Country-Wide Insurance Ratings and Customer Reports
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Reviews / Complaints
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Most Recent Complaint
Hope you never have to deal with their claims department.
I feel sorry for anyone that has to deal with Country Wide Insurance when it comes to a car accident. Their staff are a bunch of attitude driven people with zero competence.
I had a car accident in 8/15/2012 and reported the accident the same day to the Country-Wide. It took them two weeks to give me a place to have the car inspected. After dispatching me to get my car inspected at their own place at New Queens Auto & Truck Service Inc, I called them back to get an update. It took them over a month to call me back only to ask me to verify if my car had been inspected. I gave them all the information and still didn’t get any calls for the update. Then I got a call two weeks later, again, to verify the place which the car was inspected.
Ms Gomes (x5715) said that she would update me on the same Friday. Of course that day came and passed. Today, I had to call them up and was transferred more times than I can remember. Finally, I got another dispatcher only to tell me that she just faxed the assignment to the same place. She was extremely rude and did not even give me a chance to talk. It’s been over a month and a half and still nothing. BTW, don’t ever bother calling the extension of the person handling your claim. They will NEVER call you back until you’ve left at least 100 messages. That’s not an exaggeration.
so, I REALLY feel sorry for anyone that has to deal with this company for claims. Clearly , they do not want to pay up.
Country-Wide Insurance Company
40 Wall St New York, NY 10005-2301