Straight Talk Wireless Reviews and Complaints by Consumers and Customers SnapShot

Last Updated On: March 3, 2015

Straight Talk Wireless Corporate Contact

Business Name: TracFone Wireless Inc
Corporate Address:
9700 NW 112th Ave
Miami, Florida 33178 USA

Customer Service Contacts

Corp Phone Number: 877-430-2355
Company Contact: Frederick J Pollak - President CEO
Corp Website:

Straight Talk Wireless Customer Ratings and Reports

Customer Ratings

Average Rating: 1.53 out of 5
Based On: 20 Reviews
Number Of Comments: 7

Consumer Loss Reports

Reported Losses: $3,364.50
Average Reported Losses: $168.23

Latest Straight Talk Wireless Complaint

Is Straight Talk Wireless a Rip Off, Fraud or Have They Scammed You? WARN OTHER CONSUMERS By Sharing

Category: Cell Phone Service Providers Directory ListingTracFone Wireless Inc Listing

Nothing more than small talk

I was in Walmart approximately one month ago when I saw the “BYOP” kit from Straight Talk. I was in the market for a month to month contract as my Verizon two-year plan had expired and essentially I am through with phone contracts. This plan looked really impressive and plus I got to keep my phone! I checked the compatibility of my phone and sure enough! It’s compatible. I bought the package and went to the website (which is a convoluted disaster chock full of loops and deceit) and everything changed. Well, now I have to register my phone before activating it on the CDMA registration page.

Now I searched this website for what seemed to be hours upon hours looking for this page. I won’t say it does not exist, but I’ll better damned if I could find it. By this time I was furious so I went to bed. I got up the next day and joined the online chat group. I did this FOR THE NEXT 17 DAYS only to have customer service mysteriously leave the chatroom after proclaiming they were “just finishing up”.

I lost over 20 hours of my life with this ponzie scheme. But on a brighter note, the people in customer service felt my pain from dealing with these grifters and actually refunded every penny of my money, to wit I purchased a slightly lesser plan with Verizon and was activated in 5 minutes.

In conclusion, I tried every which way to get through to these idiots, and came to the conclusion that nothing phases them and they really just don’t give a d**n. How you can run a business like this in this day and age is simply unfathomable!

25 Most Recent Straight Talk Wireless Complaints

More About Straight Talk Wireless

TracFone Wireless Inc

Consumer Comments For Straight Talk Wireless

  • My experience with Straight Talk customer service was a two month nightmare! Had no working cell phone because of errors their techs made, spent 50-60 hours of my time trying to straighten this out, was lied to over and over again, had to repeat the entire situation every time I called, was promised resolution without any time and time again, and then to top it off, lost my cell number I’ve had for 20 years because of something (again their mistake) they did or didn’t do. Could never get a "straight" (ha ha) answer about anything. This was the worse customer service I’ve ever had in my life! I guess the old adage, "you get what you pay for" is more than true in this case. I wish I never transferred from AT & T just to try and save a dime. It’s cost me way more in headaches and stress!

    • I am going thru the same problem with now. Every time I ask them “why is it that the now replacement card is not working again” they take me for a fool and do not provide any answer, they just say something in hope that whatever they say works for me. I am composing my letter to the CEO these days, I would like to get an answer from him, as well as 2 other top people in the company. So, tell me please Cindy, how did your saga ended? Because I was so waiting for the iPhone 6 to come out and I was looking forward to using the Straight Talk service on this new phone. Been without a working phone for 2 weeks now!

  • Just got a Galaxy III, advertised "everywhere" as workable in my area!! After learning it would not, my number was changed to bounce off a tower elsewhere. My old phone worked, once service was transferred to the new one, "no network available" thus NO service!!! Fortunately, they were able to restore my old phone and return my near 20 year cell number!!! Even the tech helper confirmed it is being sold as workable in my area….

  • I play game and use Facebook on my phone and now I don’t have data because they say I use to much this is false advertisement

  • If you don’t mean it don’t claim it. I would never again purchase anything from this company. I will be dealing with a reputable company in the future. Stay away from straight talk.

  • quit looking at ****. I have straight talk and never have i run out of data and i use facebook on my phone quite a bit.

    • I also have had straight talk for over a year. My daughter had it before I did and still doesn’t have any problem with it. It doesn’t drop as many calls as ATT or Sprint. It all depends what phone you get as well. Talk to your Walmart electronics guru. They’ll point out which phones operate off the Att vs Verizon networks. You can even go to to find extra deals on phones. I can also access Googles voice to text and GPS system.


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