phone and was told there was a $40 activation fee and no monthly charge. When the bill came there was a $10 monthly fee. I called customer service and was told that I signed a contract (which I never got a copy of) that disclosed the monthly fee and there was nothing they could do. This is the end of me and Verizon after being a customer for over 20 years.

This is a common tactic. They can actually save you 10 dollars a month but dont tell you that. they tell you that you can add the tablet at no charge hoping you buy it. when you do they implement what would have saved you 10 dollars but just replace it with a tablet.

I agree with everyone. Verizon used to have great customer service and worked hard to solve issues. For years they always made sure I was take care of, and their customer service impressed me. I felt they were the best cell phone company around. More recently, they now have a general attitude of not caring and their motto seems to be ‘Can’t”. Can’t do anything, Can’t help, there is no escalation to anyone with the ability to make a decision, etc. These days when I try to resolve an issue, customer service often never records my call/complaint so they can… Read more »

I disagree, Verizon NEVER had good customer service! Their reps know less about problems with iPhones than I do through trial and error. Verizon has a near monopoly because they do have the best coverage. But that doesn’t mean they should not care about the level of frustration their customers must sometimes endure. It’s nothing but corporate criminal behavior and rampant greed. It’s that simple.

I was sold a new iPhone and it broke in less than one month. I went to the apple store and they tried to fix it and they informed me that according to the serial number it was made in 2011. So Verizon sold me a used phone as a new one and I had to sign a two year contract for a piece of junk that does not work. I went to 3 Verizon stores that said that they could not help. Plus the service center changed my contract twice which just added towards further confusion and expense. Perhaps… Read more »
Just an update from a post on 3/27 I had made. It has been more than two weeks since the last go-round, attempting to get Verizon to, 1)either send me a new phone as the first one straight out of the box (verified by an in-store rep several times directly to Verizon Customer Service), did not operate, 2) tell me exactly what I must do to get Verizon activated on ANY phone as my contract with USCellular, would be terminated on April 1. Was in a panic, and running out of time! The day after running from store to store,… Read more »
I tried verizon home phone service for only 4 days of a 14 day free trial period and returned the phone, canceled the service and was returned my money. A month later I got a bill for about $100.00. I tried numberous times over the phone and sending letters explaining to them the situitation but I was always guilty according to them. They then turned it over to a collection agency who began trying to harass me into paying for something I don’t owe. I have reported them all to the BBB. This company is too big and cares about… Read more »
I am a new to VERIZON, o get me a about 4 months ago I was looking for a new phone and service I was at best buys in the mall the person that waited on me was able to get me a deal a free SAMSUNG GALAXY 3 and a 4G lte I’m on a fixed income and everthing was UNLIMITED which was a important issue to me I use my computer alot well my bill is over 200.00 a month and they have me up to 12 GB a month I use on my computer mostly just FB… Read more »
Hello; I’ve been trying to get the Military Veterans discount for approx. 2 months now. I sent them: My Honable Discharge papers, a letter form the Governor of Missouri acknowledging my 17yrs 3 mo.s of service, and…. They "LOST THEM!" I called again… 15 mins on hold/transfers… another 18 mins… no reply. I hung Up! Located a local rep. in Jefferson City, MO. Sent her the information. She stated that she had recieved my documents and would forward them to the office in Texas. I called the Local office again and was told that it would take approx. 1 1/2… Read more »

We had everything needed and have been current customers for years, but then they made us call a certain phone# even from their store. When my husband (veteran) got on line, they advised they him they would have to run a credit check! Unnecessary and fishy! So we refused authorization for that on principle and hung up. The hassle (5 hours online, in person and on phone) is not worth the $5 off! In reality, company is disrespectful and difficult to those who served.

There is a Verizon call center near my government office. The Verizon employees are so crude that the rest- rooms now have had coded keyless entry pads installed to prevent the Verizon uncivilized personnel from using them.

Well, well and well. So sorry to see so many people the victim of this Company. Yes, they got me also. I had just gotten out of the hospital after brain surgury when i started gettng voicemails sayiing i still owed another 135 dollars from my last bill. I called them to ask what and why. I asked the JERK to look over all my records. He said i have made ll of my payments since i joined Verizon. On time, by the way. so we went through my file from the very begining. H e asked, correct or not,… Read more »

I have a simple request. I want tech support on setting up verison wifi hotspots on my android. I’ve spoken to three people. Each one takes twenty minutes of button presses and waiting on hold to reach them. I’ve been disconnected by one, send to a system of button presses by another that ended up in a dead end, and the third one sent me to sales. I don’t want sales. I want support. It’s been one hour waiting and now I’m still waiting.

Verizon is a bunch of bull**** i called back in june of 2013 to find out when my contract ended and they told me August 15 2013 so i ended it the and 3 weeks later i got a bill for $144 so i called them and they told me that my contract didnt end till the 18 th ok so then i called back the following week and they told me it didnt end till july 2014 i was like WHAT you guys change stuff like so asked for them to send me a copy of that they said… Read more »
We canceled contract with Verizon due to poor service and their continuous effort to bill us more than what contact calls for. We cancelled 3 phone lines last year and this we had one last line that we canceled and to our surprise, Verizon canceled the Text messaging allowance that came with the contract and decided to bill us for the maximum allowed per text rate causing us to incur over $100 in text charges. This is not the first time Verizon decided to do what is good for them and put all moral and ethical standards aside. I have… Read more »
I have been a Verizon customer since 1995. I have a Samsung Galaxy SIII which is supposed to be an 4GLTE Smartphone. I live in Woodland, Cal.(don’t get it mixed up with Woodland Hills, different towns). I have only 3G coverage in this town and keep getting the same run around as everyone else. I get a weak signal 1 to 2 bars. They keep telling me I do have 4G coverage BULL…., right now I am looking at my phone I have 3G coverage with just two signal bars. THEY ARE GREEDY AND CARE LESS ABOUT THE PROBLEMS A… Read more »
Today I replaced my verizon service with Metro due to the lack of product/service for the cost every month. Metro ported my #’s and I called verizon to see how much i would be pro-rated for the 5 days of this billing cycle I’m in, only to be told i had to pay for the entire service through June 25, 2013. I told them that was theft and all business’s pro-rate services based on time used. I just got my $192.00 bill yesterday (for the next month service). I ask to speak to a manager only to be told it… Read more »
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