NuWave PIC

574 thoughts on “NuWave PIC”

1. I can't beleive people still complain about the S&H of an As Seen On TV item that they ordered. How is it possible that anyone old enough to have a credit card is still THAT clueless as to how these things work? Obviously the S&H charges are outrageous. Anyone with a brain waits until they are sold in stores, or on Amazon or some other place that offers reasonable shipping. Posting reviews based on the outrageous shipping charges is meaningless to 99% of intelligent people who KNOW that already. Review the product itself.

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   • I can't believe that YOU think "…99% of intelligent people…" are buying so many infomercial products that hey should just KNOW they're going to get ripped off on S&H! OR, that you are so pompous & arrogant that you feel compelled to insult & lecture anyone trying to alert others so they won't make the same mistake! "Review the product itself?!" Where is YOUR review? Instead of putting other people down to make yourself feel "…like you have a brain…" why don't you write something helpful for all of us "clueless" people out here like you demanded of everyone else? I came here to get some feedback from real people who weren't being paid to give good reviews, but the first one I see is yours, offering nothing but an ignorant rant about other reviewers! At least a comment about the S&H is relevant & helpful to people who don't do the majority of their shopping from infomercials. Based on all the other reviews, I've decided not to purchase one…no thanks to you, of course.

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2. I was going to buy a set and use one at home and one on the houseboat. But there is no way on this side of heaven I would after reading this company's reviews!! I would rather cook on a campfire than be coupled. That much for s&h my eye..

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3. I ordered the TV special, called and was also shocked with the shipping but ordered any way as wanted to fry fish with one. Everything arrived as described and the fry pans are great, wipe clean with damp paper towel. As everyone says you can find them at stores for @ $80 ea or 2 for @ $175 with tax. So for @ $45 more got the pots and fondue set and shipping, so it is what it is.
   I tried the fish fry once and not sure if it is better than the propane burner. I need to get a thermometer to check if the temperature setting was really acheived.

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4. My wife and I decided to order the Nu Wave Induction cook top plus all the free things. The only portion of this letter deemed as a complaint was the packing of our items. The box was a complete write-off, nevertheless everything was in good order with no dents.

   Now for the other part of this letter — Nu Wave Induction cook top stuff is great — so great that we ordered an additional frying pan. The large frying pan cost $49.95 but once you add shipping and handling the total charge is $85.95. What NuWave needs to get across as their message is that you can't find a better frying pan for that price of 85 bucks.

   We have two frying pans that cost us over 100.00 each and they aren't as good as NuWave.

   You need to get your message across in a better manner. Don't change the quality of your utensils.

   Remember this that we Canadians have to pay another $30.00 charge for duty etc and as far as we are concerned we are still getting a good deal.

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5. always use a pre paid visa card when ordering anything online and only use it the one time then trash it never put any more money on that card after you order online items!

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6. i buy my infarred nuwave oven last yr.,then now the lead was broke,how could i use that if just like that i thought that its durable lead,but is not…cannot take a long time to use that kind of product,its sucks…and it expensive,kind of wasting money…

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7. First time I have made this order on the TV for the NUWAVE Precision Induction Cooktop is when my nightmare began.Made this order on a Sunday 12/02/12 called back within half an hour .Was told that they were not able to cancel and I would have call customer service to cancel on Monday 12/03/12. The following day 12/03/12 called customer service ,I was told that there was no information on the system and that they will leave a note to stop shipment and to be on the safe side call back the next day.Unfortunately for me I was admitted into the hospital and called from the Hospital, 12/4/12 and was told the same thing .No information on their system and that I should call back the next day.Did as I was told ,called from the Hosptial ,on 12/05/12 guess what they told me the item was already sent out .When asked when was it sent out.I was told it was sent out on 12/04/12. On 12/07/12 the box arrived at my house by FEDEX . I refused the the box and the FEDEX guy said they always do that.. Now to this date I am still getting a bill from them for a $184.80 for the shipping of 1 box which I am still having AMEX to settle this matter and I think for the price that they are charging me $184.80 and for something I never wanted in the first place is a rip off and do not intent to pay and if need be I will fight this matter in court.

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8. The "Free" is a total rip off because the S&H is outrageous. I don't feel I actually got ripped off because I ended up with two skillets, a large cooker/fondue set, and two of the induction burners for a total of less than $200. I was aware of needing iron for the units to work properly, and I have a large collection of cast iron, so I really came out okay.

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9. A bit of advice for ANYONE ordering from an 'infomercial phone number'.

   A few years back, I ordered one of those Tryke 3-wheeled stand-up scooter things. Since I was up super early to get ready for work (like 4:30am), I thought it was a good time to call when I saw the infomercial and an amazing price. The first time I called, there was NO answer. Same thing a few minutes later. Finally, someone answered. (since these people often times work from home, maybe he was sleeping?). I placed my order, which required me to give him my 3 digit security code from my card. My Tryke arrived a week or so later and I was extremely pleased with my purchase, especially getting 3 payments on it!

   About 2 weeks later (around Thanksgiving) I went to purchase food for Thanksgiving dinner and found my bank account empty! Upon investigating, 'someone' who had my credit card info had drained my account dry, buying things on-line from Walmart.com. And it turns out, it was the 'employee' of the company hired to sell this product! Thankfully, the Tryke company was very helpful in resolving this problem, as was the marketing company who hires these idiots.(they said they fired him, but NO criminal charges could be filed) I ended up with my Tryke for FREE, but it took hours of phone calls, trips to my bank, suspension of my card for about 2 weeks, etc etc etc. Just a word to the wise when ordering from an 'infomercial'. It was the ONLY time I have EVER ordered off an infomercial and I will NEVER order from an 800 number again – I would go to the website……which is where I found all these negative comments on the Nuwave PIC.

   Just wanted to throw this in the mix for those of you who are frequent telephone info-purchasers.

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10. Has any, dissatisfied customer tried to cancel their credit card purchase after receiving the product(s)? To me, that would be the way to go. Dispute your bill based on (fill in the blank). You could pretty much add whatever information you want to the credit card company to fuel your complaint to the highest level. Then, you have a free piece of S**T that may or may not work. That would be a good payback to this company for 'misleading advertising".

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11. We ordered the nuwave induction cooktop off the TV they said buy one get one free they showed it with the pans when my husband placed the order he asked how much the postage was they toled him it would be 29.95 per set he questioned them about that because that seemed way out of line when we received the package it all came in one box but the postage was 99.89 so we more than paid for the free one also they don't tell u that the pans you have at home won't work. Feel like we were ripped off

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    • They do tell you in the infromercial that you have to have induction read pans

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    • JoAnn, NuWave clearly states on the web site that the pans you use must be magnetic. They explain to touch any pan or pot with a magnet to test if pan is a magnetic metal. Maybe learn to read???
      The shipping is a TOTAL rip off!!!!!

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12. Thank yu sooooooooo much for posting complaints made by poor victims of this Nu Wave Co. apparrentlly the product's quality is not in question it's the false advertisement this company is posting, what a scammer they are, those NuWave sales reps. are really bad maybe they were just coached by their managers how to lie to the customers, lets take in considerations managers can fire " too honest " employees but then again its a choice to stoop so low to lie my dog do not even do that. Again thanks to all complainants for yur complaints they save me and sister from headaches because we were about to order each one of us this product and buy on line or phone order but after learning how deceptive the ad is, we changed our minds and no way we will be scammed, there are other good products on the market. However if I'll see NuWave in the stores and there are no hassles to buy it, for sure 100% I'll buy it.

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    • I also did not want to purchase on NuWave's web site. I found that K-Mart carried the NuWave IPC cooktop and it came with the 9" fry pan. I LOVE IT! Saved me all the stress and the extra high shipping fees and less stress on me! I think Sears may carry it and any cookware store at those outlet stores. Good Luck!

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    • What a scammer they are!!!!!! S&H charges $60!!!!!

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13. Thanks for the information everyone!
    Considered buying but don't need to be ripped off in so many ways!

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14. I really enjoy cooking on my NuWave Oven and the newly bought Cooktop. The food was cooked to perfection and I did not have any problems with the results. I look forward to experimenting more with the recipes that is in the Cookbook and will be expanding to ordering the grill that I should have gotten. Only good cooks can appreciate this kind of cooking.

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15. I just entered praise for the NuWave oven, I love mine and have used one for 3 or more years. This is a COMPLAINT about the order process. I tried to order another one online but messed up and wanted to check my order before submitting it. I could not. So I called to order instead. this is what happened: when I placed my order over the phone the sales rep talked me into a $4.95 shopping discount. Try it for 2 weeks then cancel if I want. I said no but he talked me into it,–OK I did agree to that. My credit card was charged $4.95 for the shopping discount like he said. BUT!!! MY credit card was also charged for a Travel Discount that I DID NOT AGREE TO. So I called right away and discontinued both of these. THEN!!!! I just got 3 MAGAZINES in the mail that I DID NOT ORDER!!!! Someone from the magazine company called and we talked and he said they would be cancelled–he had my credit card number and expiry date. Then just today, someone else called and I told her I did not order the magazines and she hung up on me!!! LESSON: IF you order over the phone DO NOT GET TALKED INTO ANY SHOPPING DISCOUNT, TRAVEL DISCOUNT, OR UNKNOWN MAGAZINE PURCHASE (If you don't cancel it they charge $19.95/month and they give your credit card info to the magazine people!!! I don't even like the mags they selected for me that I didn't order!!). I still love my oven. But this is really lousy sales practice that gives your product a bad image. Yes the shipping is expensive.

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16. I love my NuWave oven!! I've been using one for about 4 years. There seems to be a problem where the electronics go out at some point. The first time it was under warranty and it was promptly replaced no questions asked. I don't remember if I had to pay shipping… that one worked for around 3 years then electronics went out again, so I ordered one and get one free but pay shipping. I was in NuWave withdrawal for about a week til I got it. I use my oven at least 3 or 4 times a week and bought my father one. I have nothing but the best review to give the NU WAVE OVEN. BUT!!!!! when I placed my order over the phone the sales rep talked me into a $4.95 shopping discount. Try it for 2 weeks then cancel if I want. OK I did that. My credit card was charged $4.95 for the discount like he said. BUT!!! MY credit card was also charged for a Travel Discount that I DID NOT AGREE TO. So I called right away and discontinued both of these. THEN!!!! I get 3 MAGAZINES in the mail that I DID NOT ORDER!!!! A nice person called and we talked and he said they would be cancelled. Then just today, someone else called and I told her I did not order the magazines and she hung up on me!!! IF you order over the phone DO NOT GET SUCKED INTO ANY SHOPPING DISCOUNT. I still love my oven. But this is really lousy sales practice that gives your product a bad image. The reason I didn't order on line is there is no way to check your order before you confirm the payment and I messed up. Yes the shipping is expensive.

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17. I ordered this online and thought I ordered the 2 pics plus the cookware but wasn't sent the cookware and then was told I didn't pay for the shipping on the pots and pans. then while trying to get to the bottom of this order I was told I couldn't get the same deal it was now 69.95 to get the same pans as they would have sold me for 29.95 at first. watch out if you order these Items because they will get you . I have a NuWave Oven and love it I have bought others for my family and rave to everyone who asks about it but I bought it 7 years ago I guess this is not the same company that I dealt with before. I WILL NOT BUY anything from them again.

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18. So far I have used my NuWave Oven three times. The first use I cooked (semi-)frozen pork chops. They were a bit dry, but I figured it was because they were semi-frozen, and I used the frozen cooking time. The second use I cooked 4 chicken thighs – not frozen. The outside was nice and crispy, the way I like it, but the inside was bloody!! I cooked them for a few minutes longer, but they were still bloody inside. Finally, I decided to boil eggs. I cooked 7 jumbo eggs the specified amount of time (11 minutes), and they came out soft boiled!!!! I double checked to ensure the power setting was on its default setting of High. It was. I don't consider this a loss. I will continue to use the oven, but now I'm wondering how long to cook any and everything else.

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    • I use mine quite frequently and have found times do vary alot depending on the portion sizes, etc. I find if I start items on, especially meats, on half power for 1/2 -1 hour, again depending on size and if frozen, then cook on regular power, things come out very good.

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19. I ordered this product. I got two cooktops and the griddle. the total cost was 199.00. this included the shipping. I can't say enough good about these. Water boils within 2 minutes and cooking has been a blast. I thing some people just don't have anything better to do that complain.

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20. After reading the reviews I am just confused. The product and cookware, cookbook, etc look awesome and the price was a complete surprise. I am surprised that it would be so inexpensive (which made me suspect the quality) and this is where the company is taking the wrong road and making people suspect. There is no need to hide anything. It is a great product with many, many useful attributes. Be upfront, price the items what they should be. Quality demands a return and people understand that. Why face all this unwanted publicity? No one likes to feel duped.

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    • I just order two cooktop units. I hate the bullshit shipping prices but in the end its still a good deal on two units with the pots and pans. I bought a Nuwave oven five yrs ago. During warrenty period I had the dome replace because if you use it daily like I do the plastic cracks after a few yrs. I also had to have the top part with the cooking elements and control panel as that went bad. With one call each time they sent me new parts. Now those are bad so I just got a new one. For the price, considering I got five years use I think it is a great deal and a great way to cook. Food is excellent. Here is what you may not realize. Over the five years I saved far more on energy costs the the cost of the oven. The scam with the high shipping costs I feel is deceptive as it adds a lot more to what you fist see at about $100. But in the end energy savings, healthier diet, faster easier more tasty tender cooking…. it is the best oven this chef has ever used.

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21. They are out of their f n mind concealing a 100.00 shipping fee.No one likes being deceived n this is what they've done by not disclosing up front. NO THANK YOU AND I ALMOST BOUGHT IT!!!

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    • I almost bought it also, until I got to the final page and saw the total. I would also never do business with this company.

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22. I got mine in 5 days in perfect order. I knew the shipping and handling costs were high before I agreed to buy I did my research and know the average price of an induction burner is 100.00. I got two and two skillets and the griddle and the carrying case and the steamer fondue thing for a total of 233.00. Maybe not the deal of the century but certainly not a rip off! Glad I have it!!!

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23. I started to order it.. then when I reviewed my order it was so disappointed with the Shipping & handling of more than $100.00.

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24. I bought mine specially to cook outside when it get hot in the house. I already used it many times and love it. Also love the frying pans that came with it. They alone would have made it a good buy

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25. Generally if a magnet sticks to your pots they will work.

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26. I was so amazed looking at the product on tv last night, so glad I decided to read the reviews.
    Thank you everyone. I will not be buying any of their product, customer service counts. They don't seem to have it after they are paid. Thank you for all your reviews.

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27. All I know is I got mine for a Christmas gift along with cookware and I love it! I use it every single dayl

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28. My husband ordered the PIC to surprise me even though he is the real cook in the family. I would love to know how they justify a shipping cost of $99.85 and a product cost of $99.99? The customer service rep said it was "to pay for the warehouse workers etc" she offered nothing else other than I could return it if I was unhappy because as she put it "it was outside her pay grade to do so"…..WHAT? If you add up the shipping on line for the same products it comes only to $89.85 which makes NO sense to me…are they just making up numbers or was the extra $10 to cover the cost of speaking to a human on the phone when ordering!!?? I do think it is a good product but their marketing is VERY misleading. They would be better off rolling the s&p into the product cost and then say FREE shipping! You are pretty much paying for the "free" stuff through shipping and they obviously do not care when you say you are dissatisfied because they've already got your money and I am sure that you have to PAY to ship it back if you want to return it! I sold a brand new car once because I was so outraged with the dealership – I haven't decided if I will keep this thing just on principal! This whole experience has left a bad taste in my mouth.

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29. Thank you all for your valuable reviews. I had the phone number on my cell but decided to go to Internet instead and thank God. You stopped me from throwing money away!!

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30. I ordered the cooktop. Also wanted the free cookware for 29.95 shipping. received cooktop, not cookware. Called Customer Service & they said the can send it to me for 69.95. Ask why & they said they cannot give internet price, speaking to Customer Service cost more. If you have a problem with your order who are you surpose to talk to the computer screen, you need to speak to a person. Also remember when it seems to good to be true IT IS!!!!!! Sorry I ordered product, did not rec everything

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31. Go to BBB (Better Business Bureau) and search for NuWave cooking Utensils of Libertyville, Illinois and judge for yourself their credibility, I have to say I have not quite seen such a bad record. Then if you buy from them, you have no one to blame but yourself if you are dissatisfied.

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32. Almost bought this but I have learned to read reviews first. Glad people took the time to post. If a company charges more for shipping and handling than the do for the product this is a scam.

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33. Can someone please tell me if you have to have special pots & pans to cook on this burner? Or can I use my regular pans?

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    • Yes take a magnet to the store. I love my pic.

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      • We have an induction cooktop and I always have a magnet in my purse to test the pans in the store. We already had a lot of cast iron, which works very well with this type of stove.

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    • only stainless steel and the heavy iron frying pans work on the stove top. so if your cooking pans are made of aluminin. They wouldn't work.

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    • You need magnetized pots / Take a magnet with you when you buy them if the magnet sticks to the bottom you can use them

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    • Your pans have to magnetic. Cast iron, stainless steel. Paula Dean pans with copper bottom does not work or aluminum cookware. No glass.

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    • Read the above post, it is stated you need iron pans for this to work.

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    • Yes, you have to have pots that a magnet will attach to bottom of pan to see if they will work. Also, you can use all cast iron on the NuWave.

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    • Bottom line, stainless that is magnetic or cast iron. I bought a nice 11 piece set of stainles pots and pans at Amazon.

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    • NO! Need special cookware. I searched cookware at COSCO and not one of their pots or pans was compatible with the cooktop. Don't but unless you don't mind getting ripped off.

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34. Hopefully people will read all these posts and NOT buy from an outfit that has misleading advertising and has the worst customer service. Fool me once, shame on YOU, fool me twice – NOT GONNA HAPPEN

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35. Our nuwave oven dome cracked in three different places due to the heat. In calling they said that the dome has been a problem for other customers also and we could pay for a SUPERIOR dome it would cost us $25.00 and $13.00 s&h. this is on top of the original cost of $198.92 incl. s&h. That is the last product we will ever purchase from nuwave. I will also let others know of their poor customer care. My advice is to not purchase from them with them

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36. I was just about to place an order, but decided to read the reviews. Needless to say I will not be placing an order for this product based on the customer servive, or lack of good service.

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37. these guys better change practice of charging S&P , that's the reason stopping me from ordering . what hell is processing fee just pack al the s$%^^t in one box and ship the d#$$% thing, totally ripped off .

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    • Hearthware is the company thats sells nuwave and a ton of other things. They have other companies that pack and do there shipping for them. Thats why shipping costs are the way they are. Nuwave cooktop and oven are excellant products.

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38. I am just seeing the infomercial. Decided to do a little research on HOW it cooks. I hate microwaves and don't put my food in them. It amazes me how many people use microwaves these days. No radiation in my body thank you very much! MUCH thanks to the comment that this is microwave technology. I found all I needed to know …. now let's go see what's on the other channels!

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    • Induction cooking is not to be feared. Neither should microwave cooking. Microwave cooking uses radio energy tuned to the resonant frequency of water molecules to vibrate and thus heat the water inside your food. This type of radiation is defined as non-ionizing radiation which cannot mutate cells.

      Induction cooking uses magnetic induction to vibrate the metal in the pan, thus heating the pan. This is not radiation but rather induction. btw… your existing stovetop radiates much more energy than an induction cooktop. You can tell because you can feel the heat emitting from it.

      People fear "radiation" but they should instead fear ionizing radiation, like X-Rays as too much exposure of this can mutate cells aka causing cancer.

      You shouldn't believe some guy like me spewing opinions on the internet, do your own research. It's really easy, just look up ionizing radiation on wikipedia or a library, you'll get the same answer. You'll discover that the Sun and Lightning create the dangerous ionizing radiation, while microwave ovens and cell phones and your cars radiator emit the not dangerous non-ionizing, safe radiation.

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    • REALLY? MICROWAVE? that's a very ignorant statement. this thing heats through MAGNETIC INDUCTION on a molecular level.
      I love my PIC. first time i have ever been able to cook fried chicken properly (terrible electric eyes either overheat or under heat, the PIC very nicely kept the oil at the perfect temp throughout the cooking time). I even did the ice cube test by setting one on the pic next to a pan of boiling water and it just sat there melting no faster than if it was on the floor.
      what people don't understand is that there is no such thing as infallible production. no matter what it is there will always be a few items out of usually thousands that are bad. it's simply gonna happen. granted that when doing shopping via the mail it is much more of a pain in the ass when returning stuff but either deal with it or shop in person at a store.

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    • Learn something about electronics before opening your mouth. Thanks.

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    • Are you kidding. Microwave cooking is not harmful if used properly. The interior is lined so the radiation does not get outside the unit. The microwaves simply heat moisture. It does not radiate food and make it poisoned. Hell…. if Microwave ovens caused cancer there would not be very many of us left would there?

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    • This is NOT Microwave technology.

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    • What kind of nut are you. You actually believe that if you eat something that was microwaved that you will get radiation from it. I am sure you are not alone and there are a few werdo's in this world like you that would go through the trouble to write just because you saw the infomercial. Get a life Elizabeth

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39. Watched the TV ad, and was on the phone waiting to make the purchase. While waiting, I started checking on-line and found complaints like the ones here… a LOT of them! I do a lot of on-line shopping, but the couple times I got burned have stayed with me and made me leery. So, the phone was hung up and it is time to go do something else. Will do research on this and other similar products and check sources like Consumer Reports and make an Informed decision. Not something immediately needed. Like everything else, do your homework and forget the childish immediate gratification need. If something is good, it will withstand scrutiny.

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    • I trust the words of the consumer because I have been burnt before was just about to make the purchase and decided to check the reviews. In my opinion the majority of the consumers can't be wrong. So many sound like prior experiences. Soon or later one should learn from mistakes. I'll wait until they get it closer to right. Also amazed to learn that it's microwave energy. I don't do microwave, thought it would be healthier for you. To each his own!.

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40. My biggest question with ALL TV advertised products, Why wont they just tell the truth! They hire actors read a script. its all about the sale and money. I know DUH! But honesty from a real consumer goes a long way. I take the recommendation from a friend well before a infomercial. this being said Im passing on this one. I have started my own Consumer review on you tube called ravens reviews. have the rough footage done for a few products but it takes time hopefully Ill have a few reviews posted within a month..Good luck to all.

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41. I thought the nuwave and the pans were nice but the shipping costs were way out of line. To imply that you got anything for "free" was misleading. Kathy McCauley

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42. My PIC over heated enough to separate the enamel from my dutch oven. They agreed to replace, then put a hold order on the replacement without notice to me. I called 5 times and it seems that notes are not accumulated in one area of the software they use, I had to go over the same thing every time. I finally got a "Shipped Out" phone call 24 days after the initial call. By then I was outraged and said so and wanted recompense for my dutch oven, time and inconvenience. I was offered an 11pc cooking set, which included a dutch oven for shipping only. I agreed and was charges $69.99. I know they inflate shipping, so when I verified I was NOT being charged for the set, I was reassured this was shipping ONLY (I know but that's them). My trust at this point is nil, so I go online…no such thing as an 11pc set. closest is a 10 pc Ultimate NO DUTCH OVEN, priced at $69.99 + $29.99 shipping. Now I start the call backs to get a supervisor, dropped calls, delays because the notes can't be found same old stuff. After 2 hours on the phone my satisfaction was the $69,99 order was cancelled. But to this day I do not have a replacement PIC and my burnt out $119 dutch oven is a doorstop. If you have the NuWave PIC, don't turn your back on it, it will over heat, or leave your food sitting cold. But it could burn more that just a pot as mine did. And don't expect NuWave "Main Office" to care. Induction cooking is great, there are other induction cook tops…no need to buy NuWave.

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43. Wow, some of you people are really clueless, both those who know what the shipping is in advance, pay it, and complain about it, and those of you who listen to these people and make a product decision based upon those comments. You must fall into the category of those who believe everything they read on the Internet and have no mind of your own. Granted, they could be a little bit more upfront on the costs, but they do give you a total before completing the purchase so if you are unhappy with the shipping costs and click to order anyway, you're simply a moron. As for the product, the PIC rocks, I have not only showed mine to many people but others I have recommended it to have order it and been completely happy. You don't HAVE to but their pots and pans either, I didn't I have good pans. and to get two of these for about $100 with carrying bags was a sweet deal in my book. I love this thing and it performs EXACTLY as advertised. Those who couldn't figure it out should look in the box. There's a thing in there called a manual with words and pictures and everything, perhaps you should try opening it. My favorite moron comment here though was the knucklehead looking for a class action lawsuit related to the product, you're one of the people who makes America weak, not enterprises trying to make a buck and create jobs. Get off of your judgmental high horse and get a life. I bet you abuse retail clerks in Wal-Mart too.

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    • Sounds like you work for nuwave.

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    • name calling.. really? I see a lot of complaints about shipping, Im just trying to get feedback on the product and wondered what the amp or wattage draw is.

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    • I agree Jeff…its plain and simply…You know up front before you buy what the total will be..We love our cooktop

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      • Just wait, you must have bought yours recently. cracks will be there eventually. if you notice more than 20% of customers complain.

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    • Jeff boy do I agree with you. I love mine and bought a 2nd frm Amazon.com with free shipping and grill pan for $99.00 and I "don't" work for nuwave. Just a consumer who loves to cook!

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    • Jeff I agree the lady who burned her pots lining probably turned it up to high and if you read instructions tell u not to do that. I love my nuwave pics they work great and I would recommend them to my friends.

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    • You're an idiot Jeff. Any informed consumer researches a product before spending their hard earned money. After reviewing product information the decision is made by JUDGING the value of the purchase. You're the only one on the high horse.

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    • you got carrying bags with yours. I purchased two sets and didn't get carrying bags.

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44. Yes, S&H is more than the product. DO NOT PURCHASE. You will not be a happy camper…

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45. Ordered the nuwave pic after watching the tv infomercial and regret it. Don't do it. The shipping is outrageous. Over a hundred dollars in shipping and processing fees. No! The pans are not worth the money, sorry to the previous posters who insanely, think so. The non stick, is 'not' non stick. You still need oil, even for a simple grilled cheese sandwich. The only thing this cooks faster is anything liquid. Meat, takes just as long and even longer. The Grill part, not included with their 'free' pots and pans does leave grill marks on your meat, but takes forever to cook the inner parts of any meat and fills your house, clothes, hair, furniture, etc with horrible disgusting smoke. Be prepared for your fire alarms to sound off, because they will. Don't take this review as an exaggeration. It's not. Also, for those interested, I was told over the phone, by the sales rep that this was 'not' related to microwave technology. It actually is, I checked it out after getting it and turning it on. Note: This machine is loud as hell and makes that familiar microwave high pitched noise. Run far away from this company and this product.

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46. I bought the nuwave pic about Six months ago and I LOVE it . Complaints I see are not on the product itself burner is amazing and getting bad reviews but no one is complaining about the burner itself that is because it is awesome . I would definitely buy another one and yes shipping is ridiculous I agree

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47. I just finally talked my husband into letting me get them. Glad I came here first. I will not take the chance. Sorry you all had to go through so much, but really appreciate that you took the time to warn the rest of us!!

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48. I bought the nuWave Pic around Christmas time. I was shocked at the s&h at the time we ordered, but we have other NuWave products and really love the products and quality of them.
    We did order them and had no problem getting the shipment promptly. And I must say we were totally impressed with the pans. We got 2 sets and split the cost with a neighbor. We are both 100% satisfied and proudly show them to all our friends. The quality is worth the s&h.

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49. This company is a rip off scheme

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50. wow, this looks exciting on tv. and i want one but this sounds like another rip off scheme. they have probably taken something good and made it terrible by their schemes of trying to take more money from people . it seems that we are being dooped by the world scheming to take peoples money in this horrible economy and our politicians are at fault

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    • Go to bed bath and beyond $69 (don't' forget to bring your 20% off coupon – the mailers that has an expiration date but never expires)

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51. When and if things seem a little too good to be true, it is. We as Americans need to be more satisfied with what we already have, be thankful that we have what we really need, and and just not let those TV ads own a piece of our lives much less cause us to be upset. I am sorry for those who got the shaft from this company. Notify the Attorney Generals Office….they are being paid to protect the consumer and with enough complaints, they will.

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52. They should stop advertising these products on TV IF the TV station is not going to take responsibility for people being treated 100% right. I wanted to order this item so bad but I won't take that chance with my hard earned money. Damn every time I see something good on TV I go to complaints and reviews and see the real deal. I'm just going to stop looking at these Paid TV Advertisements. If I can't go into a store and buy the product I JUST DO NOT WANT IT

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    • File a complaint through the Consumer Protection Agency or wherever they recommend so it can be documented and action taken if they feel it is necessary. The more the complaints to the company, the better they can be if they plan on staying in business.

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53. I will wait until it comes out In a: AS seen On TV Store ?…..WAS going to order BUT not after seeing all this ? Canada

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54. Im so glad I read these comments, I too was going to order not paying attention to shipping charges. I figured my shipping charges should be $ 16 and add another $10 for handling, not what every one is saying. I'll hold off from buying to see what happens. In a few months this product will probably be sold in drug stores in a "AS SEEN ON TV ISLE" anyway.

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55. My heart goes out to everyone who got ripped off by this company, but I am grateful for all your comments. I definitely am not going to order this product or give them access to any of my credit card information.

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56. After reading these Posts I have decided That I don't want to go through the same head acne, like the other customers. It looks like a good deal ,but like many things on the Internet these days , Its just too good to be True.

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57. Ok, I am glad I came to this site to research the NuWave. Sounds like a excellent product, but I am not going to take my chance with my money seeing how so many people have had problems. They should be reported to the better business bureau and the TV stations that let them run these false ads should be held responsible as well. Just for the record these type of induction cook tops are available at Walmart for a fraction of the cost. Good luck shopping.

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58. WOW! i was gonna order one now i am not!

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59. Happy Camper,

    I ordered my Nuwave PIC on the phone, received it by UPS 3 days later. I was very impressed with the quality of the stainless pots and fry pans which were free. I don't know why so many didn't have a good experience with their order… yes I too thought maybe shipping was a little high too but after seeing the quality I feel it was worth it. My wife wants to order more products.

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    • DONT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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    • You can purchase the Nuwave Pic locally, less the shipping charges. As for the stainless pots, there are so many other companies that offer the same pots at a lower shipping costs. NuWave is a rip off, I too was about to be fooled into purchasing them when they first came out. The rep had the nerve to call me 3 days later after i declined and harass me. Its a total rip over over $200 in shipping and handling. Get out of here. Do yourself a favor, go to Bed,Bath,& Beyond purchase the Nuwave pic for $69 (remember to bring in your 20% off coupon mailer. If you were just like me, more interested in the "free" items (pots and steamer) purchase them locally from a store where you can test the quality of the pots rather than wait for it to be delivered only to find out the stainless is not so stainless.

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    • My husband ordered this but never got the pots and pans. When he called about them, he was told they were an Additional Purchase required. That is NOT what was advertised on the website!! We will be returning them immediately and I will be filing a complaint with the Better Business Bureau!!

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60. I am not one to order items from TV, however, I did and now when I wanrt to return the item they tell me I HAVE TO "PAY " THE RETURN SHIPPING.
    My order came to $129.84 + $39.90 =$169.74 + (Now the $39.90 (return SH) = $209.64.(The total amount I've invested).
    Now I have invested $209.64 (Shipping both ways and product total) – $129.84 (the amount they will return to me). = $79.80 (my total loss for trying their product) I am very upset that I should have to pay SH twice. $39.90 is a hard enough amount to loss for trying a product….but to have to pay twice and actually lossing $79.80 out of my pocket for trying something they said would work with the new pans I already have and they don't work on it. This makes me very UPSET and ANGERY!!!! Last time buyer on any TV products! This product is a rip off!!!!! Unhappy buyer

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    • Go to bed bath and beyond. They have the PIC for $69.99 and no shipping.

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61. I'll go along with "chevy's" comments above. I, too, was about to order, but after reading these complaints and knowing how frustrating it is trying to deal with company's that make a business out of "shipping", I'll shop locally thank you.

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62. Has anyone heard of a class action lawsuit against this company and their practices? If you have, please forward the information to me as I will gladly sign on to the suit. Utchomps@gmail.com

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63. I wish I had read these complaints before ordering. The same thing happened to me. The only reason that I did order this was because of the fry pan and such that was suppose to be free. When I called they told me that it would be another $70 for shipping. When I tried to complant they told me that "that is how it is". I ask for a supervisor to complain to, they would not let me.

    I just don't know how they stay in business….yes I do, by the shipping cost. Even if you return them they still make money.

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    • Read u comment supervisor Shannon @heartware.com customer service supervisor 800-229-2123 good luck!

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    • I liked my pic so much I wanted anothe.r I went to Amazon.com and got for free shipping a pic plus a grill pan. Amazon stands behind everything. Take a magnet to the store with you. I love mine. Sorry to see all the complaints. But I do believe the shipping is outrageous. Fortunately my first one was gift from daughter.

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    • How do you return your order if you don't want to keep it?

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64. i was getting ready to buy one, but after reading the comments, no way.am i sending this company any money.

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65. Come on people! You need to complain first to the Federal Trade Commission. They have teeth. They have badges and handcuffs. At the same time, complain to your own state's Attorney General and the Attorney General of the state that the company is located. Then complain to your credit card bank. If they don't return your money, file a complaint against the bank with the U.S. Comptroller of the Currency…they regulate banks and if your bank is really a Savings & Loan or other type of financial institution, they can tell you how to contact the comparable federal agency which regulates them. All these infomercial companies should be forced to tell customers, in their infomercials, clearly and exactly how much their total charges are with full disclosures of their shipping, handling, and any other charges and fees.

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66. I was so upset to find that the "free cookware" was going to cost me 159.00 onto of the 29.95 for shipping on my cooktop. As it stands now, I am supposed to be getting 2 cooktops with first payment of 93.00 and two more payments of 33.00. There must be some law somewhere that protects "us" from such blatant advertisement. Shame on this company for sucking so many people in . Fool me once!!!!

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    • There is, DO NOT buy if you know this in advance

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67. Si NO quieres ser ESTAFADO, NO COMPRES el NUWAVE PIC!!! Recibirás tu orden INCOMPLETA y cuando llames a reclamar lo que te falto por RECIBIR, sencillamente te van a decir que tienes que PAGAR MAS para que puedas recibir tu orden COMPLETA. Y por ultimo: Si lo quieres DEVOLVER porque NO estas DEACUERDO con tu COMPRA también tienes que PAGAR o sea son UNOS CABRONES!!!!

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68. I went to the NuWave website and discovered their ridiculous S&P charges! When trying to exit their site, a pop-up appeared for a 'chat with one of their reps'! Then I spent hours on the phone with NuWave reps and still didn't order. Finally I went to ebay.com and bought a new in-the-box NuWave induction cooktop for less than their $99.99 and got FREE shipping. I love this induction cooktop as it performs just like they said it would. I guess the company selling these units has to pay for those expensive infomercials somehow, just NOT from me.

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    • I ordered one for my elderly parents for a Christmas gift thinking it would be safer than the actual stove. What I didn't know was you need special pans for the PIC to work! What type of pan do you use with yours? The regular pots and pans my parents have wouldn't work on the PIC!

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    • Larry,
      What did you do for pans. Thy make it sound like only heir pans work

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69. Thank you all so much, for taking out the time to express your freedom of speech. These,unjust criminal companies that take advantage of consumers hard earn money trying to better accommodate their lives. I have been searching for this infomercial to purchase one myself to no avail it wasn't on whenever I would watch tv. I decided to look on line to find company & noticed the comments section first, this was the most Beneficial remarks that saved me money and a satisfaction.We as Consumers can make a difference in voicing the Deception these Co. rely on w/o any consequences. Lets all continue this practice to change their misleading ways.

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70. HELLO TO ALL,
    BEWARE, I TRIED TO ORDER ON LINE AND BY PHONE AND WAS OUTRAGED THAT MY ORDER CAME
    TO $ 229.84 FROM THE ORIGINAL 3 PAYMENTS OF 33.33! $129.95 FOR S & H? NOT ACCEPTABLE ADVERTISING!
    WANTED THIS COOK TOP – BUT WILL NOT BUY AND I ADVISE OTHERS NOT TO BUY AS WELL.
    SCAM!

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    • Just wanted to let you know I too was horrified by the amount my order came to and I did NOT order. I have found the exact same NuWave cook top at WalMart for about $68 online, not S&P if you have it sent to the local store nearest you. They also have the oven at a greatly reduced price. Stainless Steel cookware is reasonable too.

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    • Me and my husband have order the pic's. And are very happy with them. One for home and one for are semi. Yes shipping and handling was high but the weight of the boxe's you pay. I ordered the griddle and the cover for the pic and it all came to under $300.00 for every thing I ordered. The box'es are very heavy when they came in. I use my pic. And love it. Best investment I have spent. I also have there oven and love that to. Makes the best food.

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    • Someone said they ordered it from Amazon for $99.99 and free shipping and handling! Hope this helps!

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    • Thanks for the advice, will not buy it now. There should be some recourse for consumers, that is fraud

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    • Hi all. I am Lionel in the Caribbean. I am a gourmet cook and was about to order but decided to check out the complaints. Glad I did! Will make other plans. Thanks.

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    • Ordered and did not get my whole order it took 7 months and just when I was thinking ok they wanted to charge me 200.plus dollars for shipping I paid 300.plus dollars the first time and did not get what I ordered Shame on this SCAM I was told you did not call within warrantee/guarantee time what a joke they never answer the calls then the next thing is worse we will give you but you must pay shipping be careful it's a scam more money when you paid first time big joke you end paying again when I paid the first time and never received my total ordered items big laugh at my expense the joke is on me! I was telling them I already paid they said no that was shipping can you imagine three hundred plus dollars and not getting what you order the items do not cost that much? Big Scam!

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71. MUST HAVE FREE S & H – WILL CHECK BACK ON MOTHER'S DAY! MAYBE? $129.95 S&H OUTRAGEOUS!

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72. I received my BOGO free, received them, and the cookware. I am very pleased with the NuWave. Nice to be in my kitchen without all the heat from an electric stove…..Good product.

    Thinking of ordering more as gifts.

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73. Saw the New Wave PIC on TV. Nice add and looks like a good deal until you discover the shipping charges. These people are are charging outrageous sums for these services. Items are always boxed and shipping are usually highly automated. I know how much it cost pack to pack and ship. If you buy a bottle of ink the retailer buy them as bottle not in bulk. The same applied almost all across the board. This company is not the only one involved in such practices. I could go on but would not want to insult your imagination!

    Caveat Emptor!

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    • Write your legislators about the "shipping" costs. I run a small business and try very hard to charge as little as we can for shipping. It aggravates me that such businesses are allowed to do such things.

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74. I have two Nuwave ovens one was the smaller one , so I bought the bigger one I am taking care of my spousewho has alzimer's and it does well I'm happy with it.
    lately I'm hearing anoise from the infresd top where do I send it to get it repaired?

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75. Wow and double wow. I am so glad I visited this site with real reviews. I live in Trinidad and as a skybox for my items to be shipped to the US and then they ship it to me in Trinidad. Imagine the cost I would have incurred. You are talking no less than $3000. of my currency for an offer that suppose to have cost me about $1000. Thanks a mil for posting real reviews. I am tired of being disappointed with shopping for items in the US the promise me lots.

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    • My husband and I saw the NuWave PIC infommercial today and saw the deal for buy one get one free just pay additional shipping and handling. I looked online to see what they charge but the website woukld not let me go to the ordering site to see what the extra charges were. Then came across all your comments. I thank everyone for the information warning those of us considering to purchase this product from them. I work for the postal service and know how much shipping is. This is a total ripoff and they should be sued for false advertising.

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76. Thank you every one for your comments. I was almost want to order two sets and after reading all these review and talking with customer service and their outrage shipping charge I stop it. When they where showing it in TV they never mentioned it will cost $95 for shipping. Total cost will be close to $200 .Thank you all.

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77. NuWave sells you the 2 PICs and associated cook set for $100 but charges $129.85 for shipping and handling (a rip off). Also the PIC gets very HOT and will not only cook anything that drops on it, but will burn your hand. Also what is with the noisy fan in a magnetic induction system? Only the steel pan and its contents are supposed to get hot. I guess the fan is trying to cool the hot surface that is not supposed to be hot.

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    • I would like to add that even pre-order the NuWave company will not tell you the full shipping cost. I ask directly what the full shipping cost would be and received the reply "The cost for shipping the first unit is $29.95". When I pushed for what is the full shipping cost of the offered BOGO with the cooking pans, the response was that they did not have that information (remember I am pre-order and have not placed the order yet), When pressed further, somehow the communication was lost and I was cycled through a new "would you like to order the NuWave BOGO".

      The behavior is definitely NOT the behavior of a reputable company. It is the behavior of a company that has something to hide from their consumers and is greedy.

      I advise everyone to look elsewhere for this item, they are plentiful. Just search for "Portable Induction Cooktops" with any online search engine,

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    • I bought mine for $70 at Bed Bath and Beyond. I love it. READ YOUR INSTRUCTION MANUEL!! The surface gets hot because it is picking up heat from the heat cookware your using not because the glass surface get hot. This is clearly stated in the warnings section of the owners manual.

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      • REREAD YOUR INSTRUCTION MANUAL… GLASS SURFACES WILL NOT GET HOT! This stuff is a RIPOFF.

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    • bullshit, the cooktop does not get hot. it does make a lot of noise, however.

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78. I watched the Nuwave PIC infommercials–nearly drooling because I wanted one so badly. Went on line and checked them out and started the order process. Didn't take long kiddies, to see that they are making a bundle of bucks on the shipping and handling charge. I stopped the order before submitting it, and a few weeks later found one at Bi-Mart for ~ $60. Picked up five pieces of stainless steel cookware at Goodwill for $12, and I'm in business!

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    • Hi there
      I live in Canada and I just watched the infomercial for NuWavePic. Seems like the S&H is way out of line. You mention a BiMart.can you give me a little info on the performance of that product and the BiMart store. Thank you for your comments on this site.
      Ethel Graham
      Winnipeg, Manitoba Canada

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79. Same as many others.I received the 2 for 1,but I didn't got the free pot and pan.Are they going to ship it or do I have to do something about it?

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    • yes pay for the shipping and handling, I was so far into the money for the free one and the extra that never came and they would only give back 33.00 dollars ended up paying almost 270.00 dollars, they should be put out of business. Oh yeah just used one of the cooking tops it never heated up but the lights are pretty that show the tempurature! Have one still in the box that hasn't been used by me. Think the one I used was one sent back by another disgruntled costumer.

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80. Has anyone had a problem with their Nu Wave aggravating dogs? Our pitbull goes nuts when I turn it on. She shakes and shivers and runs upstairs and down. She's normally very calm. Today I tried using it, she started shivering and glued herself to my leg and then I got kind of sick at my stomach. When I walked away, it got better. Tried it on and off for over half an hour and it was the same every time.

    Is this strange or what? I love the premise of the single burner and temperature control. But I'm really confused about the dog's reaction and mine too!

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    • Maybe it is the Magnetic cooking. My dad has a pacemaker and he cannot use it because of the Magnetic properties.

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    • Just curious if you use a microwave oven in your home. Are you familiar with what is called dirty electricity? or harmful electromagnetic fields. Is your dog able to be outdoors. I have info that might help you and your understanding of why the dogs r affected by these.

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81. If you order your product online then you can avoid all the extra charges…I order 2 PIC for Christmas…shipping was free…I also have 2 Nu Wave Ovens…these products do everything they claim…best cooking products I have ever used…I cooked a 14 lb frozen turkey in less than 4 hours…it was delicious…

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    • Hi Dexxed, Do you live in ILL? You may have received your purchase, free of shipping charges… if you live in ILL…So in telling the rest of us, 'if we order online, we can avoid all the extra charges' is not an accurate statement… especially when there are so many others, that have ordered online and WERE HIT WITH THE S&P OVERCHARGES/ PER ITEM! So please Daxxed, enlighten all of us, ON HOW YOU WERE ABLE (ONLINE) TO AVOID PROCESSING CHARGES?….YOU ARE AS TRANSPARENT AS THE COMPANY YOU ARE IN BED WITH!… But bring it on… MORE FALSE ADVERTISING…and when it's all said and done, JUSTICE WILL BE SERVED!

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      • I ordered online and did NOT get free S&H. The S&H is way out of line.

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    • I really want one… but why in the world would someone come to a COMPLAINT website and post how much they love their purchase. I'm here because their INFOmercial tells me I will love it and I just wanted some input from owners that didn't like it. I will try to purchase one locally, BB&B and see for myself. I don't own a pit bull but I do have an old school frying pan

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82. Almost got sucked in by the infomercial but like the old saying if it sounds to good to be true it probably is. I thank all of you who have taken the time to write comments this is how we keep companies honest. I am still interested in the induction cooker but now I will purchase one from a local vendor who is reputable and here if problems pop up.

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83. I'm embarassed for not being more aware of hidden charges. Nuwave should refund part of the shipping charges. I' m sure there is a lawyer somewhere looking into some kind of a lawsuit. I probably could have purchased a new stove for what I paid for. I wonder how many customers they will loose by word of mouth. "LET THE BUYER BEWARE"…………..

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84. Very upset over the shipping and handling charges. From Illinois to Massachusetts they charged $179.00 for a one 32 lb box. The standard UPS charge would be approximately $12. They told me the box went to three different sites before shipping, so each site had a handling charge and each item has it;s own shipping charge instead of one box. Now this is a SCAM. Besides the terrible customer service, the product doesn't work and I would have to pay the freight back for service. DOUBLE SCAM. Will let the Better Business know about this scam and hopefully they can help to prevent this happening to other trusting customers.

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    • There is not a separate shipping charge for each facility. Whoever told you that was wrong. When you ship via UPS you are charged 1 set fee that includes any and all transfer locations. The company Precision Induction Cooktop aka Heartware Home Products is charging outlandish fees for their shipping and handling.

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85. I purchased the 2 for 1 special and recieived my order. So far no pot or pans they promised. The product is awesome. It does everything it says it does. I fry a lot of fish usually in a propane cooker outside. Best fish cooker I've ever used in 44 years. The PIC maintains the 375 derees constantly. As all YOU FRYERS know when you drop fish temp drops. Not with the PIC. Autamatically maintains temp. I love it. Send me my cooking utensils and I'll be super happy.

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86. For both of you out there who have not been scammed by the 2 for 1 infomercial, this thing is actually a good cook top. I bought mine retail on sale for $50 which is about as much as would spend on this sort of thing. I truly love how quickly it heats stuff up and gets the cooking process going. I'm alarmed a bit though by the scam as it makes me wonder if this thing is as good as I think it is why do they need to go there? I will admit food cooked on this thing smells a bit different than it might on the stove. I hope I'm not in "microwave" hell, another appliance forced down our throats that alters the fundamental composition of the food. Is quick available only at a cost?

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    • RPM, where did you buy it retail?

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87. i also was totally grabbed by the infomercial and thought of a son in a studio apt. w/ no stove…but decided to Google after seeing the final order form and the pay first claim your free stuff after part and found this site…so…I will be hunting for one or two in a store and my son loves cast iron so…should be good to go. $29.95 to mail….no idea what the "free" one would have cost to send but guessing same for S&H…I could buy a third one for that or a couple cast iron pans.

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88. I don't know what you guys are talking about but I got everything I was promised and more and got Next Day Air shipping at no additional charge it is here in 2 business days it works right the pans are solid excellent quality I would recommend this product to anyone they have changed the way people cook and I was only charged for what I bought.

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89. Thanks so much for the heads up ! Stay away from ?? Gifford / beach body products as well. You haven't seen nothing until u deal w/that comp.. they don't tell you that they are from that main comp.. maybe this comp. Is related to them. I'm sticking to the stores and finding all the coupons I can find. Good luck to all of you out there !

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90. This advertisement is worded very carefully to be deceitful. Beware , don't become another "tricked" consumer of this slick sales job.

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91. Thank you all for taking the time to warn us. I almost fell for this scam too! The thing that upsets me the most is that this was an infomercial on my CHRISTIAN TV station. That is horrible because you naturally assume that because it's on a "Christian" station it has been checked out and is legit. I am writing to the station's general manager. He should not be airing this infomercial – no matter how much money it brings in!

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    • The Christian tv stations are there to make money just like all the rest.

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    • OK, let em lay this whole thing out for you… First of all, christianity and all organized religion is just a scam to keep the weak minded and uneducated dopes in line. They convince you that the little stories in the bible are 100% fact, even though, for instance, there is absolutely no proof that the Egyptians had enslaved the Hebrews. There is no record of Moses. If it happened, the Egyptians kept record of EVERYTHING. Where are the hieroglyphics? There is none because it never happened. So, we have a christian station, a SCAM station, advertising a product that manipulates the consumer into believing that everything is "legit" because, hey, they are on a "legit" station, right? The christian station gets money from the advertiser that they KNOW is scamming their product to viewers that THEY are scamming. Do you see the big picture here? It is a circle of shadows and mirrors used to convince YOU that they are who they say they are.

      There truly IS a sucker born every minute!

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      • Haha I love you just for posting this! Thank you for having the same views as me!!!

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    • Christians are the biggest scam artists, from the pope to all the priests every single one of them is a fraud. Trust me I've been fooled by Christians way too many times, not only for my money but for my faith and trust. Which is why I converted to Islam, if you know the real information about the beauty of Islam and not only what you see on tv. You should consider the same, you will finally have peace in your heart and mind. No offense to anyone. We are all one.

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      • Sim Sim abadALLAHA Hot dog sim sim

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      • Yeah peace. When you to blow youself up to kill innocent people you'll be in pieces. Allah is for idiots.

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    • Liz–I am sure your a a good christian woman–you made the very common mistake of "assumeing"–it's the old–assume–it makes an ''ass out of you and me". Don't buy on line–call the 800 number and ask–ask–ask and make them give you the total number, and if they don't satisfy either ask for a supervisor or don't buy! Good luck and be well..

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    • Liz–I am sure you are a good Christian woman–but you made the moldest mistake in the world–you assumed. Don't trust anyone–when you saw the informational add, Call the 800 number, ask for details, make them spell out exactly what you are getting and what the cost is–protect yourself–if you don't get the right details, ask for a supervisor–if not satisfied–DON"T BUY. Old adage–it it looks too good to be true, it probably isn't. Not all Christians are good, not are all bad.

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    • Are you kidding,Christian stations make money. Tell every church out there if they don't supply a certain number of beds to the homeless, they are gone and see what happens. it is all about tax free for them. lets make all churches pitch in and help, really help people, not take in money off their grief!

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    • Christians are just like wvery one else I wanted to be a preacher,but found out some of them are just as crooked as the rest of the world.
      there is good and bad in every one so I just became the best police officer I could serve the lord in my way and let the rest of the world go by. so far as i know its a good product and I takemy hat off to you ladies I don't see how she did all that she did and could still lay on the couch and watch Guiding light,is beyond me,as well as take care of three boys

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    • I agree with you about that you would think because it was aired on a christian station that it would be on the up and up, not every thing that calls its self christian is christian, buyer beware do your home work. any christian station that airs scams like this and is willing to compromise the truth what else are they willing to compromise. thank god for this reviews and for the people who sound the alarm.

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    • All stations put these ads on because they make big bucks. And just because it's a "christian" station doesn't mean it's owned or run by good people. Write then and complain about the ads.

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92. I was about to order the nuwave offer, but I smelled something was not right when they said that I had to order the first set in order to know how much the Shipping and Handling would be on the second "free" set. Ummmm , Im not ordering this now… I do not need the trouble and expense …. Im too old to be foolishly tricked out of my money.. Do what other people are suggesting here , go to a local store , buy yourself a good unit, get the pots and pans you need and enjoy your purchase with no regrets..
    and please , watch less TV Infomercials… They are out to get your money…!

    Thanks

    maikgom

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    • I did the same thing .didn't order them. They told me $69.00 just for the pans and $29 .00 for the extra nu wave cook top . I asked why so much for shipping

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93. Thank you for opening my eyes. I was fully entranced by the offer on TV and I-net. I've always be skeptical when I hear "…but wait, we'll double your order for free." That usually means wait til next summer and pick one up at a garage sale for ten bucks. Very glad to hear the product itself is real. I will definitely start shopping around at Sears, Kohls etc. Thank you all for the heads-up; sorry to hear how many of you were fleeced. Remember the "RonCo Showtime Rotisserie oven? Bought mine at Shopko for less than the TV price over ten years ago, still loving it and using it today.

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    • Thanks for all the complaints online !!!! I was going to order 2 Nuwave cooktops, "the double your order". It sounded to good to be TRUE and it was !!!!!!!!! As for the RonCo Rotisserie, my mother had 2 and decided to sell one at a garage sale for $10.00 and couldn't sell it !!!! So what does that tell you. Thanks again for saving me a bundle!!!!!

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94. I too ordered the (2) cooktops with the (2) sets of pots and pans. Paid for everything in full including $60.00 in shipping and handling. Received my order today, Jan 22nd, 2013. Problem is, just as most everyone else, I didn't receive the "free" pots and pans as promised. As most everyone else, my receipt showed only the (2) cooktops! Somehow the socalled "free" pots and pans were missing. I have sent an email to their legal department and am currently awaiting a response. I love cooking on an induction cooktop, I used to have a full size induction stove, but with the way this company is doing business I recommend buying the cooktop at your local store that carries them. You'll find the price at $79.99-$99.99, then purchase the pans you need. Unfortunately, PIC has chosen to be deceitful in their advertising and downright ripoffs in their business pratice. A class action lawsuit is the only way to get them to change their ways! If anyone ever files I will sing on without hesitation!

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    • The same thing happened to me. I sent them an email and they said I would have to pay 89.99 for shipping for the "free pans"

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    • If you hear anything about a class action lawsuit please let me know immediately. I will gladly sign up!!. My email is utchomps@gmail.com and if you want to call you can reach me at 801-690-4573

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95. EVERYONE WHO HAS BEEN CHEATED OR RIPPED OFF SHOULD CONTACT THEIR STATES ATTORNEY GENERAL. IF ENOUGH DO THE ATTORNEY GENERAL WILL FILE AGAINST THEM AND, IF NOTHING ELSE, REQUIRE THEM TO DO FULL DISCLOSURE IN ALL ADS AND ON ONLINE!!! Please call your states attorney general.

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    • I hav contacted the Illinois Attorney General thru the website and filed out my form. Hope it helps someone else because I got screwed!

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96. I was going to order a set. But lucky I read the compliants on this web site. It is a shame everyone does not have excess to this web site.Rose

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    • Same here. Was about to order then read your comments. Thank you. Gfrankie

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97. Buy it at SEARS or Kmart for $79. I have been using it since I was stationed in Korea in 1994. It's great and works as it's advertised, but ordering it and getting anything for free is always susceptible for scamming.
    Buy it in the store, you will enjoy it.

    Juan

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98. Just hung up in disbelief. $140 to ship & handle the free gift!?! That's free? I hate businesses that deceive. If you have a great product sell it for what it's worth or risk the wrath of the intelligent consumer. And shame on you for deceiving the uninformed. I will not invest a dime in such a business.

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    • yes that is the most stupid thing, but the time I get all the FREE stuff the amount was over 300 dollars……do they think am stupid…….

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    • Sorry Renee but the "intelligent" consumer wouldn't fall for this crap to begin with.

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99. what is it called in other stores rather buy it somewher esle before get it at thier site

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100. not sure where to find it at beds bath beyond/ what is it called in that store

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101. thanks fgor yopur comments / if i didnt see what everyone went through i would have bought them too
     lilpot pie maker same way if u send back u end up paying 20 dollars to send them back / then u get refund and lose half of that/ wish i didnt buy from them either i will try kohls see iof i can find the merchandise there

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102. I ordered the nu wave oven today. They advertise 3 payments of 33.33 plus s&p I ordered several accessories, again to be divided into 3 payments. I expected the charge to include one month of these payments plus shipping which totaled 208.00. When they emailed me after the sale and broke down the payments, they added 100.05 to my initial payment and 37.00 to the monthly payments. Both of these additional charges were not explained. They advertise a price and then tack on undefined fees. I'm guessing they will claim the roughly 200.00 overage as a ''processing'' fee. What a scam. They do not show this to you until after you submit a payment. Do not order from them. Buy one at Kohls for 99.00. Of course, there is no customer service on Weekends, so I can't cancel the order. I'm furious. Horrible deceitful business practices.q

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     • Many companies that advertise on TV do this same thing. They skyrocket the shipping and handling fees. I know, I have been taken by this scam.
       That is what led me to search for complaints on the NuWave oven. We learn our lessons the hard way!

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     • Karen same thing here! Fill out the form with the Illinois attorney general. I am even if they can't help at least I've done what I could!

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     • I too been burnt in years past by the BOGO's…Ther problem is most ALWAYS deceptive. But it also happens here at local grocers..raise the price per pound, then offer a BOGO. But at least you can SEE befiore you buy.
       Use Cast iron or the 18/10 stainless steel should work

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103. I to was part of the scam I think we all need to go to the BBB and file a complaint

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     • also the Attorney General of your state

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104. if you don't show my complaint , i will make it public .OK

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105. ……Same happen to me .. i order a set of buy one get one free with the free pots and pans and i only got the cook tops and then call them and they told me the same thing … very expensive shipping as well … for sure i will never buy anything else from this company ……….

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     • I am not going to buy it. I hate cheating companies. If you got a good product sell it for more. Don't be deceitful !
       Ryan

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     • IF ANYONE WOULD LIKE TO ET A CLASS ACTION SUIT AGAINST THESE PEOPLE OF FALSE ADVERTISING OR BETTER SAID DESEPTIVE ADVERTISING CONTACT ME AND LETS START TO SHUT THESE SCAMMERS DOWN… Reuben

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     • Same thing also happened to me. Ordered one set – took them up on getting the second full set for just the shipping and handling. When we received the product – just one full set as advertised and only one other cooktop -No pots or pans. Found that the shipping and handling was $129.95 (outrages!) When I finally got ahold of customer services I was told I could get the second set of pots and pans if I paid the shipping costs of $54.95. The customer service agent said if I sent the product back that I would only be reimbursed $99.99 and not for the S&H. My total bill was $229.94. Although the product appears to be a good quality – the shipping and handling costs is nothing short of being a deceptive tactic by PIC. I waiting to see when the Illinois Attorney General will open an investigtion on this company. Dale (one of the suckers that fell for NuWave PIC's scam).

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     • Same happen to me, but I DID NOT ORDER! I never seen such a mixed up company in my life. The first time I called I was told of the S/P of 29.95, for the 2nd 'free' cooktop & if I wanted the free (ya right) bonus, I would have to pay another 29.95. Which wasn't too bad, since I've priced out the cookware for it. At the end of our conversation, I went over the costs and she said "Oh you have to add ANOTHER 29.95 for the first cooktop too", well, I wasn't happy, because the way their ads are put together, the S/P is so hidden, it makes you think you're getting a great deal. She was getting upset with me, after I told her Amazon had cookware and cooktops like this, and I was doing a price compare. I told her I would buy it, but I wasn't paying another 29.95 for shipping for the first one! Just the $33.33 x3 payments. I didn't buy it.
       The next day I got a phone call, it was automated from NuWave to call back to the REWARDS department, so I called that number, where they told me they would give me a 100 gift card to Walmart and a few other place I could use it at, along with a ten dollar rebate with them. BUT the price had changed with the products. The unit went up, the shipping went up to 59.95 and the pan set was totally different. I wasn't happy to say the least and the guy I talked to was very VERY rude!
       I ended up calling back today, I did get a nice woman, (FINELY), but guess what… The prices were different AGAIN and so was the free pan offer. OHGosh!! I ask her why everyone has different prices they are telling me, she came up with they informed me wrong.
       Needless to say, I AM NOT BUYING A NUWAVE, going to buy from Amazon!!

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     • mary, i just received my Nuwave ovens today (Buy one get one free deal) and it appears the pots and pans that were supposed to be with them did not come, I paid $166.00 for them.I am going to wait and see if they arrive at a later date or should i call them. reading all these complaints maybe i will just be wasting my time. If so i will be very disappointed and will never buy from this company again and will tell others not to as well.

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106. I ordered via phone and did receive the 2 cooktops and 1 set of pans plus the griddle and grill I ordered. However, I was lead to believe I needed to purchase a second carrying bag if I wanted it because only one would come with it….which I did because I wanted two. But, only one came in my shipment. Upon calling customer service I was told that the only way to have the first bag free was to order on line and not by phone. This was not was what was advertised nor was it what the person taking my order thought either. Now they have to go listen to the call and make me wait 7-10 days for a response. Really misleading and still no bag! And yes, the shipping and handling is way over priced.

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107. I was about open the Nuwave website when I saw this, glad I did! I wanted to order 5 for gifts during the year, but the S&H scam has stopped that. I'll try to find it elsewhere and save a bundle. Thanks to all who posted their complaints. Hey Wayne Dolchivino, why dont you check this out, right down your alley.

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     • Thanks for all the reviews. I knew it sounded too good to be true as I just watched it on tv. When looking online, also, I saw all the outrageous cost for the extra items; grill, fondue set (that was supposed to be free). Also the carrying pounch cost another $19.99. Thanks for posting all of your complaints. I'll go to Sears, Kohls, Kmart or somewhere reputable. Bev

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     • From another almost victim. Thanks for all the information sharing! My girlfriend has been all over Me to purchase this product- thank golly I wont now! Websites like these are God sent- I too will shop locally! again Thanks- Kent

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108. If you haven't figured it out yet, these "sold on tv " companies are not selling products. They are selling "SHIPPING AND HANDLING".

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109. This was enough to scare me away from ordering anything. Thanks

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110. In Defense: I bought 2 units and they both work exactly as advertised. You must use induction ready cookware (Iron, Steel, anything you can stick a magnet to). This would not include Aluminum, Copper or Stainless Steel. And it says this right on the box as well as in the instruction manual and in the accompanying DVD. My 1500 Watt Microwave took 4 1/2 minutes to boil 16 0z of water and the 1300 Watt PIC took 1 1/2 minutes to do the same. It works on any size pan that fits on the unit. The unit runs cool with the glass top getting only slightly warm as a result of being in direct contact with the hot pan. No complaints of any kind.

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     • I totally agree with you. The product is great . I have other products Nuwave produces and both my son and I love them.

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     • So sorry I ordered the Nuwave PIc ware. None of my cook ware will work with them. Now we either lose $69 shipping and pay additional money to return them. The person I ordered them from said my Stainless steel would work but fail to say it had to have a magnetic bottom. I asked before I ordered and told her I wanted to be sure mine would work.

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111. Glad I read these reviews before buying. No way now, I will find it in the store. Thanx for saving me the disappoint and MONEY..

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112. Sure wish I had seen this website before I ordered! Basically same complaint as with most others–did not receive the merchandise as described in the infomercial and stuck with outrageous shipping charges!! I will send back the 2 cooktops tomorrow and cancel my credit card charges. I'm sure I'll lose something on this deal, but I'll check it up to a lesson learned Tried to contact this company about the problem but received no response. Hope some state's AG office investigates and puts an end to this scam!!!

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113. Wow. I was about to buy 4 of these for us and our kids but thanks to all these comments I will not .. Thank you

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     • I too was tempted to buy this! I went to the website, and thought, $99 for 2 cookers, cookware, etc – sounded like a good deal! Then when I went through the ordering process, you have to pay another $30 for shipping on the 2nd cooker. I'm sorry – but I ship items all the time and it wouldn't add $30 to ship an extra unit! They are making money on the shipping for every item. It is not 3 payments of $33 for the whole package! It is those 3 payments plus $30 for shipping for 1 cooker. Every other item in the package adds another $30 in shipping. Scam!!

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     • Bed Bath and Beyond sells them for $59.99. No shipping and handling charges. Go there and you'll be happy. The product is sound and works just as advertised. Their online business practice is, on the other hand, a ripoff. Just purchase from reputable store that carries it. Good luck!

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114. Interesting…just watched the informercial and decided to investigate because my electric stove IS a nightmare and I'm waiting for it to blow up so my home warranty will kick in for a new one (home warranties are great but you are at their mercy). I so appreciate the comments and advice. Wrat I don't understand is they have the BBB accredited logo on the ad. How can that be when there are so many complaints about their business practices?

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     • Any business can sport the BBB logo. They basically BUY a BBB rating, which is actually another type of scam for the public as far as I am concerned.

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115. Well,I already knew its a ripoff when you order from the tv.or online.So I bought mine at Khols in Lacy wash .I got one fry pan with it.It sticks really bad and the ones on the infomerical were green anyway it does heat up in a flash cooks really well.But…. You do not have to buy high priced pans for this. I use my cast iron skillet and pot. Any pan that a magnet will work on then that too will work on your cooktop. I paid 50.00 for mine .STAY AWAY FROM T.V. orders they will indeed rip you off!!!!

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     • Thanks for your post. I have many cast iron skillets and pans. I'm going to buy a nuwave PIC at Khols.

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116. Thank you everyone! I just watched the infomercial and was excited to research and buy one. But after reading your comments. I decided I will not buy from this company. There are other induction type burners that I can buy that work with regular pots & pans. I will check those out. Thanks again everyone for making me aware.

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117. You can buy the cooktop alone at Bed Bath and Beyond for 59.99 and get some pots at T J maxx or Marshall's for 25.00 or less if you watch for them when they come in. I got an 8.5 covered grand gourmet chef's pot from meihers for 39.99. both work with the cooktop

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     • Thanks Betsy, will take your advice & go to B.B.&B. Will also go to Marshall's for the cookware. My blood pressure can't afford the shipping nightmare. It's things like this that send people to anger management classes.

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     • If you want to get one of these cooktops get it from ebay..I got mine for 50 bucks on ebay and alll my pans work with it fine. And it was brand new in the unopened box..Oh and my shipping from ebay member was 1 bucks LOL. I wold never deal with one of these companies directly..The money I saved in shipping I can buy another one on Ebay

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     • Thank you all for taking the time to inform us of a big mistake we were just about to make. Was planning to purchase 2 (really 4 since B1G1F).
       When did it become ok in society to screw people and legally get away with it, advertise, take money , and have a 'whatever' attitude toward decent people like 'NuWavPIC' has.THANK YOU, for doing the right thing and helping others even when so many have had to deal with their deceptive ways.

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     • You are a peach, Betsy! My husband and I have been scouting this item, and thought about buying it through Amazon. Your price is cheaper, your ideas better. We called the 800 number from the infomercial, and getting all the info on shipping and handling was like pulling teeth, only to find it was ridiculously expensive! Many thanks, everybody. Going to BB and B!!

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     • I checked the main BB&B website and they do not list this product at all…… ???????

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118. I just want to say that as a certified chef, the nuwave oven and p.I.c. are great products to use. However, the company is a nightmare to deal with and are completely misleading to the public. If you wish to purchase one of these products do so from a store so that you do not get scammed and screwed around. Even if you have to wait or search a little bit to find a store selling the product(s) you want its worth the wait or small effort not to be insulted and rudely spoken to by the employees of this company. Note to the NuWave corporation ; you offer such a nice product, if you wouldn't try to scam and rip off the public- you would be selling your products to everyone. Its your scamming and extremely poor and ignorant sales department that is killing your company. Why would you want to use underhanded tactics and damage your profit margin. It makes no sence. You offer a superior product, back it with honesty and superior customer relations and your company will respected without second thought. How many times fold do you think your company's profits and stock will increase with this simple fix. The public only wants to be dealt with fairly and honestly.

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     • I just want to throw in the fact that in Canada the Shopping Network (TSN) is selling these online or over the phone for $119. It is a basic order that includes only one burner, DVD and book. There are no cookware sets available (I already have a Kitchenaid set that works great with the burner). It took two days from order to delivery and there were no surprises.

       Now, why doesn't Hearthware Inc. use an outlet like HSN, Brookstone or Hammacher Schlemmer to handle the product properly I wonder? They are obviously terrible at customer relations!

       By the way, the burner is simply great and if you can find one by other means than ordering from Hearthware, I would definitely check it out.

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     • Wolf, I am taking your advice, THANK YOU FOR SHARING!

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119. Yes as all the rest of you that got ripped off the same thing happened to me. I fell for there bull s— an got the big one. Ordered there wonderful product was supposted to get free pots and pans an never got them. Call them an was told that was not part of the deal, said I didn't order them that way. Why would anyone order the tops an not want the ferr pots an pans.oh yea. almost forgot,I shipped them there junk back an only cost me 20.97 I just wonder where they got there shipping costs from. Maybe they sent it by limo service…

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     • were you out sick the day they taught the difference between there and their?

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     • Dale, THANKS FOR SHARING! (I put a thumbs down on Gene's comment)

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120. I ordered the PIC System with an extra Pic and expected the items described as "free" two skillets, a pan, the 9 piece fondue set, etc., etc., I GOT the pics and the cases I purchased, and when I called the phone number on the order was no good and after I got back on the website and found a working number I got the same song and dance….the cookware (valued at $200) IS free, but you have to pay the $69.95 shipping fee to get it! I don't know if I should return the PIC's and tell them to stick them where the sun don't shine or not! I own the NuWave oven and was so excited about this purchase. What a scam and what a major disappointment! $69.95 for items described as "FREE"! Heck, my first payment was $86.56 and 59.90 of that was shipping! Now I still owe two more payments of $36.66 each. That means it would be 99.00 for the two pics and $129.85 for the shipping! Maybe calling the Atty General and/or Consumer Affairs isn't such a bad idea after all!!!

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121. Has anyone filed a report with their Bureau of Consumer Protection, State Attorney's General Office, for misleading advertising and pricing irregularies. They advertise what appears to be a reasonable price, stress the six "free" gifts for ordering from the infomercial and then charge you for the "free" gifts by calling it individual shipping and handling, thus causing the shipping and handling to be almost equal to the merchandise cost. Example: Of a total invoice of $237. – $92.75 was shipping and handling.

     If everyone who is unhappy with this contacted their state's Attorney's General Office, perhaps a class action type suit could be generated and the company would have to come clean and be upfront about their practices and more honest in their commercials. If shipping and handling costs are almost equal to the purchase price they should say so in the commercial. Telling you piecemeal on the phone doesn't give you time to realize the true cost of shipping. I think their product is good so I don't understand why their commercial is so misleading.

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122. I purchased this device and It was delivered, just the 2 cook tops. The bad thing is they sound like the inkeeper from Les Mesirabbles. Charge you for everything they can. $60 US in delivery and the ( Just pay sepparate shipping charges ) When the charges are different, that's the 1st red flag they they are actualy charging you for what they call FREE> In my eye's as how they do business, it is a scam. Let the BUYER be WARE.

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123. Noooo way Jose!….This advertising is MISLEADING the potencial buyer,…I have had the same bad experience than all those peoples…..I paid the full amount of $93.23,plus two more payment of $33.33 for a total of $ 159.89 two pic and the complete set of pots and pans as advertised,but only receive the two Cookers…….Complaining to them?……THEY DO NOT COOPERATE……Please,DO NOT BUY THIS PACKAGE FROM TEHM!…

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     • Thank you, almost bought it.

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124. Thanks for all the info. I too was going to buy them. And on the informercial it appears like you get two cooktops and the free sets of cookware for the$99plus S&P. The S&P is where they get you.. When I called in to order I questioned it and she told me the cookware is not free.She said that is a deluxe set of cookware and if you want it, it will cost $69 plus $29 S&P. I then sent a complaint be e-mail to the company, that the commercial is very misleading. About an hour later someone from the company called me about the complaint and she had two different stories about the add. Thanks for the info. I'll go to Bed, Bath And Beyond if I want one.

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125. Why all the comments about the "E1" error? The website, the cookbook, the instructions ALL tell you exactly which types of pans work with this cooktop. This is an INDUCTION cooktop. If you are unaware of what that actually means, educate yourself. According to the book you receive with the cooktop the following are compatible with the cooktop: stainless steel with a magnetic base, enameled iron and steel, cast iron, if you are missing your nonstick and teflon (garbage) pans, run to CVS and get the $19 "orgreenic" pans…also any of the precision cookware.

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126. I to ordered thinking the pots and pans were free, but they were not in my package, i called they said i had to pay an additonal 70.00 for the pans? when i told her they were suppose to be free as it stated on t.v she told me, they are but shipping is 70.00?I told her thats not what it says on the ad, she informed me that it didn't you learn that when you make your order. and it only says during placing my order that they are upgrading the skillets to a larger size for the addional price. what a rip off. never again will i order from them.
     if they dont want to lose customers and bad publicity from us, they should ship us our pans.

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127. I ALSO GOT RIPPED OFF. I PAID FOR 2 S N H CHARGES N RECEIVED ONLY ONE FREE SET OF ACCESSORIES
     I WOULD LIKE THE COMPANNY TO FOLLOW UP N SEND ME THE REST OF THE FREE ITEMS!

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128. We received our Precision Induction Cookware yesterday and used the fry pan to prepare venison chops last night. They were delicious and we were billed the amount we expected to be.
     Now we would like to order the cast iron grill pan. It was a good thing the young man on the phone had me check out my pots and pans with a fridge magnet as they would not have worked being aluminum. We are very pleased and will find it very handy in ou RV and at home.
     Shirley S.

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129. Just received this rip off. Same complaints as everybody else. Outrageous shipping. Keep getting that E1 error and my triple bottom pans won't work.
     Has anybody disputed the charge on their card and been successful? These people need put out of business now.
     Kate

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     • I totally agree. I've been ripped off as well. All that is promised will not be delivered, for sure.
       They need someone to come down on them, and hard.
       jim

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     • KATE AND EVERYONE U HAVE TO ASK ALL KINDS OF QUESTIONS. I BOUGHT THE SET, BUT I ASKED ABOUT THE SHIPPING AND WHAT I WAS GETTING AND IF THEY DID NOT ANSWER MY QUESTION I ASKED IT AGAIN. I DO AGREE THAT IT IS VERY MISS LEADING. BUT IF U ASK WHAT IS THE COST OF THE PIC AND THE PANS ONLY THEY WILL LET U KNOW. THEN U ASK ABOUT THE FREE SET, ASK HOW MUCH IT WILL COST U FOR THE FREE SET ALSO. THEN ASK WHAT IS THE TOTAL U WILL PAY FOR THE 1ST SET AND FREE SET. ASK WHAT PART OF THAT PRICES IS S&H, WRITE IT DOWN SO U WILL NOT FOR GET IT,THE MAKE YOUR DECISION. SO I KNEW WHAT I WAS GETTING. STARR

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130. Rude person on the phone! she hung up in the middle of my question!

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     • The same thing happened to my wife yesterday 4 Jan 2012.

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       • Think you mean 2013.

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131. I too received the E1 error message and the only thing I can figure out is you have to have very special pans to use their product. A little more clarity in explaining that to the consumer would have been great. So now I have to go buy some pans not theirs.

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132. I too thought I was getting the pots and pans with the order. I'm glad I'm not the only one that got that out of the commercial. When I called them, they explained and they were right. According my paperwork I should not receive the pans so I went ahead and reorder them for the $69. The more I thought about it the madder I got and I called him back and canceled that order . No wonder these commercials get into that favorite saying. But wait, will double your order for free anyway I hope to stop somebody else from buying it.

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133. Don't buy this product! It is a scam!

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     • Thanks for the warning…I ordered the PIC with the Grill from Amazon.com. It just arrived today and I got what I ordered…$119.99 and free Fedex shipping!

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134. I was gonna order this product but after all these negative comments im glad i didn't don't need no more headeaches

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135. Yes. Shipping and handling is outrageous but I got 2 cooktops 2 ultimate cookware sets 4 frying pans (they are amazing) and a carrying case. It all came in about 2 weeks time. It is amazing to cook on and you can't get a better fondue pot. I have paid over $100 for an all clad frying pan so $300 for all this was a great deal!

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     • you work for the company. I know of no one that got everything they ordered.

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     • Well, I am glad to see u happy with your purchase! I purchase the grill and it came with the handle broken, and I emailed the same day i recevied it and no one responded, i called the next day and the customer service rep. thought i was a 2 year old and repeatly treated me like a liar on the phone i am n the process of sending in pictures of the broken grill to get it replaced and i am upset that the customer service that my husband wants to send back the total order! it is a great buy but not worth the hassle of getting spoken down to….

       marie

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     • Paying $300.00 is not what the infomercial advertises!

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136. I bought my P I C at Mejier for $79,99 it came with the 9 inch frypan.

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137. If you think you are going to get somrthing free, THINK AGAIN. Nothing is free and I should have known better. I got my shippment today and was very disappointed. The way I understood the commercials & when ordering over the phone that I would get two complete sets by paying the extra shipping & handeling. For $229.84 I got two burners but only one set of pots & pans. I would send it back but they don't refund S&H. So if it goes back they will send me $99.99 back but not the S&H of $129.85. If you want the burner OK but don't get burned on the FREE pots & pans

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138. I also was scammed by this company. Did NOT receive the cookware that was advertised. If you send it back, you will be out the shipping/handing cost that you originally paid, plus the additional shipping to send it back. This is one big scam. WILL NEVER ORDER ANYTHING FROM THIS COMPANY AGAIN. Also, cookware that a magnet will stick to is suppose to work but don't count on it. I have some that had a magnetic bottom but unit would not work with. Just stick to cast iron, which has not problem working.

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139. i to ordered the product the free items were not included . i am also sending the items back and cancelling the order on my credit card

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140. I too did not receive everything. The S/H was out-of-sight. Couldn't believe the $99.99 item would end up costing a total of $229.84. They also told me they could ship another cookware set and it would cost $69.95 and that would include everything. Then next e-mail said "I apologize", you got everything you ordered. What a sorry company to do business with.

     1 free carrying case
     1 pic 99.99
     Shipping 29.95
     1 Pic bogo 29.95
     1 cookware set 69.95

     Total $229.84

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     • why would anyone buy these bogo deals, as for this one, it is true they put the costs up front. So why arei you all complaining?…I never fell for that garbage, it is a for profit company how do you think they make their profit,,by charging you high S&h…Go to a local store or order from Amazon.com it is only $79.00 for the basice and there is not s&h the item is supposed to be a good one it is the high cost that will kill.

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     • i am sorry to say i was one of the suckers that purchased this. my shipping was more expensive than the 2 cooktops and the pots that were included and i wound up paying the 229.84. to add insult to injury i now have to purchase all new pots because mine don't work with this product. the pots are a fortune. i would have been better off buying a new stove.

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141. I haven't had any problems with the company – they were very upfront about the additional shipping costs with me – though maybe I just got lucky. I have both the Nuwave oven and the PIC and am happy with them both.
     You do have to own or purchase induction safe cookware to use the PIC which they are not very verbal about on their advertisements.
     They did not have the pans in stock at the time that I got the PIC only a larger more expensive set which I declined and I ended up buying a cheap Mainstays set from Walmart – it works with the PIC.
     I have noticed that when you go to the link after seeing an add on TV most of the time they do not give the advertised upgrades and you have to call directly. Also if you go to the link and then try to leave they will ask you to chat with someone and usually give you a better deal.

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142. I to have not received all of the items in the bogo. Did receive two cooktops but no other items stated in the infomercial. The units do work on a limited bases. Use a 10 inch cast iron skillet and only the center two thirds are heated. Use a 6 inch skillet or sauce pan it is fine.

     I did call three time about the remainder of the items and got all kinds of answers. Out of stock, they were shipped or pay more. They charge more than enough for what was sent and I am not paying more to get what was not sent.

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143. I really feel like these people need to be investigated thier sales person kept us on the phone for an hour or more trying to give us things or sale us something its yours free keep for 30 days and then cancel dont think so.
     After much aggravation of listening to her question after question we told her we wanted to just cancel and she informs us we cant be cause she processed the order well how in the heck did you process an order with out going over the order with me to make sure its correct and telling me my final total.
     I thing am going to have our attorney general look into this company

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     • Call your bank or credit card holder and tell them to remove the charges.

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     • FED-UP WITH INFOMERCIAL FRAUD! Scamming appears to be ramped in the INFOMERCIAL INDUSTRY! Food for thought: Finding the source? Who is behind the INFOMERCIAL process? Is it two companies that merge into an agreement to scam consumers?

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144. The ovens are great but the price they do decieve you ,cost more for shipping and that is the truth then you pay over 200 plus dollars ,they bill you in payments after they already take half and even more of what you owe as they say on tv or the site ,,,Its a dam shame because they do work really well and the clean up is so easy ,,,,,,,But i would not of bought on the grounds they use to get you to buy and lie , they give you pots for one stove only ,,, they say you get another one for the other stove but that was on tv then on the site its not , you might as well just buy them in a store if you can find them ,,no fricken shipping ,,,,,,,,,got charged for both shipping it was more than the pots I am sure ,,,

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145. I am glad I read these comments because I was tempted to buy. but not after reading all the problems, I definitely will not buy.

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     • I too, like Mary, am glad I read this comments !!! I really wanted one of these, but no way now, after reading how they rip you off !!!
       Thanks everyone, for your comments.

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     • Go to AMAZON, $79.99

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     • I just ordered one, but ordered via Amazon.com. I ordered it with the grill (i wanted). It is best to order from Amazon. There needs be be a law how much "s&h is limited to, such as actual shipping cost plus $10. All those tv ads about buy 1 get one always have inflated s&h. Did I mention my s&h was FREE.

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146. Hello,
     Just fyi, for anyone living in the Pacific NW, I saw this item for sale in a local Fred Meyer store. Hope this helps!
     Pat, Tacoma, WA

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     • How much was it at Freddy's? Thanks for your post.

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147. THIS IS A SCAM! They charged $69.00 to ship a 10 lb box from Illinois to Iowa then wanted more money to ship the complimentary items that were supposed to be free.

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148. It is a ripoff on the bogo. I now see that they changed the website. We paid alot of money for the s&h thinking we were going to get two sets. DO NOT BUY THIS PRODUCT FROM THEM. go to Amazon and look at the cooktops they sell. cheaper

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149. Is the worst item I bought ,it doesn't work with my pans so if i want to keep it i need to buy new pans.

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150. I fell for the SCAM too. Furnished Credit Card numbers etc. Received 2 cooktops. They charged me $93 for 1st payment. Did not receive any other items as advertised. I read all the UNFAVORABLE reviews and decided they plan to ship the rest later (3 more at $33 plus $30 to ship each item). That would run me about another $240.00. So I say to myself——-SCREW YOU MISTER. I cancelled my credit card. Let them try to screw me more????? Goodbye Scammers & Cheaters, See my Attorney .

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151. I have the NuWave oven. I am so impressed with it. I use is more than I do my oven. My girlfriend bought the pic for me for Christmas and I absolutely love it. We both love fondues but here in Chicago, going to a fondue restaurant is expensive. So now we can do it at home. I have never had any issues with the NuWave oven. This is my second NuWave oven. I gave the first one to my brother in law and ordered me another one. Cooking on the PIC is so easy. I don't understand the complaints here. So far it appears that most of the complaints are due to shipping or cost. Has anyone tried cooking on it?

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     • That's because the shipping costs are as much if not more than the cost of the things you are buying. I could ship a bigger box to anywhere in the U.S. and it would cost me 25 dollars to ship everything in it. They are charging 29 per item AND 70 for the pots and pans that are supposed to be free. That IS a scam.

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152. got screwed big time…. like a lot of other people, i ordered the buy one get one…. yeah right when i talked to ann in customer service she told me that it would cost me 149,99 including s&p but was charged 284.00 on my credit card 184.00 for s&p come on what a rip-off!!!!!!!!!!!!!! and they didn't even ship the carrying case? what the heck!!!!!

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     • Did you have any luck complaining. My husband bought the 2 for 1 deal and 184.00 for shipping and processing. I did get everything I was suppose to.

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153. I was so interested in getting 1 of these but what has held me up is the fact that I don't want to order it off the television specially in the info already know from years back not to do that. but I do want 1 just to see how it cook soon how great it is but I guess I'm going to have to wait a little longer until I find 1 at the price I want to pay and where I actually wanna buy it from that's why I'm so good to look at these web sites can keep me from wasting your money

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     • Dede, PLEASE DO WAIT and find this at ANY OTHER place than the RIP OFF ARTISTS who make this! The shame is, really, on ALL of us, though. We, NONE OF US, should be buying this and/or supporting their company, in other words. They SERIOUSLY misrepresent their offers and have scammed so many of us that if we were smart, we, the consumers, would PUT THEM OUT OF BUSINESS instead of buying their products elsewhere (or at all). But if you just can't stop yourself, you might do what someone else did and go to BBB (Bed Bath Beyond-not the Better Business Bureau who would tell you to RUN), and get it there. PS—don't try to buy OTHER INDUCTION-FRIENDLY cookware— I've tried THREE other types that CURIOUSLY DO NOT WORK with this POS product. If you are going to get this thing, just suck it up altogether and get their WHOLE SCAM, cookware and all.

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     • Bed Bath and Beyond sells the Nuwave PIC. Amazon sells several similar cooktops.

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154. what is wrong with u cry babies, everyone got screwed except one person that bought one from amazon without all the other junk , 80.oo no shipping charge, any time u get two for one u will get screwed,,, i buy everything from amazon.com n never hav a problem, if i hav a returrn it in instandly fixed…remember if it too good to be true, it is, i just ordered one , but just one…

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155. I did not relize that you had to use special pans. The shipping & handling sucks. I will never do it again.

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156. if you just but the cooktop and none of the extras , this is a good deal… 129 all one payment.. jsut say no to all the other offers

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157. Saw advertisment on TV. Wow! Buy one get one free: two cookers, two sets of pots & pans, $100.00, what a deal. Placed order, however, after reviewing charges, S&H Totaled $188.00: $25.00 for each cook top,
     $69.00 for each "free" set of pots & pans, I canceled order. Not such a good deal. Too bad.

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158. After reading the negative reviews I will not be ordering from the info commerical. but I can tell you I own a conduction stove and they do everything that they say. I love it. It does take special pans but I have had it for 20 years GE came out with one in 1990. I don't think you can go wrong with the product maybe just the source.

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159. I saw the infomercial and after thinking about it for awhile, ordered it. By the time I found the mountain of complaints about the company it was too late to cancel.
     But within 10 days, I had my package. There was damage to both fry pans.
     I called customer service. I was speaking with a real person within ONE minute. I explained the situation, was placed on hold briefly, then was asked to email pictures of the damage.
     About another 3 days passed, and I was thinking "uh-oh, here we go". And then I got a phone call (in response to my email!!) from Paul in customer service, confirming that they would be shipping out replacement pans.
     As promised, within just a few days, I had my replacements – no hassle and no extra cost.
     And I LOVE the product. I cook my breakfast every day on this thing. It works, it's easy to clean…
     My experience may not be typical – the company may have some issues with cust service- but it's not all a scam. I probably overpaid for what I got, but it was the price I agreed to. I'm pretty happy overall.

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     • Please tell us what the included cookbook or recipe book is like. What foods are in the book to help you get the right temperature for?

       Thank you.

       Jim and Marsha

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160. We bought one yesterday at Bed, Bath & Beyond for $69.95 in Dallas (Park Lane Store), Texas. Plus, we had a 20% discount coupon. We haven't used it yet–still reading all the instructions, etc. I've been wanting one for two years, but would not buy it from the TV offer because felt it was a big-time ripoff. We've excited about getting it and can't wait to try it. We travel a lot in a motor home and know we will use it on the road as well as at home in Dallas. Merry Christmas!

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     • How is the User Manual that comes with it? Does it have recipes in it? Does it give you a chart of temperatures for all the various foods you cook so you can get it right?

       Jim and Marsha

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161. What a mess.. Garuantee? oh yes, If i stet the two hot plates ond one set of pots back, I would have ended up with nothing and cost me $121.00……..We figured the shipment would be thirty dollars but it was as stated. So if you get it and dont like it it will still cost you alot of money for NOTTEN. DON AMY,,,,DUSON, LA
     Oh yes, I've been SCAMMED bad time.

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     • learn how to spell dude….pathetic

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162. I love the cooker and will buy another but I got mine through Amazon. $79.95 with free shipping. If you get a bad one, they make it so easy to return and will pay the return shipping.
     Buy your pots at Wal-Mart. Also free shipping to your store. STOP WATCHING INFO-MERCIALS.:)

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163. Same thing happened to us. still trying to get it resolved.

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164. I ordered some of the cook ware, and before it could be shipped I tried to call them and tell them that I did not want the merchandise. They sent it anyway. When it came to the house, I refused to take the delivery, and the delivery truck took it back. I trust the delivery people, that they did return the shipment . This was on August 18, 2012. I am still trying to get this off my credit card and having a heck of a time. There is no way the telephone there will be answered, as I have tried that several times. Whatever you do, don't order from this company!!!!!!

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     • Call customer service at 877-689-2838 and follow the prompts.

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165. This is a BIG SCAM!!!! And orders cannot be cancelled or changed because customer service does not exist!!! I had to change my credit card number in order to prevent them from charging my account. If they are foolish enough to mail the order which I have prevented payment on, they will have to send return postage to me in advance before I will mail the product back to them. Try to screw me and I will screw you in return!

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166. If you are interested in an induction cooktop just check this one. I use it in my work kitchen and I have yet to have a problem with it and I cook from crepes to chocolate on it. http://www.amazon.com/Max-Burton-6015-Induction-C…

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     • Done n done! Got the cast iron too. Good call. Ty.

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167. Thank you everyone! We were almost to buy it….It looks a SCAM

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168. thank you for the information i was going too buy one but i am not after reading this. i called customer service and got the same bull on the phone, the story is true

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     • This is no dout a scam don't buy from nuwave but amazon has a nuwave you can buy from them without the hassel.

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169. Thanks for all the comments! My son taught me to always look for reviews BEFORE ordering. Got ripped off with the Sab. Pillows for $169. Lol … Not so funny though at the time. Like some others; I've learned NOT to order over the phone as there may NOT be a person and you don't have control of the quantity that is being ordered FOR you. By the end of the ordering process, I ended up with 6 pillows when I was ordering 1 & could not change nor STOP the order because there was no customer service! I've ALSO learned to be cautious about ordering on the site online as well. DO ALL OF YOUR RESEARCH & HOMEWORK FIRST!! Like some of you; I have learned to search for the as seen on TV products in CVS, Khol's and several other locations. Just ask Google or ask on Facebook! Trust me, somebody will usually have some info that is useful to you. If it's sounding too good to be true, it usually is! Thanks for the reviews…… interested in 5 but will find them elsewhere. I'd much rather for them to be a belated Christmas gift than to have all the grief afterwards! Loving the review blogs…… very helpful and helps keep my sanity ! Lol

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170. I wish I never bought this product and the customer service is sucks. I accidentally hit the order button
     before I realized that I ordered 2 sets. The shipping cost is
     $300.00. Free Huh?? What a joke.? I tried calling them as soon as possible and told the customer service rep and that I just wanted 1 set and she would take care of.
     Then I get this order shipped email. I call again and email
     Them can't do anything because it shipped out. But you will lose the shipping and processing which is $300.00??
     Change the Channel go back to bed…..

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171. If anyone knows a store I can get one, please post.I want to get one but not interested in being scammed.

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     • Keep your eyes out for Target, Wal-Mart, Walgreens, CVS, and Bed Bath and Beyond stores. They have an area for all these products and it is call as seen on TV. Anything you see on tv will show up as those stores several months later. They even clearance out the items and if you don't like it or it doesn't work then you could return it. I got the Xpress Set Redi Go for $7.99 plus tax when Target had it on clearance. I haven't seen the Nuwave PCI yet, but I saw the Nuwave oven plus the green frying pan.

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     • Try Kichen gadget stores. (sorry, don't have a "name") We just saw the NUWave PIC in a store like that in Tucson, AZ at the Foothills Mall. We love
       our regular NuWave so we want to try this one as well.

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172. READ ALL THE FINE PRINT!
     The pots and pans DO NOT come with if you do not order specifically and agree to separate shipping.
     I think I figured about $130 extra shipping. I paid $60 ahipping just for the 2main pics.

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173. Thank you all for your comments. We ALMOST just ordered one, but got the same runaround from customer service. I think I'll try a store…

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174. nuwave,
     i placed an order on 12-13 -12 at aprox 5;00 PM Tthe price on the second page was not the same as quoted on the first.
     I am canceling my order. Do not send I repest do not send.

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175. I was just about to order the Nuwave Infusion cook top. I was reviewing some of the ads on You Tube when I came across a feedback that said before you buy this go to google and type in Nuwave Scam and read the reviews. I did. NO THANKS NUWAVE…. Maybe your honesty should be as great as your claims on how great your product is! It looks unbelievable and from all the research I did, I believe it may very well be the real thing. Instead of billing people by outrageous shipping and handling charges, just tell us how much the danged thing is with shipping and handling charges up front?

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176. Thanks for the Reviews. I almost purchased 4 sets for my children and my family for Christmas.

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     • I am in NO WAY affiliated with the company but i bought the nuwave oven way back when and it is hands down, one of the most brilliant inventions. Im asking for the cooktop and set for christmas. People are complaining about the cost…just pay attention to everything before ordering and u wont get scammed. I would be STOKED if i got this for christmas!!

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177. Many thanks for the reviews.. I almost purchased 4 sets to give to my children for Christmas. No way, do I want this kind of grief.

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178. Am I glad I read this before ordering !!!!! I Thank everyone.

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179. I can't believe people are still falling for the old "second one free just pay shipping and handling." Come on folks, thats how they SELL. Also make sure you don't fall for the new one like "We'll send it to you absolutely free you just pay S & H." Quit being stupid. If you're paying anything, it ain't free. There are lots of scams on TV. These companies know the FTC can't oversee everything. They have bigger problems than people believing what they see and hear on TV. Quit falling for this crap.

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180. all of these comments are terrible. i have bought several Nu Wave ovens and i love them. their freight rip off was true back then, but i do love the product and i don't work for the company. i have had several of my friends buy them, but i tell them to get them from a store, not online. i would like to buy a pic somewhere. where can you find them. i haven't seen one it stores yet. has anyone used any other brands that they would recommend.

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     • I just saw a nuwavepic @kohl's store in Albany, oregon…can't find it on theirwebsite tho..

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     • Amazon.com has them

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     • Walmart online has the nuwave induction cooker. It's runs around 69 dollars

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     • I got one for Christmas ,I used it for the first time tonight it worked great. My as son got it at the kitchen store at the mall for $ 99 and it came with a 9in pan

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     • walmart is selling them on line

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     • I will be happy to sell you mine if you want. $150 and I will ship to you.
       Kate

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     • I just bought one at the outlet mall at Kitchen collection.

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181. If all these are true and facts then why legal system is not doing anything? Americans can't be that stupid! Put those rascals to task an man?!!!
     And hello scam company! Can't you scams come out and respond to those allegations?
     Thanks you all for saving my frustration because I was now going to order but changed my mind.
     Is there any one from the company to show courage to come out and explain?

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182. I am very happy to have spotted this site before ordering. I have been a fan of induction cooking for over 30 years. A full induction range costs in the thousands so the small cooktop is very appealing. Especially for camper etc. But with all the hidden costs I will look for this unit some where else. By the way the secret to the unit control as demo on TV is found in the quality of the cook ware, the ones with solid thick bases allow the magnetics to radiate better. Too bad all around becuse there is no safer or healthier way to cook

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     • If all you want is the PIC, you can order it from Amazon – it's approximately $80. I don't think you get the carrying case, the cookbook, or the cooking club membership though. Guess you could call and ask them.

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183. We were completely misled with this company and the charge for the product was $99.00 and the charge for SHIPPING & HANDLING was $225.00 !!!! Which would not be reimbursed if we return the product. This is a complete SCAM and I feel TOTALLY ILLEGAL. DO NOT GET CAUGHT LIKE WE DID

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184. Thanks to all of the reviews I've read, I will not be ordering this product. One of the reasons I was going o order was the endorsement by Bob Wharton who I watch all the time demonstrating products on QVC, which I have purchased and loved. As of this posting, I'm watching the infomercial for the NuWave PIC. Thanks to everyone who took the time to submit your experiences with this company. I only wish I could have seen more reviews on how the stovetop actually performed.

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     • Buy it on Amazon. There are several places to purchase this item.
       It's great and works just as they say it does.

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185. Thanks for the imput. I was just about to place an order, I definitly DO NOT want this product now!

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186. I just got one and I'm loving it. I went and got solid stainless steel pans. Works so fast it's pretty scary. I was surprised how fast it started melting the butter when I was getting ready to make some eggs. I've cooked chicken, potatoes, hot dogs, sausages in it. Works really well. And because I'm kinda poor, I have it sitting on an ironing board. I can see it's not sitting level and it works just fine. As far as the part about it being hot to the touch? Well, the surface itself will not conduct heat when YOU touch it. However, after it heats up a pan then it will become hot because of the heat radiated from the pan or put being used. Kinda like if you take a hot pan and set it on the table, pick it up after a few minutes and the table (where the pan was sitting) will be hot to the touch. Common sense stuff there.

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     • Exactly!
       I totally agree.
       Most of these people are reviewing the distributer and not the cooktop!

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     • You write as if you were part of the infomercial. Do you own stock in NuWave. The product
       is a perfect example of misleading the with the problem. There should be bans or at least
       penalties. You could spend THAT kind of money but need an 'ironing board?' to use the
       product. You must have been paid for your review. Should help you with real counter space.

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187. We want a nuwave for our camper but not for the price of the shipping and handling. When they say the consumer is getting all the extras (300.00 value) free, just pay shipping and handling. Well folks, that is where they recoup their money. We calculated the final cost of the nuwave with the second for free and all the extra cookware they say is free…. total 284.00 and change. Far cry from all the freebies they claim you will get. Too bad this company feels they need to rip off the consumer. It seems they have a good product. But…….

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     • I got mine in store at bed bath and beyond. I got mine in their store in midland Texas for 69.00
       And a true sine wave inverter will work with it in a truck or rev. Cheaper inverters are modified square wave and will not operate an induction cooking device, but a more expensive true sine wave inverter will work just as if you plugged it in at home.

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188. My husband and I bought the pic bogo free. If you read threw the ad as you where ordering pans did come with the first set. The second pic was just the pic for free. You had to purchase the pans for it. By the time we purchase the two pic exactly what they showed on TV. The only thing that I had purchased the griddle pan and the carring case extra. It cost me over $500.00. But l love my pic very much. Pay attention and read when you order stuff. I new what it was going to cost us. We got the two sets so we could have one at home and one in the truck. But it won't work in the truck. I guess they don't work on an intverter. So that was a big waste of money. It's still in the box.

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     • do you want to sell it?

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     • Inverters, there are two types, the one you need is the true sine wave inverter. It will cost up to twice but your nu wave pic will work on it. These can be found on line by googling them. Good luck.

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     • sell it on e-bay I did and got half of my money back.

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     • read "through" the ad I "knew" stay in school

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189. I tried to order the stove top pic bogo with the idea of getting the cooking utensils included,wrong…I will be paying extra $ 69.00 for s/p and processing to get the utensils…their infomercial is misleading big time ! Beware!

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190. I bought the induction newwave last night from Kohls, it was in sale for $89.00 then I used my $10.00 cash back card plus my 20% discount ,it total up to $68.93 I used it this morning and so far it worked fine. I have 30 day to use it, if not satisfied I'm taking it back. How easy can that be? If you buy from a reputable store you can always take it back. Sometimes fee is too expensive.

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     • Hey Deb…you bought the Nuwave Infrared. This thread is about the Nuwave Pic Induction unit.

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191. I purchased my nuwave PIC about 1 months ago, when I received the product, It was evident that I had been lied to, by the agent, or NUWave.
     YOU SEE I listened closely to the representative and made him GO BACK 6 TIMES, for us to be clear about what I was ordering….. WITH ALL THAT, MY ORDER STILL CAME IN WRONG.. I CALLED NU WAVE BACK AND THEY WERE SUPPOSED TO LISTEN TO THE RECORDING OF MY TELEPHONE ORDER AND GET BACK TO ME AND FIX THE ERROR…. WELL THATS BEEN 0VER 30 DAYS AGO, AND NO CALL FROM NU WAVE AND I CAN REACH THEM DUE TO "HIGH VOLUME OF CALLS'… WHAT A RIP-OFF.

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     • The same thing happened to me. I've been waiting for a return call for 20 days now despite calling back several times. I left a brutally honest comment on their FB page and it was immediately erased and I was blocked from commenting again! What a shady company!

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192. The commercial on TV and internet infers that the Nuwave comes with a set of cooking pots, pans, fondue set, etc. NO IT DOES NOT. That has to be ordered separately for another $69.95 in S&H, as well as for the BOGO (though they graciously offer a 20% discount on the BOGO set. However, 20% off of $69.95 is NOT $64.95. Misleading — yes. Bait and switch — no doubt. Unethical — you tell me! I have to admit that the unit works well, though I have to go out and get a few more pots (almost anythig with teflon won't work). WARNING TO ALL. 1. Do not get the BOGO. 2. Don't get mislead and think that you get what they say. 3. This is why American capitalism is sinking to the depths of South Asia.

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193. Wow, only in America do we have idiots who don't pay attention to detail and don't understand the science behind this device. It uses an electromagnetic field to induce a current and heat up the pot. Thus a pan must be ferrous (magnetic for non educated Americans). The shipping and handling is a little high but if you pay attention to detail the total price for 2 complete sets was 159.99.

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     • Hello jerk or I guess I should call you Nic… you must be xxzxxxx boss or just 1 of the other like lackies that work for this company. I believe you are her boss and just wanted to write an even more positive review for your stupid company than what she did. But you say that it clearly says that it is 159.99 just shipping and handling… the only place I saw how much shipping and handling was on final page. But 1 of these things is that on the order page which states you get 2 burners for the price of 1 you only pay shipping handling on the second but then you get a drop down box asking how many extra burners you would likeso if you select 1 that would mean you would get 3 burner. The 1 you were buying the second 1 get for just shipping and handling and get extra 1… but that is wrong when you order an extra 1 you are a just ordering the 1 that you were supposed to get in the first place which is as stupid as your freakin product so needs to get their head out of their ass and design a proper website… if you must select 1 in the dropdown window to receive your free items it should not ask how many extra you want since they are not extra you dumb fuck.

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     • wrong the total is over 300.00

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     • Your an engineer geek. No common sense and a waste of space and oxygen. I'm not impressed and my 11 year old daughter pegged you as a (LOSER)

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194. I have to admit, I got scammed with the extra shipping and handling but all in all I love the induction cooktop and accessories that came with it. I use it quite a bit. The frustrating part is they say to check the bottom of the cookware for the induction symbol on the bottom of cookware to see if it is compatible. I think I have seen it once or twice. I have several pieces that are not marked that work perfectly on it. So all I can say is trial and error.

     I also have the Nu Wave oven and love it but don't use it as often as I would like. It is big and somewhat bulky so I keep it in a different cabinet than the other cookware and often forget I have it. I have had mine for close to 8 years.

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195. You need to learn how to complain to the Federal Trade Commission, your state attorney general, as well as the state attorney general of the state where the company resides, and other law enforcement agencies about crooked companies. Also, complain to your credit card banks about their behavior and refusal to honor money-back guaranties. You need to ask specifically about shipping charges, as these are often huge and are not refundable…this is how they make most of their money, charging five times the handling and shipping that an honest company would do. Don't waste your time with the BBB, it has no teeth. Just do searches on the Internet and you will easily learn how to file complaints.

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     • Thank you soooo much for this piece of information. I was ripped off by the Slice-O-Matic informercial. I did the buy one get one free, by phone but I didn't get a person, I got some computerized device taking the order. Something kept cutting me off, so I would redial, and get their stupid computerized machine again.. Little did I know, that somehow they received my order even though I thought I was cut off. I ended up receiving EIGHT of them. They told me to keep the 8 and they would refund the 8 slice-O-Matics, well yes they did, but they did not refund the S&H. I wanted to report them, but didn't know how to go about it. Thanks to you, I know now.. I'm really wanting this Nu-Wave PIC, but changed my mind, because your comment had me thinking back to the Slice-O-Matic rip off. I'm sure this NuWave PC isn't any different. I just loath these companies who take advantage of consumers. Times are hard enough. If more of us would proceed exactly according to the information you've given us, perhaps something could be done about these duplicitous companies.

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196. I purchased my nuwave PIC about six months ago and I really like it, I have had no problems with my nuwave PIC. It will work with any metal bottom pot, however, it will not work will aluminum bottom pots or pans because of the magnetic coils that heats up the unit as stated in the infomerical. It does cook faster than my regular stove top. I cooked a potroast in half the time, came out tender and juicy. I did not purchase the cookware set because I have my own non stick cookware. Most infomericals claim the same thing, buy one get the second free just pay shipping and handling, the shipping cost are always extremely high, that's why they give you the product free.

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197. I received the product and felt I was mislead in the beginning. BUT as I listened closely to the representative and went back to read the page I was wrong. You will get the second offer free BUT will need to pay the shipping and handling cost. This is where I think we need to pay CLOSE attention to any company selling any product offering a free product and the S/H comes into play. This is where they get you. NOTHING IS FREE friends. Regardless, I love the quality of the product.

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     • How do you like working for this company… anyone that reads your message can see you work for these idots and they asked you to write a positive review

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       • HAHAHA, EXACTLY WHY I READ YOUR REPLY. DEFINITELY WORKS FOR THE COMPANY!!!

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198. IVE RED THE COMPLAINTS…….I FEEL LIKE I JUST COUGHT FOOD POISONING……THIS HAS GOT TO BE THE BIGGEST SCAM PERIOD…..CUSTOMER SEVICE ALONE SOUNDS LIKE A HUGE NIGHTMARE….BUY ONE GET ONE FREE….OR IS IT BUY ONE GET ANOTHER SMACK ACROSS THE FACE……DO NOT BUY THIS PRODUCT….SHIPPING ON THIS PRODUCT IS THE SCAM……EVEN IF I SEE THIS IN THE STORE CHEAP I WILL NOT BUY…….GOD HELP YA IF IT BREAKS….COSTOMER SERVICE…..MIGHT THROW A PARTY DUE TO THE FACT YOU SENT IT BACK TO THE COMPANY TO GET IT REPLACED OR FIXED….IT MIGHT COST YA 200$ TO SHIP AMD FIX…..

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199. You are just not listening. Everything is in the informercial.

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200. WELCOME TO AMERICA………WHERE EVERYBODY GETS BENT OVER……THE NUWAVE PIC…….HAS SO MANY COMPLAINTS I REFUSE TO ORDER IT………THEY CAN TAKE THERE SHIPPING COST AN SHOVE IT YOU KNOW WHERE………

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201. I ordered the infomercial Nuwave cook top, and got the double, when I asked what the shipping and handling would be for everything including the cookware extras with both cook tops I was assured everything was $69.90. And I asked, "this shipping and handling is for everything including the extra cookware and free gifts?", I was told yes. I got the cook tops but no cook ware, I called they said that I would have to pay another $70 for the rest of the infomercial products, I told them how I was assured they were included and they said they would listen to the call and get back to me. I called back, (mind you they said they would get back in two days) and they still have not listened and are asking me to wait again.

     I have sent the following to every company email addy I could locate:

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     • same thing happened to me! we were scammed! I canceled my debit card so as to stop the next two payments from coming out.

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202. i found both the oven and the pic in the hulen mall in ft worth…. woohoo

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203. The NuWave oven and PIC itself is fine however the advertisement is very deceiving. Once you make the call, thre easy installments of $33.33 turn into $400+ ddollars. They go on and on to get you to buy more and more products with a new shipping and handling for each one. Very hurt and saddened by the deception.

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204. Such a apparently good product, shrowded by deceptive marketing. Sure hope Attorney Generals of all states get in gear. AND that everyone alert the channel that broadcast their informercials be alerted to the business practices. Guess will wait till becomes available in retail stores. sad that its tarnished.

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205. I am glad I did more research as well. I was in the middle of the order process and noted to the customer service rep that the mobile web site does not mention that one needs to pay for shipping of the pan sets or that there was extra S&H for it.

     I used to work for a fulfillment center and I know that the cost of the call, plus shipping, packaging and labor to pull the items does not cost them $30 per unit and the pot and pan set retail estimate is also excessive. Hearing about the customer service, or lack there of, has convinced me not to go this route.

     I will have to admit that I did purchase the Oven and I am pleased with it which is why I considered the PIC. Now I am totally turned off by this company.

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206. My mom bought one and got the 2nd PIC for i guess $10 if that's what people are saying is the deal. Anyway the fan was jammed up with broken plastic, now that is apparent to me. I thought i was going to have to send it back so i did not open the unit let alone look at the fan from the outside to see it jammed but i called customer support and they told me i only needed to email a picture of the defective unit which i did. So now that i got to tinkering with it i took the broken plastic out and now i will have two working units. So their customer support, it seems, is better now? At least from the other comments. Anyway all they need is proof (the picture) to get the tax write-off, and don't think they are the only retail chain writing off wholesale goods for retail prices!

     The machine is awesome (now that it's working for me), boiled water in a few minutes.

     TIP, when you call customer support don't be an ass and you will get what you want!

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207. $70 Shipping and processing for a "FREE" set of 3 pans should be illegal business practice! Love my nuwave oven, but this SCAM has tarnished Nuwave.com beyond redemption! Shame!

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208. Ordered the buy one get one free..the first was to be $99..after they put shipping and handling and put the cookware on it..the final bill was $309..RIP OFF..

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209. Wow! I have a Nuwave oven that I use all the time, I want to order the Induction cook top but, not sure if I want to take the risk! I had one problem with the powerhead on my oven and had no problems getting it replaced a couple years ago, now it seems like their customer service regressed instead of improved, I guess I will wait till I can find it in a store.

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210. I bought this crap . I paid 425 dollars for 2 sets and all the extras, I don't like it I was not satisfied with it . I want to send it back but I will only receive 260 bucks back 165 went to shipping and now even though I was going to send it back within the 30 day period but I have to pay to send it back. Not happy at all, their customer service is a joke!

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     • I don't believe you understand you don't have 30 days you have 90 days guaranteed to you in writing, you have no obligation to purchase any of the cookware you were asked if you wanted it when you purchased you were given explicit price points throughout your conversation, there is no excuse for ignorance listen carefully to adds and what is being presented and how it is being presented we have DVR's in almost every home no excuse for not re playing the infomercial I do not feel you or any body else on this complaint page have a valid excuse for what you paid you were just caught in the moment of the excitement and you fell for the oldest tricks in advertising they sold the sizzle you bought their steak!

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211. Thank you all for the heads up!!! It sounds like everyone is happy with the product. It's the marketing company that are crooks. Guess i'll buy mine at a local store. This should be illegal!!

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212. My husband and I ordered 2 complete sets as advertised…This was back in July 28,2012 YES.. I SAID TWO COMPLETE SET…Thank means … Buy one set get the other complete set free… So we ordered 2 complete sets and got with the each order 1 complete set and one Nu wave burner without the pots and pans… SO NOW we have 2 orders with 1 complete set with each order and 1 burner in each order… So for us to beable to use the 1 burner without pots and pans we would have to order those separately…If we had known that we would not had order the other set… and we also had to pay 69.99 for shipping and handling for each sets.We had VERIFIED with the sales rep. several times of what we were going to be getting. We thought we were getting 4 complete sets ….This was a SCAM!!! LOSS 384.78. TRIED ABOUT 70 TIMES TO GET THEM TO CALL US BACK AND HAS NOT AS OF NOV.26,2012.. NOW ON THIS WEB SITE THEY ARE SHOWING 2 BURNERS WITH ONE FULL SET OF PANS… LIARS AND SCAM ARTISTS!!!We have contacted many of our friends and family to warn them of this SCAM.Mrs. Carol Henning Glen Burnie Md. 21061

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213. After reading all of the comments, I'll not purchase. Was going to buy one. Will let all my friends know that this is not a credible offer.
     Thank you all for the effort to share your experiences and tell us the TRUTH side of this apparently good deal.

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214. nuwave is a rip off DONOT PURCHASE bad mistake if you do..

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215. Thank you all! I am going to buy a Nuwave oven ( from K- mart) and was feeling a little regretful that I was not going to wait for the BOGO offer from the infomercials. I will pay about $80 for the unit, and it does come with a few extras. If I do not like it, I can take it back, if it breaks, the little bit of extra I will pay for the additional years warranty will get me a new one, and now, thank to all of you, I will use it in great happiness knowing I was not ripped off by all of the hype and schemes of a poorly run sales device.

     Again, THANK YOU ALL! I just wish there was someway to get all of your hard earned cash back.

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216. After reading most of the comments, will not purchase. Was going to buy one for myself and one for my daughter. Will let all my friends know that this is a scam!!!!!!!!!! Thank you all for the TRUTH

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217. I feel this is false advertising on the pic ..one free with order, they don't tell you it will cost another 30.00 shipping to get the free one. how ever I do like the pic and Nu Wave cooker. I also ordered the pots and pan's and love them. And yes the postage was large. I spent almost 500.00 for all the stuff,but no free pic cook top. A little disapointed with this.

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218. Total ripoff. Decepitive advertising. Do No Buy!!!!!!

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219. Was about to order the BOGO….one for me, one for my Mom. Went down through the steps, and got to the 4th step….THAT's when things went terribly wrong. So I stopped right where I was and decided, since I hadn't actually placed the order yet, I went back to the first page, did a screen save of each page…and if you look, this whole thing seems very deceptive. You really do have to read the fine print. Take a look at each page and see if you can figure out all the S & P costs that you will get slammed with. Oh, and on the Complete PIC Cooking Packages are a different story….so for all the FREE stuff, they want you to pay $69.95 for the S & P for the FIRST one, and $54.95 for the SECOND…… And trying to get ahold of someone to get an EXACT amount that you will pay was like pulling teeth….you know…people work really hard for the little we have, and when it comes to selling methods like these, it's no wonder we're a little hesitant. Buyers need to make sure we send a clear message to folks like this. I for one, am sick and tired of getting taken….

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220. Ha Ha Ha!
     All of these complaints sound like Rupert Murdoch's Fox News on Steroids!
     Thanks to everyone for the "Heads Up!"

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     • Actually Ric all this sounds like an Obama promise

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       • What does this have to do with Obama. Grow up pay attention to what is being said and being kind helps I got my NuWavy in May 2012 $173.00 for both sets I have no complaints I made sure what I was getting n let them no I was taping their convo with me to be assured I was getting what I was promised for the price I was promised then I brought a prepaid credit card to pay for it. I did my homework read the complaints all said they were happy the cost is the only problem..

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221. Beware of price it really gets big

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222. watch the cooking clubs…DO NOT JOIN THEM, 25.00 monthly your charge on your card and the use a different company name

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     • The NuWave PIC works great and I got everything promised. I can't believe the number of people complaining about getting ripped off. Most of them must be 47 percenters. Did you really believe that you would get a second one for free or next to nothing? I ordered one PIC on-line and knew exactly what I was paying for and what I was going to get. I also knew what the second one would cost and decided on just one. No one screwed anyone, it was your lack of comprehension and knowledge of how the real world works.

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       • Roger, what an ignorant comment. 47 Percenters? Forget how silly that is, all you need to do is use some basic logic which of course may require some intelligence you may not have but if your theory was true all companies on this site and sites like it would have as many complaints as this one because the company would be irrelevant if complaints were based on demographics.

         Sounds like you belong in the 47 percenters if it were actually a real thing.

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223. I too have been taken by the scam. I asked the rep. Three times if there were any more charges each time I got the response "no" you will get the cookware. With the cooktop, I asked specifically and was outright lied to. I am very disappointed in the practices of this company.

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     • i too was taken in by their excellent TV advertisement

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224. Thanks for the info..was going to buy 3 sets and give for gifts…forget it now!

     Done with scammers!

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     • Thank-you everybody for your comments!! I was ready to purchase and I am thankful for the feedback and experiences being shared. I've recently been ripped of on a website transaction. Buyers ALWAYS beware!!!

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225. I ordered the Nuwave PIC,BOGO, on 11/26/2012 and learned the shipping charge for the second set was $10.00 more than the first one. I emailed customer service, and the $10.00 difference was immediately refunded. I received the order on the 31st. All the pieces I ordered arrived – nothing missing, nothing broken. Both PIC units work just fine. I'm satisfied with the product and with customer service.

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     • How can you order this 11/26/12 (24 days in the future) and, already have received it?

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       • easy answer … the person made a typo

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       • I'm assuming everyone paid with a credit/debit card. Why don't you call your provider and dispute the charge?

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       • 11/26/2012 where did you get that date? Today is only 11/22/2012. You must be working for NuWavePic.

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     • How could you have ordered on ll/26/12 when TODAY IS 11/24/12?????

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     • Today is 11/252012 are you a time traveler?

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     • You ordered today and got it in the future? You must work for the company trying to make them look good.

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     • You sound like a scam.. It's only 11/30/12 today and it's not 31 days this month! Hummmm how many other stories on here are jacked up too.now I don't even believe them…

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     • Thank you to all the reviews. Tough to admit when we make a mistake,but it saves many of us from making same. Thank you all

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     • Hmmmm . . .

       Ordered it on 11/26/2012??

       Received on the 31st??

       Ha-Ha!! November only has 30 days.

       NuWave must be having the Chinese write their reviews as well as making their junk.

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226. I have both the Nuwave oven and the induction cooktop…I adore them and use them all the time. They do what the company says they will do. However, when we looked into the BOGO just paying Processing and handling, we discovered that the scam was huge. You actually end up paying more than if you paid for two separately. I teach business communications at a university and this happened just as I was teaching about transparency in sales…using the BOGO as an example of what transparency does NOT look like.

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     • Melanie – thank you for your input. I never thought of placing to SINGLE orders. The BOGO would have cost around $155 in S&P alone. Plus the 3 "easy" payments. The bonus sets don't really come for FREE. Thank you, thank you!

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       • Thank you for replying Melanie…But when we ordered back in July 28 2012 they advertised it on TV as buy 1 set get pots and pans free with the frist set…Than they said" STOP IF YOU BUY 1 COMPLETE SET YOU CAN GET 1 OTHER COMPLETE SET FREE THATS WITH BURNER AND PANS… SO we being gullible bought another complete set…That means 4 complete sets…THEY ARE NOW ADVERTISING ANOTHER NU WAVE PRODUCT BUY ONE SET GET THE OTHER SET FREE…THIS IS NOV 26,2012 THE SAME WAY AS THEY DID BEFORE..We taped the advertisement..THE OTHER FULL SET WAS A BONUS…We have made sure that everyone we know does not get traped like this…Why would anyone buy the burner without the pots and pans..can' t use them without their pots and pan. We have made 70 calls and no response.. And now they are doing it again with another Nu Wave product… We are contacting BBB AND the Attorney General's office to file a complaint .. Carol

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227. I love both my nuwave oven and my nuwave PIC! They are everything the advertisement says they are and more. However the customer service is non-existant. I recieved the first PIC then waited 6 months to recieve the free one and my cookware as it "was on backorder". Again I LOVE my PIC !

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228. Almost 130 emails – 99.9% negative. Hmmmm…let me think about this for a second – OK, seconds up, I'll take a pass. Thanks to all of you that took the time to "vent" your frustrations and informed those of us who rely on positive feedback before purchasing. Hopefully, you all get positive resolution – but, digging a bit deeper, you will probably find that someone in China is laughingall the way tpo the bank….

     I just saved somewhere between $99.00 and $500…. not really sure……

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229. FYI – Walmart.com has an Induction appliance for $58.88 (plus tax) and can be picked up at a Walmart store of your choosing (no shipping). We plan to order one this weekend. It has five (5) heat settings. Go there and read about it.

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     • I just looked @ walmart.com and they have a lot of induction cook tops, that all work on the same principle, and have multiple settings. If yu shop around, you can get the same type of appliance for a lot less $$

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       • This was the best feedback yet. Was going to order and found many complaints. I am headed to the store to be a similar product at a price that allows me to still buy the "free" stuff if I really want to. Not sure I do. Funny how when it is "free" on TV it seems like you just have to have it.

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     • Thanks so much for the heads-up Mr. Bill. I'm going straight to Walmart.

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230. I too, was scammed. I talked with a 'new' employee when I ordered my two Nu Wave PICs. I asked her three times, if it was correct, that for the $169.95 I would get two NuWavePICs and 'two' Bonus sets. She left the phone for a long time, came back, and said that it was correct, I would just pay the s&h of $69.95 in addition to the $99.99 for the 2 NuWaves. So I ordered, and the total she gave me was roughly $170. She left the phone, asked someone on staff, came back very adament that the order was just as I wanted and took my info. She was very nice, but she did not know what she was selling, nor did the person she talked with. We got the two NuWaves packed by Sur la Table, and they are fine. But we have yet to see the Bonus packages. I called and was given a total run around with their stupid telephone help system. I never got a phone call back. My husband decided to call, and he got thru the rep said that the lady we ordered with was incorrect. We get 2 NuWave PICs for $99.99 plus S&H of $69.95 (period) If we want the Bonus pack, we have to pay an add'l $69.95 and that is for just one set, not Two as I was told originally. I feel that this company lies to their customers, they have no system in which to complain or contact, unless you pursue pursue. We are so angry. We should have known it was a scam. I am just sorry we fell for it, and hundreds more have too.

     If they are going to sell a product, they need to know what the 'deal' is fully before put on the phones. If they are to ask someone for additional info, THAT person needs to be informed, and tell the TRUTH. I am so upset, we are retired, and money is tight, and this was going to be a Christmas gift for our kids. Now they get just one NuWave and no pots and pans to use on it. As none of the ones we have do, other than our ONE cast iron skillet.

     Please please do not order from this company, unless you are rich, and don't care how much anything costs. or if you will get what you order, or get All that you order.

     Very unhappy customer in Oregon

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     • Same thing happened to me free pots & pans not true and like a fool I paid in full upfront

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       • The same thing happened to me. After ordering the nu wave, I received only one and had to wait several months for the other one as it was supposedly on back order. I was unable to contact anyone so I could return the order before the 90 day return policy was up. Therefor I was stuck with a useless item. The advertizement is misleading because it leads the consumer to believe any pot or pan will work on the cook top. This is not true. You have to buy special pots and pans in order for it to work and like others, I don't have the money to go out and spend more money on this. Not to mention the fact, I really don't know how well it will work. I only bought this to begin with because I really like the nu wave oven I bought over a year ago. I would highly recommend that NO ONE buy this NuWave PIC. It is the biggest waste of money I have spent in several years. This is why I normally never buy from infomercials. And I never will again.

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         • They do actually mention that any induction ready cookwars will work on their cooktop.

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       • Same thing happened to us….. and yes I paid upfront in full

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     • That is exactly what happened with my Mother. She ordered the PIC and got only the 2 cooktops and nothing else. I was sure that it would have another box on the way. Since she ordered by phone, I did not have a tracking number and e-mailed customer service since they wouldn't answer the phone. I was told that in order to get the 2 "free bonus cookware sets", she would have to pay $69.95 shipping and processing for each set. She already had to pay $29.95 each for the cooktops and they came in the same box and it is only costing $14.00 to ship back, so ripped off already. The only cookware that we have that will work with it is also an iron skillet. I have Pampered Chef skillets that cost quite a bit and won't work with it, so it is useless to us. My parents are retired also, and she was excited thinking she was getting a good deal. Needless to say, this has stopped any chances that she might buy from tv ads ever again. Complete ripoff. Luckily, I have my e-mails from my communications with customer service where they gave me an RMA # to send back with, and in those e-mails, I specifically asked questions to make them spell it out and mentioned that was not what was said on infomercial. I also copied the public service commissioner for our area on the e-mail.

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     • i too was taken in by their excellent TV advertisement
       Planned to buy 4 sets for Xmas, their customer service
       And rude company practices cancel me buying from them

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     • Once we saw the commercial which leads you to believe that you get two full sets (the nuwave cook top and the pans) I went on line to order, when I got to check out to review my order that is when I noticed you only get one pan set for an additional 69.95. Yet the commercial says you get two complete offers. I called the 800 number and aked about the two complete offers, she put me on hold to check, when she came back she was unclear on the offer so I asked more questions, when it was all said and done it came out that no you get one full offer and an additional nuwav PIC for an additional 69.95 shipping. For a person in the advertising business I rank this as false advertising. Buyer beware.

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     • You should complain to your credit card company that you did not get what you were told you were paying for. In many cases when this happens, the credit card company will make the vendor perform as promised, or will get you a refund of your payment. Try it, you have nothing to lose!

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     • That just happened to me also. I was told that everything was included. nothing was said about the additional cost for the cookware sets. Talk about a rip off. I called to ask how much I would be credited on my credit card to send it back and they told me $99.99 for the units. They do not send back the shipping and handling charges for the units and you have to pay to have it sent back yourself. I am letting everybody know not to order from this company

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231. Maybe hearthware thinks we are all fools but I for one am not going to get sucked into a scheme that takes a $99.99 order and turns it into a $300.00 ripoff. It's too bad because I have a NUwave oven and am happy with it but they didn't try to rip me off like they are trying to do with the PIC. My suggestion would be is wait till it is sold in reputable stores and get exactly what you pay for.

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232. The Nuwave Oven can be purchased at several retail stores….we purchased ours at Bed Bath & Beyond….

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     • You should also contact your Attorney General

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     • Thanks 2 everyone for the feed back. Unfortunately, morjority of the comments left were negative so I will save my money and look for it @ bed bath & beyond. Thanks everyone for the post. Ths helps other consumers from getting hosed

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233. NUWAVE PIC HEARTHWARE is a ripoff, misleading, rude. I ordered the PIC by phone with the buy ine get one free plus S&P. I received the 2 PIC's and the cookware for 1 PIC, I also ordered the skillet and the griddle. My S&P came to $155.75 for 50 lbs of merchandise. I just got off the phone with FEDEX to find out how much it would cost to mail all the stuff back in the same box they sent it in and I was quoted $34.87 and I paid $155.75 from Hearthware, So now I know how millionaires get to be millionaires. I have called the company several times only to get an answering machine and no call backs. Yesyerday I finally got to talk to a real person only to be hung up on. Now how rude is that when the going gets tuff they hang up on you? I am tired of messing with this company and will be reporting them to the BBB and will be contacting my lawyer. I paid $330.44 and only received half my stuff and now they won't talk to me, they hung up on the wrong person this time. BEWARE, DO NOT ORDER ANYTHING FROM THIS COMPANY

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     • Don't even bother with the BBB, all they do is send u out a packet to fill out and they send the Company a rebuttal. After all this is done, nothing is done, they just file it . Now they put a notice that a complaint has been made but you have to request information about the Company. They don't automatically say anything unless you go to BBB and ask about this company.

       This sucks but they don't do anything to help anyone.

       Sorry.

       Sandia

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       • BBB is a joke. Did you not see the 20/20 show regarding the ratings for businesses? You can literally buy your A+ rating. You also buy your accreditation even though according to the BBB "a new company cannnot be accredited until you have been in business for at least 5 years, hold a high rating and then be "invited." Well I'm here to tell you I got the "invite" and I am not even listed in the BBB. But for $300 per year I can be a "BBB Accredited Company" in addition to the other yearly fee to join the BBB. It's a money game so I really don't think the BBB is worth your time. Obviously this company has money so they can buy their grade anyway no matter what is reported to the BBB! Contact the attorney general in your area.

         P.S. Thanks to everyone for putting thier comments on here. It saved me alot headaches and money!

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     • it is call shipping and HANDLING!!!

       The nuWave PIC web site stated clearly about the shipping and handling fee.

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       • Its called RIP OFF!

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234. Was just about too order and thought to read the reviews first , glad I did want be ordering now . Wish you all will complain in writing too BBB until something is done.

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235. We have recived both boxes at this time,thank you.The only thing that botherd us was the amount of 161+99+ for shipping and handling a total of $260, an adjustment of that price would be appreciated thank you.

     Vicki Lucas

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236. I must be dealing with a different company…. I was totally pleased with the products I received. One pan had a scratch on it. I called and they indicated they would send a replacement. It was received within a few days. Free shipping on replacement. I was instructed to return damaged item, AFTER I received replacement – prepaid free to me shipping. I couldn't be happier.

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     • I believe you, some people get themselves so worked up they can't absorb any reasoning. If these complainers would research the cost of the same quality (18/10) stainless steel cook wear, they would see that the processing price they are paying is a fraction of the cost of what they would pay for the outright price of equal quality cook wear.

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     • Yes tell the BBB, they are saying they are BBB accredited but if you go to the BBB they are not. I am sure the BBB would find this interesting.

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       • They are accredited now but no grade. BBB site states "BBB Business Review on Hearthware, Inc is being updated by BBB !" and "BBB's information on this company is being updated, and no report is available at this time."

         As a comment I posted earlier. BBB is a joke. Did you not see the 20/20 show regarding the ratings for businesses? You can literally buy your A+ rating. You also buy your accreditation even though according to the BBB “a new company cannnot be accredited until you have been in business for at least 5 years, hold a high rating during that time and then be “invited.” Well I’m here to tell you I got the “invite” and I am not even listed in the BBB nor do I belong to the BBB. But for $300 per year I can be a “BBB Accredited Company” in addition to the other yearly fee to join the BBB. It’s a money game so I really don’t think the BBB is worth anyones time. Obviously this company has money so they can buy their grade and accreditation anyway no matter what is reported to the BBB! Contact the attorney general in your area.

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237. Why don't you all contact your attorney generals office, with so many complaints and apparent deception, this company should be investigated and they should not be allowed to sell this product, however, I really didnt read on how the product actually functioned, most complaints were in regard to not receiving all of the "extra" items that were not delivered as promised, along with the product. I too was about to order, however, any infomercial that I have seen in regard to a product, I first check out consumers reviews on the product. I thank each and every one of you, because had I not read your reviews I would have ordered this product today.. PLEASE EVERYONE OF YOU WHO LEFT A COMMENT SHOULD FILE A COMPLAINT WITH THE ATTORNEY GENERALS OFFICE IN YOUR CITY OR STATE IMMEDIATELY.

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238. SOOOO ..glad I decided to look for reviews before buying this product…Think I will just go to Bed,Bath and Beyond and buy it….so I dont have to go thru all the s*** so many others have gone thru..and after reading all these complaints..I can tell you that Jeremy dude was driving me nuts…If he is going to take the time to defend his company why not talk to the customer right here and prove he is even real…Jeeze sorry this happened to you ya'all…hope it all works out for you and you get your money back or get your product.

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239. To Our Loyal Customers,

     If you have placed an order for the NuWave Precision Induction Cooktop, we thank you. We hope you are enjoying the transformation of your kitchen into a safer, more energy-efficient and healthier place to cook.

     We would also like to thank you for your patience as we worked diligently to increase production in order to resolve product backorder issues. At this time, we are pleased to inform everyone that all remaining orders have shipped and should arrive in entirety within 5-7 business days. We would also like to reassure you that all new orders placed are being fulfilled immediately and shipping on time.

     We apologize for the delay and any inconvenience this may have caused. We are thrilled to continue facilitating this page for sharing fun and informative PIC content with our loyal friends and customers.

     Please note that if your order does not arrive within 5-7 business days, or if you feel that your order is incomplete, do not hesitate to contact our customer service department via email at update@hearthware.com. Please allow up to 72 business hours for a response.

     Thank you again for your continued patience.

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240. I wish that you people that are (most justifiably) complaining about this company would also file a complaint with the Better Business Bureau, something might be done about this. I complained to the BBB (see BBB CASE#: 94417144) that their website displayed an A+ rating by the BBB while there was no information on the BBB site, and that was enought make them remove the rating symbol from their website.

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241. Thanks for all the reviews! I was just getting ready to order , when i decided to check for reviews!

     I guess it is too true to be true! It really did look like a good deal till you see what happened to all these other people! Sorry that you all were ripped off like that!

     Hope you get your money back!

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242. NEVER BUY "ASS SEEN ON T V. GET OFF YOUR LAZY ASS AND GO TO THE STORE.

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     • people most of tv adds are false they cant sell it on stores because no store will sell their junk, if you are lazy like me I go to amazon.com

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     • Placed order 6 weeks ok, they were happy to take the FULL AMOUNT. I have yet to receive ANY product while the swim in all the cash for those of us that are homebound and as a disabled vet, it is a shame they ignore all the American money from us citizens that HAVE PAID EVEN WITH THEIR LIVES so the can have the FREEDOM TO SCAM US.

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243. in some circles its admired how these guys operate, the same old story: responsemagazine.com/drma/marketer-of-the-year/marketer-year-hearthware-cooks-big-victory-3864

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244. I attempted to order the nuwave pic and right up front was the request for my credit card info. isnt this typically at the end of any orders and not at the begining? It's my understanding once you enter your c.c. information and hit the continue button,thats an order. Should we not be able to see the products prior to giving the billing info?

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     • I am disabled and thought the commercial was wonderful! I want to be able to cook again. I was always a great cook and I thought this was the answer. I can't stand for long periods or lift heavy stuff.

       But I always check out Reviews. I am disappointed enough to cry.

       Thank all of you. Even my expensive cook wear from a chef would be useless!

       Patti

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       • Patty, the product itself is wonderful, and everything said its true, I am a current user of the Pic. BUT, the customer service and the way things are shipped or missing is also true. Which is sad, because this makes the product itself receive a bad rating, when the reality is that the people behind the operation are not taking seriously the importance of customer service and their clients. I am one of those clients that like the product but think that administration should work on getting better shipping options and prices, along with a new customer service program, this is the reality, even if the product is good, but customer service is bad, they will end up not making any profits in the end, because the profits made will be spent on handling lawsuits and complaints. It is sad, because thinking in a business perspective, this is an easy fix, train the staff and create new customer service processes that can take care of the consumer, thus maintaining a satisfied and loyal customer base.

         Thank you,

         Veronica

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       • That's not the way it works at all. You can enter your information, then see whats next, and if you don't like what you see, just back up clear the fields and you're out of any obligation. You either know how to shop online or you don't.

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       • I read all the complaints about ordering via phone and internet and decided that it was not worth the hassle.

         I went to Bed Bath & Beyond and purchased the PIC for 69.99 with a %20 off coupon. So I paid $55 and just got 1 PIC. BTW.. it works great. I, too, cannot be on my feet long and this unit helps me a lot.

         If the TV offer seems to good to be true, it probably is.

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245. This ad is misleading, i purchased the nu wave pic and I opted for the free set, but all i got was one set of cookware and nothing with the extra nu wave pic, i would like to know if i will be receiving my extra cookware or is that it, i am very disappointed with your company.

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246. Thank you SO much for the time you take to write these reviews. You all have saved me "The Ripoff" I was about to make and now will not. I have learned to Always read the reviews of others before I buy anything. Although I do really want a product like this, I will now go with another company to get it. I to think there shipping charges are out of control. It's to bad because out of All the reviews there are no complaints on the product itself which means it's good but WAY over priced, for what you Really end up getting. To bad this company does not see that they could be making a mint if they were just honest, had good customer service and really stood behind what they were selling. Greed gets you in the end, with No One trusting you and in turn No Customers at all. So take the ride Nuwave because it will cost you in the end…

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247. Wow! I ordered my pic July 3, 2012. I received my partial order about 7 business days later. I received one cooktop, one 9 in. pan, and two cooktop covers. My packing slip stated that also packed in the box was my free gift set, but that was not included. They charged my credit card $185.54. I was frustrated that I was missing items and that much of my order was on back order. So I called CS and left a message and waited for a response back. Nothing! I called again and left another message – nothing. I continued this process for about a month. Finally my husband and I watched the info-mercial again and called their order number to complain. They gave us several different numbers to call. Again messages were left with no response. So we called the order number again and they told us to call the number again and press three zeros in order to talk to someone. Sometimes this works and you can talk to someone but sometimes it hangs up on you. We spoke with someone who said our order would be delivered in 3-7 business days. We waited. Still no package. When we called back to let them know. They said they needed to charge my credit card another $89.00 in order to ship these items. Problem is when I ordered online I didn't want three separate transactions on my card so I said yes to billing me just once. Now they want more money to send me items I thought I already paid for. My issue isn't necessarily that I didn't get all the "free" stuff. My issue is all the trouble we have gone through in order to speak with someone. It has been almost three months since my initial order. Still no resolution. I have purchased other products from this company on the past. I love my NuWave Oven and thought this was a reputable business to deal with. I guess I was wrong.

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248. We too have been lied to. We have never been so disappointed with the process (scam). We ordered the cooktops received 2 but no site of the free pots & pans. Tried multiple times to reach someone with no success. All phone numbers indicate company did not expect the volume for this product and you can leave information for a call back. Than the phone hangs up. We sent and e-mails and believe it or not, received a response indicating we did not pay the $69.95 shipping and handling. When our order was placed we were quoted three shipping and handling fees, $39.95, $29.95 & another $39.95. Now the representative in the customer service area informs us with a smart attitude that we did not pay the shipping and handling of $69.95 each for the pots & pans. That would be an additional $139.90 in addition to the $69.95 already paid. This is a very, very poor and misleading advertisement. We ordered through the phone system not on-line and still received incorrect information. The representative that we spoke to about the S&H seemed to be VERY STRESSED and a bad attitute. We would highly recommend to all to contact the Attorney General's office. We will be returning our Pics. We are so sorry we recommended this to other family members and friends.

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     • I am so upset! I, too, did not receive the free pots and pans but I

       paid $139.85 for the shipping!!!! I've emailed but no answer back yet. Do not purchase this!!!! Learn by my mistake!!!!

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       • Thanks for your message and that of all the others. A trick many companies use is to say its free but have you just pay extra shipping and handling for each extra item, even if you dont want the other products. I guess its fine for those items that are ten dollars or so but certainly not when they are 139.95 if you know what I mean. I think it's wrong to charge so much for the shipping as its a way to incorporate the actual retail price into the program without saying so. It's deceptive. I'll go ahead and buy a fagor induction stove top and if I want those pans I know they are very reasonably priced with a discount coupon at bed bath and beyond. Buyer beware always. For all those who may feel taken advantage of I hope you get your money back or win a class action lawsuit if one deems necessary.

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249. Hi, I was thinking of getting these since I have recently bought the NuWave oven which I have to state that I made a mistake on the order and purchased 2 instead of one , I was afraid since I placed the order over the weekend, but I called customer service and they corrected it for me , wrote to them in a e-mail when my order was coming and they responded next day with all the tracking info. so no problem on the oven part of it. I wont bother with the PIC , thanks!

     I went on Amazon and found this amazon.com/gp/product/B005G2PUWU/ref=ox_ya_os_product, its a double stainless steel infrared range for 69.00 with free shipping, it kinda comes close, heck of alot cheaper! also they have Telbrands Orgreenic 10 pc.cookware set for 159.00. so for what they charge for the PIC etc., etc. you can get this for less~~~hope this can help some folks~~

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250. You are right this is a total scam and fell for it. They have 5-6 screens that you have to work your way through to complete the order. If you say no to them then all you get is one burner with a carrying case and nothing else. All the time you think you are getting the whole set that was shown on the TV infomercial. What a sadddd rip-off. These people need to be prosecuted.

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     • Amen. But this is America companies can steel from you….and that's the way it will be….CEOs took millions from hostess…that's why the Twinkie died…..

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     • I too got taken by the add! you are suppose to get the free gifts with each pic unit. get second set free justpay ADDITIONAL shipping and handling. which i did. All I received was the 2 PIC units and the case I ordered. when I called customer service they informed me I need to pay extra S&H for EACH of the free gift sets. I have yet to receive thru email my phone conversation pertaining to my order call. They say I declined the free gifts(how stupid do they think I am?). The only thing I declined was all the other cooking devices and programs they try to promote during your order call. SCAMMED!

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251. On 9/1/12 I ordered 2 cooktops, 1 cookware set with larger skillet upgrade & extra lids, grill top, case, etc. My order # is 11701738. I receivedcooktops, grilltop & case. My credit card was chargedfor these items with s & p.

     I have left 3 messages over the phone & sent 2 e-mail with no response at all. This is extremely poor business practice & customer service. I ordered in good faith, but was not treated with good faith.

     From Jeremy's comments, I gather there is a back order of products. Why was there nothing in my package to inform me of this?I would appreciate anaproximate date I can expect to receive the rest of my order.

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     • I don't know if there is a class action suit here. Is the advertising deceptive? Perhaps. However, on the other hand, when I went back to review my order on-line, I realized that I wasn't paying attention to how the ordering process works.

       NuWave needs someone to point their advertising department in a different direction to ensure the consumer fully understands what they are ordering and getting for the price they are paying.

       NuWave stories will continue to happen until everyone understands the "free" offer. I ordered the second "free unit" while agreeing to pay for the Processing and Shipping (P&S) fee. The P&S fee for the second unit was $39.95 along with the $29.95 for the original unit, plus $20 P&S for the two upgraded skillets, plus $20 per skillet, for a total of $229.89. Had I ordered the "free" cookware sets, the Processing and Shipping charges were $69.99, plus some other charges, that would have taken this order to over $300.

       I only learned this by going back to the website to re-create my order and the offers for "included" products and how much those "included" products would cost for the P & S charges.

       NuWave is telling everyone that if they order the second free unit, they have the option of ordering two sets of the cookware that include a 3 plus quart stainless steel pot/lid, with a steamer insert/fondue set, plus the 9 inch skillet and 10.5 inch skillet that the lid from the stainless pot fits. What everyone is not paying attention to is that there are additional "processing and shipping (P&S)" fees to pay. So what is misleading is the "thought" that NuWave is including the cookware set(s) in with the two units themselves. So everyone is thinking that these cookware sets are included in that offer, when in reality they are not. I know this especially after reviewing my own ordering process.

       I didn't have those charges for the "additional" cookware sets, because I didn't order them. I thought they were included in the order for the two units, which they were not. Thankfully, I didn't order the “additional” cookware sets. I do have some cookware that will work with the units and those charges would have taken my order over $315.

       Please understand that "most" cookware will not work with these units. However, I have two pieces of iron ware, a skillet w/ lid and a dutch oven w/lid, along with some other stainless steel pieces and one piece of enamel on steel pasta set, that work with the set. If you have a lot of aluminum non-stick cook ware, including those expensive sets, those pieces will not work with these PIC units.

       I hope this helps some folks understand why all of this is happening. Not an excuse, just what is going on and why.

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       • I went back and tried to see what you were talking about with the addtional fees on the pots. Unfornunately, I was not able to get to the second screen telling about the second free unit as I would not put the correct creditcard info in as I fear like several people it placed and order anyways. What I did get was that the Shipping and handling for the first and second induction unit was $63.28. As I listened to the sales spell they said the free pot set was one shipping and handling fee not the charges for individual pot. I paid shipping and handling $124.85. I get $69.90 of it but what about the additional. All I get from customer service was I need to pay another $69.95 for each unit. What? I paid the first month bill of $33.33. Called the credit card to try and block the other two payments. So maybe I will not get stung as bad as some folks. Newsflash. We are not returning the product that we did get. To bad I am sad. Tough toenails. AT $158.18 for two induction tops and one set of the pots plus one set of that garbage nobody uses.

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         • Since I wrote the last article. I have done some more investigating. Here is what I did to try and get some idea of what the charges are for. No help from the staff on the chat board at the website. I placed an order using a prepaid card if you don't you will not be able to see the charges for the other what the call free unit. My husband apparently didn't read all the details. Got to keep him from ordering on the computer without supervision. Perhaps need my son to supervise. Hey he is 74. Now I am stuck yet again trying to clean up the mess. I did have him call the credit card and he had to write a letter to them. Maybe that would stick for a while. He didn't use the computer for a while. Now he is getting quite savy.,or not. Okay sorry for the ramblings these people make me crazy.

           Had he ordered what he thought he wanted. That would have been 2 induction cooktop(just the units itself). Two packages(supposedly free included the fondues and the skillets). That is all plus what ever they said was free.

           Here is the breakdown. Two induction cooktops-$29.95 first $39.95 for the second (total $69.90) The cooking packages- $69.90 a piece total shipping totaling $139.80. He didn't need most of the crap in the cooking packages anyways.

           That would have been a total of $294.79. I have read somwehere that the charge $29 to ship the book even if it was free. From his order print out from the company. He did not order the book. Looks like they have revised the invoice on the website as it is much more detail then what he got through the mail. Are you still with me? Now I subtracted $66.66 from my bill as they were to be billed $33.33 in two payments total $66.66. Now there is a difference of $70.95 Well what I am trying to figure out is what I rightly owe them or not. So I have frozen the credit card. So they will not be able to collect on the two payments. I think I owe them $4.29 may send them money order for that amount. Just because they are crooks doesn't mean I should stupe to their level or the president of the company. If one of your staff could offer me a plausible explanation I would gladly pay. But it seems like no one could add either. All I get was you owe an additional $69.95. All this is taxing my remainder brain cells that I was planning on using for my remainder of life here on earth. Now where did I put that additional $4.95. Maybe I will send it to you in pennies. I know you have a machine to count. but hey somebodies got to count pick it up. My final thoughts is what is left for the day. I have sent a total of ten emails made ten calls. I am done for today I think. If any of you use twitter or facebook please let other people know. I don't understand twitter or facebook. I think I read somewhere was that one customer got results by going and complaining on their facebook page. Other then that it looks like you are screwed.

           To bad because this company has been around for a long time. Let me issue my sincere condolenses for those of you that have been there for a while. Might be some new hire or boss up high on the totem to cause all this mess.

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           • Okay folks I am back here is the latest. Whether you put your payment on a three month schedule or pay one month you are paying the same thing. The jokes on us you are Going to pay $129 for total shipping Here is the kicker You will pay and addtional sixty six dollars if you put it on payment plan. Ran across a screen that says you pay $69.95 plus $54.95 for the second complete package. I am a nickel short. Shipping and handling was $124.85 not the $124.90 that you added it up to be. Where did that dang nickel go? Did I get a tip? Well thank you very much. I got a five cent discount. Boo Hoo still didn't get the extra. Now you owe me the $54.95 since you didn't send me the extra package

252. As you can see by these posts there should be a class action suit. PIC is ripping off customers by not completely disclosing shipping practicies over phone. They fast talk and try to sell you other services and offer gift cards to Wal-Mart.

     I was totall exhausted when I got off the phone and wasn't told what my total cost would be. They tell you the cookware is free but you don't realize your paying extremely high shipping cost until the product hits your credit card. I'm waiting to hear from customer service in regards to my recirded

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     • You will never hear from them, I wish you good luck. They ripped me off for $209.80 just for S&H.

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     • Contact their corporate office at 1-877-689-2838. I am waiting for a copy of the recorded phone call from when I placed my order. I should have it no later than 3/142/2013. When I review it I will gladly give it to anyone for their use.

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253. DO NOT BUY FROM THESE GUYS! Very deceptive practices. They promise a second cooktop free and a bunch of other stuff free, just pay s&h for each. What they are doing is not sending the "free stuff" until after the 90 days so if you're not satisfied with the product, you don't get the free stuff. They also don't tell you, the cooktop doesn't work with MOST pans out there, not some, MOST. Here's the worst part. There is no way of contacting their customer service people. Online chat is NEVER online, e-mails don't get replies, and phone goes to "leave a voicemail". If you try to contact them through the sales team which interestingly enough is ALWAYS available, they connect you with guess what, the "leave a voicemail" number. Very unprofessional. YOU WERE WARNED, BUYER BEWARE.

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     • I just received my 2 PIC units and 2 upgraded 11.5 skillets. I was also expecting the 2 9" skillets and the 2 stainless steel pots/steamers/fondue units as well. I went back to the web site to review my options, and realized that the 2 9" skillets and the 2 stainless steel pots/steamers/fondue units are not a part of the original package, unless you agree to pay for additional Processing and Shipping.

       So I got what I ordered and paid for. Nonetheless, the NuWave web site and advertising isn't user friendly and doesn't clearly explain what you are getting.

       Lesson, you never get anything for free from these folks. You will pay for the second set through the "Processing" fee.

       The units perform as advertised. However, you cannot use any metal on the skillets. Treat them like teflon/silverstone and use wood/plastic utensils.

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254. Thanks to all for posting your reviews about this company! I was just about to place an order myself but after reading the number of complaints listed here I know I'll be better off going with a legit company.

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     • After reading all these complaints I called the order line, someone answered. I called the customer service number several times and never got an anything but a recording. If I can’t reach customer service I will not order. It seems like it’s a good product just being sold by thieves. I own an online business and ship via every shipper out there so I know how much it actually costs to ship. Thanks for saving me from lining these thieves pockets with my hard earned money.

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       • I ordered the BOGO and also 2 sets of pans and also 2 pot/fondue sets plus the griddle and the grill and everything arrived in 8 days from my date of order with nothing missing.

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255. It also says right on the infomercial ..there are 3 pictures w/ lettering inside each that reads..Just pay s/h PER ITEM..people don't listen and then want to complain its everyone elses fault..the grill was never ever mentioned free, it was being shown to you is all. Pay attention and you wont be surprised later..but don't blame the rest of the world for your error in attention.

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256. I am appalled by reading some of these testimonies. You could not even tell you are adults. I too was going to purchase the pic's.however, when i called I was informed that it was an introductory 29.95 s/h for 1st pic plus 3@33.33..the 2nd was 39.95 s/h…then the pot set was $69.95 s/h..ea..now see poeple here who are waiting on things they never paid for..hence the "free" pot set.. Isee call atty general for your order..(they already said they were on backorder) whats the problem??? You are not charged for items that have not been sent..so why are you so bent out of shape..If you refused cookware on call in, don't expect it to arrive and don't complain about it now. You could have cancelled your order as it was being placed like I did.

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257. Dispute the charge with Visa/MC and complain to your Attorney General and the FTC… When enough people do this its game over

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258. Wow! I thought this would be a WONDERFUL item to add to my kitchen and keep the heat down and electric bill down as well. I am sorry for all of you that got "taken". This could truly be a wonderful product but due to the ineptitude of the sales department and the incompetence of the company in general I have NEVER seen such a screw up in my life! It would seem it would be easier to cook on a hot rock in the back yard. I wish I could personally pay you all for what you lost and the money you saved me. but due to a limited amount of fund I just can't do that. Someone should MAKE them run equal time on how crummy this company really is. And maybe then maybe more could save their hard earned money for something that actually works. I see the FCC in the near future for these crooks not to mention even a little mail fraud. Again, Thanx you all for saving my Social Security check.

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259. IS THIS WHAT WE HAVE BECOME.

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260. Wow! I have read all these complaints and further up the ladder of these complaints I wrote my complaint. Seems we all have the same problem. Terrible customer service, which SHOULD BE #1 IN ALL COMPANIES; incomplete orders shipped, NO email or phone response!! Please!! I ordered TWO sets and only received ONE cooktop. They own me THREE more cooktops. The box is NOT even big enough for the complete order but my invoice/packing slip says they shipped everything!! I feel like I am literally screwed and will probably NEVER receive my three cooktops they owe me. I did get the THREE carrier covers, but only ONE cooktop. Go figure— why send me three covers when they clearly only put ONE cooktop in the box!!

     Jeremy, if you really believe in this company and feel bad how this company is NOT caring or responding to our needs, then DO SOMETHING ABOUT ALL THIS!! I am a loyal customer to NuWave Oven for 5 years and love the product. I am really saddened and disappointed that this company has reverted to such rip off business tactics. I want my cooktops. I paid in full, like a fool!! Lesson learned!! Either send my cooktops or at the least refund me my money for all the things I did NOT receive, including the shipping and PROCESSING charges. Order #91446A.

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261. Have been watching the Infomercial for some weeks and decided on 9/26/2012 to purchase the BOGO deal on the NUWave PIC. When I placed the call the operator informed me of the shipping charges on the "freebies" (around $80 per set) and I chose not to get them. I was also told that the second "free" PIC was optional and I could decline that as well. The operator did offer many upsell items and I was careful to request the Shipping and Handling charges of each before making my decision. I chose to receive ONLY the two PIC units and no extras. My first payment was $103.23 which amounted to the first $33 payment and shipping on two units of approximately $35 a piece.

     I received the units on Friday 9/31/2012. They were packed together in the same box and shipped via Fedex. I cooked several meals using the cooktops over the weekend to test thier operation and the units appear to work as advertised. Overall I am satisfied with thier operation and

     I agree that the shipping charges are highly exorbitant and if you do not ask the correct questions during the order process, you will most definitely be paying far more than you expect, but the cooktops work as advertised and overal I am content with my purchasing experience.

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     • Wait a minute…you received both units??!! We ordered 2 in July, along with a cookware set, and only received one unit 2 weeks later. We've received an email to let us know of a backorder at the end of July , but have received nothing else. How disappointing.

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     • Confused that you ordered the PIC on September 26, 2012 when present date is September 9, 2012?????

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       • Melody if you closely at the dates that Mike put in, you would realize he meant to have 8/26/12 and 8/31/12. First there are only 30 days in September and if you look at your calendar you would notice that 8/31/12 was a Friday.

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     • UPDATE: I unboxed the second of the two cooktops I received and noticed a loud rattle from within the housing. There is definitely something of pretty good size broken and moving around within the unit. I packed the unit back up in it's original box

       Since discovering the issue, I have called the customer service number daily and left a detailed message on the automated system. I have not received a single call back from these messages. I have begun e-mailing the company to detail the issue and request an exchange of the defective PIC unit. Each of my e-mails have been read by individuals at the company (read receipts received), but I have received neither a reply or call to address my issue.

       As I said before, the one unit works exactly as advertised. I have been using it since it was received, but this incident regarding the defective unit is causing me to rethink dealing with this company.

       I have spoken with my bank and before they will allow me to open a dispute on the charge, I must send a traceable letter to Hearthware asking them to resolve my issue. I will give them until end of business tomorrow (Friday) and I will then begin the charge dispute process.

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262. I purchased the PIC and I was disappointed when I did not receive all the bonuses as promised. I thought I would get the second set free by paying extra shipping. That did not happen.

     I tried to contact CS, but they only gave a recording. I called every day for a week without contact. I decided to call my credit card company and requested and filed a dispute. I was credited for the full amount, pending the dispute.

     I return the 2 PICs sent to me by certified acceptance. I am waiting for the green postal receipt of signature.

     I would tell anyone, please do not do business with this company if they are getting away with false advertising. All these complaints could not be wrong. All the things these bloggers are posting happen to me.

     The sad thing about all of this is, I think this is a good product, the advertisement is False. Buyer Beware

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     • Thank You for the warning. It sound too good to be true. So I thought I would go order it online to see how the reviews are on their product. I had plan on ordering it today after seeing the commercial on TV two nights ago. Its sad how a company can rob and scam so many people and live with themselves. JEREMY you most definitely need a new job if you can live with yourself with the lies you are telling these people.

       AGAIN THANK YOU FOR THE WARNING!!!!!!!!!!!!!!!!!!!!

       Charlotte, NC

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263. Thank you all for the reviews. I am keeping my money. Not enough credible info from anyone who is "happy" The lame I loved mine, got here fine, are all most likely from the company. Jeremy, you need a new job I think. This isn't the only site complaining about the companies tactics. Listen closely to the ad, and you know you are paying through the eye balls. Wait for Xmas, and get it at Wal-Mart. My guess about $40 by then. At least I know I get whets in the box. It's a shame that people prey on others to make a buck. Karma is a real Bit$$, enjoy !

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264. I did some research before I ordered and after I ordered came across some disturbing reviews from people. I was really concerned and thinking of canceling my order, after the reviews about people not getting anything or part of orders they paid for. After many reviews that customer service doesn't answer the phone I just decided to see what happened the next few weeks and see if the order would go through…I AM HAPPY TO REPORT that I placed my order, by phone, on 8-25-12, and have 2/3 boxes delivered already…I'm suppose to get the final delivery tomorrow and have been able to track it with the invoice they sent to my email account….sorry to all that have had problems….I hope it all works out for you guys….you deserve what you paid for!!

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     • Hello, Israel, my name is Jeremy. I am the Social Media Coordinator for Hearthware, the makers of the NuWave PIC. I am so glad to hear that you have received your order. I can assure you, and everyone else here, that we are in the process of fulfilling every single order and backorder. Every single customer that is waiting on backordered items will be receiving them in the coming weeks.

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       • Jeremy,

         I am a disgruntled customer with the new cooktop order I placed August 12, 2012. August 22 I received my order. I ordered TWO buy one get one cooktop orders and only ONE set of the pans since the shipping costs was so exorbitant ($70). When I opened my box I ONLY HAD ONE COOKTOP, the set of pans, and the three carrying covers. I am still due THREE more cooktops. It seems to me that after investigating and seeing the complaints made that we all PAID IN FULL AT TIME OF ORDER. I spent $463.13 ($218.60 of Shipping charges) and I did NOT receive my whole order. I, too, tried endlessly contacting customer service to NO AVAIL! I tried chatting and even though it said it was ONLINE there was no one there! I tried email, no surprise, no reply!! I am a Nuwave Oven customer of 5 years and very happy with the oven. I am sincerely upset that this company does not stand up to customers who have been wronged! You got your money for the product; all we want is for you to deliver. My order #91446A is NOT complete as your packing slip indicated! You NEED TO RESPOND TO ME!! Thank you.

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       • Was about to order until I read this site…thanks to all for the warnings. Will not be ordering.

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         • I was in the process of ordering also when I read this site, I couldn't click the x fast enough to get the heck out of there. Scammers should be shot, not arrested, SHOT.

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         • I also was about to order. I am so glad I read, I cant believe there was over 200.00 in shipping charges. Why not just be honest and say something cost 199.00 instead of saying For Just 19.00 plus shipping and handling, (180.00). Stupid! Be honest….

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       • I too was just about to order while watching the infomercial until I decided to read the reviews. How disgusting this company is. I feel bad for you all. Will never order from them and will sure to tell others also.

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265. Bummer! Ordered the PIC, the free PIC and added the grill. The infomercial seemed to clearly state that a Pot and 2 skillets were included. It's deceptive at best and out right theft at its worse. When only the PICs and the grill arrived, I was informed that I could get the bonus items for only $140 s$p.

     I recorded the infomercial. My credit card company along with the states attorney general and the BBB is getting a copy in order to see how these snakes operate. I may not get my $200 back, but I'm hoping to cause them at least some discomfort.

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     • Hello, my name is Jeremy. I am the Social Media Coordinator for Hearthware, the makers of the NuWave PIC. I apologize for any confusion that may have occurred during the order process, but I would like to clarify a misunderstanding. Our commercial and our website both state that all of our free gifts do have a separate S&P charge. These charges are necessary in order to cover the ever increasing costs of shipping products as well as costs associated with processing orders. While we do offer these free gifts as a service to our customers, they can be declined with no consequence during the order process, should the customer choose not to pay the S&P.

       If you have any questions or concerns, feel free to send us an email at facebook@hearthware.com.

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       • That's just bogus – you've been spamming this message across multiple websites, and sorry – it's still bogus.

         You can ship a Bowlflex home gym which weighs over 200 lbs for less than you charge for "Shipping and handling" on an order which weighs a combined 25lbs at most (2 PICs, and cookware set for about $139 "S/H"). According to the post office it should cost a maximum of $20-30 to ship what you charge $139 "S/H" for – just, get real.

         In summary, you guys are just charging the full price + shipping for your "free" stuff and claiming it's "shipping and handling", so that way you can call it "free" on the commercial when in reality it's not, and not have to disclose the real price on your website until after customers have already entered your their credit cards, at which point your scammy website makes it impossible for them to cancel the order anyway. Not to mention that you guys purposely under-staff your CS department, just to make it more d – why are you this desperate to milk people for those exorbitant, non-refundable, "S/H" fees unless your product is just a piece of junk and you know that 90% of your customers will be returning it?

         Ever wonder why honest business like Amazon.com are way more successful than your podunk company, without having to resort to deception such as this? Maybe you should. It's nice to see that your BBB rating is being re-evaluated because of this mess you guys created, companies like yours aren't going to last much longer with the advent of the internet unless you guys get some business ethics and integrity pronto. Hope your CEO sleeps good at night knowing all the seniors on fixed income who got ripped off without even knowing it, cause when his company goes under in a few more years, he's going to feel like the total sad loser he is. And you probably will too, realizing that your paid just to lie on behalf of a dishonest company – you've sure got a real job there buddy.

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         • Well, thank you everyone, I was just going to order the buy one get one and decided that it just isn't worth the grief. It sounds like fraud and misrepresentation to me. Not worth taking a chance, so they lost this customer…..

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           • People,

             I was just about to order on line this product after reading the reviews I have decided to hold off. I don't need to ripped off at this time. I wish everyone would read all these posts & act accordingly. We will be watching this page & plan to post in the future. sounds like bait & switch. Very underhanded

         • Thanks for the wonderful post! I was just about to say the same thing! When a customer pays for a product and shipping, typically only the product gets refunded and seldom does a company refund the shipping as well. Most companies do attempt to make good and ship you a replacement at no cost for freight. However, what these people are doing is making it so that there is no way you can get any money back for these items that are "free". If this company were really this benevolent, then the shipping would be free as well, or minimal.

           In retail, one of the key things we learn is how to cut costs. When promotions are run in which you combine many items into one sale, you give such a good price for the lot and make it more expensive for a single item, that most people would go for th lot (as it would actually save money). In exchange for giving a customer a worthy discount, you "kit" items and create boxes in wich you can ship all the items together in as few boxes as possible. The would be promotional kits and they would have their own respective shipping box. A weight would have already been obtained before offering such a deal and an agreement with Fedex or UPS would be reached by contacting the shipping carrier of choice and promising so many like-size and weight boxes to go out each day for the promotion. This in turn, saves the company money which isn't usually passed on to the consumer. However, when the customer is charged for shipping and receiving it isn't as exorbiant as what these people are charging. I would love to order these, and have my own shipping carrier pick up the goods, but they won't allow. This is a great product and I know more people would use their product if they would just get real and charge more for their product and less on shipping and free gifts. I have the nuwave and considering getting another brand because of this crap. It's a shame, because they have good products. For me, I will look for another brand even if it will cost a whole lot more.

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       • Everyone that has been ripped off by this company needs to report it to your credit cards as a disputed transaction (stops Nuwaves cash flow and the credit card companies will go after them) as well as to your state's ATTORNEY GENERAL (which can be found on your state's website) and the BBB. Shut this company down now!

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       • Prices have not changed that much. I can find americans that can put a pan in a box and ship it for less then 30 dollars, Have you ever heard of ebay, If they charged what your POS company does they would go out of business in a week. This comapny is a scam. They take your credit card info before they even start telling you the shipping charges they want to charge you for your so called free gift.

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       • I like the product but my manual states I can talk to customer service Mon. through Fri and I have been trying since 9/23/12 and leave message after message and no one will respond, what kind of bussines is that? I only bought the 2 cook tops which I like but cannot use any of my fry pans on it and have not been able to find any, can anyone or you tell me where I can get pans that will work with them and please who ever didnt plan for customer service should get the can!!!!!!!!!!,

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266. Hello, my name is Jeremy. I am the Social Media Coordinator for Hearthware, the makers of the NuWave PIC. On behalf of everyone in the NuWave family, I would like to reassure you that your complaints are not falling on deaf ears. Customer service remains our #1 priority and we are working diligently towards resolving recent issues reported. Your satisfaction is of utmost importance. We have resolved our inventory issue and are in the process of fulfilling everyone’s backorders

     If you have a question or concern that has not been addressed, please send an email to picsupport@hearthware.com. One of our helpful customer service representatives will be happy to assist you. Please allow up to 72 business hours for a response.

     We thank you for your patience while we continue to strive to satisfy every one of our valued customers.

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     • I have a law degree and have an eye for detail. I've spent lots of time on the nuwavepic.com and the mynewwaveoven.com websites. I agree entirely with the complaints – the commercial and the website are intentionally misleading to hide the true costs of the "freebies". At every stage of the checkout process (and believe me there are many), there are attempted upsells to try to get you to buy overpriced cheap merchandise with grossly overpriced shipping (and "processing") charges. Get real! – the whole thing is going to be shipped at one time to the consumer. Is there any reason, other than additional ill-gotten profits for Hearthware, for these overcharged shipping and processing fees? At the nuwavepic.com website, you are supposedly going to receive 2 cooktops for $99.99 ("just pay S&P for the 2nd PIC"). However, nowhere in the checkout process when you proceed with the order does it confirm that you will receive 2 PICs for $99.99. Instead, one of the upsell steps tries to sell you extra PICs for a 25% discount – of course in addition to yet more "shipping and processing". No mention at all of the 2nd one you were supposed to get free. I don't know who the shysters are behind this company, but it's one of the most blatant and disgusting examples of consumer deception I've ever seen. If you are considering buying from this company, try entering various coupon codes you can find with a google search and then try declining all of the upsell offers during the checkout process. You'll see some interesting "we don't want you to miss out" and "last minute" pleas to get you to reconsider. They'll slash the prices so low you can't resist buying all the extra crap if you're gullible enough, but don't forget to pay for that necessary additional shipping and processing. Please stay clear of this company. This is a credit card dispute headache waiting to happen. I think everyone reading this who has ordered from this company recently should dispute the charge on their credit card and contact the company to return all of the merchandise. We should cause lots of headaches for this unscrupulous company to show that consumers don't deserve their creative brand of customer DISservice.

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       • You say that you have a law degree, that's great. You must have just forgotten everything you had learned. I feel sorry for you as I've seen it happen to others as well. Good luck with that.

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     • Jeremy, My name is Michael, and I have to agree with everyone else here about your CS mostly. I had no problem ordering the pic on line. And as I filled out the order, there was NO mention of a selection not to order the bonus offer as you state. Nowhere was it mentioned in my order process that the charge was $69.95 per set of cookware. This statement is just not true. It is a darn shame you folks elect to run your business this way, because you have a very good product. It's the deception that makes us all so ill. I have disputed the charges on my credit card with my bank, have cancelled the card so you cannot draft the other two payments, have called your so called CS several times with no response. However I did get a e-mail from Marlene saying I refused to pay the s&p for my cookware at the time of my order. Just not true Jeremy! If it says it was free, then I wanted what was free or I wouldn't have placed the order. Now, if you want to be a decent human being, and do the right thing, I will pay for my original order, but only if I get what is due. I am sorry that it has come to this. Thanks, Michael

       NU Wave Order# 2780711

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       • I ordered my nuwave pic online as well and on every page (which was only three or four) you could choose YES with the red button or NO with the grey button, to buy or not buy any part of the offer. The process went very smoothly and easily error free.

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267. I just received the Order for the PIC, and the bonus gift of cook ware was not included. I was disappointed, I tried to call and there is answer machine only. Left a message and also wrote an email. No answer yet. After reading the customer reviews i am sorry I bought it. Am now thinking about trying to send it back for full refund.

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268. I am so happy I read all the reviews on the nuwave pic before I placed an order. The product sounded too good to be true and that should have been a red flag! Why doesn't the better business bureau step in and stop this company's fradulent behavior? Where is the Attorney General? shame on these agencies for not stepping up to the plate and shutting down this company. Why do they still get tv air time? Sounds like it is all about making money and too bad for the dumb paying public.

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     • The BBB is actually re-evaluating their rating as of right now – but if I remember right this used to be an A+ Accredited Business with the BBB – that makes me wonder just how meaningless the BBB ratings really are, if it could pull this crap for so long (overpriced S/H, dishonest ads, scammy website which doesn't tell you the S/H until you enter your CC, and refuses to let you cancel order, purposely understaff CS, etc) and still somehow maintain an a BBB accreditation. Makes me wonder if companies can just "buy" a BBB accredation.

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     • I am just replying to Cheryl's comment about the State Attorney General's Office or the Better Business Bureau. These agencies actually work for the consumers but they cannot do anything if there are no written complaints that was submitted to them. All of these complaints need to be documented in order for the agencies to work. So for everyone who has a complaint should fill out a complaint form from both agencies that are mentioned above. So start filling!!!!!!

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       • I am thankful for these reviews, like everyone else I wanted to order this product but when they said about giving you a second cook top for free I am very hesitant to order. I just wanted to know what was the review said. Now I know. I have the NuWave oven and I enjoy it a lot and I did not have any problem with this company with my purchased in the past. It seem that they have a good product but lousy customer service and deceptive practice.

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269. I was almost ready to make my first purchase of a TV phone order product. I know 99% are crooked come-on's, but almost fell for this one. Thanks to these reviews, I now know 100% of the TV pitches are crooked. BEWARE, do not order anything advertised on TV by phone, NOT EVER!!

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270. I'm so glad I didn't order. I planned to return it after 90 days and keep the other items. Like they said in the infomercial. LOL

     Bummer to hear it the company turned out to be shitty. Seemed like a legit product.

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     • Seriously! You are going to call them ****** after stating you were just going to order it and send it back after 90 days so you could keep the freebies. That's the pot calling the kettle black.

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271. Their product seems so great, i would love to make couple of purchases but these complains are 100% mind changer.

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     • I bought these after my husband watched the infomercial, I really like them!! I did not have any issues whatsoever!!!

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272. i placed an order june 22,2012. tryed calling got very bad costomer service. keep getting told order has been shiped. only recived one cook top with letter saying rest will be shiped. how does this company keeping getting air time. were is the bbb or some other agency to protect the elderly.

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273. I ORDERED, THIS PRODUCT ON AUG 1 AND HAVE NOT RECIEVED IT YET, AUG 22..CALLED AND LEFTED MESSAGES WITH NO RESPONSE..I GET, ONLY A MACHINES

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274. What a shame! I have NEVER ordered anything from a "Paid programming" television show. But almost did with this one. Thought of ordering this for my wife and giving the second set as a gift to my mom. But it seemed (like most infomercial ads) to good to be true! So I decided to check for reviews of the product and company… Glad I did! How do they have an A+ rating with the BBB when so many people are so unsatisfied??? Well, apparently the BBB can be bought! Try complaining to the FTC… As one reviewer stated, they "have teeth". I'm glad I didn't get hoodwinked by this company of thieves.

     I decided to visit Amazon.com to research the best induction cooktop I could find for around $100.00. I found and ordered one of the Max Burton 6050 induction cooktops. Can't wait to try it out! It, unlike the NuWave, has excellent reviews and it's total price is up-front! No hidden, outrageous processing fees, no pushy upselling and no bait and switch. It even comes with a "puck" so you can use all your current cookware. Further, if I don't like it, I know I can return it.

     Thanks for all your reviews and comments!

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     • Thanks for the Heads up-I'll order an IC elsewhere

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275. We tried to order these nuwavepic cooktop thing but as soon as we checked out the price have double. From $99 + $30 s&h = to $120 to $275.00. We asked the sales lady what happen with the price she replied that the $30 was only recessing fee, since we live in hawaii we have to pay $40 each on the pic and on the cook ware. So totaling to $120 on s/h + $30 on processing fee and $99 on pic.

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276. I was ready to order this product, but after reading all the negative response I decided to hold off.

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277. I am so sad and disappointed by these reviews… I was looking forward to have this cooktop and set. I've been thinking about getting it for months and I finally decided to order it today and as I typed in "nuwave pic" into google, "reviews" showed up so I was like, "why not?" Now I'm so sad . Why?!? This sucks! Thank you all for the information though. It is horrible to hear that these people pretty much stole everyone's money. Ahhhh. So upset! I hate shady companys and if they would have just been straight with the prices, I might still have bought it… But I do not like dishonesty. What a shame!

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     • Ahahaha! Your comment made me laugh. I feel exactly the same way though! I was so excited, only to see they, apparently, have a crap company. This severely saddens me as I know it did you as well. To quote my you in your comment, the part that made me laugh… "Why!?!"

       Seriously though, I am, massively disappointed that it got bad reviews and I wont be buying their product

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278. Thank you for the review on the NewWave PIC product.

     This review has saved me money and the issue of having to deal with a substandard vendor with a poor customer service record

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279. Sounds like the basis for a class action suit unless this company cleans up it's customer service and shipping concerns.

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280. wE WENT ON LINE TO OPRDER THEIR PRODUCT THEY INCLUDED AN ADDITIONAL $200 WORTH OF NONSENSE. wE IMMEDIATELY CALLED TO CANCEL THE ORDER BUT GOT A VOICE MAIL AND NO ONE CALLED US BACK. THIS COMPANY IS RIPPING OFF ITS CUSTOMERS DO NOT ORDER FROM THEM. TERRIBLE CUSTOMER SERVICE

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281. I was about to order and thought I'd investigate. S&P is a total of $70.00. Don't be fooled, I called. They say 3 easy payments of $33.39. However the S&P charges are billed immediately. Doesn't that defeat the purpose of easy monthly payments? Sounds like a scam.

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282. Happy I found this site before I ordered! Will save me all the stress of going thru all the hassle!

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283. Thank you for stopping me from making another info-mercial ripoff purchase. The FTC should force all of these companies to openly list and state every single PENNY of what expected charges will be. RIDICULOUS! If anyone says shipping & HANDLING it should be an automatic red flag. Somebody needs to figure out how to stop these companies from taking advantage of the elderly and naive, and yes, normal people such as myself who would like to trust the advertisements or vendors because some degree of protection is in place. These guys make MILLIONS with infomercials before the heat starts to increase, then they send them on to discounts stores, 'as-sold on TV' stores, and disappear. Thanks for the feed backs. All I needed was one good solid negative review to confirm my expectations. You guys selling these things and all the other infomercial ripoff artistist, even the networks that profit from their commercials, should all be ashamed of yourselves.

     Al Dean

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284. I turned on my computer and was about to order nuwave,and decidedto check reviews.Im so glad i did.Thanks to all by sharing your bad experiences.I wont bother ordering.

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285. If you check at Amazon, they carry several induction burners of different brands in the $60 to $90 range with free shipping, and some go up to 1800 watts. If there is a problem, Amazon will give you a postage paid label you can print out to make a cost-free return of a defective unit, for either replacement or refund, as you desire. Why bother with a company that doesn't do as much? If any company cheats you, and you can't get satisfaction from them, complain to your credit card bank and the Federal Trade Commission.

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286. I made my order to the toll-freee number listed on the Nuwave Precision website. Of course I got an immediate answer with a new order. The representative indicated to receive the free products, I would be charged $29.95 + $39.95 + $69.95. OK, fine. The products I ordered were delivered in a timely manner but I thought there must be another box with the second set of cookware and skillets since I paid $239.84 that was immediately charged to my credit card. Still, fine. But now I learn that $239.84 is for what I got in the first delivery. I thought I was getting two sets of the skillets plus two sets of the cookware. The products are magnificient — very good quality but I wanted 2 complete sets – one for myself and another to use as a gift. Be aware that this is a scam on the shipping charges and the advertising is misleading. You only get one set of cookware and skillets and two cooktops. Too bad because the products are terrific.

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     • Thanks for the info. I was actually looking for info on the quality of the products, but the info on the extra shipping costs is great.

       These cookers are exactly what I was looking for since I was interested in an induction cooker for hotpot, but it looks like it's a great souz vide cooker for steaks as well with the temp control aspect.

       I was super psyched about this product b/c I looked into induction cookers before and they were all priced @ 100's of dollars. But that was over a year ago. I just did a search and found a lot of cheaper ones on shopping sites. Think I'll skip the as seen on tv guys. Good product, but hard to trust this type of company/marketing.

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     • Thank you for ACTUALLY reviewing the product.

       People, NEVER order anything from an infomercial website. Order from a reputable site, such as Amazon, or an eBay seller with lots of sales and > 95% positive feedback.

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287. I have read many complaints about the PIC. I purchased the PIC from the web site which I think is better than phone order. I only purchased the cooktops. The web site gives the option on all the other stuff to decline it. Did I get the second cooktop for free? Of course not. Anyone that thinks you are going to get something for free welcome to fantasy land. I'm sure the shipping charge completely pays for the unit, but I expected that. I do think the one thing the company should do both on the web site and tv commercials is clearly state that your cookware needs to be magnetic. As most of mine is cast iron I only had to replace a couple of old sauce pans and a skillet. As they were pretty close to needing to be replaced anyway that's ok. I purchased a couple of large and one small sauce pan and one skillet in stainless steel at my local Wal-Mart for a reasonable price. Just make sure your cookware is magnetic. I received both cooktops in a very timely manner. I selected the one pay option to be done with it. The cooktops work excellent with maybe a slight learning curve as to what temp works best on different things. Heats up very fast as compaired to electric stove and adds very little extra heat in the kitchen. In the summer in Texas that is a good thing. I think you are better off to order from the web site because the person on the phone is there to sell you everything they can. That;s their job. Do a little research and remember you are not going to get anything for free.

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288. Do not deal with this company, if you want to call it that. No customer service. Lines stay busy. What a sham…. shipping fees are outrageous. $95.80 and all in one box. I am glad I didn't order everything. I got taken. Do not go thru this unwarranted agony.

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289. Do not deal with this company, if you want to call it that. What a sham company. No customer service period. The lines stay busy. The shipping fees are outrageous……..I got taken. Never again.

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     • I know what you mean. I have been try to get in touch withy their customer service too. I call and all I getr is a busy signal every time I call. I malied the NuWave back to them and still have not gotten my money back.

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290. I just finished watching the commercial on TV – they stated that you got 2 complete sets for $99.99 – however you pay shipping for each set – which according to one of these complaints is about $30. So all in all to get 2 sets it would cost a total of $150. It does appear that the grill is part of the free package – but according to the web site that and all the other add on additional cost items are out of stock.

     I don't want to get into the mess everyone else is in so I'm holding off ordering until I see some positive customer service reviews.

     I'm not sure how could the product really is because everyone is complaining about customer service.

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     • Am watching the infomercial now and finally decided to order. Just in case, I wanted to read some reviews and glad I did. Will eventually order, but not until I read some good reviews and the shipping charges are lowered.

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291. Thanks for info. I will not order this product

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292. I want to kow how to get the grill. I try to call and can't get any answer. I keep getting a busy signal.I really thought that the grill came with it. I really like the cooker. I am an invallid and there isn't any danger of fire. And I can see what is cooking without taking the pan down from the stove to see what is going on in it.

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     • Don't order the grill from them!!!! You can get a cast iron grill from Amazon for so much less. You can also get one from Ace or True Value Hardware stores.

       I am still fighting with them as they didn't send everything that we ordered but are saying they did. Cook top is great but Customer Service is snotty and do not really want to help.

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       • Try sears I seen an add for the Nuwave oven so maybe they have the grill for the stove top but do not order from them as they took me for $ 209.80 for S&H just to order the stove top offer.

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     • WalMart sells a cast iron grill top for under $20. It's not an actual grill it's a skillet with bumps. The infomercial even states to use it for the grilled look. Good Luck to you!

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293. I have the same results as the others have noted. The only phone line that is answered is the one you call to order. You always answer that phone! We are trying to get an RA# and can't do it. I have called 3 support lines and have written several websites. Maybe this one is different, Jeremy! Once you get the stuff you are stuck with the stuff. I am totally dissatified with the product and and am stuck with it. Now do I call the Better Business Bureau or what. How may units of these cooktops do you sell? How many people are trying to return and can't and Do You Really Care?

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     • If you want a RMA call the corporate office support line at 1-877-689-2838.

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294. Please help me I want to return this item.

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     • Have a better Idea for you, if you return it they will only return your cost for the item and will not return any of the S&H. Do what I did and sell it on e-bay got all money back.

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295. Hello, my name is Jeremy Pohn and I am the Social Media Coordinator for Hearthware, the makers of the NuWave PIC. I am sorry to hear that you were disappointed in your PIC. I can assure you that we are not running a scam. Our protocol regarding returns is to refund customers’ money as soon as we receive the product. The most likely explanation as to why you were charged the $33 is that we have not received your PIC yet.

     If you would like an update on the status of your order and your return, please contact our customer service department at 1-855-742-2665 M-F 8am-4:30pm CST or anytime at picsupport@hearthware.com.

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     • This company is the worst to deal with. They took $93.00 dollars sent no product and NEVER, EVER answer their phone. I have called four times with my shortest hold time being 54 minutes before giving up. I have email them FIVE times with no response. Dont waste your time or money Go to your bank and file a fraud complaint on them. Most banks need 15 days before before they act on it. Its a shame this company is so bad, it looked a great product. Just adds to the list of company you should never deal with.

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       • I agree with you 100%…i have attempted to call and the phone lines are always busy or you get an automated response. I have emailed twice with no answer. My next step is to call the FTC for their unfair practices and to call my credit card company and get money back for service not rendered by this company…what a joke this was…never again and i will all my friends know what a joke this company is!!

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         • I agree with all of the complaints on this page! The first week of june my husband ordered me the BOGO set. They charged the debit card right away & about 2 weeks later we got one cooktop & one 8" pan, yes 8"! They claim it is a 9" pan, however says 8" right on the pan. We are a family of 5, what am I suppose to do with an 8" pan?? Here we are the 10th of august, more than 2 months later & have not seen another box since. The last time I tried to call them I was on hold for 45 minutes, my entire lunch break. Their hours are very limited for people with jobs to reach them. I am really excited to be able to use this product, I have the oven already and use it almost daily. However I am about ready to return it to get our money back. They told us everything else is on back order….seriously! How long are we suppose to wait to use this very expensive product? Very shady business practices! They will not last long if they keep up this crap!

           Tami Lucas

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     • Dear Jeremy Pohn,

       I would think working with the social media department for Nuwave you would not want this type of publicity. I would stongly suggest to your terrible company to take care of their customers!! I am so tired of waiting for what is on back order! And now I am reading that the second set of cookware is not included as well as the grill???? WHAT A TOTAL BUNCH OF LIARS!!!!!

       TAMI

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     • Jeremy, you have a BIG problem when only 1% of reviews actually talk about the product and 99% complain about the company.

       Look, the informercial game is slimy by nature, with one-sided reviews, act now / hurry while supplies last plus on-screen timer, paid audiences, then order taker scripts to upsell, cross-sell, monthly payments, and other marketing games, but to charge people immediately for pay-over-time, overcharge, deliver less than promised, and be non-responsive to complaints is not the way to build reputation — at least not a positive one for the company.

       I strongly recommend you cut your losses and simply forward callers and website visitors to Amazon until you have at least 50% positive product reviews before taking direct orders. That should take about 6 months, plenty of time to get your billing and customer service processes fixed. In fact, it's pretty clear that you are outsourcing these processes either to a less-than-reputable firm, or failing to provide instruction for post-sale operations. That's snake-oil salesmen stuff, and it's time to cut-it-out. Seems like you have a great product. Hopefully, you can get your act together in time to save the company.

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       • ttc marketing is the company in charge of the customer service friend works there. based in Chicago! you probably won't get anything resolved with them.

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         • Over the past 3 months I have been wanting to order this product, I am so memorized by it's claims.
           I came across this websight in Dec.,I decided to wait. My brother ordered one even after I warned him,it came and his family loved it (even with the shipping cost scam). Talked with my brother this morning and asked how the nuwave is doing. He said the first one stopped working and now the fan on the second is making noise. I asked what he was going to do,he said "not order any more!" Then he asked if I needed some stainless cookware. Take it for what it's worth but my infactuations wore off.

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     • Back when I bought my newave oven, it did not come with all the "freebies" in the infomercial. I paid all the shipping and handling, called the company to no satisfaction. I was so disgusted with them that to this day, that machine is still unused. I will never do business with them again. Very poor customer relations, lady actually yelled at me on the phone. So Jeremy how do you make this one right?

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     • Would you please explain your reasons for the outrageous shipping costs? (don't say it's not because we can price it by dimension and weight and get shipping costs ourselves to prove it is ridiculously high.)

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     • Jeremy, something needs to be done with the outrageous shipping charges. Your company would sell way more if the charges were in line. The free cookware that is being offered with the pic is $70 each for shipping if you want 2 sets that's already $140 and we have not even added the FREE pic for the $30 extra in shipping. When I got to the end of my order I already racked up a $230 bill and didn't order any of the other FABULOUS offers. That was when I backed up and deleted my order.

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       • My husband ordered this for me as a surprise. I just called customer service and actually talked to a women in like 2 minutes. I asked her about the whole bogo deal. And the 3 payments of 33.33 is a crock she said for that whole deal it is $230.00 $30 to ship the first one above and beyond the 99.99 …. $30 to ship the 2nd one and the FREE pots and Pans they charge $69.99 so those things are NOT FREE.. So I said ok I will Just Refuse the order when it arrives and you will Not Charge our Card Anything… She said No. We will not refund your S/P charges I said excuse me… Even if I refuse this 1 box and they return it to you unopened you are still going to charge us $130.00 she said yes… I blew a gasket.. She said everything will be shipped in 1 box but they charge these outrageous charges. I love my husband for trying to surprise me… But these scam artists should be closed down..

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     • Don't buy from Hearthware, Inc. Dishonorable company to deal with, customer service a nightmare. Fraudulent charges in regard to their shipping and handling. Class action lawsuit is needed. Help!!

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     • You will find a post I wrote today regarding your company. The pressure I received from your "sales rep' AND THE ACTION I WAS FORCED TO DO TO INSURE THAT THE ORDER I PLACED WAS IN FACT CANCELLED. You lost a sale, nothing you offer is free, you can have a good day, as I will, now that I have put my two cents worth on this site. Hope your company goes down the toilet where it belongs!!!!!
       Sylvia B

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     • No one at picsupport@hearthware.com answers the email I have sent 2 & have not gotten any response

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