T Mobile Reviews and Complaints by Consumers and Customers

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Last Updated On: June 25, 2015

T Mobile Corporate Contact

Business Name: T-Mobile USA, Inc.
Corporate Address:
P.O. Box 37380
Albuquerque, New Mexico 87176 USA

Customer Service Contacts

Corp Phone Number: 877-296-1018
Company Contact: John J Legere - CEO
Corp Website: t-mobile.com

T Mobile Customer Ratings and Reports

Customer Ratings

Average Rating: 1.41 out of 5
Based On: 61 Reviews
Number Of Comments: 7

Consumer Loss Reports

Reported Losses: $13,926.97
Average Reported Losses: $228.31

Latest T Mobile Complaint

Is T Mobile a Rip Off, Fraud or Have They Scammed You? WARN OTHER CONSUMERS By Sharing

Category: Cell Phone Service Providers Directory ListingT-Mobile USA, Inc. Listing

Switch to them, they need more free phones

My family switched to T-Mobile, they took $936.86 worth of Galaxy, Samsung, and HTC phones we had purchased at AT&T. They told us we would be reimbursed for these phones and any early termination fees.

We had terrible service and could not call Keystone Heights or make calls unless we were on Wi-Fi. We called their customer service, because AT&T was going to turn the ($936.86) bill over to credit for collection. They told us to pay it, as our reimbursement was approved and would be mailed out. They didn’t bother to tell us it would be 10 weeks, and only a $62.00 reimbursement. My grandson owed nothing on his phone as it was totally paid for, and they paid his $62.00 early termination fee.

We told them how bad our service was, and that my husband has cancer and our grandson that lives with us has epilepsy, and we have to be able to use our phones for contact purposes.

We switched back to AT&T, took our T-Mobile phones back to the T-Mobile store, and T-Mobile says we are not going to get our phones back or the reimbursement fees. because we are no longer with them. Their reimbursement fee division is also a joke.

How can they keep our phones and the money? We had to spend almost $1000.00 on new phones with AT&T.

T-Mobile – PO Box 660252 Dallas TX 75266 | 800-937-8997

25 Most Recent T Mobile Complaints


Consumer Comments For T Mobile

  • The worst service I have ever seen and am lucky to even make a call as there is no connection half the time.

  • T-Mobile crammed us with a bunch of services we did not ask fr when we signed up. They also told us the the insurance we purchased for one line would cover loss and breakage. When the screen broke, they said it only covers manufacturer defects, etc.

    It may be that actual contract says it will not cover breakage, but the sales associates and the manager said it would, so we purchased it because an insurance document was not available. SO, besides cramming extra internet services, they crammed this so called insurance on all our lines when we only wanted it on one line, for my daughter. Then when she needed it, they said it wouldn’t fix the problem.

    I want them to honor their word. This has been extremely frustrating from the beginning when we found they crammed services on our lines, when we only wanted one of the 4 lines to have extra data. They crammed “insurance” on all the lines when we only wanted one line covered. Then, they couldn’t get our phones and lines associated with each other properly. We tried to tell them, but when we log into our web access, they are still wrong after nearly a year. The incompetence is astounding – or just downright lies. I want the x*x.x*x.xxxx line repair paid for. we will get it fixed at the Apple store because T-Mobile requires we send it back and my daughter needs to travel. The cost quoted by T-Moble is more than the Apple Store, too.

  • Had many billing issues with tmobile. Long time customer. But I kept getting billed for calls and text messages from numbers I never new they exist. Talked to customer service (after long periods of wait) just to find out that no matter what I just have to pay for whatever they put on my bill. Big rip off for me, great business model for them. Decided to cut the service.

  • I was with T-Mobile and had bad reception so I asked to cancel the service. I had just bought a IPhone with them and I have been trying to get them to unlock the phone for several months. Each time I called they said it would be 24 hrs and they would send
    me the code.
    Then all of sudden they tell me I have to be on service to get my phone unlocked, which they never said while I was asking them
    to free up my phone so I could use it. I am no longer with T-Mobile and am still trying to get them to unlock my IPhone.

    I am not sure what I have to do to be able to use my own phone with another carrier. T-Mobile isn’t even trying to work with me.

    • Have you tried Cricket? They unlock phones.

  • I too have been with T-mobile for awhile due to a buy out of another company, I recently leaned they no longer do the 2 year contracts, phones are at regular price. I’ve found the service & customer service to be verrrry lousy, reception for me most places is horrible, I lost a lot of money $$$$ dealing with them due to overcharging everything about them is deceptive and I can’t wait my contact will soon be over and I’m done with them.

  • https://www.facebook.com/jennifer.h.lamont

    I have been with T-Mobile for about 6 years now. I have not really had problems with them until this past year. I renewed my contract & got my husband put on my plan. We signed up for the $35 Family Plan, & I was told with the plan & the costs of our phones, my bill wouldn’t be any higher than $80 a month. I have NEVER paid this in the 8 months we have had this plan. I have to call every other month to remind them that my plan is not $59 a line. I was told our phones would cost $20 a month, but they’re charging me $45. I am so tired of $135 a month phone bills for service that is horrible. I can’t get decent reception in my area….I don’t get 4G or quality calls unless I’m 15-20 miles away from home. Everytime I want to cancel my account, I get told that I have to pay both an early termination fee & the complete amount of my phones. I will never renew with T-mobile again!!!

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