Ally Auto

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Business Information

Last Updated On: September 26, 2014

Ally Auto Corporate Contact

Business Name: Ally Financial Inc
Corporate Address:
200 Renaissance Center, P.O. Box 200
Detroit, Michigan 48265-2000 USA

Customer Service Contacts

Corp Phone Number: 888-925-ALLY
Company Contact: William F Muir - President
Corp Website: ally.com

Ally Auto Customer Ratings and Reports

Customer Ratings

Average Rating: 1.06 out of 5
Based On: 17 Reviews
Number Of Comments: 8

Consumer Loss Reports

Reported Losses: $3,621.00
Average Reported Losses: $213.00

Latest Ally Auto Complaint

Is Ally Auto a Rip Off, Fraud or Have They Scammed You? WARN OTHER CONSUMERS By Sharing

Category: Loans Directory ListingAlly Financial Inc Listing

Furious Customer

Terrible company. They, Ally Auto Financial, owe me a refund of close to $6,000.00 and have still NOT been able to get the “authorization” needed in order to pay me back.

This has been going on for over 60 days and it’s terrible that they don’t take my needs into consideration.

I will NEVER do business with them again.

Consumer Complaints and Reviews About Ally Auto


Consumer Comments For Ally Auto

  • They are difficult to talk to. I believe this is so they can’t understand what you are requesting. For example, I requested payment arrangements. After a frustrating hour call, I finally agreed to some silly payment schedule that I knew I wasn’t going to be able to commit to. A half payment now then a full payment + an additional half payment 2 weeks later. Then, the normal payment schedule. That’s like 3 payments in less than a month. I couldn’t get them to understand how that did not help me. If someone is struggling, you don’t force them to make 3 payments in less than a month. When I was with Capital One, they let you post the payment to the back of the loan. This is what I was trying to get Ally to do. Yet, here I was struggling with this woman whose accent I couldn’t decipher. She did not understand what I was asking (for putting the payment on the back of the loan). Or, I guess it was because I don’t speak their language which is known as “cha-ching”. The language of money leaving your bank account. But when it’s not there, i’m sure they have well spoken tow truck drivers who know English like they know the route to my house. The point is, these Ally reps are kind but also kind of dumb. Sorry, Ally. Improve yourself. You are not doing much better than GMAC.

  • Ally Financial has the absolute worse customer service. My husband has authorized me too many times to re to obtain information on this account and I get the same runaround. It took them three months to correct an issue with the account and it kept going into collections. I talked to about ten different account representative in a span of 10 months with someone always seeming more than willing to help. I sent the same documents over and over again and one of the documents had an error that they made and wanted me to pay for it. After it was all over with, I had over paid them by one months payments. I absolutely hate dealing with them and this wasn’t even a bad credit loan, just a bad finance company loan.

  • I am writing regarding the three late payments 30 day late, payments in June, August and September, 2012 that Ally Auto has reported to Experian, Equifax and Transunion for my account. Talking to the overseas customer service is pointless and not helpful. The Fair Credit Billing Act requires that you bill correctly, that each statement be sent to the correct address, that you not ignore change of address requests, and that you facilitate disputed charges in a manner prescribed by law. The Act also stipulates that you provide lawfully requested information concerning my account upon request in a timely manner.

  • I called to verify that my Husbands account was paid off and I was told I was not authorized -Okay no problem I got My Husband to give Authorization and the Representative tried to add my name to the account and not just as an authorized person on the account and I immediately asked them not to add my name . When I called initially they stated to stay on line for a survey. When I ended the call they cut the Survey off so I could not add any comment. This company seems to be fishy or at least their Customer Service is the worst in the business.

    • The incident just happened. Their Customer Service does not understand English and words inferred.
      No problem because Word of Mouth goes much further.

  • I asked for a deferrment on my car loan. The customer service woman could barely speak english and then told me I had to pay a partial payment for the next two months. Because I was from South Dakota it required a signature. When i received the paper work, the payment was placed to the end of loan and nothing due. I signed and faxed back. A month later received a late notice with a late fee. I called and after a long wait told I didn’t owe anything and system updated. Supervisor would call in next 24 hours to explain what happened. Over a week later and still no call. Really poor service

  • sent money order 3/2/13 for car payment for march ally claims never received it that one called western union an its never been cashed,never was late with a payment in 6 years fax a copy of money order,havent heard anything yet, called to make sure they got fax never called me back ,said boss was at meeting

  • Tried to get a paper title to car paid off in 2009. Sent me a release of lien letter and told me to take it to DMV for my title. Cost me $87.75 for a duplicate title. DMV said it issued original title to GMAC (now Ally). I called Ally and requeted my money for the title since it was never sent to me. Got the run around. Asked to speak to a higher authority. They said someone would call back in 3-4 days. STILL WAITING!!!!!!!!!

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