Sallie Mae Reviews and Complaints by Consumers and Customers
Last Updated On: October 29, 2014
Sallie Mae Customer Ratings and Reports
Customer RatingsAverage Rating: 2.00 out of 5
Based On: 3 Reviews
Number Of Comments: 4
Consumer Loss ReportsCurrently No Reports of Damages.
Latest Sallie Mae Complaint
Billing Nightmare - Harassment
Someone claiming to be from Sallie Mae has been calling me 2-3 times a day with an automated message, 2 minutes after Sallie Mae’s customer service closing time, asking for a call back. I answer the phone but I cannot talk to them, because there is no one there, they only send an automated message with their phone number to call. And the phone number does not match the phone numbers given to me in my documentation from Sallie Mae. When I call that number I get more automation asking for my social security number! Last month this happened,so I called Sallie Mae but they had no idea why anyone would be calling me because my account was up to date and in fact paid ahead.
It gets worse – I had a credit check run and the person checking the credit said Sallie Mae was muddying up my credit profile by reporting their loan TWICE, so doubling the amount of outstanding credit reported. The person said Sallie Mae does this to people often.
This month, I found out that their online system doesn’t always tell you how much you really owe. I’ve paid extra over and above the payment amount, almost every month, for 4 years now. But apparently if you pay ahead they just reduce your next payment instead of applying it to principal. They don’t really tell you this unless it comes up, see. But even if they ARE doing that, the balance would HAVE to go down, right? Well I’ve paid over $8000 on a loan that was originally $7000, yet their system says my balance is still almost $3000. This doesn’t add up; at this rate I will wind up paying over $12000 on the loan. Something is wrong and I think their system is cheating me with their “don’t reduce the principal balance” rule.
But it doesn’t end there, unfortunately. This month when they told me this, it was because their system had told me I only owed a tiny amount this month. I decided for a change to pay the smaller amount. Wow was that a mistake, their online system told me wrong and so I was short on the amount I paid.
So they called after I had paid, and I called their customer service back, found out I was $28 short on the payment, and paid it on the spot. That early in the day on Oct 24. The payment showed up in my bank account right away. They told me my payment would credit right away. No problem, right? Except that I am still getting calls from someone claiming to be LISA CLARK from SALLIE MAE. She sent me an AUTOMATED call, two minutes after their offices closed.
Then she continued to call all weekend, several times a day. Again, the number to call back which does NOT match my documentation. And when I call it, it immediately it asks for my social security number… and there is no one I can talk to. I have been getting these calls ALL WEEKEND.
I feel harassed.
Think about it – what is the purpose of blowing up someone’s cell phone repeatedly all weekend if you KNOW you are not going to be there to talk to them? It’s just harassment, that’s all ! I tried logging into the Sallie Mae website, and my payment isn’t showing up. And although their website SAYS you can email them it provides NO LINK or EMAIL address anywhere! And when I call their customer service during office hours, I’ll probably get the old “I don’t know” answer again.
I’m really sick of this. Calling this many times is a violation of my rights as a debtor. My cell phone has recorded all the times of the calls and I have voice mail recordings.
Sallie Mae – salliemae.com Pennsylvania, PA 877-604-8833
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