SilverScript Reviews SnapShot

Last Updated On: January 31, 2017

SilverScript Contact Information

Business Name: SilverScript Insurance Company
Corporate Address:
PO Box 52067
Phoenix, Arizona 85072 USA

SilverScript Customer Service

SilverScript Phone Number: 866-235-5660
Company Contact: Todd Ryan Rooker - President
Corp Website:

SilverScript Ratings

Average Rating: 1.34 out of 5
Based On: 86 Reviews
Number Of Comments: 176

SilverScript Reports

Reported Losses: $30,873.29
Average Reported Losses: $358.99

Most Recent SilverScript Complaints

Is SilverScript a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Category: Insurance Directory ListingSilverScript Insurance Company Listing

Verification of Poor Customer Service from SilverScript

As a possible new member of SilverScript (S5601) Rx coverage for Medicare Part D plans in Missouri, I filled out the form online and got to the Terms & Conditions at the very end – just before officially joining. I always read T&C carefully because the devil is in these detail. The first paragraph was short, but, a total red flag to me (I do have to give SilverScript credit for being clear on possible issues by joining them).

Long story short, the online chat was useless at getting additional information and directed me to the toll free number. As many complaints have noted, calling SilverScript was ultimately useless also. Over an hour and twenty minutes on the phone with multiple transfers to various departments none of whom could help (they could not even access the company’s Terms & Conditions document until reaching a Conflicts Manager at the very end).

Long wait times between actually talking with representatives. Simple questions could not be answered. Yes, everyone was polite, but of no use – a very frustrating experience.

Interestingly, no representative would give their location other than the state. No one would give the full name of the company (SilverScript Insurance Company) or would answer if SilverScript was a subsidiary (which apparently it is – CVS Caremark Corp.).

I am not saying there is anything nefarious about this lack of openness, but, it undermines my personal confidence that my needs will be properly and fairly handled.

15 Most Recent Reviews About SilverScript

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  • Diane Fjarlie

    I purchased this plan after they told me that the two prescriptions I need to prevent an organ transplant are covered only to find out that they will not pay anything towards the cost of these $900/month drugs. Customer service is useless — nonsensical and a waste of time. I’m paying them for nothing and I’m very angry.

  • Adriana M Selvaggio

    I was covered by United American for 2 years before I realized that since I am covered under my husbands insurance it is not mandatory to have Part D coverage. During the medicare authorized interval I called United American to disenroll. They said they were no longer providing Part D coverage and had transferred my coverage to Silver Scripts. Neither Silver Scripts or United American had notified me. They told me to call Silver Scripts. I called Silver Scripts and told them I did not want to transfer to them or any other Part D coverage. they had already assigned me a member number. The date was 12/5/2016. After waiting 30 minutes and 30 minutes of discussion the Silver Scripts representative finally agreed to discontinuation of my coverage, I requested a cancellation number.
    3 week later Sliver Scripts billed my credit card for their monthly fee. I had never given my credit information to them but United American had and they used it without my authorization one month after I cancelled my United American/SilverScripts Part D. I called again, the went into their computer after a long wait and repeated discussion and found the cancellation notification from 12/05/2016. I demanded a refund of the charge on my credit card and that my credit information be removed from their system. I accused them of medicare fraud and said I have never been and will never be a SilverScripts Subscriber. 2 weeks went by and I received a bill in the mail for February. I called them again and spoke to a supervisor, after another 30 minutes of waiting, she said she would do me a favor and let me pay until February and then cancel me after I paid for the first two months. I told her I canceled during the required medicare period on December 5, 2016 and she has the Silver Script cancellation number as do I. I also told her she had 3 days to refund the money they charged my credit card and cease and desist with communication with me. I never authorized them to represent me in any way.
    I also told her I would file a complaint with Medicare and the next call from me would be from my lawyer.
    My credit card was credited.
    This company has committed medicare fraud. They are dangerous to the medicare population. I would avoid them at all costs.

  • Bob Richardson

    I switched to Silver Script this year and found their pricing higher than the actual cost of the drug. Under my old plan I paid $3.00 and my plan paid $14.70 for 90 day supply, a total of $17.70. SS wants a $60.00 copay for the same drug. Is there a Government agency that I can complain to about this price gouging?

  • Doris Skeens

    Got a letter in November saying I no longer qualified for my extra help through Silver Script. Than I get one in December saying I do qualify. Opened a letter today January 31,2017 stating I no longer get my extra help. Saying If I bought prescriptions from January 2015 until January 2017 I may have to pay them back. Now I am a single senior with Lupus,Fibromyalgia, Sjogrens Syndrome, and arthritis how in the world is a person that has nothing but social security coming in suppose to pay them back, pay for my medications, and my co pays plus what social security doesn’t pay. I have been on disability until I turned 66 and it flipped to regular retirement. I own nothing, have no savings, stocks, bonds or any resources other than my monthly social security check. I have had no income raise in three years. This year what very little we got it was wiped out because Medicare went up and prescription drug coverage went up. If i was eligible two years ago I should still be eligible. Sounds like someone is getting screwed and that would be me.Shame on Social Security and Silver Script. You may just have some people die off because they can’t get what they need to stay healthy and live. Lupus isn’t fun to deal with, now this. Thanks for being concerned.

  • Pam Farmer

    I am a type 1 diabetic. Silver script does NOT pay for insulin!!!! Tremendously angry out of pocket cost now go to $12,000 for a medicine that I will DIE without. Never pick them!!!

  • Jerry Kolassa

    SCAM ALERT!!!!
    As of Jan 2017, if you have United American Part D Coverage, YOU, were automatically enrolled in Silver Script, WITHOUT YOUR KNOWLEDGE OR APPROVAL!!!!! Do not pay the premium notices sent by Silver Script!!!!

    YOU have to dis-enroll for for a prescription plan that YOU did NOT enroll in or approve by sending a letter to Silver Script, P.O. Box 52067, Phoenix, AZ 85072. This is probably illegal, but these bureaucrats think they can get away with it, and probably do! Shame on them!

  • Randy K.

    Silver Script is working the numbers. They claim higher than actual costs and then have you pay a copay that is actually higher than the total cost of the generic drug was in December 2016. Some is getting rich on the scam that this is actually a payee., They are in with CVS to artificially inflate drug costs to Medicare I was switched to SS after they took over United American. They tricked me to believing they were as good as the coverage I had. If you don’t like it tough go to Maximus. They s***

  • mrgns

    Apparently a rate increase took place. I never received notification but then get a notification that I am behind in payments. I have my payment automatically sent monthly. Now I go to login to my account and can’t find the right portal. Did they move that too? Very customer unfriendly company. Don’t take their prescription plan if you can avoid it.

  • Nan Wright

    I just enrolled and when I went to get my first RX, it is not covered….after I enrolled it when I applied. Now, I am not paying and will take the penalty, found out through my pharmacist that if you go through GoodRX, the prescriptions are a lot cheaper than with this insurance! Not happy with this company at all, what a scam that Medicare forces you to have a prescription plan!

  • Dan Bell

    I searched for Part D at the Medicare site. All of my prescriptions were listed, and Silverscript claimed to cover all of them without copays for the rate I’m paying, so I switched to their plan. Jan. 11, 2017. First prescriptions sent in with nothing new added. Copays on everything, including 50% copay on one of my RXs, for $131, and 100% copay on another for $31. They lied outright about covering my RXs, and now it is too late to do anything about it until next year’s open enrollment. Five RXs for $175, all generics, on a no copay plan. What is wrong with this picture?

    I will drop them as soon as I possibly can.

    • Marti Garratt

      You might be confusing a “no deductible” plans with a no co-pay. Almost all of their drugs have a co-pay at different levels. But they definitely do not have a deductible that must be met FIRST – BEFORE they will cover any drugs. Many of the other companies do have deductibles – so beware.

  • Janet Mc Donald

    Hey, I just got a raise on my co-payment, that I was told by a healthcare agent that I’m suppose to
    get my Rx free, they are suppose to be completely covered by Silverscript.

  • Vivian O.

    I wish I had checked this sight before enrolling! They increased my premium by 30%, with no prior notification, giving me no opportunity to change plans. A supervisor told me Medicare sets the rates and sends notification (not true!). I called Medicare to complain ( 1 800 633-4227). They were extremely helpful and I was able to submit a formal complaint over the phone. They said they have had no complaints about Silverscript, so everyone should do this. Maybe Medicare will take some action against them!

  • Katy

    An awful company!! On Dec 17 I got word my rate was increasing by $7. To cancel I had to do it before Dec 7. When I cancel Oct 15 of 2017, I STILL am locked in to this company until 2018!!! Plus they can raise again next year!


    Call 1800-633-4227 and ask to speak to a senior representative-file a complaint with the senior management of Medicare-Silverscript misrepresentation-if your unable to reach a senior Representative at Medicare -keep trying, Silverscript has indeed become grossly negligent for the misrepresentation and fraudulent claims of medications they never paid for!

  • Ryon Urso

    This is illegal and the medicare complaint online site or you may call. I urge us all to make a stand. Medicare dose not think silver script is a thirs party company and agrees it is dangerous for us!! please I beg you to go to medicare and copy and past your personal stories, medicare pays $80 dollars a month to silver script per person that’s our American tax paying money. then silver script is stealing more from us by the enrollments gaps the well honest what ever story silver script employee wants to tell. our life our govermenment money is latterly being stole people are loosing there lives, your thinking if medicare knows this and its on the medicare site why is silver script still around right?

    medicare needs you medicare needs your stories once the government has enough of us then silver script will be brought to justice, as of last year medicare has put staged people within to gather more information. silver script will see the side of justice. please lets help make it faster and end more pain that others are going through. its simple please go to medicare website silver script you eill be shocked yet realived knowing that medicare is aware of all our nighmares.
    the more of us that speak out the faster silver script goes down.
    we need justice!!! is where we need to post thank you and lets get silver script gone sooner than latter!!!

  • Dorothy M Baylor

    So disgusted with company…Sure hate to put my Dr thru their hassle. Old and they do not want to fool with us…I need 2 nonformulary drugs and what a hassle.. Guess this is program set up by government and i sure can tell it.

  • Darlene C. Samuels

    Nightmare company is putting it mildly. This a company from the stone age. Their customer service is non existing. You have people who can’t answer questions, let alone resolve any issues. I was visiting relatives in Texas and was hospitalized for four (4) day with Cellulitis. Upon my release I was told that I could pick up my prescription at Walmart pharmacy. I was discharged and went to Walmart and the pharmacy was closed. I then went back to the hospital to get a paper prescription and had to locate a 24 hour CVS pharmacy. I went to the CVS pharmacy and gave them my prescription only to be told by the pharmacist that they could not authorize the prescription because it was to soon for a refill. I informed the pharmacist that I was just released from the hospital and that the prescription had not been filled, The pharmacist called Silver Script a 2nd time and informed them that I was there and the prescription had not been filled. Silver Script did not authorize the pharmacist to fill the prescription under my Silver Script plan. I was told that I had to go back to Walmart and have them reverse the prescription. I informed the pharmacist that I could not to that because I was traveling on a morning flight back to New York, and I had to take the next does of the medication before my flight. The pharmacist informed me that the prescription would cost me $151.99 out of pocket in order to have it filled on 10/2/18. I paid the $151.99 and upon arriving home I called Silver Script and told them what had happen (after making several calls and speaking to several customer representative, one (1) who was eating while I was explaining the situation for the 5th time) I was told to print their claim form and send the completed form and receipt to them. I received a denial letter on 11/16/16. I called Silver Script and asked why the claim was denied and was told that the plan only pays $2.00 for the drug and they could refund me the $2.00. You would think that your prescription plan would be able to assist with an emergency such as this.

    Medicare should remove them from their list of prescription plan being offered. Since they clearly are not willing to be of assistance under any circumstance. If you are offered Silver Script as your prescription plan run, run, as fast as you can!!!!

  • Razie

    Nightmare company, very poor customer service and misleading coverage. NOTHING has gone right since signing up with Silver Script. Their agents have bad attitudes and don’t seem to know what they’re talking about. When you challenge them on something, then the attitudes really get bad. Some generic meds are cheaper at Walmart, so buyer be aware!

  • Suzanne

    I fired CVS a long time ago. Go to Walmart.

  • Plazzy

    Okay look here all silver scripters… fortunately I was able to get my issue worked out you know, somewhat. Of course it was expensive. I’m wondering if anyone else has been able to get their ins issue/ matter situation… worked out? Please let me know, yes or no, either way.
    In advance..thank you ladies and gentlemen.

    • Mayber

      No, I was told a drug would be covered before I joined SilverScript and after two prescriptions they denied it. I have had my doctor call, write letters, etc., and even appealed twice and within 12 hours of each appeal, I got an automated call saying it was denied. This is the worst prescription drug company I have ever dealt with, can’t wait to dump them in October.

  • Plazzy

    Comeon admins, its not inflamatory, its FACT!
    Shouldnt be an isssue per your tncs!

  • Plazzy

    The good exps :

    Hmmmm. Looks like they indeed are… ***+Non existent.

  • Plazzy

    I am going to lose my good fave doctor BECAUSE HE DOESNT HAVE THE TIME TO DEAL WITH THE IGNORANCE OF SILVER S***S. HE HAS patients to treat. Whos rx companies DONT give eberyone HELL! This silver script…. Lol. They aint helping me, they killin me. Wasnt looking for the long torturous and extremely painful DEATH. However, they kindly provide members THAT SERVICE at no extra out of pocket costs!

    I guess maybe they are slowing klling off the old sick and unhealthy people. Hmm.

    Dont forget though silver s***s: we ALL have a reckoning. You and ur people,ucant lie to God. He knows it all ALREADY. I THROW THE DEATH YOU PASS AROUND….

    SERIOUSLY, HOW MANY P AUTHs DO YOU REALLY THINK ARE NECESSARY? Esp on a Medicine that YOU KNOW ive been taking long before you came into the picture even

    I hope for silvershcipts nothimg better or more THAN THEY HOPE FOR THEIR MEMBERS,

    DIFFERENCE IS theyre hellbound.
    Luckily, i am not!

  • Plaz


  • Plaz

    I wish theres was some way to quit smoking that would fit in a persons budget. Sorry to that gal. I got serious problems too. Copd i need to breathe. I cant without help from a machine. Now they dont cover it though. 2 nebulizers with burned out motors and an rx company that couldn’t care less if i go the er to breathe. Who pix up THAT bill? Not SS. IF I WASNT SO GD PAINFUL TO QUIT BREATHING, THATD BE MY OPTION. THNX A MILL SS.

  • mistermcfrugal

    This is a little off the course, but I notice that Silver Script hides its physical address. They only use P.O. boxes. I believe they know that their plan to lie and cheat their own customers could come back to haunt them if a really angry person knew their physical location. I bet they have security up the you know what at their hidden work place. Employees who are honest and quit should post their physical address just to _iss them off.

    • Plazzy

      P**S THEM OFF? Well i doubt itd p**s anyone off, like they care! Haha. Sure would make serving a summons to appear in court much easier though! I mean, for someone. Hmmmm. I think….


      Im blasting the truth about them ALL OVER THE INTERNET. It aint smearing when its fact. THAT WILL PACK A PUNCH. I ENCOURAGE EVERYONE TO DO THE SAME. YOU Arent doing WRONG WHEN ITS THE TRUTH!

      Silverscript? If youre smart or even just ok intelligence- then you KNOW NOW

      HEED MY WORDS. OR ….NOT your loss. Ill have my issue handled and in the interim. Youll be in bankruptcy court. Oh well

      Time for you to get blasted now!

      I meant what I said.

  • mistermcfrugal

    Don’t use Silver Script for your Medicare Plan D insurance. It is a nightmare of a company with which to deal. I’ve spent 5 month trying to resolve a billing issue. Nobody knows ANYTHING except that they want what they billed you. I think it is reasonably impossible to find anyone who will help you. You can ask for the “senior team” but they know nothing. You can ask to go above that and they won’t let you talk to anyone else.

    I’m just biding my time until this Decemeber so I can sign up with a different insurance company.

    • Mayber

      They are a horrid company and like you, cannot wait until October to choose another company, no one could be as bad as they are. Drop coverage of prescriptions, no one who knows anything, appeals denied immediately – horrible, horrible, horrible.

  • Laura E. Dyer

    as of 2016 SilverScript is not kicking-in with co-pay.. on ANY of my medications

  • Aleisha DeHounds

    The level of stupid at SilverScript is absolutely astonishing. I’ve been trying to get my mother on the plan for three and a half months, and every time I call, someone tells me something different. Here’s a conversation I just had:

    “Is your mother aware that you are calling on her behalf?”

    “No, she has dementia, which is why I have Power of Attorney, and you have all the paperwork.”

    “Yes, but is she aware you are calling on her behalf?”

    • Plazzy


    • Plazzy



  • Audrey Cook Ryan

    Began “coverage” with Silverscript Jan 2016. Joke’s on me! Last year with a different company’s plan, I paid exactly $17./mo for the 5 prescriptions that keep me alive. This year with Silverscript, none of my medications are covered. They want near $100. each. RUN! You don’t want this sorry excuse for coverage!

    • Sharon

      Who did you have coverage with previously?

  • Betty550

    Began “coverage” with Silverscript Jan 2016. Absolutely this plan saves me money because I can no longer afford to buy medication at all. Most of my drugs are not on their formulary, even though I verified coverage before I registered with them. I have so far received three denial of coverage letters on generic meds, and expect more as I try to get my prescriptions filled this year. Customer service, if you can call it that, is happy to tell me “too bad, too sad.” Silverscript blames CVS for problems; CVS blames Silverscript–even though they are the same outfit. Run away from Silverscript if you are looking for real drug coverage.

    • Mayber

      I also joined in January 2016 and have had to pay almost all the prescription drug costs myself, they have denied and denied coverage, like you, I checked coverage before hand was told yes it was covered only to have it denied. Can’t wait to get out of this company.

  • Sensia

    Silverscript is now refusing to cover generic medications folks. I have had several generic medications that they won’t cover.

  • Sensia

    Horrible prescription insurance company. Every year they send me a list of drugs they no longer will cover and its always my main much needed medications. I am on hormone replacement therapy as I am in the midst of menopause and they keep dropping the medications I need every year. They give me the run around as to what medications are actually covered. Isn’t this silverscript company part of CVS pharmacies?? The reason I ask this is that the pharmacists at CVS seem to have no clue as to what medications are alternative to the ones that Silverscript won’t cover. I was pulling my hair out trying to find out what alternative medications I needed today. I was told by one Silverscript representative that Estriol was covered. I called my doctor and they filled it but told me I have to have progesterone with that and that I can’t just take the Estriol. The insurance company wouldn’t cover the Progesterone and the CVS pharmacist told me there was no alternative medication for Progesterone. I called Silverscript back and then they told me they would approve Jineli which is suppose to have both estrogen and progesterone in it but then CVS pharmacy told me that in their system it didn’t show as one of the alternative medications covered!! Christ almighty this is ridiculous. If this was diabetic medication or much needed heart medication I would be dead now. These companies suck. CVS pharmacies suck and Silver Script sucks. Rant over.

    • Plazzy

      Curiously, how long does menopause typically last? I wonder if ill even make it until then, but just wondering. The rate im going NOW, and knowimg its only getting worse.
      Wth i might as well end it all now. If their stress doesn’t kill me first!

      Christ, this is no good

  • Mike

    I have been getting my prescriptions from CVS caremark for over 6 years now through Silver script. My last prescription was sent to me with the wrong Medication in the bottle, after 2 weeks talking on the phone with VERY RUDE people at silver script and not getting anywhere with them, They even called me a LIAR on the phone, And refuse to take the medication back or refund my $$$$ What and Who do they think they are? i have a heart condition and all those Ignorant people did was Send me to my Dr. with chest pain, So i Decided to not only never ever get my Medication from them, but i am also opting out of Silver script as well, as when you do call they pass you off 4 to 6 times to different levels of Morons that can not do thier JOB right. And so I took this to a local TV station that will broadcast this on Friday the 29th of jan 2016. Good luck in getting anyone to sign up in my state after Friday, SilverScript. And My Lawyer will be contacting you as well. ………Good Luck. A 64 year old heart patient.

    • Plazzy

      Any update available? In other words… So WHATS HAPPENED SINCE YOUR LAST ENTRY.?????

  • Tina DiMatteo

    Horrible, Horrible company!. I have Crohns disease and have been wasting time with incompetent people for 6 days now and still no meds. They should be shut down they have no business interfering with doctors orders and giving patients the run around when their medications are required to perform the daily activities of living!!!

  • Docente

    I was diagnosed with Shingles in the ER on New Years Day. Silverscript said 2 out of 3 of my prescriptions required Prior Authorization? Beg all you want, these bastards don’t care if you are sick or in pain. It took nine days to receive a reply, they approved 1 medication and denied the other. What I really don’t understand is there was no Silverscript Doctor in the Emergency Room while I was being examined? How can they second guess the ER Doctor and delay medications for Shingles for 9 days. Do what I am doing, file complaint after complaint, file a grievance, file a lawsuit if you have the means, notify the Inspector General for Health and Human services. Drive this company out of business so maybe the other providers will take notice.

  • Barb

    If I enrolled in December 2015, when will my first payment come due? What is this about a late fee where I have never been in a prescription plan before , letter says there is a penalty fee for two years that I just found out about on my 1900 a month plan. Does anybody know the percent I will be charged? Barb

  • marylou

    Was thinking of change my Mom’s plan to Silver Script. She’s on a very fixed income so the premium and zero deductible looked attractive. Once I read the below reviews though, I clearly would be making a big mistake. Sounds like a rip-off company to me and glad I didn’t make the change.

  • donna

    I never enrolled they are charging my dad 822.00 dollars he hasn’t ever got prescriptions

    • Kate

      Me too? I never enrolled was just changed by my state RX program . First attempt to refill my prescription and 3 were denied they won’t pay for them. no if’s and’s or maybe’s…too bad. Cancelling them ASAP

  • greasemonkey

    Untrue. Independent broker is correct. I suggest if you have a computer go to and they will have a list of companies. I found silver script to have the lowest premium.

    • Organic1

      I post here because I do have a computer genius. I run the numbers, I know what is available. Up your meds.

  • guest

    It is super important that each person READ the book sent out early October by Medicare. This book lists the medications approved by Medicare + it also tells the tier.
    READ this Medicare book and arm yourself with this great source of information. It can save you a lot of frustration.
    I do feel Medicare part D has caused drug companies to increase drug price.

    • Kate

      Good advice but I never applied for Silverscript. Had a much better policy went away for a family emergency, came home to a letter from Silverscript saying thanks for my app. ? I Never applied and presto I was switched and they won’t pay for3 of my Rx’s so far…I don’t even use CVS so why am I on silverscript. Someone better have a great explanation and switch me back.

  • Barry Stevens

    SilverScript is run by morons and buffoons and dishonest people. I have an official letter dated November 12, 2014 from SilverScript to me saying my coverage is effective Jan 1, 2015. All they keep saying is that my plan began Dec 1, 2015 and I owe then $29.70.. Where they got that is out of the world. The hours I spent with complete jerks is unbelievable, Any one contemplating using them for a prescription plan beware.

    • greasemonkey

      May be they have you pay the premium in advance. I will find out once my plan is approved by medicare.

  • Barbara Albrecht

    Organic1 I don’t see that Independent broker lied, deflected or demeaned anyone. I think your experience has been frustrating for you, and left some bitter feelings. I agree with independent broker, you should find one in your area who can explain all the in’s and out’s of buying any Medicare supplemental policy to find the one that best suits you.

    • Organic1

      Barbara, your thoughts are just that yours, and inaccurate as well. But being stupid is no excuse to agree with liars. Obviously you can do stupid with your eyes closed.

      • kvl

        Organic1 – There is no reason to be rude they are just trying to help

  • Brenda

    well it appears that have to join the complaints of this outrageous company. First, you should be ashamed of yourselves. When reaching the donut hole my medications are almost $400.00 per month. After social security insurance and life insurance and part d is paid out of my social security check each month, I have NO money left to even buy groceries and the necessities I need for the month. My money is eaten up by your outrageous prices. You folks are nothing but the most greediest devils I have ever dealt with and I look forward to being rid of you.

    • Independant Broker

      HI Brenda,
      There seems to be a misunderstanding, The “Donut Hole” is not unique to Silver Scripts, nearly All Medicare Part D prescription drug plans opt for the minimum allowed coverage dictated by Center for Medicare and Medicaid Services. I offer two solutions, 1st Call 1-800 Medicare and apply for the “Low Income Subsidy”. 2nd Find a local “Broker” who represents more than one Medicare Prescription Drug plan. This person will be able to help you find which plan has best cost controls and the lowest out of pocket costs for your list of drugs.

    • greasemonkey

      this is set by Medicare and Silver script has no control over that donut hole.

  • Downtownneighbor

    Forget Silverscript. They are happy to get new members but then they disallow all meds you were previously on. What a dishonest company …try to get through customer service. I have bee a month without one particular med and the hoops to jump through change weekly. I hate them!

    • Independent Broker

      Hi Downtownneighbor,
      As an independent broker, 15% of my clients benefit from signing up on a Silverscript Medicare Prescription drug plan and never have a complaint. An independent broker represents more than one Medicare Prescription Drug plan. Please find an independent broker in you neighborhood. Your local independent broker would have explained the Center for Medicare & Medicaid Services dictates to insurance companies the stages each plan must have, the out of pocket maximum limit of each stage, the minimum formulary each plan must have, etc.. Plans must have all these pieces detailed and submitted to the government for review and approval BEFORE each Annual Enrollment Period. CMS further limits each approved plan from arbitrarily moving drugs to different tiers and/or dropping a drug from their approved formulary throughout the year. Lastly your independent broker would have checked your drug list against the new years’ submitted and approved formulary.

      • Organic1

        You are a liar, and deflecting the issue is wrong on many levels. Representing yourself by telling others their short falls is bullcrap too. If all you have to do is demean others with your nonsense, don’t bother with replies.

      • ALBLOCK54

        Typical default talking point coming from a cognitive miser-a broker such as yourself should know that many seniors do not have all the resources available to them-thus causing many problems with their ability to advocate for themselves. A broker’s job is to confuse-and mispresent -seniors have become victims to unreliable Brokers such as yourself- who mislead them into enrolling into a PDPLan that does not cover all their prescriptions! It is Medicare’s job to enforce these regulations-unfortunately Medicare’s turn over rate is very high-and this leads to the hiring of very low skilled workers who cannot handle the thousands of complaints as it relates to PDP Plans-and most brokers know this. It is very easy for a broker to take advantage of Medicare’s unregulated system. They lie to seniors with impunity and do it with such contempt-they are constitutionally incapable of being honest!

  • Marcy Arnaud

    If you complainers want to see some action against CVS Silverscript…….email Dave Lazarus at the L.A. Times newspaper. Tell him your story in detail. He’s also on the 1pm tv news daily on I believe channel 5…ktla los angeles. He’s the best investigative consumer complaint columnist writer in the world. He’s written many articles and investigated complaints about CVS on the front page of the California section. You can google his name to find out more about him. He is in Los Angeles but no matter…because CVS Caremark ..Silverscript is here and everywhere. I get my prescriptions from CVS but they can’t mess with me because my Part D Medicare was thru SCAN health plan. It was the BEST. Unfortunately, I’ve had to switch to United Health Care which is awful and full of co-pays but I had no choice this year if I wanted to keep my UCLA doctors who terminated their contract with SCAN, For financial greed reasons. I have Extra-Help too. You people should have signed up directly with a Medicare Advantage plan to protect you… SCAN. They paid for everything and were real nice too.

  • robert martinez

    Dear Agency:

    When I signed up for your Drug Plan Part D,
    I have the agent a list of medications and supplies
    that I needed!
    I was told all were covered, and since I qualify for the Extra-Help
    there would be no charge!

    Your agents have lied to me! I have to pay for medications and
    my Test Strips are not covered!

    I will drop your agency as soon as I can!
    In addition, I will report you for fraudulent information

  • Aida Mimi Mercadal

    SILVERSCRIPT NEEDS TO BE SHUT DOWN!!!!!!!!!!!!!!!!!!!!!!!!!! This is the second time I have to pay for my scripts because they won’t cover them. What is the sense of having insurance Plan D if it doesn’t work? Its not paying for meds. PLEASE PLEASE DO NOT USE THIS INSURANCE COMPANY. Time and time again my drs. send scripts to the pharmacy and time and time again they get turned down. What the hell kind of company is this? THIS IS THE WORST INSURANCE COMPANY

    • greasemonkey

      I first checked with them on the meds. I was taking and they are in their formula. I hope I don’t run into your problem with a new written prescription.

  • sick&tired

    What dio I do? I need my meds.. SilverScript just increaded my co-pay for generic pills from 30.00 to 80.00. I can not afford and I can not cancel plan till open enrollment in October. Please help.

    • Independant Broker

      Contact a local independent broker in your neighborhood.
      They can help you determine if a 5 star rated plan is available in your area (this does not guarantee lower premiums or copays or coinsurance but gets you out of SilverScript).

  • Elsty Blue

    Silverscript is the worst. They take medications off of their formulary for no explainable reason other than profit. Once again they have removed medications from their formulary and are refusing to cover the cost, even after a written appeal from the Physicians Office. We followed their procedure to continue the medication and they have denied it. They are taking sleep medications off of their formulary without informing people. It’s the beginning of the manic season when the days are getting longer and people who need sleep meds are at risk. I think they sit in their leather chairs in their skyscraper executive offices and laugh at the problems and strife they cause their Medicare Part D customers. CVS Caremark causes people so much hardship. They are greedy and evil.

  • Elsty Blue

    Silverscript is the worst. They take medications off of their formulary for no explainable reason other than profit. Once again they have removed medications from their formulary and are refusing to cover the cost, even after a written appeal from the Physicians Office. We followed their procedure to continue the medication and they have denied it. They are taking sleep medications off of their formulary without informing people. It’s the beginning of the manic season when the days are getting longer and people who need sleep meds are at risk. I think they sit in their leather chairs in their skyscraper executive offices and laugh at the problems and strife they cause their Medicare Part D customers. CVS Caremark causes people so much hardship. They are greedy and evil.

  • Elsty Blue

    Silverscript is the worst. They take medications off of their formulary for no explainable reason other than profit. Once again they have removed medications from their formulary and are refusing to cover the cost, even after a written appeal from the Physicians Office. We followed their procedure to continue the medication and they have denied it. They are taking sleep medications off of their formulary without informing people. It’s the beginning of the manic season when the days are getting longer and people who need sleep meds are at risk. I think they sit in their leather chairs in their skyscraper executive offices and laugh at the problems and strife they cause their Medicare Part D customers. CVS Caremark causes people so much hardship. They are greedy and evil.

  • Elsty Blue

    Silverscript is the worst. They take medications off of their formulary for no explainable reason other than profit. Once again they have removed medications from their formulary and are refusing to cover the cost, even after a written appeal from the Physicians Office. We followed their procedure to continue the medication and they have denied it. They are taking sleep medications off of their formulary without informing people. It’s the beginning of the manic season when the days are getting longer and people who need sleep meds are at risk. I think they sit in their leather chairs in their skyscraper executive offices and laugh at the problems and strife they cause their Medicare Part D customers. CVS Caremark causes people so much hardship. They are greedy and evil.

  • Elsty Blue

    Silverscript is the worst. They take medications off of their formulary for no explainable reason other than profit. Once again they have removed medications from their formulary and are refusing to cover the cost, even after a written appeal from the Physicians Office. We followed their procedure to continue the medication and they have denied it. They are taking sleep medications off of their formulary without informing people. It’s the beginning of the manic season when the days are getting longer and people who need sleep meds are at risk. I think they sit in their leather chairs in their skyscraper executive offices and laugh at the problems and strife they cause their Medicare Part D customers. CVS Caremark causes people so much hardship. They are greedy and evil.

  • Elsty Blue

    Silverscript sucks. They take medications off of their formulary for no explainable reason other than profit. Once again they have removed medications from their formulary and are refusing to cover the cost, even after a written appeal from the Physicians Office. We followed their procedure to continue the medication and they have denied it. They are taking sleep medications off of their formulary without informing people. It’s the beginning of the manic season when the days are getting longer and people who need sleep meds are at risk. I think they sit in their leather chairs in their skyscraper executive offices and laugh at the problems and strife they cause their Medicare Part D customers. CVS Caremark causes people so much hardship. They are greedy and evil.

  • Beth

    I have been on the phone with these morons for two entire days!!!! When I requested to speak to a supervisor,,,,,,One rep, named “Precious” , asked me at least ten or more questions to “identify” me……!!! She knew I was frustrated after trying to resolve an issue for two days and was just being an a*****e. When I got intense, she put me on hold for a supervisor for twenty minutes to “punish” me……I finally hung up!!!!! Hate this company.they have screwed up EVERY prescription I have ordered!!!!!

  • Socrates

    Our insurance associate warned us not to enroll in a SilverScript plan because of their low “star” rating and several problems she had with her clients who had SS policies. I called the company and they assured me those were problems in the past and had all been resolved. Because I liked the looks of the plan, and against the advise of my insurance associate, we enrolled anyway. The “issues” have not been resolved! My wife and I enrolled at the same time with the same information. Hers went through fine, they screwed up mine. I had to pay a premium “penalty” for 6 months and file an appeal with Maximus in order to get it straightened out. It was a huge hassle. Virtually every phone communication I had with the company, and there were many, was like talking to a box of rocks. The people they hire are either very poorly trained, or just not up to the task. I spent a lot of wasted time on the phone with this outfit for the 6 months we had the plan. I’m now changing at my first opportunity. Do yourself a favor and look elsewhere.

    • gypsy12

      Carriers can’t charge a penalty rate. The GOVERNMENT requires a penalty if you had more than 62 days that you did not have “credible coverage”. If they did not show that you had credible prior coverage, then the government requires a PERMANENT penalty of 1% per month for every month you could have been covered and were not covered.

  • Betty Clouse

    If you were thinking about whether reviews on companies work, it does!! I’m with Wellcare they are the same way Silverscript is low premium but they changed their generics and put them in higher tiers that use to be -0-. It seems all companies are liars. Well I will check out David Jarrard Wellstar and see if it will work for us.

  • David Jarrard

    wow some people at this company are very rude to the people that pay their paycheck,went down on price of plan but started charging for what use to be preferred generics ,last little girl Marcena or something like that grunted every time I added another prescription and told me I was talking to low and that he head set was new ,had someone in the background telling her what to say,because of their incompetence I will go with Wellstar and still save money so good bye Silverscripts hopefully you guys will lbecome extinct after this year Senior citizens deserve better than nasty attitudes from your employees

  • mark
  • will

    isnt this just like a govt run piece of crap…. i have to wonder how the hell silverscript can get by with the way they treat customers and you never get any help…. i am stuck with this piece of crap till the next enrollment date.. they need to fix this so you can change companies anytime… we can do it with auto ins so why the hell not with part d thieving companies like silverscript

    • William

      Medicatre regulates them. Complain to Medicare at 800-633-4227

      • greasemonkey

        Not totally. They can change their formulary and price of drugs only which they call good business practices. But if all of these complaints are true and to me I suggest we file a class action law suite .

    • LoveMyCountry

      With CVS Silver Script I’am paying MORE $ Co-pay ! and less prescription! meaning: less in the Prescription bottle ! I was Shocked and disappointed into having to go back and ask why? More inconvenience! Dishonesty with these politicians !? Seems this administration is corrupt ? Why did ALL! the Democratic members of Congress vote for the Obama care ? Exempted them selves from its Catastrophic of deceit and high costs and low accountability ! The Democrats seem to be like diapers, and need to be changed ! Frequently ? We’ll remember in November! ……and vote for Change, preserve and protect OUR America ! as it was!

      • shirley scanlon

        I have had ss since I was approved for ssd in 08 my co pay was always 1.20 for generic and 3.20 for brand name. This year my husband went to get my meds I’m on 13 different meds. The total to pick up three bottles of generic medicine totaled 168.00 he almost fainted. He asked the pharmacist if that was correct and it was. I was never notified by mail that I was not receiving extra help this year. I cannot afford to pay 58.00 per prescription. I am on a fixed income and each of my meds is extremely needed for all of my conditions. I did call Silverscript and they said “there rates changed”. I told them, “I didn’t receive any information on this”. Still waiting to get the new rates of all of my medicine. Now that I’ve read all of these complaints I hope I have enough time to change my plan to a different company

      • Barbara Albrecht

        Actually, Medicare advantage plans are not part of the Affordable Care Act (Obamacare), The Medicare system as it was reformed you can thank George Bush for, which now covers prescriptions and standard Medicare never did, Part D Medicare is for prescription coverage and because of that many people can now afford their medications. Yes, it has problems and could be improved. But, read your receipts, see how much the negotiated rate of your meds , and think about how much you could actually be paying out of pocket for your meds with out it.

        • Sus4580

          Also included was the inability of Congress to negotiate the prices of meds. The insurance companies won again.

      • Big D

        You poor soul Obama care had nothing to do with the CVS Silver Script mess

    • Angela

      Just a note to you..
      This is not a government plan. It’s run by a private insurance company called SilverScript CVS. If it was government, like Medicare, it would be run much better.

    • Boca Ratso

      actually, its private enterprise piece of crap. if we get the middle men out and have single payer, like most of the rest of the world…well, you know the rest.

  • will

    i think we are complaining to the wrong people cvs dont give a crap for us on silverscript.. we need to send all complaints to our congressman and senators since they are the cause of all this chit

  • will

    as usual this insurance company didnt say anything about making changes to my prescriptions… in dec i paid nothing for glucose test strips… then come jan and now its costing me 20 something bucks for the same thing… and the sad part is they waited till its to late to switch from this rip off company..

    • will

      the same thing happened to me.. why the hell does the govt not stop this …. if i had known this i would have checked other companies… i am still going to check and if there is one that covers my test strips i am going to somehow switch …. the govt set a deadline they should make the companies abide for the year for meds.

  • M. Ottman

    2013 with SilverScript was fine then when Jan. came 2014 I was shocked to find most of my prescriptions went to
    Tier 2 costing 24.00 each. I did not rec. any NOTICE that my tiers were changing. I called twice then had the doctor
    call and they refused him and they refused a tier change. called medicare and they told me once I get my letter which
    I haven’t yet to file another appeal. BEWARE, SilverScript does not notify. Now I am stuck for the whole year with
    medication bills I did not expect. Hopefully, more people call medicare and complain!!!!!!!!!!!!!!!!!!!!!!

  • Joseph

    Caremark SilverScript has idiots working for them. When we had to switch from Caremark to SilverScript they lost my partners records and it took weeks to get them setup again.
    Next my partner could not log in online. They could not say why it happened and all they could say it was a glitch that happened to others. Again it was a long time before we could log in.
    Our prescriptions were always filled in San Antonio, TX. The October 2012 refill for depression medication was filled In Illinois, they changed it to a generic that was not any good, and they did it without the doctor being notified and they changed the strength from 10 mg to 2.50 mg. Needless to say the depression really got bad. The doctor said the generic they used has not worked for ANY of his patience and should not have been used.
    This past spring the agreed to send the refills to our summer home on the UP of Michigan and they placed the date of Sept., 1, 2013, in their records to stop using that address and start using our home address again in Texas. That did not happen and one of their village idiots sent the medication in October to the U.P. of Michigan instead of Texas. Since there was not anyone in that area in October the meds disappeared off the face of the earth. We denied the charges and the credit card company charged them back.
    Certainly, regardless of where any of you live, you surely have heard me yelling at them on the phone when I have to call them. They are nice people but they are TOTALLY incompetent. They are messing with people’s health and well being when they mess with the prescriptions.

  • Tom Louchbaum

    I’ve been with Silverscript since the beginning of 2013. I had problems with them right from the start. From them losing correspondence, not providing correct information when you contact them and billing 3-4 months late. Problems of all sorts continued throughout the year with added errors due to shipping to the wrong address, making failed promises on timing of the shipping of drugs, providing incorrect info on drug costs for my plan. They also cancelled my prescriptions 2 or 3 times when they were just asked not to ship them. They also have a confusing Web site where it is very difficult to get total info on your prescriptions with their remaining refills available, etc, etc, etc. I have spent NUMEROUS hours on the phone with them trying to get things corrected. They provide the customer with nearly a full time job just getting things straight with them and correcting their errors.

  • Martha

    I have also started receiving phone calls and statements with premium amounts. This has been happening for close to two years. I receive all of my care through the VA and as far as I know I never even enrolled into this program. For the past year I have been attempting to disenroll with any success. First, they told me that I never told them of my intent to disenroll when I know that I did. Then they told me that I could only disenroll during certain parts of the year. After that I was told that they never received any requests from me to be disenrolled. The latest letter that I received was last week which stated that I did not attempt to make a CHANGE during the enrollment period. In that letter it states the enrollment period and when I can make CHANGES (such as switching to a different service plan). On their website it clearly states how to disenroll, of course, it doesn’t state anything about only being able to disenroll during certain months of the year. Along with that, it states that they can involuntarily disenroll you for certain criteria, I have met two of those criteria (you only need to meet one) and they still will not disenroll me. It is high time that I file a formal complaint against this company along with contacting the media in hopes to spread awareness of how this company acts.

    • mike spittler

      call me , i don,t use e-mail . class action you qualify. 815 326 0298

  • Joel

    I just received a statement from SilverScript, wanting 300+ dollars for past premium payments. Who are these people? I have never enrolled.

  • rita schmidt

    Is it possible for the share holders to employee more representatives to deal with all these consumer complaints?

    We had set up initially to have the premiums taken from our checking account. Everything was going fine til we received a statement for $382.00. WOW. I went ahead and paid for July so the grand total was $477.50.
    This was quite a hardship.

    Where is the accountability?

    My concern also is why Medicare is approving of such customer complaints!
    I thought they were the watch dog for the medicare enroller.

  • RB………….

    BEWARE !!!! SILVERSCRIPT IS THE WORST. Try not to become one of their customers.
    SAVE YOURSELF before getting tangled up in this quagmire of a company!!
    • Inefficient, unprofessional, greedy pencil pushers. Businessmen and women second guessing the prescriptions provided by real doctors. Require pre-authorizations on top of the actual prescription thereby delaying the medicines being given to patients in need of their drugs, by not days but weeks.
    Could the system slow things down a little more. Maybe if the patients get sicker they can sell some more medications.
    • Endless wait times on call waiting. Try not to let them transfer the call –– you will have to start the endless useless task all over again.
    • Don’t call on the weekend. The staff know nothing and give incorrect information only to have to be corrected on a proper business day delaying any efficiency and prolonging any health issues.

    I could go on and on, but this is making me feel a little sick and then need medication which will surely not be covered by Silverscript.

    • sharon willey

      I did not choose this co. they bought my old co. but am having problems like yours.I am changing co. on Wed……good luck to you!

  • David Lyman

    I enrolled in November of 2012 and although they sent me two cards and two welcome kits and paid my claims for 5 months, they never notified medicare. Therefore, my old plan continued billing me for premiums and silver script was paying claims. I tried for 5 months and hours and hours on the phone and after the last call in early June, they notified me that my application was never approved and they dropped me. Medicare then told me Silverscript is no longer an approved Medicare Part D plan. Also, in 5 months time, they never sent me a bill for premiums, but continued to tell me it was on its way. Thank goodness I was not dropped from my AARP plan and I suggest all who read this go with a plan other than Silverscript unless you have 5 hours a day to be on hold on the phone.


    This morning my wife and I called concerning her mother’s SS billing. We s/w (spoke with) a rep by the name of Robert, who was very helpfull. We tried to find out information concerning SS but Robert was somewhat at a loss for explaintiions. He s/d (said) that he would have to s/w his supervisor. I then asked to s/w the super. Wonda came on the line and tried explain the situation. She would not talk to us since my wife’s mother was unaware that we were calling. We tried to explain the Mom is 97 years old and has been declared incompident and is residing in a nursing home since 2002. Wonda s/d that they would need a certified copy of the POA (Power Of Attorney). We asked if we could fax a copy, only to our suprise that neither one could provide a fax number. It would have to be mailed. Since Mom is on Medicaid and Tricare for Life, when and where did SS come into play? Got notification a Florida state representative stating the SS was under review concerning billing problems. So I will not be sending any money to that company.

  • ussie

    Silverscript how dare you! I don’t deserve to be treated disrespectfully. It’s not my position to check if you have ordered this a medication every month because I’am the only customer on this prescription. What about personal responsibility.

    • mark l

      Preston- Did the same to me.
      I have a lot of experience in Law and want to sue.
      Email me;
      or call 715-497-9327

  • preston scott

    silver script sent me a letter stating I owed 2 months premium. The problem is I never enrolled in a Part D program since I have "credible drug coverage" with the VA. Now I have to spent my time dis-enrolling and who knows where it will lead. Silver Script is here in St. Louis but there is no address where I can go to – only a PO box. What is going on? Can you see the government running the health care (Obama Care) ?


    I unfortunately have the pleasure of working for the company everyone is complaining about.=( I hate it just as much as the customers do. The training we were provided was a 3 day kick in the **** wing it as you go, non sense learning process. I feel so bad for the seniors in this program. My heart goes out to ALL THE CUSTOMERS. Its one thing to not have the bills go out on time, but now the members medications are being delayed too =( If i could say one thing to the members calling it would be please remember the actual customer representatives you get to speak to have nothing to do with the poor service you are getting from the company, we were hired to relay their crappy bullSh*t excuses and as much as we HATE doing it we need the paycheck. I for one go home so stressed from this predicament. If you know your monthly payment amount just send it in, us as representatives have no control over your bills being sent to you. Just mail your check. . . . . REMEMBER DONT KILLTHE MESSENGER

  • Deborah

    I have only got 1 statement from them, that was January 2013 when I got switched to SS. I have not received a statement since, I called a few times. I got different stories everytime as to why I have not got it yet. They were rude, all I’m trying to do is pay my monthly bill. Why are you being so mean to me ? They wouldn’t even give me the billing address to send my check to ! I did 1 payment on the phone, it says 1 time only ? So after 2 months of not getting a bill, I finally found a billing address and sent a check for 2 months billing. Here we go again, it’s the middle of May and still no bill ? I don’t want to call them anymore, it puts me in a bad mood. I wish I could find and switch to another carrier, plus cheaper wouldn’t hurt either. That’s the other thing, I’m paying almost $40.00 more then the last plan a month ! That hurts when your trying to live on $886.00 a month ! I’m not happy with this place at all !

  • Edward Soboleski

    Silverscript continues to provide the WORST customer service and their people do not have a clue as to how to intelligently respond to questions and complaints. Their customer staff and their supporting information systems are very poor, the worst I’ve seen of any major corporation and particularly so due to their control of prescriptions mailing them on time, changes of address etc. Shame on them.

  • Don't

    No one cares

  • Arlene

    Didn’t have a major problem with Silverscript until last month when, WITHOUT MY AUTHORIZATION, they used my previous debit card info and withdrew my monthly premium from my account which, consequently, overdrew my bank account and cost me a $20 overdraft fee. With Social Security being my only income these days, I have to wait until I receive it monthly in order to pay any bills, Silverscript included. I immediately called them and they practically begged me to not contact Medicare over this and promised to send me the $20 OD fee, which, to date, I have yet to receive. Tomorrow I will contact Medicare to complain specifically AND I will contact Silverscript’s CEO and complain to him directly. Can’t we "seniors" get a break??? * sigh *

  • Charles E. Knox Sr.

    A agree with all the coments above, and feel like i’m being scramed, They are working are problem i Think.

  • Lynn M Terrell

    Now this site, who are most unprofessional, have to review my earlier complaint. Bet, they don’t post it. Terrible customer service. Waited 2 hours for a Senior Associate who never came to the phone. Why? Because he was at lunch. They say we can’t dis-enroll. Why is that? Because they don’t want to… They want to make a 50% investment return on my money. Which is exactly what, what they are doing. Is this good and honest business? Who monitors these Prescription Programs?

  • Lynn M Terrell

    This Medicare Part D program is a scam. Tier 2 and 3 drugs are more than if bought direct from the Pharmacies without this supplemental program. Walmart offers scripts for all my drugs for $4.00 a month. I have top pay these crooks $110.00 twice the amount of what these drugs cost, and they refuse to dis-enroll me from their program. Let’s see my SS benefits.. and they get $110.00 a month, and they won’t dis-enroll me so I can get dental coverage? 2 hrs on the phone, waiting for a senior assoc., who has yet to come to the phone.NO CUSTOMER SERVICE.. THEY JUST WANT THE $.. I will be reporting this to the SSA Commission, these guys have tons of complaints against this company. These guys are unprofessional and dishonest.. Just crooks….

    • mike spittler

      class action , you qualify , my number 815-326 0298

      • margaret ware

        I think for each person’s complaint, the insurance commissioner for their area should be called and let him know what is going on with Silver Script. Next report ss to medicare. Call 60 mins to complain.and make them aware of they operate. I myself have gotten more issues fixed through the Ins. commissioner. Someone with pc knowledge can start a wed page about silver script underhandedness. I have a friend fighting a battle with SS. Class action lawsuit may get the job done. someone just needs to get the ball rolling.

  • Cheryl A. Hayes

    Silver Script has been taking my money since January, right out of my bank. They never sent a card or letter or anything. I’ve called twice and they said they would send a card in 5-7 days but they never did.

  • Joe

    109 days since I was switched to Silver Script, 109 days since I have been able to log on to order or check on my scripts. Many calls to customer support are answered the same "they are aware of the problem and are working on it and will email me when it is fixed". This has been going on for four months now. Just how long would it take to reset a user id and/or password to let me log on and process my scripts. I have been using the phone system which takes forever wading through the many steps to get a script renewed.

  • Joyce

    I enrolled with Silver Script in Nov., and requested that my premiums be taken out of my Social Security check. The latter part of Dec. i rec’d a bill for Jan. from Silver Script. and it stated that they would send me a bill until the money was withheld from my S.S. check. When I rec’d my Feb, check, the premium still was not withheld, so I called Silver Script. After waiting for a long period of time, finally I got to speak to someone pertaining to the matter. She told me that it took 3 months for it to come out of my check, and for me not to worry, because there had been a "major glitch" in their system and it had caused a delay. She went on to say that I would get a bill for that month in a couple weeks. WRONG! To make a long story short, I still have not rec’d a bill since Dec. and I have made so many calls to Silver Script pertaining to this matter that I long since lost count of how many….spent so much time on the phone with them, or waiting that I should be paid for such inconvenience. They either gave me a run around or told me not to worry…such doings is unreal. Talking to their representatives is like talking to a fence post. I have searched their site and there isn’t any e-mail addresses to write to them pertaining to their lack of concern for their customers. I found an address where the premiums can be sent, so i sent a check for the months Feb., March and April…and it has cleared the bank. I could not afford to take a chance on them canceling my drug plan, and knew nothing else to do. What will happen as of next month, I have no idea. I can’t wait until I can change to another company, because this is the poorest run company and should not be allowed to continue in business.

    • Deborah

      Same thing has been happening to me, since day one they switched us. I have had nothing but problems and stories. They told me that the bills are sent out the 15th of the month, and to wait at least a week to get it. Never got it, I call again. I get attitude as she tells me, we have over 245,789 customers ! It takes time to get all of them mailed out ! She pretty much yelled at me, it happened again the second time I called , another women with attitude screams at me, we have over 765,899 customers ! It takes time etc etc etc ! They didn’t want to give me the address for sending my check ! I still have not got a bill since January , I’m tired of calling them. So I guess I will send a check again, they told me the same as you as far as, don’t worry your meds coverage won’t get cut off. I can’t take that chance, there not the ones who end up in an ER if I don’t have my meds ! They don’t care ! I hope we can find a way out of this crappy program ! So your not alone ! I can relate.

  • Andy

    I was switched from Caremark to Silver Scripts when I went on Medicare and not by choice. I have had nothing but problems with them. They cannot get my copay straight. I have spent several hours on the phone with them trying to resolve the issues. They tell me I am in gap coverage but my former employer tells me that my plan covers the gap with no change in copay amounts. Silver Script calls me and tells me that they have resolved the issue of over payment and will credit my credit card. I order a refill and low and behold I am back on the high copay amount gap again. Somebody please get these people straightened out.

  • Dee

    My husband and I both enrolled in Silverscript and got our cards, etc. promptly. However, we have not had a bill (we pay by check) since December. I have called Silverscript several times and their customer service is inept, unprofessional, and untrained. I was told the last time that I could pay over the telephone (that is, my bill not my husband’s) and if I didn’t I would violate the "grace period" of my contract. I told the rep that there is NO GRACE PERIOD, it doesn’t exist! I am not paying over the phone to someone who is not even authorized to do it! And what about my husband’s non existent bill? We were told that Silverscript’s computer system is being changed and that EVERYONE GOT THEIR BILL APRIL 1. Well, we didn’t. When we go to CVS our meds are doled out without a problem. I have no idea what our bill will be when (and if) we ever get it. No one at Silverscript seems to know anything. When I read the other comments I realized I am not alone in facing poor or non-existent customer service.

    • Sandra

      We have also not recieved a bill since March afer I called Silverscript. Have had no problems getting my husband Rx’S though. When I called yesterday thre was a recording which stated they are aware of this and not to worry no one will be removed for lack of payment and they are working to get envoices sent. Still really not good businss practice most people believe if you don’t pay your bill the company will no longer do business with you. I will be calling back to see whats up. Part of the problem is over 4 million people signed up for Silverscript choice and it crashed thier system which led to sanctions against them from medicare. They have mess on thier hands.

    • Barb

      We got a bill in December. Haven’t had one since. I wrote them when February payment was due and got what appears to be a statement. It showed last payment made and month it was due for, and when net one was due. Nothing since. I do have the address to mail to, and the member ID number so I just send it that way. This is my husbands coverage. Second year he had it, the premium went down a couple dollars. Since then, each year has gone up a couple. This past one went up almost five dollars. The deductible went up too So, now he pays more and longer. Don’t feel it is actually helping him or saving him any money. In the beginning he paid a little more for the meds and after six months, he paid nothing. So, we will be looking for a different coverage next year.

  • Bonnie Keech

    I have been caring for my mother for several years because she has dementia and is unable to care for herself. When I called Silver Script , they told me I could not speak on her behalf until they had a copy of her POA, which I sent. Six weeks later, I received a form letter from the "Research Team" (no phone number included) telling me that they needed additional documentation. Since I had questions, I had to call the general Silver Script number ,which was a complete waste of my time. As I suspected, they could not answer my questions, did not put me in touch with a supervisor, and they said they did not have a number for the "Research Team". So, how do I take care of this, and how do I take care of my mother’s affairs until this is straightened out??????????????

    • Rocco Padula

      I am having similar problems. You are not alone. Horrendous. Absolutely despicable. When caring for an elderly parent, this type of treatment from a company that should be HELPING us is absolutely disgusting to me.

    • Neita

      I have just had an identical experience regarding my mother… I have been her POA for years now and was not even aware she was in this program. Does not make sense, and they could not answer ANY questions for me.

  • Elmo Rhodes

    Silverscript is the most bizarre operation I have ever had the misfortune to be involved with. My doctor changed my medication from one per day to two. At the same time I was preparing to leave for Europe for a two month stay. After several trips back and forth to CVS Silverscript told me that they would not honor my script for 90 pills or provide a vacation overide. Why, **** only knows because they sure couldn’t tell me. They refused to cover even 30 pills since I had a script for 30 pills less than a week ago. Do they expect me to fly back from Europe every month for medication. One day America will discover that insurance companie only skim off medical dollars and drive patients and health care providers crazy. How do these meatheads have the authority to veto your doctors orders?

    • Really Frustrated

      Very similar. Will be away for 59 days. They offered 30 days. The "Senior Team". Wish I still worked so I could clean house there.
      If I postpone trip for 3 days the 90 days can be sent to me.

      Contact Medicare. Grievence. McDonald

  • PJM

    I had run out of my medication and asked the customer service rep if he would overnight my mail order drug prescription. He outright LIED to me and said that he would send it overnight for a fee. What they user is UPS express mail, which is not overnight service, and its taking 4 days to receive the order. Oh, and they charged me $23 for the so-called overnight shipment. How can I trust these people to do business with in the future when they are this dishonest?

    • Elmo Rhodes

      Silverscript vetoed my prescription but the CVS guy said they would fill the script for $85.00. I told them they were crazy and took it to Costco where they filled it in 10 minutes for $21.00. Silverscript/CVS must be some kind of division of La Cosa Nostra.

      • Claire Vosburgh

        They didnt fill my fiance’s prescription at their mail order after giving excuse after excuse. They sent the prescription BACK to us once, and said they lost the 23$ money order. Then they said, Send the prescription back, they would fill it this time. (they had found our money order too!)…..Sent it back to them, only more of the same. They said they were waiting to talk to his Dr. I went to the Dr. office and SAT AND LISTENED WHILE SHE TALKED TO THEM!!!!!!! The next morning, they said the SAME thing…..They needed to talk to the Dr. When I told her I had sat and listened to the call the prior afternoon, the woman said, "OH, um……hold on"….then got BACK on the phone and said they would never fill the prescription because they DID NOT LIKE HIS DOCTOR. And then lost our money order again. I finally found the reciept for the money order and called in the reciept number so they could reimburse us. 3 months later and STILL WAITING. And this is just ONE part of a horrible nightmare this company has put my fiance through. Leaving him without pain meds on Christmas eve, they suddenly would not pay for a prescription he has taken for years. I had to pay 60$ for SIX days worth of meds. EVERY penny I had on CHRISTMAS FREAKIN EVE. WE didnt even have toilet paper on Christmas, or anything to eat, or drink. It was just horrible. Then after the 6th day he ran out again, and they STILL refused to fill his prescription and gave me EVERY excuse in the book. Then sent me on a wild goose chase at MIDNIGHT on NEW YEARS EVE, they told me they had found a 24 hour CVS that would fill a temp prescription for him….gave me the pharmacists name, the address of the store, and how many tablets. The man had NO IDEA WHO I WAS, AND WHY I WAS THERE. He refused to fill the prescription because CVS does not like his Doctor…….WHAT A NIGHTMARE!!!!!!!!!!! How can they do this to disabled sick people? Make people suffer withdrawels and be in so much pain they want to die? And if you are in pain management, the hospital will NOT TREAT YOU FOR PAIN!!!! Besides…’s not their fault. It’s this companies fault. This is the worst company EVER!!!!

  • Bill Lindsay

    My web site has been down since January 1 this year. I was switched from Caremark to Silverscrip at that time. I keep talking and or emailing their web support. I am assured that their IT dept is trying to correct this problem. It is now almost March with no progress on this issue. What is so complicated that this can not be fixed. When you try to talk on the phone it usually takes over an hour and then you do not know the progress of your order. I take many drugs and need to web site to help manage this. This has become a complete mess and of corporate incompetence.

  • Ramona

    Just got off the phone with Silver Script because my premium had not been taken out of my account. The lady on the phone said that is because this is a new year and I needed to fill out a new form. I told her that I had called last month for the same reason and then mailed in the premium and that the lady I spoke to in January never mentioned anything about filling out a new form. They need to train their staff and they need to get a better phone tree service. I retired from the state of Iowa and kept my insurance coverage.

  • concerned

    Amazing. I too did not know that this company was this awful. I have been on hold for 45 mins. plus on two occasions. There representatives are not knowledgeable at all. I am helping my elderly mother. I can’t imagine what it would be if she had to call in. Sad.

  • MFisher

    I worked for CVS/silverscript for the AEP period. Our training was horrible. The first time any of us had heard the word Silver Script was the day we got on the phones after 3 weeks of training. Our trainers didnt even know how to help us navigate the website. Then we had to sign people up and had never been taught how

    • MFisher

      So, if you call in and the rep doesnt know what they are talking about its because of the lack of training and the lack of anything else. I was at the Sandy location and none of supervisors knew anything. They promoted 2 supervisors right out of training BEFORE they had ever got on a phone. How are they supposed to supervise, and help, us if they never have taken a call themselves? We had one of our head supervisors tell us that our Silver Scripts plus plan doesnt offer coverage in the gap.. it does.. and this is someone in charge telling me this… its amazing they are still open for business. Im was in the Sandy, Utah location.

      • Lmuckway

        I need the telephone number for the St. Louis a billing location. .I signed up for the choice plan I ended up getting 2 cards and two plans in the mail .They already re-enrolled me In the basic plan because I was on that plan for the year before. I called them as soon as I’ve received both cards.They told me what card to use for the choice plan and I thought everything was solved. I was able to get my medications okay with my choice plan card at the beginning of the year.And have been using it ever sense without any problem however, I have tried to call them several times because I have not received a statement . They did have it in their records that the statement was Supposed to be mailed to me So I could send them the premiums but still after several calls had me listed with both plans.. Last Thursday I talk to someone he told me he took the basic plan off I thought it was fixed . Tonight I finally get my first statement Its for the basic plan Not the choice plan that I had signed up for. I really need that telephone number for the St. Louis billing office Does anybody have it?

  • anonymous

    It has been a very busy time of year and I know that we have been working hard to address many of these issues. The long hold times have been cutting down. I know it’s not as much as anyone may like. Also a word regarding formulary issues. No company has every medication on the formulary. Some medications are actually not covered by any company due to Medicare Part D requirements. Formularies change not only year to year but sometimes month to month. We have been around since the beginning of Part D in 2006. We changed our name from the mode lengthy CVS Care mark to SilverScript due to input from focus groups.

    I endeavor to do the best job that I can as a customer care employee. I know it’s been a very frustrating time. I want to help!

    • LGC

      Ha Ha. "Anonymous" wants to help. Duh, that’ a CVS Silverscript emploree all right. Probably a manager or higher.

    • Terry

      YOU GUYS ARE PRACTICING MEDICINE WITHOUT A LICENSE. — My wife recovering from a total hip replacement, was given a prescription for 15mg of morphine to be taken up to every 3 hours. That would be 8 pills a day. This was summarily rejected because you unlicensed physicians determined that only 6 pills are allowed. I talked to a *supervisor after waiting 128 minutes and was told that if she needed the medication I should call an ambulance and take her to an emergency room for a pain pill. If I could sue you for malpractice I would. The rejections note indicated the DR could prescribe a stronger med (20mg). Lets see now 8 x 15 = 120mg/day. Allowed 6 x 20 = 120mg/day. Thank you for your medication rejections based on your medical opinion. I further checked and found that the physician should have gottin’ a pre-authorization which would be "turned around within 48 hours"*. This was on a Friday after 3 PM. So should I wait until Wednesday (Monday Dr Office request overide + process 2 days ) and get pain med’s by Wednesday. Oh but I should have followed supervisor *Jennifer #44137 and take my hip replaced wife to an emergency room instead for a pain pill. ROT IN HELL

    • WILL

      actually what i have seen is the dishonesty of this company.. nobody notified us that you were going to quit paying for my blood glucose strips …. and you did it AFTER ITS TO LATE FOR US TO CHANGE..


  • jim

    took my heart meds away the fda should shut them down

    • anonymous

      Have you tried getting a prior authorization for this med? And FDA has nothing to do with this. What is the name of your heart med?

  • DNC

    My experience is entirely different from experiences related here. I have had no trouble getting a live person in a short amount of time. This may be the nature of my inquiry, which was trying to expedite delivery of a prescription. I am covered under the AT&T plan, which replaced Caremark on January 1.

    • MochaBear

      Your AT&T plan is part of an employer group thats why you havent had any problems, YET

  • Paul

    I’ve been having a horrible experience with Silverscript. I am now paying more for drugs. They are contantly sending me letters that some of the perscriptions I had been on are not covered under Silverscript. Also, they do not accept Discount cards issued by my doctor from the drug companies. Under Carmax discount cards were acceptable, and I was able to save using those cards. I am a retiree and my employer took me off Caremax and put me on Silverscript. In reality they took me off my insurance and placed me on a Medicare program. What a crock of BS!

  • John

    worst customer service ever. Its been more than 40 minutes on hold as i am typing this and still no respond. This company shouldn’t even exist from beginning.

  • pat

    I agree with all these complaints I enrolled back in October 2012 called them in december to find out where my card was so i could get prescriptions filled or to at least get a number. They could even find me in the system. It was like i had never applied. SO they ran a new app in december and here we are in jan 2013 no card so i call again and it always takes several hours to get a live person still no card and they cant find me in system no where. There phone system sucks. Employes are not doing there jobs. I have got hung up on several times and have to start phone all over. All this should be reported to MEDICARE they shouldn’t even be aloud to sell insurance.they suck and every one that works for them sucks START DOING YOUR JOB SILVERSCRIPT EMPLOYEES

    • SKOH

      "Aloud" is spelled "allowed" DUMBASS! Lol!

      • Sissy

        be nice don’t u ever mispell words…

    • Kansas Girl

      I had the same problem…enrolled the first of December and still did not have a card in mid January. The first time I called I was on hold for 65 minutes and then did not get a satisfactory answer. The extension agent that enrolled me in Silver Script couldn’t get through either. She said she finally put the phone on speaker phone and let it sit all day and finally about 5:00 p.m, got someone to answer to no avail. I called a second time and was on hold 45 minutes and was told I would receive my card…didn’t happen. I was told every time that it had been sent and I would receive it in 5 – 10 business days….well I didn’t. Finally got it on Jan. 24 and then I got two. Premium was to be taken out of Social Security, but that was screwed up as well and I had to send a check. Now I am trying to track a prescription but that doesn’t work as the directions says it will. I really have had it with them, but can’t change now!!!!!!!!!

    • Blah


  • Richard

    I am a retiree of AT&T with over 32 1/2 years service. My wife, who is totally disabled and I have been receiving our Prescriptions via CVS Caremark. We have Medicare because we are both disabled. We also have United Health Care because we pay for the secondary coverage via our Retiree Benefits Options. Today is January 11, 2013. I have been on the phone for 11 days trying to find out why we don’t have any Prescription coverage. It appears this merger by CVS Caremark with SilverScript was a complete failure. I have contacted the CEO of AT&T and his Employee Advocate has contacted me to help. I have also been on the phone several times with HEWITT Resources, the Company AT&T hired to handle their Retiree’s Benefits. I am still being told they are working on it. After the usual 30 to 60 monute wait, a SilverScript Representative told me on Monday, January 7th that every other call is someone who has had their Prescription Plan screwed up. I just called SilverScript again and was placed on hold. After 30 minutes on hold, the system transferred me to the main CVS Caremerk number. I have now been on hold for 10 minutes and continue to wait. Medicare needs to hear from all of those in the same situation as we are to revolke SilverScripts License to participate as a Medicare Part "D" Company!!!! Call Medicare and raise ****!!


      There was a 1 hour training given to me over six months ago, never took an AT&T customer call until yesterday, and I was completely lost, come to find out, they have a special group to handle the call. The training & day to day operations for the call centers is horrible

  • Beulah Donnel

    Completely agree with these complaints!!! Have tried for two days to get thru on phone, with no luck. Finally had my call answered by a person with a heavy foreign accent. He did finally answer my simple question, but had more trouble understanding the question, than I had understanding his poor english. I certainly would not advise anyone to use this company. I guess I am stuck for a year, but that will surely change, come next enrollment time!!

  • richard chapin

    I have had the same experience- they never answer at any time of the day or night. Since enrolling in December 2012 the only thing I have from them is a bill. I wish I had stayed with Humana.


  • kathy

    all fixed complained enough everything working good but not phone

  • Robin

    Unfortunately I have had the same experience as the previous posters. Had I known how awful their phone service is I would NEVER have signed up with them. They are by far the worst I have ever experienced in customer service. I have been on hold for hours several times with absolutely no one answering my call. I have written to them and sent copies to their CEO and CFO. I suggest everyone with this problem write to these executives. They are Lloyd McDonald CEO and Anthony G. Strong CFO at SilverScript Insurance Co, 445 Great Circle Road, Nashville, TN 37228. As others have said there is no way to contact these people for any personal help other than their phone system which is useless.

  • Ms. Ross

    I too am newly enrolled. I had CCRX in 2012 and they were bought out by CVS. I thought they could be trusted, but I’ve tried for 2 days to contact them by phone only to be put on hold with no one ever answering. At 1 AM, I held for over an hour with no response. I’m going to complain to Medicare.

  • Gayle

    Wish I had known how terrible this provider for Medicare D was before I enrolled my parents. I thought since it was part of CVS/Caremark, it could be trusted. I have spent a total of 4 hours on hold over 2 separate days. I am now on hold again at 9:30 PM. I’m seriously thinking of setting my alarm and getting up to call them at 2 AM just to see if I can get through to someone. They have no other option other than calling them. I am going to call Medicare tomorrow to see if there is anything I can do. They can’t seem to get my Dad’s information correct. I will not be using their mail in because I’m afraid I can’t trust them. We will only deal with the local CVS, though not sure they will have any better luck with their own company!!! I am going to sign on to every site I can find and advise everyone to avoid this provider. Horrible, horrible customer service!!!

  • kathy

    i also had a bad experience with rx. spent many hours on the phone. went to cvs twice they were very nice couldn’t get rx filled because my date of birth was l994 that doesn’t make me 65. finally they said would change but it would take 72 hours. called medicare believe it or not they called me i hope it is all fixed. can’t wait to go back of blue cross for rx. i said i would fax and a copy of my passport to verify age. i wrote an e-mail that said is this any way to run a company. never go with this company. kathy

  • Annie

    Avoid . On hold one and a half hours., then on phone until 4 PM. Everything quoted was wrong. On hold today for 80 minutes and when it was answered asked to repeat name, told on speaker, call back at a number she rattled and said sorry and hung up. Got another company through medicare without the hassles.Annie

    • kathy

      how did you get another medicare rx the last time to enroll was dec 7

  • Shirley

    I have spent 2 days on hold trying to get a hold of Silver Script for one simple question.

  • Sue

    I have been on hold for Silverscripts for 2-1/2 hours just to ask a question. Why kind of service is this when you need them. They expect the elderly to have the patience and
    know how to follow thru. Shame on them. All I get is a recording that my call will be answered as it was rec’d. Is there that many people calling 7:00 int he morning or do they have just one custome rep. Shameful.

  • Tom Marinelli

    Avoid this provider al all costs. There is no one home and no one to talk with who has any responsibility. Even if it were free it is not worth the price.

    • Joan

      My posts keep getting deleted. Not sure why. is the drup part of CVS. I’m going to write them since they own Silverscript. Suggest everyone do the same.

  • JP Sager

    I spent over 10 hours of total time on the phone with their mail order group and customer support of prescriptions that were incorrectly filled. Simply the worst experience i have ever had with any provider of services. The issue was NEVER resloved. Avoid ths provider


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