Ally Auto Reviews SnapShot

Last Updated On: January 31, 2017

Ally Auto Contact Information

Business Name: Ally Financial Inc
Corporate Address:
200 Renaissance Center, P.O. Box 200
Detroit, Michigan 48265-2000 USA

Ally Auto Customer Service

Ally Auto Phone Number: 888-925-ALLY
Company Contact: William F Muir - President
Corp Website:

Ally Auto Ratings

Average Rating: 1.16 out of 5
Based On: 32 Reviews
Number Of Comments: 31

Ally Auto Reports

Reported Losses: $85,906.70
Average Reported Losses: $2,684.58

Most Recent Ally Auto Complaints

Is Ally Auto a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Category: Loans Directory ListingAlly Financial Inc Listing

LATE Charges are Ally Auto's Fault, NOT Mine

On Oct. 10, 2016, I went to to set up automatic payments for my new car. The payments were to be taken out of my checking account on the 22nd of each month. So then on Oct. 28th I looked at my on-line checking account. I did not see where my car payment had been taken. Then I called Ally Auto on the phone.

The phone call lasted for more than an hour. The representative said she did not see where I had opened an auto on-line services account. I told her that I had received a conformation email and I proceeded to read it to her. Then she suggested that I make a one-time payment on line through the account that I had previously set up. With her still on the phone, she walked me through the steps to make a one-time payment. Each time I entered the necessary info., the website would return back to the same “Make a Payment” page. This happened four times.

I told her that something has to be wrong with their website. She said that they had not received any message that their website had a problem. I asked if I could make a payment by check on the phone and she said the charge would be $7.00 because there is the third-party service fee and it could not be waived. I kept insisting that it is not my fault that the auto-pay did not work, even though I received an email that my registration for their auto-pay was successful. It’s not my fault that their website won’t allow me to make a one-time payment.

She also told me that when my payment is received through the mail – late – there will be a 25% late fee. This representative then told me to close my browser and start over. I did just that. After entering the required info., the page would keep returning to the “Make a Payment” page. The payment was never processed. She then connected me to another representative. I went thorough the same exact thing with her. I finally hung up after wasting more than hour on the phone with Ally. Ally is an unfair, unjust service.

I am not finished with Ally Auto. I’m going to contact the car dealership for using Ally and write to the CEO of Ally.

15 Most Recent Reviews About Ally Auto

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  • mouhand


  • Julie

    Ally is the worst company ever!!! You can never get someone on the phone who will listen. Our truck was totaled in April funny how a week later we get a letter stating they had been in a lawsuit for discriminatory lending and that we had been over charged for interest. When I called to ask when we would be receiving our check they stated it was applied to our principal. My issue with that was that would only be benefiting the insurance company as our vehicle had been totaled. Never could get anyone who knew anything about what I was talking.
    Do your self a favor and never finance through this awful company. I wish I had looked up reviews before I signed that dotted line.

  • Rene DePuy

    Ally Auto customer service is the worst I have ever encountered. They are the most unhelpful people I have ever dealt with and when I asked to speak to a customer service representative both times they were just as unhelpful They never listened to what I was saying and kept the same speech like it was pre-written. AWFUL customer service. I paid my vehicle off on 1-2-2017 and I have still not received the lien release. I will NEVER finance another automobile through them. They outsource all their call center.

  • Melinda

    I called ALLY AUTO Customer service last week to settle a dispute about an extra late fee that was charged to my account. After being on the phone with someone that was very rude and not helpful at all for over half an hour…I requested someone else to speak with. After requesting this several times and he was not compliant I had to hang up and call back hoping to get someone else. Thankfully, I did. The lady was able to assist me and said she fixed the problem while I was on the phone. Now its the following week and this is now my third phone call about the same 20.00 charge. This customer service rep first started out saying I was 100.00 dollars past due! After doing the math together over and over again. An hour has past and she finally came up with the same numbers I have, but still hasn’t fixed the problem! I’ve been on the phone with her now an hour and I said…all I need is the extra 20 bucks taken off my bill! I shouldn’t have to do their jobs for them and none of them has been pleasant people. Terrible customer service! Here’s hoping you never have to call them!

  • Amanda Hurley

    Agree with the numerous comments about this being a horrible company. My case is pretty much the same as others. Ally was mailed a cease and desist order from my attorney representing my bankruptcy. They have been given this information several times. They now, no kidding, with our last conversation stated “We attempted to contact your ALLEGED attorney for this ALLEGED bankruptcy and he did not respond within 30 days therefore you owe us the back payments for your auto or we are repossessing your vehicle today. We demand payment today of 2,000 dollars. Go ahead and give me your bank info so we can take care of this now!” I again advised her that the bankruptcy was filed in November but you just started calling me the last two weeks. She responded yelling “Again your ALLEGED attorney”. I cut her off and asked “Are you calling me a liar?” She replied-no kidding-“Well if you had an attorney and filed bankruptcy I wouldn’t be calling you now would I?” I advised her I was contacting my attorney reference her violating the stay to which she replied “Call who you want – we’ve won every court case especially when you’re in default-we will be there in an hour to pick up your vehicle. You are being reposessed!” Just received another call while writing this review from someone I couldn’t even understand threatening me. Advised I had contacted my attorney and they were being reported for violating the Federal Credit Act and that I had already notified the State Attorney General reference their harassment.

  • Priscilla

    OMG The absolute worst company to do business with. NEVER AGAIN

    I never do reviews but this has to be the worst loan company. I am now withdrawing all my money from their savings accounts, closing auto loans ect. I mean this experience has made me realize that I can not tolerate bad customer service with a company Im paying out my a*s for. I use to be loyal to this company now there is no way in the world this company is getting my business or anyone elses. The claims department hung up on me in mid sentence several times and I keep going to voicemail. I got into an auto resulted in a Total Loss my Statefarm has been waiting on documentation from this company for over 2.5 weeks so that I can get another car and pay off the auto loan. I mean this is somewhat disturbing now I have a rental that I have to pay for because if the car is deemed total loss you get 7 days then the rental is on you. This company is dead. I mean it do not waist a dime with this company you will regret it sooner or later.

    • Amanda Hurley

      Absolutely horrible.

  • Fred Simpson

    On October 26 I filled out a credit app with Ally to assume a lease. It wasn’t until Dec 7, 2016 that I was finally able to apply for tags, hours of phone calls with them over that time. A horrible experience, 1/2 time they don’t answer the phone the other half they just give you the run around

  • Jeannie K

    Ally auto finance is the worse company. I would not buy the car from any dealer who uses Ally auto Finance again. They hang up the phone on you . My car was total loss and wanted to pay off the balance. I asked for the document to pay off from the loss day. they told me they have to order the document from head quarter and take 48 hours , I will received it in my email . Five days later I never got it. I called back asking them why? and they said we can not have the document pay off for customers. So how did you said to me that I would received it in email. she answer it wasn’t me you order and hung up the phone. And they reported to credit that I was late. But anyway this is the most horrible company. I hope everyone reads all the complains and Never Ever use Ally Auto Finance.

  • Geof

    They’re a finance company that can’t take payments??? They transferred me to third party company to make a payment, western union speed pay. AND they don’t tell you, but they charge your card as a cash advance. Thankfully mine was declined. Thank you Bank of America. Then they lied to me over the phone saying I would send them a check… The word “check” was never even mentioned. “Payment” is the word that was used… I agreed to the payment. They mand it extremely difficult to make a payment. They had my old address, they closed my account online. I had to wait for them to call me and they’re giving me a hard time about being late. Not only will I never deal with them again. I will never deal with another dealership who uses them as a finance company.

  • andrea grima

    ally online payment not working for some reason…but they can take your payment over the phone for a fee of 9.89……..another scam they run..!!

  • Guest

    This company is the worse ever. U try to ask for a manager or supervisor the representative will not allow you to speak to anyone. When you have a representative that is helping u and they give u there ex number and you tell the other Representative u would like to speak to that person because they have your file and no your problems without u having to repeat yourself. All they Representative do is I’m sorry like a dam robot. They don’t get u the help you want. I financial a lots of cars thought banks this one is the WORSE STAY AWAY FROM THIS COMPANY VERY VERY BAD. If you want to speak to a manager or supervisor and have there ex. Number they given you and even said call and just give them my ex. Number it shouldn’t be a problem but it is. Very bad. I wish every one the best who deal with this company. I can’t wait to paid off this car. Unbelievable.

  • Memi

    Phil I am trying to cancel a contract loan that a car dealership financed through Ally I was pre-approved through my FI and made it clear to the dealership this is who I want to finance my car without my consent I have been back to the dealer and even call Manufacturing and I have got no where any ideal on what to do.

  • Edward Kujawa

    Eric your right I am in same boat when in years gone by you pay a fee and put it in the Capital one is a lot better than Ally

  • Edward Kujawa

    I asked for a due date they said I couldn’t do that then ok 80 bucks I have never been helped at all they sent me a letter in 2013 or 2014 yes 14 and said we like to help you but bullshit never did nothing at all total ashls in my bookyou cant understand them I thing Ally is outsourcing so as to not pay good people to do thisl

  • Edward Kujawa

    I am having issues too they never can speak English and you ask them a question and they don’t know what their talking about very upset with the whole thing I heard
    today from a dealer in Rochester that Ally is getting out of the leasing business good ridens

  • Jack

    Ally commits FRAUD on a regular basis!!! I returned a car 3 months ago that was under the mileage and continue to get bills from ALLY saying i was over mileage by 20000 miles. According to the signed lease that I have that was faxed to ALLY 23 times it states that my allowed mileage was 42524 miles yet Ally says they have on their files that the mileage allowed is 24524. I have spoken to them well over 100 times and submitted copies of the physical lease I signed yet still receive bills and have been reported to the credit agencies. They are nothing but Frauds!!!!!! The Federal Consumer Protection agency should be fining them millions for this fraud!!!!!

    • Phil Compton

      I’m preparing for a criminal and civil suit against Ally Financial, they have a history of violating the ESRA law most consumer have no knowledge do your homework then press charges. I plan on a class-action for any consumer who felt as thought they were a victim of Ally violating the Uniform Electronic Transaction Act [UETA] and the Electronic Signatures and Records Act.

  • “WUT-A-World

    So I fell onto hard times after going between jobs, and 3 payments default later I had the full payment but my on-line payment option was actually “BLOCKED!” Right after, and without notice, I found a tow truck hooking up my car at about 4:30 in the morning because my dog was barking. SO my car was repossesed and the repo. people gave me 3 days with an additional astronomical fee of $300.00 tagged onto the payment to get my car out of reposession, or my car and only means of transportation to work would be sold at an auction. Very hateful company which even if I’m on my feet again one day, I will severely avoid acquiring a loan from Ally again! “Wow!’ I guess they really taught me a lesson!

    • Ina

      Please go to my fb page “consumers defrauded by Ally. Some of the practices are not legal. I would like to share more. If you are interested please go to that page and tag your story there

    • peewee

      yea still fighting somewhat same,how can we stop them

  • Eric West

    They are difficult to talk to. I believe this is so they can’t understand what you are requesting. For example, I requested payment arrangements. After a frustrating hour call, I finally agreed to some silly payment schedule that I knew I wasn’t going to be able to commit to. A half payment now then a full payment + an additional half payment 2 weeks later. Then, the normal payment schedule. That’s like 3 payments in less than a month. I couldn’t get them to understand how that did not help me. If someone is struggling, you don’t force them to make 3 payments in less than a month. When I was with Capital One, they let you post the payment to the back of the loan. This is what I was trying to get Ally to do. Yet, here I was struggling with this woman whose accent I couldn’t decipher. She did not understand what I was asking (for putting the payment on the back of the loan). Or, I guess it was because I don’t speak their language which is known as “cha-ching”. The language of money leaving your bank account. But when it’s not there, i’m sure they have well spoken tow truck drivers who know English like they know the route to my house. The point is, these Ally reps are kind but also kind of dumb. Sorry, Ally. Improve yourself. You are not doing much better than GMAC.

    • Ina

      Please go to my fb page “consumers defrauded by Ally.

      • Eric West

        i no longer have facebook. :(

  • Daw

    Ally Financial has the absolute worse customer service. My husband has authorized me too many times to re to obtain information on this account and I get the same runaround. It took them three months to correct an issue with the account and it kept going into collections. I talked to about ten different account representative in a span of 10 months with someone always seeming more than willing to help. I sent the same documents over and over again and one of the documents had an error that they made and wanted me to pay for it. After it was all over with, I had over paid them by one months payments. I absolutely hate dealing with them and this wasn’t even a bad credit loan, just a bad finance company loan.

  • Joseph Brougher

    I am writing regarding the three late payments 30 day late, payments in June, August and September, 2012 that Ally Auto has reported to Experian, Equifax and Transunion for my account. Talking to the overseas customer service is pointless and not helpful. The Fair Credit Billing Act requires that you bill correctly, that each statement be sent to the correct address, that you not ignore change of address requests, and that you facilitate disputed charges in a manner prescribed by law. The Act also stipulates that you provide lawfully requested information concerning my account upon request in a timely manner.

  • R,Johnson

    I called to verify that my Husbands account was paid off and I was told I was not authorized -Okay no problem I got My Husband to give Authorization and the Representative tried to add my name to the account and not just as an authorized person on the account and I immediately asked them not to add my name . When I called initially they stated to stay on line for a survey. When I ended the call they cut the Survey off so I could not add any comment. This company seems to be fishy or at least their Customer Service is the worst in the business.

    • RJohnson

      The incident just happened. Their Customer Service does not understand English and words inferred.
      No problem because Word of Mouth goes much further.

  • Merry

    I asked for a deferrment on my car loan. The customer service woman could barely speak english and then told me I had to pay a partial payment for the next two months. Because I was from South Dakota it required a signature. When i received the paper work, the payment was placed to the end of loan and nothing due. I signed and faxed back. A month later received a late notice with a late fee. I called and after a long wait told I didn’t owe anything and system updated. Supervisor would call in next 24 hours to explain what happened. Over a week later and still no call. Really poor service

  • barbara metz

    sent money order 3/2/13 for car payment for march ally claims never received it that one called western union an its never been cashed,never was late with a payment in 6 years fax a copy of money order,havent heard anything yet, called to make sure they got fax never called me back ,said boss was at meeting

  • Joanne

    Tried to get a paper title to car paid off in 2009. Sent me a release of lien letter and told me to take it to DMV for my title. Cost me $87.75 for a duplicate title. DMV said it issued original title to GMAC (now Ally). I called Ally and requeted my money for the title since it was never sent to me. Got the run around. Asked to speak to a higher authority. They said someone would call back in 3-4 days. STILL WAITING!!!!!!!!!


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