SafeLink Wireless Reviews SnapShot

Last Updated On: January 23, 2017

SafeLink Wireless Contact Information

Business Name: TracFone Wireless, Inc.
Corporate Address:
9700 N.W. 112th Ave
Miami, Florida 33178 USA

SafeLink Wireless Customer Service

SafeLink WirelessCompany Contact: F.J. Pollak - President
Corp Website:

SafeLink Wireless Ratings

Average Rating: 1.37 out of 5
Based On: 12 Reviews
Number Of Comments: 9

SafeLink Wireless Reports

Reported Losses: $454.00
Average Reported Losses: $37.83

Most Recent SafeLink Wireless Complaints

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Category: Cell Phone Service Providers Directory ListingTracFone Wireless, Inc. Listing

Trashy customer service

I been having my safe link service since 2012. Due to me and my daughter is disable. Now August 2016 an September 2016 I have not received my mins. Need I remind you I have very important phone calls regarding doctors. For me an my daughter.

I called last month about the issue safe link told me my mins will be on my phone. September 1 Which I have not received. I called safe link they gave me the run around transfer me to several different people. But still no mins.

I called Texas lite up, they told me my account is up the date, which I knew because I verified a few months ago.

I still have not received my mins. Safelink put the blame on Texas lite up saying they the one put mins on Safelink phones… Which I know is bullshit, I been having my phone since my daughter was 3 months old. She is now 4 years old.

I am highly pissed off; it was poor f*****g customer service, even the supervisor. They get a 0 from me because the issue has not still be resolved.

Safelink – Po Box 160640 Hialeah Fl 33016 | 800-723-3546

Most Recent Reviews About SafeLink Wireless

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  • renee

    wish there was a direct number to there offices in oregon, does anyone have a direct number to there? an email address to the head of the company even? worst customer service i’ve had….and i’ve worked 20years in customer service.

  • renee

    my dauter is autistic and is a worker at the arc. she has has a safelink phone sine 2013. they always send the reapplication update papers. i fill them out and send in. i did this in august 2016. december 5 they show her as cancelled. i can’t even get a hold of any one who speaks english without having such an accent i can’t understand. been on the phone for 2 hours this morning with people from tel aviv, belize, india, and don’t know the last one but i just under stood enough to call applications or somewhere. the number shae gave was to a fun party line. why do i have to push 1 for english, then get some one who doesn’t really speak english…plus it’s harder when you’ve lost some hearing, they don’t like to repeats things. totally dissatisfied with this service now.

  • Kelly Mikolas

    Their “Customer service” is appalling. They are clearly reading off a script and do NOT know anything about servicing phones. I was on the phone with them for 3 hours one day trying to get a phone number changed over. It still didn’t work and they told me it could take up to 72 hours… bull… I have changed numbers over several times before and it takes 30 minutes. Then when I called back they realized they never added my minutes. I have been anticipating very important calls and their stupidity has been interfering. THEN they deactivated my phone because they said my service was up for the month… I had been able to use my phone for a day and a half. I had just had it connected. How could it be up? They take FOREVER to get ANYTHING done. My hold time has wasted so much of my time and my patience with this company is nonexistent. be warned. I never had problems with Assurance Wireless and will be looking to switch back if possible.

  • Deanna

    For anyone who doesn’t know. Safelink is owned by America Movil which also owns Tracfone, NET 10 Wireless, Straight Talk, Simple Mobile, TelCel Ameroca, and PagePlus Cellular. Here’s the kicker though, America Movil is a Mexican owned company. Yep. your government phone is from a Mexican company. Well at least it’s not China. Although the actual phone is probably made in China.

  • Carla MawMaw Lefeaux

    I received my phone about a month ago and it said emergency calls only. So I called the 800# and stayed on the phone 2-3 HOURS attempting to get it to work. After all that they said I had to have new SIM card. They gave me a ticket # and said I would have it in 7-10 days. So here it is a month later and I called to see where my new SIM was and the lady (that barely spoke English) said that the ticket did not indicate I was getting a new one. So she had me do most of the crap that I did the first time I called in. After almost an hour she says I have to have a new SIM card. NO JOKE….I ALREADY KNEW THAT FROM THE 3 HOUR PHONE CALL…..

    I know this is a “free” phone for my grandson but come on…….very frustrated right now….

  • Beverly Propst

    proof can be sent with email attachment. take a photo with your laptop camera and send it to also if you have been approved but no minutes you can go to support then technical and click on live chat. give the serial # and the minutes will be added and unregistered SIM working.

  • unreal

    sounds kind of like me I have sent my info twice once by fax once by mail they got the fax and said they couldn’t read it now by mail they say they never received it this was sent October 21st to milwake or. come on now.They also told me I don’t call anyone that you have to call at least one person a month I call at least three.Now for the third time I’m going to send a fax with my info once again and see what happens next.REDICULOUS

  • v wright

    EVERY MONTH for the last year or more I have had to call & get my minutes sent to my phone. I verified my service was active with Texas & I am good. I even have the enrollment number.

    January I started to write the "ticket" number down, needless to say, in Feb 2014 I had to call & receive my minutes.
    It is now march 17, 2014, I have NOT received my minutes…AGAIN… so I called & was told I "already received my minutes", no I have not!!

    So when I asked the "Rep Diane"she just sat there & didnt say anything. So I am AGAIN on "hold" to TRY to get someone to fix the problem as I have for the last over a year!

    There has to be someone else we can call to complain abt these idiots that do NOT know what they are doing!

    • Beverly Propst

      go to support then technical. next click on live chat, give the serial # and they will add them


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