Carrot Ink Reviews and Complaints by Consumers and Customers
Last Updated On: May 8, 2015
Carrot Ink Corporate Contact
Customer Service ContactsCorp Phone Number: 972-588-1300
Company Contact: John Howard - CEO
Corp Website: carrotink.com
Carrot Ink Customer Ratings and Reports
Customer RatingsAverage Rating: 2.00 out of 5
Based On: 1 Review
Number Of Comments: 3
Consumer Loss ReportsReported Losses: $100.00
Average Reported Losses: $100.00
Latest Carrot Ink Complaint Filed
Carrot Ink is Really Sloppy
We have been ordering inkjet and laser cartridges for years from CarrotInk.com with no problem until now.
On May 4, 2012, I ordered a toner cartridge for our HP printer. For what ever reason, they sent the wrong cartridge, which we did not realize until we tried to install it in the printer. Called immediately and was told to return the wrong cartridge and they would credit the account and send the right cartridge. The wrong cartridge was returned at our expense.
However, over a month later with no credit to the account nor the correct cartridge, I called. This time I was told that since we had opened the package, they would not credit the account. How would we have known that they sent the wrong cartridge unless we tried to install it? They have obviously doctored the order form to conform to what they sent, rather that what was ordered. There was no explanation for why they had not sent the correct cartridge. Although their website goes on at length about how they are dedicated to customer service and satisfaction, that is completely false.
I then went online looking for another supplier and immediately found the same cartridge at more than $20.00 cheaper than Carrot. DO NOT ORDER FROM CARROT INK. THEY ARE SLOPPY AND ARROGANT. CUSTOMER SERVICE IS A FOREIGN LANGUAGE TO THEM.