NET10 Wireless Reviews and Complaints by Consumers and Customers

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Last Updated On: December 24, 2014

NET10 Wireless Corporate Contact

Business Name: TracFone Wireless Inc
Corporate Address:
9700 NW 112th Ave
Medley, Florida 33178 USA

Customer Service Contacts

Corp Email: BBBComplaints@tracfone.com
Company Contact: FJ Pollak - President and CEO
Corp Website: net10wireless.com

NET10 Wireless Customer Ratings and Reports

Customer Ratings

Average Rating: 1.00 out of 5
Based On: 7 Reviews
Number Of Comments: 5

Consumer Loss Reports

Reported Losses: $1,225.63
Average Reported Losses: $175.09

Latest NET10 Wireless Complaint

Is NET10 Wireless a Rip Off, Fraud or Have They Scammed You? WARN OTHER CONSUMERS By Sharing

Category: Cell Phone Service Providers Directory ListingTracFone Wireless Inc Listing

Awful technical support

Today I attempted to reactivate a phone I had used in the past. I followed the online instructions but it kept asking for a service code. I called into technical support to inquire about this code and what I thought would be a 10 minute phone called turned into a nightmare. The first representative had no idea what I was talking about and kept telling me there was an outage. The person sitting to my right was using a Net10 phone so I knew this wasn’t true. She then told me they ran out of service codes but she would try to bypass it. This led to me being told to take the battery in and out of the phone multiple times and enabling the mobile data which I didn’t pay for so wouldn’t work.

After multiple failed attempts she informed me that the phone was defective and I would need to purchase a new one. I asked for them to just refund me the money I had just authorized them to take for an air card and was told right away they do not issue refunds.

At this point I requested a supervisor and she spent 5 minutes explaining to me she was a “manager” after refusing that she had me on hold for 25 minutes to wait for a manager. He finally came on the line and told me she informed him I was having an issue making calls… I corrected him and he said “Oh we have a special department who can fix that” and transferred me. Why she couldn’t send me to this special department I have no idea…

I get on the line with this “special department” and he begins to start having me do the same exact things… I complied for about 5 minutes then had to cut him off and reexplain I just need this magical 6 digit service code… He then tells me to put in 4 0s. Doesn’t work as it needs 6 digits. He continued to ramble off random 4 and 5 digit codes so as I let him speak I tried putting in 1 six times BAAM the phone reboots and worked.

Not a single person could figure that out but me. So had I not waited on the line and played with it myself I would have either been out $40 or out whatever the cost of a new phone is. I wonder how many people they have managed to rip off with that scam.

This is ridiculous customer service and has confirmed my decision to not stay with the company. I will also be sure to tell everyone to stay far far away.

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Consumer Comments For NET10 Wireless

  • I called net 10 and ask if they could change my I wireless phone to net 10.they took the id number and said they could but since it doesnt use a sim card I would have to purchase an access code for $16.04.Once she ran my visa through she stated the phone would be activated within about 2 hours.After 6 hours the phone was still not working so I went onto their web site and entered my phone id and was told that my phone was not compatible and could not be used with net 10. Service. I called net 10 and they confirmed my phone was not compatible. I then ask them to refund my $16.04 because I was told by their employee the phone was compatible and all I needed to do was give them the money for the access code. I spoke with a rep a supervisor and the manager and was told it was a non refundable purchase. What the hell!!.So I was scammed into making a purchase for nothing…DO NOT MAKE ANY PURCHASES FROM NET 10 THEY WILL RIP YOU OFF.

  • well take your time as I’m tire of waiting starting tomorrow morning with my rampage

  • furthermore if they don’t give me an answer I will go on facebook.com/twitter/my space and any
    other site seeking help for non complying personnel,it’s not called for a major company that let’s personnel do this

  • I started over 3wks ago to buy a sim card and got it,then was told after the phone was activated,I would a download for internet service and international calling,then they said I would get a download for video,called back threedays later no download for international calling but the other things would downloaded,it’s 2 weeeks later and nothing has happened to fix my internet problem and we still don’t auto pay setup for international calling and no download for video,I purchased my own phone which is a brand new sansumg galaxy S2 with 4g capablities,so my time almost up and I have no help from net10 yet and they want me to signup for auto refill now I wonder if any action can help me

  • First. Three months ago, they reduced the internet speed on Net10 wireless 30 day unlimited data plan. suppose to be for use to much. So ””what is the unlimited data plan?”

    I call to customers services for this one. Fifteen minutes later when I’m pass the a answer machine, talk with a man explain all the problems can”t help me end transfer may call to other extension. ”The machine answer ” end hang may call. I’m repeat this three times and every time is the same thing.

    Second. They change the Net10 wireless unlimited data plan for only 1.5 Gb a month. event the cards I’m buy, said 30 days unlimited data plan

    Third. Last mount I’m used the 1.5 Gb. in 20 day and they cut the internet service. 10 days later they cut may phone calls. So I’m buy the new 50 dls. net10 unlimited phone/text/data card. but still no internet service. again call customer service, transfer my call and ooooh surprise they can’t re-stables the internet service.because I’m used all last mount. So what happen for the new net10 unlimited call/text/dara card I buy?

    So. Please some on can help me?

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