NuWave Oven PIC Complaints, Reviews, Scam and Fraud Reports
NuWave Oven PIC Profile
Corporate InformationBusiness Name: Hearthware, Inc.
Category: Kitchen Appliances / Equipment
Complaint Directory: View Listing
Corporate Address: 1795 Butterfield Rd. Ste A
Libertyville, Illinois 60048-1227 USA
Phone Number: 855-742-2665
Company Contact: Jay S. Moon - Owner
Ratings Damage Reports For NuWave Oven PIC
Customer Loss DataTotal Reported Consumer Losses:
Average Reported Loss Per Consumer:
Consumer Ratings DataAverage Rating: 1.40 of 5
Based On: 187 Reviews / Complaints
Number Of Comments: 298 comments
Most Recent Complaint About NuWave Oven PIC
Ripped of by an Itsy Bitsy Teeny Weeny Companeenee
I ordered a nu Wave Oven and some accessories.
Although the shipment arrived from UPS in one shipment, I was charged over $440.00 for shipping charges on each invoice!
One invoice showed item weighing 11 lbs and valued at 39.00!
Nuwave Oven is one of the highest spending companies on Infomercials. The Nuwave PIC Infomercial runs multiple times per week making up a huge portion of it's sales. Other Names: Nuwave PIC, Nuwave PIC2, Nuwave PIC 2, picontv.com, picontv, mynuwaveoven.com More Info: The NuWave PIC (Precision Induction Cooktop) is a portable burner that is designed to be more efficient and convenient than a full size stove-top burner. It's induction cooking principles use magnetic coils to produce a warming reaction to steel and iron pots and pans. Induction cooking is thought to be more energy efficient, non-toxic to the environment, and without a flame - it emits less heat into the space it's being used.
Contacts: Janet Delaney (Sales) - John Stewart (Sales)
Official Responses from NuWave Oven PICBy: Alice Pace On: May 31, 2013
My name is Alice and I am the Social Media Coordinator at Hearthware, makers of the NuWave PIC. I have read your complaint and it seems as though there were several touch points where things could have been handled better. I genuinely apologize for your frustration. I would like to see if we can resolve this issue for you.
Please contact me at email@example.com with your original order information and I will assist you.
Thank you.By: Alice Pace On: May 21, 2013
I apologize for the confusion with processing your order. If you did not cancel your order, the system will automatically continue to process the order. We have implemented an email confirmation system to avoid these types of occurrences going forward.
We will continue our efforts to improve the customer ordering experience.
If you need assistance with your returns, please email me at firstname.lastname@example.org. I’ll be happy to help.
NuWave Oven PIC Reviews and Complaints
Complaint Filed By: Patricia Anderson On: March 20, 2014 Rating: 1 out of 5
I just found this site for complaints and read the exact thing in those complaints that I am writing about....
Complaint Filed By: Janet Crabtree On: March 19, 2014 Rating: 1 out of 5
We ordered the NUWave2 Infusion cooktop and according to the site we would get the free cookware that came with...
Got Warned Just In Time
Complaint Filed By: jerry On: March 13, 2014 Rating: 1 out of 5
I was ready to order tried to find out how much total shipping was. Could not find out without giving...
Bogus Commercials and shipping charges
Complaint Filed By: Charles Davis On: March 10, 2014 Rating: 1 out of 5
I purchased two Nuwave cookware cook tops from HEARTHWARE INC. and I the ad stated that if you purchased one...
Rip Off. Sounds like a scam to me.
Complaint Filed By: Liane Mill On: February 27, 2014 Rating: 1 out of 5
I saw the commercial for the nuwave stove top. I was expecting free cookware along with the my upgrading to...
Rude Telemarketer When I Called To Order Nuwave Cook Stove Bygof
Complaint Filed By: sa chandler On: February 17, 2014
This morning when I was watching INFOMERCIAL on the Nuwave cooker and at 6:37am Feb.15,2014 and they had offer for...
Buttons are Cracking
Complaint Filed By: Pegleg On: January 16, 2014 Rating: 3 out of 5
I purchased a NuWave PIC induction cooktop. I love the way it cooks and feel that it is a good...
Sparks when plugged or unplugged.
Complaint Filed By: John On: January 16, 2014 Rating: 4 out of 5
We have the Nuwave 2 and love how it works. My problem is that every time it is either plugged...
Will not credit all your money back. What a scam!
Complaint Filed By: Debra Raush On: December 31, 2013 Rating: 1 out of 5
nu wave scam, will not credit all your money back. They use your debit so you can’t stop payment, you...
Complaint Filed By: Jennifer Jones On: December 31, 2013 Rating: 5 out of 5
I have had your product the Nu-Wave oven for more than 3 years and in that time I have had...
A Scam Don’t Do It
Complaint Filed By: DHanger On: November 4, 2013 Rating: 1 out of 5
The NuWave Cooktop Ad that is all over TV, the internet, and magazines is a hoax, a scam! You order...
Leaves a bad taste in your mouth
Complaint Filed By: Jeff On: October 29, 2013 Rating: 1 out of 5
Nuwave leaves a bad taste in your mouth. I should have known better but ever the optimist I thought it...
Want more money!
Complaint Filed By: Janet K. On: September 30, 2013 Rating: 1 out of 5
I purchased this cooktop last year and chose to pay in full with no monthly payments as I do with...
Complaint Filed By: Tree On: September 27, 2013 Rating: 1 out of 5
My son who loves to cook saw the ad on TV one morning. He paused the TV woke me up...
Nu Wave Pic SUX
Complaint Filed By: moe d On: September 17, 2013 Rating: 1 out of 5
I tried contacting them for warranty service. This company has NO customer service. Their phones are disconnected. None of my...
Never By A nuwave Precision Induction Cooktop 2
Complaint Filed By: sabones On: September 11, 2013 Rating: 1 out of 5
I wish I were one of your many customers who could share a FANTASTIC STORY about this product. But I...
Don’t buy a Nuwave PIC, it’s a rip off!
Complaint Filed By: ERKED On: September 5, 2013 Rating: 1 out of 5
What a line they give people, I got mine with only the extra so called free one with no free...
Snuckered at 55 by NuWave Who Thought It Possible
Complaint Filed By: Judy Marie Young On: August 19, 2013 Rating: 4 out of 5
My new wave oven isn’t two weeks old yet but their is one on tv that has more acessoreies and...
Replacement Dome For Nuwave
Complaint Filed By: JERRY On: July 9, 2013 Rating: 1 out of 5
I purchased Nuwave. the Dome Cracked. it’s still under warranty, but won’t ship me my new they keep saying there...
It sparks every time you plug it into an outlet
Complaint Filed By: JIM On: July 5, 2013 Rating: 3 out of 5
I like the nuwave 2 pic. My problem is that it sparks every time I plug it in to an...
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