Verizon Wireless Complaints, Reviews, Scam and Fraud Reports
Verizon Wireless Profile
Corporate InformationBusiness Name: Verizon Communications Inc
Category: Cell Phone Service Providers
Complaint Directory: View Listing
Corporate Address: 1 Verizon Way
Basking Ridge, New Jersey 07920 USA
Phone Number: 212-395-1000
Company Contact: Daniel S Mead - CEO
Ratings Damage Reports For Verizon Wireless
Customer Loss DataTotal Reported Consumer Losses:
Average Reported Loss Per Consumer:
Consumer Ratings DataAverage Rating: 1.64 of 5
Based On: 27 Reviews / Complaints
Number Of Comments: 23 comments
Most Recent Complaint About Verizon Wireless
Criminal Business Activitie
Qiangfa Li (Li) has been with the service of Verizon wireless (Verzon) over 8 years.
Started on 10/28/2013, Verizon put on order of a device unknown to Li and charged over $100 to the account of Qiangfa Li. A fraud prevention team found it and notified Li. However, in the subsequent months, Verizon charged Li $10.28 each month for “equipment”, in addition to the regular monthly charge. Li spent quite much time each month to contact Verizon, required correction of the fraud. Its representatives acknowledged the fraud each time and put notices in its computer system, and promises not to have fraud again. But, the fraud continued and could not be stopped.
Li made it clear that unless Verizon clean up the fraudulent charges, the bills can’t be paid.
With no action with Verizon for three months, on 1/15/14, Li started to get wireless phone service from T Mobile. On the same day, Verizon stopped all its services but refused to transfer the phone number to T Mobile account.
On 1/25/14, Li filed a formal complaint with CCA (Customer Complaint Agency, www.consumercomplaintagency.org) and paid $25.00 for complaint ID#2096217663. But, as of today, Verizon has not responded to the complain.
On 2/3/14, Verizon sent a bill of $169.25. There was no single correction of the fraudulent charges of the previous months, and the monthly charge for “equipment” increased to $28.65.
More bizarre, on 3/18/14, Verizon wireless sent Li a bill of $656.69, added another $487.44 for “account charges and credits’, Very likely, the situation is, at certain level of the Verizon management, a group of people are determined to allow and encourage the fraudulent charges to continue to rob some even all its customers. As of this day, more than 105 customers filed complaints with CCA against Verizon, but Verizon does not care. Any government agency has teeth with the business criminal activities? Or, some legal actions must be taken to stop them to rob customers?
On 10/28/2013, Verizon put on order of a device unknown to Li and charged over $100 to the account of Qiangfa Li. Its fraud prevention team found it and notified Li. However, in the subsequent months, Verizon charged Li $10.28 each month for “equipment”, in addition to the regular monthly charge. Li spent quite much time each month to contact Verizon, required correction of fraud. Its representatives acknowledged the fraud each time and put notices in computer system, promises not to have fraud again. But, the fraud continued and could not be stopped.
With no action to correct its fraud from Verizon, on 1/15/14, Li switched to Tmobile. On 2/3/14, Verizon sent a bill $169.25 with no Correction.View Comments View More Verizon Wireless Complaints
Verizon Wireless Reviews and Complaints
Sales Rep vs Customer Service
Complaint Filed By: Wendy On: April 2, 2014 Rating: 2 out of 5
I called the sales department to order a new phone and service and they told me I had to do...
Is there an actual ‘Customer Service’ at this company?
Complaint Filed By: sue On: March 27, 2014 Rating: 1 out of 5
I had purchased a pre-pay Samsung Gusto2, with the help of the online sales rep, on 2/17/2014, and added $50...
Lied in order for us to sign a two year contract.
Complaint Filed By: Charles On: March 25, 2014 Rating: 1 out of 5
A Verizon Wireless Employee Lied to the wife and I in order for us to sign a two year contract....
Complaint Filed By: Dan On: March 25, 2014 Rating: 1 out of 5
I had been a loyal Verizon Wireless customer since 2008. I was on a share plan with my wife and...
Misrepresented the plan
Complaint Filed By: D Pierdomenico On: December 16, 2013 Rating: 1 out of 5
I have been a well-paying customer of Verizon Wireless since 2008. Let me start by explaining that in January of...
Complaint Filed By: Paul W On: December 12, 2013 Rating: 2 out of 5
Verizon sold us a data plan for our IPAD with LTE stating that we would only be charged for the...
Exorbitant Cell Phone Charges
Complaint Filed By: Rose Shumack On: November 15, 2013 Rating: 4 out of 5
exorbitant charges on cell phone use for month of September. When I opened up my bill I was dumbfounded…Total $515.81....
Verizon Wireless… What A Ripoff
Complaint Filed By: Rick On: July 15, 2013 Rating: 1 out of 5
I paid my Verizon wireless bill on 6/27 , on 7/1 Verizon took the same amount out of my other...
Verizon Wireless Is A Total Scam
Complaint Filed By: Gale Lykins On: June 21, 2013 Rating: 1 out of 5
I recently dropped my phone in water so I went to a Verizon dealer at mad river location in centerville...
Verison Wireless Is Trying So Hard In Every Way Possible To Chase Good Customers Away
Complaint Filed By: Mark B. On: March 14, 2013 Rating: 1 out of 5
I looked up the Verizon wireless free phone upgrade deals on line to see what free deals were offered. There...
Verizon Wireless Early Termination Fees
Complaint Filed By: Jackie On: February 20, 2013 Rating: 5 out of 5
I signed onto a contract on 10/26/12 with Verizon Wireless at Walmart; I was mislead to think it would cost...
Verizon Wireless Service Charges for Service not received
Complaint Filed By: Brshaw On: February 19, 2013 Rating: 1 out of 5
I have had Verizon Wireless for several years but changed to a different company on February 1. My Verizon bill...
Getting ripped off by Verizon
Complaint Filed By: Victor Lansaw On: January 31, 2013 Rating: 1 out of 5
I am a disabled veteran from Viet Nam and was issued a i phone 4S to help my memory problem....
Verizon Wireless PRE Collection Harassment
Complaint Filed By: Victor M Caulfield On: December 12, 2012
We keep getting calls from Verizon Wireless collection: Different people call and keep telling us we owe $49 dollars an...
Verizon Cell Service For 84 year old woman
Complaint Filed By: Polly Schulz On: December 12, 2012
My mother, age 84, purchased a cell phone at a verizon wireless store. She has spend over 2 weeks trying...
Being Raped By Verizon
Complaint Filed By: Marsia On: December 3, 2012
I recently started going thru Verizon Wireless for a phone company to try to build some credit. I signed up...
Rude rude salesman at Verizon Wireless
Complaint Filed By: Jim Pylman On: November 15, 2012
On November 14 2012 I needed help with my phone. I went to the Verizon Wireless store located in the...
Verizon wireless steals from its customers
Complaint Filed By: Steve Horovitz On: October 23, 2012
And then will not pay even with a court judgement. Verizon wireless is above the law. Ii have verizon wireless...
Verizon wireless bait and switch
Complaint Filed By: DIANE On: October 23, 2012
On july 11 2012, i bought a brand new droid charge, (still in the box) which came with a ’2...
“Verizon Wireless”…doesn’t hear-me-now!
Complaint Filed By: Hal C On: October 16, 2012
Apparently, Verizon Wireless Corporation has choosen NOT to heed too my concern/complaints with regard to marketing their WIRELESS products in...
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