AtLink WiFi Reviews and Complaints by Consumers and Customers

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Last Updated On: August 25, 2014

AtLink WiFi Corporate Contact

Business Name: @Link Services LLC
Corporate Address:
13431 North Broadway Ext; #120
Oklahoma City, Oklahoma 73127 USA

Customer Service Contacts

Corp Phone Number: 405-753-7151
Corp Email: info@atlinkservices.com
Company Contact: Samual Curtis - CEO
Corp Website: atlinkwifi.com

AtLink WiFi Customer Ratings and Reports

Customer Ratings

Average Rating: 1.00 out of 5
Based On: 4 Reviews
Number Of Comments: 8

Consumer Loss Reports

Reported Losses: $1,950.00
Average Reported Losses: $487.50

Latest AtLink WiFi Complaint

Is AtLink WiFi a Rip Off, Fraud or Have They Scammed You? WARN OTHER CONSUMERS By Sharing

Category: Internet Service Providers Directory Listing

Horrible Service All The Way

My family out here in Bridge Creek area had At Link Internet is the only Internet provider at this time. We had them for less than a year. The entire time we literally had to turn our router on and off just to have a few minutes of service. We called them hundreds of times begging for help. But they did want their money each month for nothing.

So and I spoke to tech support and billing numerous times to no avail. We never had true service, Internet. They didn’t know what to do. But they should. My so spoke to tech support for 8 hours one day to get help and they had him buy a $100.00 router and still they didn’t know what to do. They sent me a bill for $300 for a phone call! I have never experienced such a horrible company. I asked for the corporate number. They refused. Then asked for their owner to call and he didn’t.

We have been discriminated against. They hang up on my son and I. I have read the other complaints here and my entire neighborhood is ready to get rid of them! They are awful. Even Pioneer telephone employees said Atlink stole their tower.

So yes I am ready with 100’s of people to take these jokers to court. Run them out of Oklahoma.

Consumer Comments For AtLink WiFi

  • Getting downloads speeds of 2.97 Mbs with AtLink but when try to download book told me one day eighteen hours to download Same computer connected to Verizon card at 4.2 Mbs downloaded same book in 11 minutes. Explanation was that Verizon uses download booster that AtLink does not have. Suggested that I upgrade service. Maybe that would reduce download time to just 24 hours!

  • I’ve been with At Link for several years now and fortunately have received fairly decent, though occasionally inconsistent connection speeds and support. Now however I have been unable to send email to most of my contacts for over 2 months. Numerous calls have yielded various reasons, but no solutions. Most often I receive "non-delivery" notices from other ISPs, but not always. Many of them just go off into oblivion, or the NSA storage facility. While satellite is an option, it’s not much of one. I was told that I’m not the only one having this issue, but there is only ONE person working it. Another tech probably had the most honest answer, he simply said, "I don’t know". Honest maybe, but helpful he wasn’t. I have noticed that their monthly billing is not having any problems though. This same issue happened about a year or so ago too. There are other options for internet service, and I have resolved that will have to chose one of them. Pity, but it seems to be the nature of the beast with ISPs, satellite and cable TV, and most other service providers. Every few years you have to move on to someone else.

  • I am here to echo the same frustrations as stated above. I have been with @link for 3 years now. Do not thing I have ever reached speeds I am paying for. In the beginning they were very quick to respond and had a tech here within usually same day. They took a very good tech and stuck him inside. I called more than 7 days ago and held for tech support and finally left name and number asking to return my call, just like they say they will do. Nothing yet. Hey on the bright side they did have a tech personally deliver a gift to my house from the "CEO" thanking me for business and for completing the survey. Very nice coffee cup. Thought was a nice touch, but I would really rather have what I am paying for. And to further echo that they are not bashful in calling you to tell you you have not made a payment yet when it is not even past due yet. Now I am getting two billing statements on the 1st of month, when they used to come around the 15th. Oh giddy giddy, hope I ewven have service to add this comment! I would add my speed test results, but I am ashamed to share…

  • I have been dealing with the same problem for 3 years now. This company is the worst company I have ever dealt with in my life. I’m getting upload speeds of .06 and they cant tell me why its so slow. They have changed out my equipment 3 times and it still don’t work. They want us to pay for a product they cant deliver, isn’t that stealing? Its nice to know that these incompetent people got a grant to start this sorry company. I waited 2 months for a return phone call from a manager and it never came but they called me looking for their money when I stopped the automatic payments from my account.

  • I have been calling and calling. sometimes it helps but mostly not. We have been with them for 8 years.
    The first 5 were great then they added to many customers to the same tower and service went way,way
    down. To get a call back well seldom, I requested a month rebate for all of the disrupted service and
    SLOOOOOWWW speeds, well I haven’t herd back YET.

  • I’m General Manager of AtLink Services, LLC. We’re not always able to satisfy our customers, that’s true, and sometimes the reasons that our support folks give out sound weasly. Delivering broadband over the air works really well sometimes–good line of sight between the tower and a house, a low level of radiation in the area from other sources, no trees or barns or hills. In the past, we outgrew our equipment. In some cities that we serve, we had to stop taking orders, because there was no room left on the radio waves. We’ve just spent $500,000 on new equipment for our most-crowded areas, and starting last week, our tower crews were out every day (well, not Friday, because of the sleet) installing it. Customers served by the new equipment are able to get even more bandwidth than they’e paying for. AtLink is a serious company, and it is the first or second-largest wireless ISP in the USA, serving much of Oklahoma. The ARRA loan-grants (20% of the proceeds are in the form of loans) permit us to build towers in unserved parts of the state. For the two frustrated customers writing on this page, I invite you to contact me directly to let me see if something can be done. I accept and apologize for your frustration–but we’re not casual about this type of situation. Please send a message to peterpreksto@atlink.net

    • I know this was 9 months ago, but. the problems obviously still exist. Apologies are nice but better product would negate the need for apologies..Disappointed Customer!

  • They suck! Their customer service sucks! Their tech support sucks! Download speed of .32 mbps and upload of .45 mbps called in a trouble ticket over a week ago and am still waiting. http://www.speedtest.net/my-result/3018497236

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