NuWave Oven Reviews and Complaints by Consumers and Customers
Last Updated On: May 20, 2015
NuWave Oven Corporate Contact
Customer Service ContactsCorp Phone Number: 855-742-2665
Corp Email: firstname.lastname@example.org
Company Contact: Jay S. Moon - Owner
Corp Website: nuwaveoven.com
NuWave Oven Customer Ratings and Reports
Customer RatingsAverage Rating: 1.44 out of 5
Based On: 214 Reviews
Number Of Comments: 215
Consumer Loss ReportsReported Losses: $28,665.64
Average Reported Losses: $133.95
Latest NuWave Oven Complaint
Dome cracked and so has the replacement I had to pay for!
I bought one of these when I saw it advertised on TV a couple of years ago. The dome started cracking up real bad in less than a year. I used a soldering gun to melt the plastic where the cracks were to try to seal it back up. It worked for a little while but I finally had to break down and pay for a new one.
I was offered the standard one for a price that I thought was sorta high but it was all I could afford at the time. She did offer me another option for a higher quality one but I just could not afford to pay the price for that one. I don’t remember what the prices were now but here I am on the web looking to find a reasonable priced dome and found this site and thought I’d take a few minutes to voice my complaint.
I think all the people who bought one of these and had the dome crack should receive one of the HIGH QUAILITY ones as a replacement free of charge. For the cost of these things they should make sure that they don’t use such cheap quality plastic on the dome. The unit itself is still working, it’s just the cheap dome that I have issue with. I now have to buy my 3ed dome!
Official Responses from NuWave OvenBy: Alice Pace On: May 21, 2013
My name is Alice and I am the Social Media Coordinator at Hearthware, makers of the NuWave PIC. I have read your complaint and it seems as though there were several touch points where things could have been handled better. I genuinely apologize for your frustration. I would like to see if we can resolve this issue for you.
Please contact me at email@example.com with your original order information and I will assist you.
I apologize for the confusion with processing your order. If you did not cancel your order, the system will automatically continue to process the order. We have implemented an email confirmation system to avoid these types of occurrences going forward.
We will continue our efforts to improve the customer ordering experience.
If you need assistance with your returns, please email me at firstname.lastname@example.org. I’ll be happy to help.
25 Most Recent NuWave Oven Complaints
Review #1: Restock this!
Complaint Filed By: Lee
On: June 7, 2012
Just a message to let everyone know to please be sure about restocking fees. I just returned a nu-wave oven...
Review #2: I had ordered the Precision plate, 2 for 1 deal
Complaint Filed By: Patches
On: July 19, 2012
Reported Losses of $33.00
When I received one Nuwave PIC plate and tried it found out it would not work on my stainless steel...
Review #3: NuWave PIC reps lie in thir processing of order
Complaint Filed By: bud
On: July 24, 2012
Reported Losses of $64.00
I called for a nuwave table top and was told I would receive the additional items 2 green pans and...
Review #4: The Precision Cooktop by Hearthware is the worst buying expierence I have ever had
Complaint Filed By: Lenny
On: August 14, 2012
Reported Losses of $99.00
This company Precision Cooktop by Hearthware has failed to complete their end of the bargain. I ordered, as you probably...
Review #5: NUWave Oven horrible cusrtomer service
Complaint Filed By: Brian
On: August 14, 2012
Reported Losses of $334.00
Ordered a Nu Wave Oven PIC when I went to check out my $item cost me over $330.00. I called...
Review #6: Didn’t get it all!
Complaint Filed By: mary
On: August 21, 2012
Reported Losses of $170.00
i ordered 2 pic complete sets ,and got the stovetops but no extras no pans pots fondue set!!!! nothing!!! I’ve...
Review #7: Nuwave pic infomercial IS a Scam!
Complaint Filed By: Cynthia Sims
On: August 27, 2012
Reported Losses of $160.00
I ordered a nuwave pic off their website a. after watching their infomercial on t.v. The informercial states that you...
Review #8: Still waiting for my order!
Complaint Filed By: Mike
On: August 30, 2012
I had been looking at a similar product at a local store. The purchase price for the local PIC was...
Review #9: Thje Big Pic ripoff
Complaint Filed By: Penni
On: September 5, 2012
Reported Losses of $200.00
We ordered the P I C x 2 and also confirmed we would be getting the 2 sauce pans and...
Review #10: Still waiting on my BOGO
Complaint Filed By: Disapointed cosumer
On: September 5, 2012
Reported Losses of $300.00
I purchased the Nuwave precision induction cooktop (buy one get one free with free pots and pans)…. several days later,...
Review #11: All you get from Nuwave is the wave
Complaint Filed By: John Wilkinson
On: September 5, 2012
Reported Losses of $169.39
Placed a phone order in response to an infomercial July 22, 2012 for a cook top. The pitch was if...
Review #12: Scammed And Disappointed
Complaint Filed By: Michael
On: September 6, 2012
Nu Wave PIC offer is nothing but a scam! I ordered this unit with a buy one get one free,...
Review #13: Ripped off by deceptive ad
Complaint Filed By: ron
On: September 7, 2012
I saw an infomercial on TV for the PIC cooktop. The offer was for a cooktop, recipe book, quick start...
Review #14: Better Business Bureau for NuWave PIC
Complaint Filed By: Bryce
On: September 10, 2012
Reported Losses of $100.00
ordered one month ago and never received my FREE pans TWO sets
Review #15: No way to cancel order, no service
Complaint Filed By: marc
On: September 11, 2012
I ordered the cook top from the T.V. offer and I called in to cancel the next morning. Nuwave has...
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More About NuWave Oven
Nuwave PIC is one of the highest spending companies on Infomercials. The Nuwave PIC Infomercial runs multiple times per week making up a huge portion of it's sales.Other Names: NuWave Oven Pro, nuwavenow.com, Nuwave PIC 2 - Precision Induction Cooktop, Nuwave PIC, Nuwave PIC2, Nuwave PIC 2, picontv.com, picontv, mynuwaveoven.com More Info: The NuWave PIC (Precision Induction Cooktop) is a portable burner that is designed to be more efficient and convenient than a full size stove-top burner.
Contacts: Janet Delaney (Sales) - John Stewart (Sales)