HughesNet Reviews and Complaints by Consumers and Customers

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Last Updated On: October 15, 2014

HughesNet Corporate Contact

Business Name: Hughes Network Systems, LLC.
Corporate Address:
11717 EXPLORATION LN
Germantown, Maryland 20876 USA

Customer Service Contacts

Corp Phone Number: 866-774-6580
Company Contact: Pradman Kaul - CEO
Corp Website: hughesnet.com

HughesNet Customer Ratings and Reports

Customer Ratings

Average Rating: 1.46 out of 5
Based On: 16 Reviews
Number Of Comments: 11

Consumer Loss Reports

Reported Losses: $3,944.00
Average Reported Losses: $246.50

Latest HughesNet Complaint

Is HughesNet a Rip Off, Fraud or Have They Scammed You? WARN OTHER CONSUMERS By Sharing

Category: Internet Service Providers Directory ListingHughes Network Systems, LLC. Listing

Call Maze

No internet.

Call them. They claim you called wrong department. Transfer. Wait.

They claim you exceed data download limit. Try to sell you more band width. You prove you didn’t. They claim they will run diagnostics; give them a few hours. You restart, still no speed or ability to connect.

Call the number they told you to call (now go back to the beginning and start all over…five times!).

Cancelled and paid a small fee to get rid of them. Installed AT&T hotspot for $10/ month. Works great.

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10 Most Recent HughesNet Complaints


Consumer Comments For HughesNet

  • Suspected I was not the only consumer disgusted by the lies and misrepresentation of Hughes Internet company. After the treatment I received from Hughes I would never deal with them again. Much slower speeds than promised, even the installing tech was amused by what I was told. My installer was excellent, but the phone reps were terrible, repeatedly trying to blame my computers for the problem. Also, "tech reps" for Hughes insisted I go to their website for "compatible" speed estimation on down and uploads. Their system kept reporting 5 megabytes with almost no variation as my available speed. Other "unapproved" sites reported much lower speeds which were a lot closer to the truth. I complained about the service and was told I would not have to pay for one month and I was given more time to evaluate the service. In the end, and after the installer/tech rep stated "the speed you are being given by Hughes, is all you will get from them, I quit my service over the phone and told Hughes to cancel my account. The rep on the phone immediately warne me of an early termination fee of $280.00 . Now they are calling me to settle my account. I advised them that as soon as the sent me "AN ITEMIZED BILL" I WOULD PAY FOR THE SERVICE BUT NOT ANY TERMINATION FEES. This company operates like the magazine and book sellers of old. Hughes is in my opinion one of the very worst internet providers in operation . After my problems with them, I found many other people who suffered the same mistreatment and disgust with Hughes. Hope something can be done about them. Thinking of reporting them to Baltimore based BBB aas suggested with one of the posts. Phil

  • WORST COMPANY AND CUSTOMER SERVICE EVER!!!!! See the following:
    Hughes Net
    To whom it may concern,
    We started your service on July 29,2013. We were told we would get 10 gig plan with 5 meg per second and the person on the phone said it would be more then enough for us. We not only started service but paid $345.77 to pay for the equipment. In August we called back and let them know that the speed was not fast enough. 1. They told us our equipment was bad, but they never replaced it. 2. They told us if we went to 20 gig plan we would get faster service, which they never mentioned to us the first time. 3. They offered us the 20 gig at the same price as the 10 gig. Later they raised the price and when we called to find out why they said the lower price was only for 3 months. We were never told that.
    We have called several times since and talked to several people. I am on the phone right now. We started our call at 10:03am and it is now 11:22am. My husband started talking to someone who passed him on to a manager who said his name was Randy Johnson. I asked to speak to his supervisor and he passed me on to Aurther Garcia. Aurther said he was Randy’s supervisor but his title was the same. I asked to speak with Aurther’s supervisor and he said he does not know who that is. Why is that?? At this point I am very upset!!!
    1. I want our money back that we paid for the equipment of $345.77
    2. I want the equipment removed from our house.
    3. I want out of this contract with out being charged a fee.

    The equipment has never worked for us. I keep getting the runaround by several members of your staff. We were told we could cancel in 30 days and when we tried, you said you would give us faster speed and more gigs. Your company has been fraudulent, and unethical and I need you to make this right for me. The service is poor and does not work for us.

    I will be expecting an email or phone call, by upper management next week.

    Thank you,
    Leah D

  • This is the worse internet provider I ever tried. The speed is ridiculously slow like the old dial up service.
    The customer service is even worse than the service.
    They only want to take you money. Only looking to charge you for the early termination fees that is a fortune.
    Please do yourself a huge favor, do not use them !!!!!

  • wow, you guys hAte hughes-net. i dont getit, what you are forgetting is WHAT DO YOU DO IF YOU WANT INTERNET AND THE ONLY OTHER OPTION IS DILEUP?? i wish hughsnet didn’t take advantge of people living in the country, but i have to say it is better than dial up. we get calera hughesnet address is http://www.calera.biz , it is OK

    • Maureen you must not really look at what you got. Its better then dial up but not much. In January 2012 I was given what I thought was a deal they charged me 299 for service then gave me back 99 of it. They told me they would buy my equipment back for 199. They told me that was not true. When I told them I still have the paperwork they hung up on me. I called them back and they did it again.

  • Hughesnet is a mess. But, I emailed the Better Business Bureau and Hughes responded immediately after the BBB contacted them. I got all my money back the next day. So I am thinking the best recourse is to notify the BBB. I also got Hughes to email me a letter saying that I had returned the equipment, had a $0 balance and we no longer had any kind of financial relationship. Oh yeah, the other option is to change your credit card account number, then they can’t bill you. Also, our credit card company blocked any further charges from Hughesnet. Good luck. I hope this helps someone.

  • I have no problem with HughesNet internet service. I am happy with it. But their website is the absolute worst!! Takes forever, and you can’t do what you want to do. Takes half an hour to pay your bill and you may not even be successful

  • The only way to deal with Hughes Net is to contact the Better Business Bureau where there home office is in Maryland, I promise you will get results and it want take you long to get an answer, I went round and round with them never could speak to anyone who could speak very good English. I filed a claim with BBB against them and within 2 weeks a very nice young man from Hughes Net Corp Head Quarters called me and I had a $500.00 refund and an apology for poor customer service.

  • I am a previous Hughes Net customer. They are the worst company I have ever done business with. The download speed tests on the company”s website were skewed. When we checked the speed of our Internet on other sites, we found that we were getting a tenth of the speed we were promised. I was dumb enough to believe that if I upgraded, my speeds would be better. Wrong! I paid ten dollars a month more with no improvement in download speeds. When I tried to call them to complain, I would be put on hold for 30-45 minutes. Their so-called technicians were obviously reading from a script and had no idea how to fix any problem. One technician wasn’t even familiar with the term ping. When I tried to get out of my contract, which only had two months left, I was told I would have to pay a huge cancellation fee. When I said I wanted to complain, and that the way I figured it, the company owed me money for not providing speeds I was promised, I was told that I could send a snail mail letter to the corporate office. As a customer, I could not send an email or even call the corporate office of a Internet Service Provider. Am I the only one who sees what is wrong with this picture? I received a call from a customer service rep after I cancelled my account and told him that he was working for a company that cared more about profit than providing reliable Internet to people in rural areas who have no other choice. The company has its customers by the short hairs and does everything it can to screw their customers. Enough said! Now we have reliable, high speed Internet from a local business that is more concerned about people than profit.

  • HUGHESNET is the WORST. DO NOT USE THEM.
    They will overbill . You cannot get anyone on the phone for over 40 minutes
    then it is someone who does not speak english
    they will make you PROVE to them what their online installation fee was
    they will charge you and once you question they will send you an email- THEN THEY DON’T
    they say they will reverse charges-THEN THEY DON’T
    they will send you a new email saying login with password to see what you are chargeed THEN THEY DON’T RECOGNIZE YOU WITH THE PASSWORD THEY PROVIDED
    they will ask you to signup to Hughesnet email and once you do THEY DON’T RECOGNIZE YOU AS A CUSTOMER
    the only time they recognize you is when they charge your credit card!!!
    they make you sign a 24 month contract and are SLOWER THAN DIAL UP
    no games can be played on this pitiful service
    if the wind blows, it will CRASH
    it will take weeks for a technician to re-direct the transmitter
    THEY CONVINCE YOU THAT IF YOU GO TO GEN 4 IT IS BETTER- IT IS NOT!!!
    THEN THEY WILL OVERCHARGE. i am so angry with them
    they will tell you they will rebate you and they DONT

    DONT USE THEM. DON’T USE THEM. DONT USE THEM!!!!!!

  • I am deaf.. I AM WAITING TO GET $300 REBATE….. PLEASE SEND $300 TO JUDY PURCELL 428 PEACE PIPE LANE CAPE GIRARDEAU,MO AND I EMAILED MANY TIMES… YOU NEVER ANSWEDR ME….

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