SafeLink Wireless Reviews and Complaints by Consumers and Customers
Last Updated On: June 16, 2014
SafeLink Wireless Customer Ratings and Reports
Customer RatingsAverage Rating: 1.00 out of 5
Based On: 2 Reviews
Number Of Comments: 1
Consumer Loss ReportsReported Losses: $54.00
Average Reported Losses: $27.00
Latest SafeLink Wireless Complaint
Makes The Wrong Links And Won't Admit Itss Calls Me Liar And Refuses To Help
I have been trying since february 2014 to get my cell phone plan changed. Safelink offers 250 free minutes each month with no roll-overs. Then there is a 125 free minutes with with roll-over minutes each month plan. I have contacted the bbb at least three times concerning this same problem. I am wanting the 125 free minutes plan. I am disabled, in bed and depend on my phone. I get worried when my minutes get low so i purchase extra minutes. Tracfone offers if you buy 60 minutes you get 140 free. So i get a total of 200 with each purchase. I might buy 60 minutes two or three times a month.
Well, at the beginning of each month i find out that they did not update my plan and i still had the 250 minutes. And they took all of my minutes that i had on the phone. One month i had 750 minutes that i had purchased. They took all 750 yet they gave me just 250 in the plan. I would try to contact the company and get the run a round! One dept would say that it shows that you have the 125 plan but they could not give me back my minutes because the could not prove them. Then if i spoke to someone on the same day they would tell me that my plan was the 250 free plan.
This has been happening since February – i have a document from the bbb stating that my complaint was resolved on 4/14/14. And it is signed by tracfone. It has the 125 free minute plan confirmed and guaranteed that way with roll over minutes. The very next month, the problem again. Every month, they take my minutes saying my plan is the 250 plan. Yet i keep applying and verifying that i have the 125 free plan.
Yesterday, June 12, 2014 i purchased 60 minutes giving me 200 minutes and i added it to my card. Something told me to verify my plan – i got the morbid answer: Your plan is the 250 free minutes. So now when July 1st comes, they will take my 339 minutes that i have on my phone now. At that time i wanted to scream! I wanted to throw the phone at my window or wall and i wanted to curse and call the person every name but a person. In stead, i just cried and hung up.
What can a person do? How long do you continue to fight until you fight no more?
10 Most Recent SafeLink Wireless Complaints
Review #1: Safelink Wireless Calls Me Liar And Refuses To Help
Complaint Filed By: elizabeth fleming
On: July 2, 2013
Rating: 1 out of 5
Safelink Wireless Calls Me Liar And Refuses To Help Me With My Problem On the day of june 29, 2013...
Review #2: SafeLink Benefits scamming elderly and the USA Government
Complaint Filed By: Emil
On: November 14, 2012
Reported Losses of $54.00
SafeLink, P.O. Box 220009, Milwaukie, OR, 97269-0009, 18007233546 send an application to provide a wireless phone and a package in...
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