Hoveround Reviews and Complaints by Consumers and Customers
Last Updated On: December 24, 2015
Hoveround Corporate Contact
Customer Service ContactsCorp Phone Number: 800-771-6565
Corp Email: firstname.lastname@example.org
Company Contact: Tom Kruse - Founder and President
Corp Website: hoveround.com
Hoveround Customer Ratings and Reports
Customer RatingsAverage Rating: 1.20 out of 5
Based On: 5 Reviews
Number Of Comments: 1
Consumer Loss ReportsReported Losses: $4,402.00
Average Reported Losses: $880.40
Latest Hoveround Complaint
Stuck at home
Amputee with no way to get around, have called the service center and medicare as they took money for my father and then got payments from medicare, we now have a useless chair and now dad is not eligible for a chair from medicare, because hoveround lied.
At the present, dad is unable to meet doctors appointments, family outings and sitting on the porch. The wheelchair is now taking up space in our home doing nothing, we are still unable to get our money or a replacement chair.
This chair was a life saving for my dad, this is all that he had to continue mobility. Hoveround sucks and has no concern for the elderly and disabled
Official Responses from HoveroundBy: Bret Hines On: February 22, 2013
The fact you ran over the ELR tells me you dont really give a crap, there is no suspension on the chair and you must be pushing the chair to perform outside it,s capacity “every nut and bolt came loose”. The batteries are deep cycle and require long slow and low amp charges, no short charges and rough terrain will tear up SLA batteries you will need GELmat batteries but the medicare fee schedule does not allow for them. Most standard powerchairs are built for indoor use The chargers are delicate and should be used with a surge protecter and never used to charge batteries with voltage below 16 v total. Again even if the charge indicator says full charge the charger needs to be plugged in for 4-6 hours. NO SHORT CHARGES. Again it sounds like you are abusive to your equipment. Treat and maintain it like expensive fine tuned equipmnt and not like an old pair of tennis shoes and you will have a much better experience. If you use the chair outside you will have to clean and maintain it. Medicare does NOT pay for cleaning or stickandstem removal, you will have to payfor that, we charge $85 to clean chairs and more if roaches, other insects or vermin are present
Most Recent Hoveround Complaints
Review #1: Parts Scam By Hoveround
Complaint Filed By: Merlin Hartman
On: July 10, 2014
Rating: 1 out of 5
Reported Losses of $2,195.00
My Mother bought my Father a Hoveround chair and the Hover lift for the car to transport it,She has had...
Review #2: Fraud
Complaint Filed By: Jon Bryan
On: January 31, 2014
Rating: 1 out of 5
This complaint stems from a eleven month relationship with a company called “hoveround” who appear to be in the business...
Review #3: Insurance rip off
Complaint Filed By: Disapointed
On: March 21, 2013
Rating: 1 out of 5
Good Morning, well here we go again. as you are aware I have been working with the hoveround store in...
Review #4: Reseach Hoveround power chairs before you buy
Complaint Filed By: Gary Parlato
On: December 10, 2012
Rating: 2 out of 5
I am disabled in a power chair. With a power chair I am completely independent. Without a chair I would...
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More About Hoveround
Hoveround Personal Mobility Vehicles specializes in manufacturing and distributing "mobility solutions" for those in need of personal transportation solutions. Hoveround Corporation primarily makes electric scooters and power wheelchairs. In addition to motorized mobility solutions, Hoveround offers corresponding ramps, lifts (Hoverlift) and related mobility accessories.