Quest Diagnostics Reviews and Complaints by Consumers and Customers SnapShot

Last Updated On: October 10, 2014

Quest Diagnostics Corporate Contact

Business Name: Quest Diagnostics Incorporated
Corporate Address:
3 Giralda Farms
Madison, New Jersey 07940 USA

Customer Service Contacts

Corp Phone Number: 800-222-0446
Company Contact: Steve Rusckowski - CEO
Corp Website:

Quest Diagnostics Customer Ratings and Reports

Customer Ratings

Average Rating: 1.50 out of 5
Based On: 4 Reviews
Number Of Comments: 1

Consumer Loss Reports

Reported Losses: $371.52
Average Reported Losses: $92.88

Latest Quest Diagnostics Complaint

Is Quest Diagnostics a Rip Off, Fraud or Have They Scammed You? WARN OTHER CONSUMERS By Sharing

Category: Medical Services Directory ListingQuest Diagnostics Incorporated Listing

Double charging or lining their pockets with my money

Quest Diagnostics has a common practice of double charging FEMALE patients for pap smears. Sadly when the pap smear comes back abnormal, automatically requiring another individual to read it, QUEST Diagnostics bills the insurance company for TWO pap smears. Now everybody knows that insurance only covers ONE PAP per year. Quest is WELL AWARE of this fact.

SO they use the unfortunate circumstance of the female patients’ abnormal pap to charge insurance twice THEN charge the patient when insurance DENIES the claim. If female patients are not keeping up with all the medical paperwork that comes through their mailbox they may miss the billing. After all, when a young woman gets the news about an abnormal pap smear THEN requires a biopsy to check for cancer the LAST THING on their mind is the bills coming in. I would have missed the billing myself had I not had a family member guiding me through the cancer screening processes.

FOUR months later and 8 phone calls I am STILL DEALING with the INEPT people at Quest. They continue to send bills knowing full well that they are being deceitful. I have called them many times and KEPT THE NAMES of each individual I spoke with. (Yet they only have a record of me calling once????) I have spoken with my insurance company as well as my physicians office.

Fortunately, or unfortunately, I am NOT THE ONLY PATIENT having these issues with Quest. I am relieved to know that MY PHYSICIAN IS NO LONGER USING QUEST due to these practices. Too many of her patients are having this issue when the once a year pap needs additional reading. Just because another individual has to read the pap does not mean that you charge it as a second pap smear. This company has poor practices that patients and physicians have recognized as less than reputable.

Consumer Comments For Quest Diagnostics

  • I was mandated by state of Pa to get a random drug screen. I had to wait 90 minutes to get called to pee. This is ridiculous. They just laid off 2 workers at this facility and left just one to handle all the work. DO NOT TRUST QUEST!!. They are overworked! As a former employee; they are the most mismanaged company I have ever worked for, I do not trust their results because I know how they operate. How does Quest expect to produce quality results? Because they don’t; all they want to do is make lots of $$$.


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