Metro PCS Reviews and Consumer Complaints

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Last Updated On: April 7, 2016

Metro PCS Corporate Contact

Business Name: MetroPCS Wireless, Inc.
Corporate Address:
2250 Lakeside
Richardson, Texas 75082 USA

Customer Service Contacts

Corp Phone Number: 214-570-5800
Corp Email: info@metropcs.com
Corp Website: metropcs.com

Metro PCS Customer Ratings and Reports

Customer Ratings

Average Rating: 1.33 out of 5
Based On: 25 Reviews
Number Of Comments: 8

Consumer Loss Reports

Reported Losses: $9,419.79
Average Reported Losses: $376.79

Latest Metro PCS Complaint

Is Metro PCS a Rip Off, Fraud or Have They Scammed You? WARN OTHER CONSUMERS By Sharing

Category: Cell Phone Service Providers Directory ListingMetroPCS Wireless, Inc. Listing

Unreasonable Rejection

I purchased a Samsung Galaxy Core Prime on 1/13/16 – $128.82 w/ $75 rebate offer (only reason I purchased the phone for my 15 year old son). Activated service through MetroPCS on 1/19/16. Submitted rebate request online on 1/20/16 w/ correct MEID number (I have printout). On 2/8/16 received e-mail rejection saying that the MEID was incorrect (it was not). Printed all paperwork, made a copy of the box showing MEID, and mailed/resubmitted.

My son was not doing what he was supposed to do, so I called MetroPCS and had them “put the account on hold” for around a week. The phone was always in good standing with MetroPCS with payment. Rebate center again rejected, this time because it was “suspended” (which it was not).

Have made multiple calls to Rebate center, had it reviewed twice, same story. Called Customer Service to see if they would credit account before I was forced to take it to the next (social media/letter writing) level, as it is going to cost them much more if this goes public.

What they are doing is ABSOLUTELY WRONG. I have done everything I needed to do, and played by the rules.

I have copies of paperwork for everything along with names of people I spoke with in Rebate escalation. Only thing I don’t have documented is the week(ish) time the phone was put on hold so he could not use it.

Most Recent Metro PCS Complaints


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Consumer Comments For Metro PCS

  • mamajama49

    having problems for a week goes dead, slows down,i cant get into my apps, grrr i finally told my husband going to the website to see if their are complains. OMG. im glad i did i am going to a metropcs store tomorrow to see what i already know,see what excuse they will give me im from EL PASO TX.

  • Andres Manuel Lopez Obrador

    ¿Quién contrató a
    la empresa de foto-multas?… ¡Yo lo hice!

  • Traci

    Is there any other carrier out there that is willing to take my accounts and have a discount for leaving Metro PCS- I need to change soon. Please advise. Thank you

  • Wilbert Dominguez

    BE CAUTIOUS WHEN YOU VISIT RIVERSIDE CA METRO PC store at 112 University Avenue the manager in charge is a thief execute caution word of advise, contact 951-236-5835

  • Wilbert Dominguez

    Be Extremely Careful the store locate 112 university avenue Riverside California 92507 the Manager is a scam artist who has atleast ripped off a total of 20 customers he is in waste deep illicit activity he is currently being or will be investigated by the FBI..

  • Debra Mazzella

    Metro PCS allowed an unknown individual to use my credit information and charge my bank account without my authorization on 2/21/14 at noon in the Bronx, NY. I cannot find out the store that permitted this sale but my bank account was used in the amount of $608.57. I do not have any dealings with Metro PCS and their customer service people cannot help me find out at which store this fraud took place. My bank has cancelled my card and will put in a fraud complaint for me.
    I am now out of money thanks for this irresponsible act by some low life and by the employee(s) of the store that allowed it.
    I will never do business with MetroPCS.

    • Wilbert Dominguez

      mot just you it is a matter of time when they will not exist if matters are not handled professionally you should see the ones in the store at Riverside California they cane fromTJ

  • russ

    liar liar pants on fire

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