Zoll Reviews and Complaints by Consumers and Customers

Zoll.com SnapShot

Last Updated On: July 29, 2015

Zoll Corporate Contact

Business Name: ZOLL medical Corporation
Corporate Address:
121 Gamma Dr
Pittsburgh, Pennsylvania 15264 USA

Customer Service Contacts

Corp Phone Number: 800-543-3267
Corp Email: info@zoll.com
Corp Website: Zoll.com

Zoll Customer Ratings and Reports

Customer Ratings

Average Rating: 1.00 out of 5
Based On: 5 Reviews
Number Of Comments: 4

Consumer Loss Reports

Reported Losses: $201,100.00
Average Reported Losses: $40,220.00

Latest Zoll Complaint

Is Zoll a Rip Off, Fraud or Have They Scammed You? WARN OTHER CONSUMERS By Sharing

Category: Medical Services Directory ListingZOLL medical Corporation Listing

Ridiculous charges

I already had heart failure but due to insurance changes I had to get a new cardiologist and the day I went in to have an echo done I barely got my clothes back on and walked out to the desk and I had staff telling me that they wanted to fit me for a vest and the doctor himself came out and told me that they could come to my house or come back in to get fitted, so I told them I would be in the next day.

When I went in the girl brought in the vest and said it was covered by my insurance and she slapped the vest on me and told me how to use it and then said I can only take it off for 30 minutes a day to take a shower. I was then sent out the door with this bulky ugly thing on me.

I live in Arizona and this was summer time so when you sweat the leads just slide around and flip up all the time setting off the alarm and I am a big chested woman and the vest just is not made for us. Your clothing is restricted so you can not wear a dress because the cord is at your waist. I put up with this thing for a month not getting any sleep due to the alarm going off all the time while you are trying to sleep. I was under the impression that this vest is sending information to someone so the doctor can tell what is going on but one day i was sitting on the floor sewing and the alarm went off that it was going to dispense a treatment (shock you) and I had to hurry and press the buttons before it shocked me.

I wasn’t moving at all and it went off so that night i called Zoll and the guy had me press some buttons and could not figure out what happened he just said it might have been interference or something. The vest did this again while I was hanging a picture so raising my arm must have set it off but this time it told me I had like 5 seconds to hit the buttons or I would be shocked. This is crazy because if my heart is beating ok and you shock it I think it would not be a good thing.

I then started getting a constant alarm saying ” check vest” and there was not anything I could do to make it work so I called and they sent out another vest that was too small. Right after I got the new vest I had a bug problem and moved out for awhile and did not take the vest with me. Coming back to check on my house I get a bill in the mail for 550.00 and they called it “analyzing fee” so I called them and told them to stop everything I did not know I would be billed for this and they could analyze this as I yanked the battery charger plug out of the wall, I am done with this stupid thing.

Well I got another bill for another month of analyzing my vest when it was not even plugged in so my bill is over 1,000.00 and I am on disability a very limited income. I also found out that there is no information for the doctor that it is just there to save my life, well I personally think it would do harm to me and the hassle of the whole thing is nerve wracking. Twice the thing almost shocked me and I was feeling fine and had no palpitations but it almost shocked me and that scares me.

When I called them to send it back the guy on the phone was rude to me. I am now stuck with a big bill and my insurance company paid over 3,000.00 a month for this device. It would be nice if this thing worked the way it is supposed to but I found it to be useless and too expensive for the normal patient .

Consumer Comments For Zoll

  • I just received a bill from Zoll for $2500 for their life vest. The vest was prescribed by my doctor in December 2014 before I was able to leave the hospital due to congestive heart failure which was caused by a virus. I wore the vest for two months because I was scared by the Zoll representative that I could die from sudden cardiac arrest. I did not receive a bill from Zoll for 4 months and by that time I had been billed for $2090. I was told that Medicare would pay for this vest but when talking to Zoll’s representative today was told that I had signed a contract that said I would pay for 20% of the costs which came to about $500 a month. Now when you are sick and want to get released from the hospital, which I had to stay in for an extra day because the Zoll representative could not make it on the day I was to be released, you will sign anything just to get out and get home. I feel that this company takes advantage of you when you are sick and they charge too much for their medical device which you send back to them when you are released by your doctor or after you receive their over inflated copay.

    • Thank you for this comment. What you have said describes our situation with my husband. My husband is currently being “held hostage” in a hospital because the cardiologists won’t sign off on his discharge unless he agrees to either the LifeVest or a defibrillator implant surgery. We are so disgusted with this hospital, I wouldn’t trust their surgeons to be able to handle a letter opener properly, much less surgery. The electrophysiologist is using the same scare tactics others have mentioned and I’m sure they are not expecting us to do our homework, including essentially saying that they won’t discharge him and if he leaves AMA (Against Medical Advice) that Medicare won’t pay for the 4 days he’s been in the hospital. She is already angry because we refuse to have surgery performed in that filthy rattrap of a hospital and she had scheduled the surgery and cancelled her clinic without clearing it with us first. We were also told that Medicare would pay for the LifeVest. I’m very frustrated and angry at being lied to, but at least we’ve had a little advance warning thanks to your comments and others! THANK YOU!!

  • The vest they show is nothing like vest received at DR office and metal hooks in front AND do not help when you are large breasted. I can relate to your issue A family member had this trouble too. We had NO IDEA of cost or we would have just done surgery 3 months earlier. No info no idea of problems and frankly the care givers just sat up watching patient sleep just so that dang alarm could be turned off before a shock due to sweat slipping leads. Cannot find a busty woman picture anywhere ..they show old man and a lady wearing it off shoulders…like it was that easy. We named ours PITA for PAIN IN THE a*s drags you down. BEFORE ANYONE CHOOSES THIS JUST ASK PAST PATIENTS. GET INFORMED FIRST.

    • The Zoll Corporation takes advantage of you and your medical insurance and sells the doctors on how they need to protect you so they (the doctors) are not sued for malpractice. They never tell you how much you are going to have to pay out of your pocket and if this device is really going to impact the quality of your life.

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