Ally Reviews

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Last Updated On: March 21, 2017

Ally Contact Information

Business Name: Ally Financial Inc
Corporate Address:
200 Renaissance Center
Detroit, Michigan 48265 USA

Ally Customer Service

Ally Phone Number: 888-925-ALLY
Company Contact: Jeffrey J Brown - CEO
Corp Website: ally.com

Ally Ratings

Average Rating: 1.14 out of 5
Based On: 36 Reviews
Number Of Comments: 35

Ally Reports

Reported Losses: $91,906.70
Average Reported Losses: $2,552.96

Most Recent Ally Complaints

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Category: Loans Directory ListingAlly Financial Inc Listing

Two-Faced

While trying to transfer the lease of my car to another party, Ally made the process inordinately difficult. First they send me paperwork for me to sign, which I did and the other party did. I also had to pay $595.00 for the privilege of transferring the lease.

After they got it, they said it was incorrect! I had signed exactly what they told me to do.

So, I obliged and resigned the documents.

Then they said I had to make one more payment, which my wife did. Unfortunately she mistakenly paid the $595.00 again instead of the normal $402.94 monthly lease payment.

When we called Ally to see about getting the refund, they refused to speak to us, saying we were no longer the owner of the lease!

It is unbelievable the gall of this company to make all these demands from us and not give us a $192.06 refund. This company makes millions!

15 Most Recent Reviews About Ally


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35 Comments on "Ally"

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Purchased a car and dealer used Ally for financing. No problems until my car was totaled. They said my last payment was “interrupted” and it was never deducted from my account. Now dealing with Ally claiming I owe them money since they did not apply my GAP/Service Contract/Insurance payments completely to the total loss amount. Also have “accrued” mass amounts of finance charges/interest. Paperwork from GAP is correct with payoff/payout amounts. Ally has different, higher payoff amount, incomplete payout amounts (from Gap, etc), because they took it upon themselves to apply some of it to “finance charges”.. Talking to them… Read more »
Ally is the absolute worst auto leasing company. The Buick I leased was returned in January about 4,000 miles under the mileage allowed by the contract. Ally attempts to collect $310 for Excess Wear due to a dented B-Pillar where the seat belt tang would sometimes get caught in the door jamb, and $180 for a “gouge” in the front bumper >2inches. The gouge is actually under the bumper where the cover meets the front spoiler lip. Really, does anyone look under the car to find a mark under the bumper? Even if it were going to be sold on… Read more »

All around horrible!!!!!!!!

They will put you through hell trying to set up automatic payments. They will tell you that your set up over and over again, and then you will get penalties in the mail when you miss your payment. I faxed in my paperwork about 30 times over the past 3 months and have been told it has been accepted, and yet another penalty comes in the mail for them missing my payment.

ALLY,ERRASED MY ACCOUNT AS I TRIED TO TELL THEM WHERE MY ACCOUNT IS ONLINE AND THE AGENT SAID I WAS NOT MAKING PAYMENTS AS I WAS AND ALSO HAVING BANK ISSUES AND AND SAID ALL WILL BE UP TO DATE ONCE I UPDATED ONLINE,THE AGENT SAID SHE WOULD LOOK INTO IT,SINCE NOW THE ACCOUNT I NOT SHOWING AND I TOLD MY INSURANCE ABOUT THE ISSUES AND LOOKED INTO THE DMV AS THEY SURPOSE TO TELL THEM IF THEY GO AFTER THE CAR AND THE INSURANCE-THEY DID NOT AND WILL NOT GET NO CAR FROM THIS FORMER CORRECTIONS OFFICER AS PAYMENTS… Read more »
Ally is the worst company ever!!! You can never get someone on the phone who will listen. Our truck was totaled in April funny how a week later we get a letter stating they had been in a lawsuit for discriminatory lending and that we had been over charged for interest. When I called to ask when we would be receiving our check they stated it was applied to our principal. My issue with that was that would only be benefiting the insurance company as our vehicle had been totaled. Never could get anyone who knew anything about what I… Read more »

Ally Auto customer service is the worst I have ever encountered. They are the most unhelpful people I have ever dealt with and when I asked to speak to a customer service representative both times they were just as unhelpful They never listened to what I was saying and kept the same speech like it was pre-written. AWFUL customer service. I paid my vehicle off on 1-2-2017 and I have still not received the lien release. I will NEVER finance another automobile through them. They outsource all their call center.

I called ALLY AUTO Customer service last week to settle a dispute about an extra late fee that was charged to my account. After being on the phone with someone that was very rude and not helpful at all for over half an hour…I requested someone else to speak with. After requesting this several times and he was not compliant I had to hang up and call back hoping to get someone else. Thankfully, I did. The lady was able to assist me and said she fixed the problem while I was on the phone. Now its the following week… Read more »
Agree with the numerous comments about this being a horrible company. My case is pretty much the same as others. Ally was mailed a cease and desist order from my attorney representing my bankruptcy. They have been given this information several times. They now, no kidding, with our last conversation stated “We attempted to contact your ALLEGED attorney for this ALLEGED bankruptcy and he did not respond within 30 days therefore you owe us the back payments for your auto or we are repossessing your vehicle today. We demand payment today of 2,000 dollars. Go ahead and give me your… Read more »
OMG The absolute worst company to do business with. NEVER AGAIN I never do reviews but this has to be the worst loan company. I am now withdrawing all my money from their savings accounts, closing auto loans ect. I mean this experience has made me realize that I can not tolerate bad customer service with a company Im paying out my a*s for. I use to be loyal to this company now there is no way in the world this company is getting my business or anyone elses. The claims department hung up on me in mid sentence several… Read more »

Absolutely horrible.

On October 26 I filled out a credit app with Ally to assume a lease. It wasn’t until Dec 7, 2016 that I was finally able to apply for tags, hours of phone calls with them over that time. A horrible experience, 1/2 time they don’t answer the phone the other half they just give you the run around

Ally auto finance is the worse company. I would not buy the car from any dealer who uses Ally auto Finance again. They hang up the phone on you . My car was total loss and wanted to pay off the balance. I asked for the document to pay off from the loss day. they told me they have to order the document from head quarter and take 48 hours , I will received it in my email . Five days later I never got it. I called back asking them why? and they said we can not have the… Read more »
They’re a finance company that can’t take payments??? They transferred me to third party company to make a payment, western union speed pay. AND they don’t tell you, but they charge your card as a cash advance. Thankfully mine was declined. Thank you Bank of America. Then they lied to me over the phone saying I would send them a check… The word “check” was never even mentioned. “Payment” is the word that was used… I agreed to the payment. They mand it extremely difficult to make a payment. They had my old address, they closed my account online. I… Read more »

ally online payment not working for some reason…but they can take your payment over the phone for a fee of 9.89……..another scam they run..!!

This company is the worse ever. U try to ask for a manager or supervisor the representative will not allow you to speak to anyone. When you have a representative that is helping u and they give u there ex number and you tell the other Representative u would like to speak to that person because they have your file and no your problems without u having to repeat yourself. All they Representative do is I’m sorry like a dam robot. They don’t get u the help you want. I financial a lots of cars thought banks this one is… Read more »

Phil I am trying to cancel a contract loan that a car dealership financed through Ally I was pre-approved through my FI and made it clear to the dealership this is who I want to finance my car without my consent I have been back to the dealer and even call Manufacturing and I have got no where any ideal on what to do.

Eric your right I am in same boat when in years gone by you pay a fee and put it in the Capital one is a lot better than Ally

I asked for a due date they said I couldn’t do that then ok 80 bucks I have never been helped at all they sent me a letter in 2013 or 2014 yes 14 and said we like to help you but bullshit never did nothing at all total ashls in my bookyou cant understand them I thing Ally is outsourcing so as to not pay good people to do thisl

I am having issues too they never can speak English and you ask them a question and they don’t know what their talking about very upset with the whole thing I heard
today from a dealer in Rochester that Ally is getting out of the leasing business good ridens

Ally commits FRAUD on a regular basis!!! I returned a car 3 months ago that was under the mileage and continue to get bills from ALLY saying i was over mileage by 20000 miles. According to the signed lease that I have that was faxed to ALLY 23 times it states that my allowed mileage was 42524 miles yet Ally says they have on their files that the mileage allowed is 24524. I have spoken to them well over 100 times and submitted copies of the physical lease I signed yet still receive bills and have been reported to the… Read more »

I’m preparing for a criminal and civil suit against Ally Financial, they have a history of violating the ESRA law most consumer have no knowledge do your homework then press charges. I plan on a class-action for any consumer who felt as thought they were a victim of Ally violating the Uniform Electronic Transaction Act [UETA] and the Electronic Signatures and Records Act.

EVERYONE NEEDS TO SUE THEM,THEY ARE FRAUD……………………!

So I fell onto hard times after going between jobs, and 3 payments default later I had the full payment but my on-line payment option was actually “BLOCKED!” Right after, and without notice, I found a tow truck hooking up my car at about 4:30 in the morning because my dog was barking. SO my car was repossesed and the repo. people gave me 3 days with an additional astronomical fee of $300.00 tagged onto the payment to get my car out of reposession, or my car and only means of transportation to work would be sold at an auction.… Read more »

yea still fighting somewhat same,how can we stop them

Please go to my fb page “consumers defrauded by Ally. Some of the practices are not legal. I would like to share more. If you are interested please go to that page and tag your story there

They are difficult to talk to. I believe this is so they can’t understand what you are requesting. For example, I requested payment arrangements. After a frustrating hour call, I finally agreed to some silly payment schedule that I knew I wasn’t going to be able to commit to. A half payment now then a full payment + an additional half payment 2 weeks later. Then, the normal payment schedule. That’s like 3 payments in less than a month. I couldn’t get them to understand how that did not help me. If someone is struggling, you don’t force them to… Read more »

Please go to my fb page “consumers defrauded by Ally.

i no longer have facebook. :(

Ally Financial has the absolute worse customer service. My husband has authorized me too many times to re to obtain information on this account and I get the same runaround. It took them three months to correct an issue with the account and it kept going into collections. I talked to about ten different account representative in a span of 10 months with someone always seeming more than willing to help. I sent the same documents over and over again and one of the documents had an error that they made and wanted me to pay for it. After it… Read more »

I am writing regarding the three late payments 30 day late, payments in June, August and September, 2012 that Ally Auto has reported to Experian, Equifax and Transunion for my account. Talking to the overseas customer service is pointless and not helpful. The Fair Credit Billing Act requires that you bill correctly, that each statement be sent to the correct address, that you not ignore change of address requests, and that you facilitate disputed charges in a manner prescribed by law. The Act also stipulates that you provide lawfully requested information concerning my account upon request in a timely manner.

I called to verify that my Husbands account was paid off and I was told I was not authorized -Okay no problem I got My Husband to give Authorization and the Representative tried to add my name to the account and not just as an authorized person on the account and I immediately asked them not to add my name . When I called initially they stated to stay on line for a survey. When I ended the call they cut the Survey off so I could not add any comment. This company seems to be fishy or at least… Read more »

The incident just happened. Their Customer Service does not understand English and words inferred.
No problem because Word of Mouth goes much further.

I asked for a deferrment on my car loan. The customer service woman could barely speak english and then told me I had to pay a partial payment for the next two months. Because I was from South Dakota it required a signature. When i received the paper work, the payment was placed to the end of loan and nothing due. I signed and faxed back. A month later received a late notice with a late fee. I called and after a long wait told I didn’t owe anything and system updated. Supervisor would call in next 24 hours to… Read more »
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