PelPro Wood Pellet Stoves Reviews and Complaints by Consumers and Customers
Last Updated On: November 5, 2014
PelPro Wood Pellet Stoves Customer Ratings and Reports
Customer RatingsAverage Rating: 2.00 out of 5
Based On: 2 Reviews
Number Of Comments: 7
Consumer Loss ReportsReported Losses: $300.00
Average Reported Losses: $150.00
Latest PelPro Wood Pellet Stoves Complaint
Pelpro Stove - disappointed with the customer service department
To Whom It May Concern:
I purchased your product, the PelPro Stove, on 11182011. Since its installation we have used it approximately 8 months… The Auger motor has stopped running. After speaking with the technicians from PelPro and performing all the tests they suggested. Including testing the Auger manually by directly plugging it into the wall.
According to your technicians, the motor needs to be replaced. In addition to that the back plate, where the brick sits on, corroded after 4 months of use. I have used all kinds of pellets, sifting each load as I use them. I am very conscious of keeping the stove and exhaust system clean at all times.
The product just does not hold up. At this point I would not feel confident recommending your product or purchasing anything else from your company.
Aside from my disappointment with the product I am disappointed with the customer service department. I have been waiting to hear back from a representative to see if the parts needed, will be covered under some sort of warranty. I certainly should not have to purchase and install a new auger motor at the age of the stove.
Because of this I have had to use very expensive oil to heat my home, that I can not afford, hence the pellet stove.
Please get back to me as to what is going to be done about this matter as soon as possible.
William J. Arigo
3 Pemmican Way
Halifax, MA 02338
10 Most Recent PelPro Wood Pellet Stoves Complaints
Review #1: parts were defected
Complaint Filed By: charles comeau
On: September 27, 2012
Reported Losses of $300.00
purchase a pelpro pellet stove from Dansons Inc 14848-134 avenue, Edmonton,AB Canada TSL 4T4 phone number 877-303-3134 . Dansons has...
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