Hoveround Complaints, Reviews, Scam and Fraud Reports
Last Updated On: July 10, 2014
Hoveround Corporate Contact
Customer Service ContactsCorp Phone Number: 800-771-6565
Corp Email: firstname.lastname@example.org
Company Contact: Tom Kruse - Founder and President
Corp Website: hoveround.com
More About Hoveround
Hoveround Personal Mobility Vehicles specializes in manufacturing and distributing "mobility solutions" for those in need of personal transportation solutions. Hoveround Corporation primarily makes electric scooters and power wheelchairs. In addition to motorized mobility solutions, Hoveround offers corresponding ramps, lifts (Hoverlift) and related mobility accessories.
Hoveround Ratings and Reports
Consumer Loss ReportsReported Losses: $2,195.00
Average Reported Losses: $548.75
Customer RatingsAverage Rating: 1.25 out of 5
Based On: 4 Reviews
Number Of Comments: 1
Latest Hoveround Complaint
Parts Scam By Hoveround
My Mother bought my Father a Hoveround chair and the Hover lift for the car to transport it,She has had nothing but problems with both ,but the last time she had a Service Tech come to replace the batteries the Service Tech didn’t have the tools to even preform this menial task.
Now the Lift has quit working my mother called for service and was told they would come out and look at it but it would cost 100.00 hat is just to see what is wrong then they would have to come again to repair.
I took a look at it and it is a simple problem there are three small gears in a gear box that run the Ball screw and 2 of the the teeth of the gears are wiped out.
I called Hoveround to buy these parts and was told that they will not sell me parts to repair it I would have to have their Service Tech come out and repair it.
Why should people be held hostage to these thief’s either we fix it or you can throw it out.Don’t they care that most of their customers are on fixed incomes?
Older Reviews About Hoveround
Review #1: Fraud
Complaint Filed By: Jon Bryan
On: January 31, 2014
Rating: 1 out of 5
This complaint stems from a eleven month relationship with a company called “hoveround” who appear to be in the business...
Review #2: Insurance rip off
Complaint Filed By: Disapointed
On: March 21, 2013
Rating: 1 out of 5
Good Morning, well here we go again. as you are aware I have been working with the hoveround store in...
Review #3: Reseach Hoveround power chairs before you buy
Complaint Filed By: Gary Parlato
On: December 10, 2012
Rating: 2 out of 5
I am disabled in a power chair. With a power chair I am completely independent. Without a chair I would...
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Official Responses from HoveroundBy: Bret Hines On: February 22, 2013
The fact you ran over the ELR tells me you dont really give a crap, there is no suspension on the chair and you must be pushing the chair to perform outside it,s capacity “every nut and bolt came loose”. The batteries are deep cycle and require long slow and low amp charges, no short charges and rough terrain will tear up SLA batteries you will need GELmat batteries but the medicare fee schedule does not allow for them. Most standard powerchairs are built for indoor use The chargers are delicate and should be used with a surge protecter and never used to charge batteries with voltage below 16 v total. Again even if the charge indicator says full charge the charger needs to be plugged in for 4-6 hours. NO SHORT CHARGES. Again it sounds like you are abusive to your equipment. Treat and maintain it like expensive fine tuned equipmnt and not like an old pair of tennis shoes and you will have a much better experience. If you use the chair outside you will have to clean and maintain it. Medicare does NOT pay for cleaning or stickandstem removal, you will have to payfor that, we charge $85 to clean chairs and more if roaches, other insects or vermin are present