T Mobile Reviews

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Last Updated On: January 2, 2017

T Mobile Contact Information

Business Name: T-Mobile USA, Inc.
Corporate Address:
P.O. Box 37380
Albuquerque, New Mexico 87176 USA

T Mobile Customer Service

T Mobile Phone Number: 877-296-1018
Company Contact: John J Legere - CEO
Corp Website: t-mobile.com

T Mobile Ratings

Average Rating: 1.39 out of 5
Based On: 68 Reviews
Number Of Comments: 17

T Mobile Reports

Reported Losses: $24,753.49
Average Reported Losses: $364.02

Most Recent T Mobile Complaints

Is T Mobile a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Category: Cell Phone Service Providers Directory ListingT-Mobile USA, Inc. Listing

Can't make any calls

Hi my name is Deanna Gibbs and I had a T Mobile account before I switched to Family Mobile because I couldn’t afford their service any more so I had my Family Mobile for two months now and all of a sudden my account gets locked from T Mobile because I didn’t finish paying the phone off so now I’m without a phone.

With Family Mobile I can not make any calls texts or anything and I just paid my family mobile bill so I am try a get a refund because y’all should have some authority if some one is with y’all company it shouldn’t be possible for another company to stop my service.

I am beyond frustrated I need to make important calls I just moved to the city of Dekalb don’t have a job have children under 18 yrs old and I got business to take are of but can’t make calls.

Family Mobile – 851 Russell Road apt.56 Dekalb, IL 60115 | 312-483-0570

50 Most Recent Reviews About T Mobile

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  • Robyn

    I had a fraudulent purchase on my account for several months. They caught it at the time of transaction. I am still being billed for it. I have had numerous telephone calls to the customer service dept., over and hour each time. Every time someone new gets on the phone I get a different story. No one can tell me why I continue to get billed monthly. I was credited back for 2 months only to get hit with the charges for the following 2 months. When you got to break down the charges, the people do not seem to be able to add correctly. Being I have automatic pay, they do not want to compensate me with anything for the 4 months they have my money. WORST customer service I have ever received. I learned after my first 2 times to get reps. id #’s, only to have them rattle them off with attitude and incoherently that I was not able to write them down. I will go to the local store to straighten out my bill and if I cannot get any compensation I will be switching carriers. I have been a T-Mobile customer for over 10 years and this is how they treat long time customers.


    unfortunately, I have a bad experience with t-mobile I’m a customer probably these3 years I bought many phones and accessories from you. You don’t respect ME AS A CUSTOMER and you sent me twice these bad phones.
    I had bought my bill I want to receive new phone early because some worker told me you can’t receive any order if you still don’t buy the bill
    They told me you don’t need to buy if there’s an order you will receive it does not matter if you buy or not.
    just listen to many things different but that’s not my own problem
    I called 611 a week ago and they told we don’t have iphone6plus now it will coming after two weeks and I called them yesterday they told me same thing two weeks to have this advice from apple but until when I have to wait….. when two weeks will finish???..
    they told me we don’t have I phone 6 plus and if you want to upgrade to another phone you have a new bill to buy it is like if I bought a new phone there’s new bill, not same bill for I phone 6 I have to buy. WHY ..this is not my fault I didn’t damage the phone it comes with this bad issue on the touch screen like the old one I received on 10FEB16 it was same issue 8 months I didn’t use it because the touch screen is not working.
    I think I recevieded same day I was traveling too to my country I set there 8 months and when I came back I did a request to change it and I received bad phone too
    please, I need to know WHEN YOU WILL SEND MY GOOD PHONE???????????

  • Kevin

    I have been experiencing Not being able to to receive phone calls from certain toll free numbers and constant call dropping. This is gone on for a LONG time. I have spoke with several Tmobile representatives and these issues have still been unresolved. I was offtered a one time $60. THIS IS NOT ACCEPTABLE.

  • M. Macke

    My husband and I had two mobile phones with T-mobile for many years. Several years ago my husband lost his sight and a good bit of his hearing so we asked if we could just drop the one phone. We were told that it wouldn’t make any difference and it would still be in his name. I wimped out and just continued paying for the 2 phones until November of this year when I lost my phone. I call to get it deactivated and was told I could not because the account was in my husbands name. At this time I was actually considering just getting a new phone from T-mobile so, asked how I could get this in my name. I had to get my husband on the phone to cancel his account and set up a new account in my name. I said fine and we did that. I then started the pricing process and realized I could get a new phone and MUCH cheaper service with someone else so I called and cancelled the account in total. T-Mobile then billed me for full service for the entire month on BOTH accounts. I vented with the poor underpaid young people in customer service who, of course, can do nothing but read from there script. I quit using my phone in November so I have no problem paying for all of November services. I have now paid $59.20 for services from Dec 8 to Jan 7 on one account and $54.23 for services from Dec 10 to Jan 9 on the other account. I HOPE I am through with them.

  • Claire Gidman

    I have received two replacement phones from T Mobile in the last 3 months and both came to me defective. I am totally dissatisfied with T Mobile and with their insurance plan. They are both ripoffs. I do not understand why a customer is not sent a NEW phone when they have purchased an insurance policy and paid the deductible. Rather T Mobile sends them a reconditioned phone that still is not working correctly. And when you call T Mobile Customer Care to complain they do nothing to help you. A total rip off company!

  • Disappointed customer

    today I walked right at ten o’clock this morning and it was really hot outside too. The employee had a clip board he was holding. He didn’t greet me just simply passed me over to another TMobile employee. The female employee who did not have a name tag on her shirt. She wasn’t friendly or social at all.

  • bronxboi

    As long as the phone is paid off, they are legally bound to unlock it.


  • diamond

    The worst service I have ever seen and am lucky to even make a call as there is no connection half the time.

  • Rachel Garces

    T-MOBILE sold my mother, a senior citizen a used LG Leon H345 cell phone at a brand new price. Did not even bother to factory reset the phone so I found the previous owner’s pictures, videos, and personal information on it. We don’t mind buying a used phone just don’t cheat us into paying full price so we can manage our expectations. Please reduce the handset’s price.

  • leo

    T-Mobile Toll Free Numbers
    T-Mobile Toll Free Numbers

  • dw

    T-Mobile crammed us with a bunch of services we did not ask fr when we signed up. They also told us the the insurance we purchased for one line would cover loss and breakage. When the screen broke, they said it only covers manufacturer defects, etc.

    It may be that actual contract says it will not cover breakage, but the sales associates and the manager said it would, so we purchased it because an insurance document was not available. SO, besides cramming extra internet services, they crammed this so called insurance on all our lines when we only wanted it on one line, for my daughter. Then when she needed it, they said it wouldn’t fix the problem.

    I want them to honor their word. This has been extremely frustrating from the beginning when we found they crammed services on our lines, when we only wanted one of the 4 lines to have extra data. They crammed “insurance” on all the lines when we only wanted one line covered. Then, they couldn’t get our phones and lines associated with each other properly. We tried to tell them, but when we log into our web access, they are still wrong after nearly a year. The incompetence is astounding – or just downright lies. I want the x*x.x*x.xxxx line repair paid for. we will get it fixed at the Apple store because T-Mobile requires we send it back and my daughter needs to travel. The cost quoted by T-Moble is more than the Apple Store, too.

  • FrustratedExCustomer

    Had many billing issues with tmobile. Long time customer. But I kept getting billed for calls and text messages from numbers I never new they exist. Talked to customer service (after long periods of wait) just to find out that no matter what I just have to pay for whatever they put on my bill. Big rip off for me, great business model for them. Decided to cut the service.

  • Troylene White

    I was with T-Mobile and had bad reception so I asked to cancel the service. I had just bought a IPhone with them and I have been trying to get them to unlock the phone for several months. Each time I called they said it would be 24 hrs and they would send
    me the code.
    Then all of sudden they tell me I have to be on service to get my phone unlocked, which they never said while I was asking them
    to free up my phone so I could use it. I am no longer with T-Mobile and am still trying to get them to unlock my IPhone.

    I am not sure what I have to do to be able to use my own phone with another carrier. T-Mobile isn’t even trying to work with me.

  • Christie

    I too have been with T-mobile for awhile due to a buy out of another company, I recently leaned they no longer do the 2 year contracts, phones are at regular price. I’ve found the service & customer service to be verrrry lousy, reception for me most places is horrible, I lost a lot of money $$$$ dealing with them due to overcharging everything about them is deceptive and I can’t wait my contact will soon be over and I’m done with them.

  • I have been with T-Mobile for about 6 years now. I have not really had problems with them until this past year. I renewed my contract & got my husband put on my plan. We signed up for the $35 Family Plan, & I was told with the plan & the costs of our phones, my bill wouldn’t be any higher than $80 a month. I have NEVER paid this in the 8 months we have had this plan. I have to call every other month to remind them that my plan is not $59 a line. I was told our phones would cost $20 a month, but they’re charging me $45. I am so tired of $135 a month phone bills for service that is horrible. I can’t get decent reception in my area….I don’t get 4G or quality calls unless I’m 15-20 miles away from home. Everytime I want to cancel my account, I get told that I have to pay both an early termination fee & the complete amount of my phones. I will never renew with T-mobile again!!!


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