PelPro Wood Pellet Stoves Ratings and Customer Reports
Total Reported Consumer Losses:
Average Reported Loss Per Consumer:
Average Rating: 2.00
Based On: 2
Reviews / Complaints
Number Of Comments: 6 commentsView / Write Comments ↓
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Most Recent Complaint
Pelpro Stove - disappointed with the customer service department
To Whom It May Concern:
I purchased your product, the PelPro Stove, on 11182011. Since its installation we have used it approximately 8 months… The Auger motor has stopped running. After speaking with the technicians from PelPro and performing all the tests they suggested. Including testing the Auger manually by directly plugging it into the wall.
According to your technicians, the motor needs to be replaced. In addition to that the back plate, where the brick sits on, corroded after 4 months of use. I have used all kinds of pellets, sifting each load as I use them. I am very conscious of keeping the stove and exhaust system clean at all times.
The product just does not hold up. At this point I would not feel confident recommending your product or purchasing anything else from your company.
Aside from my disappointment with the product I am disappointed with the customer service department. I have been waiting to hear back from a representative to see if the parts needed, will be covered under some sort of warranty. I certainly should not have to purchase and install a new auger motor at the age of the stove.
Because of this I have had to use very expensive oil to heat my home, that I can not afford, hence the pellet stove.
Please get back to me as to what is going to be done about this matter as soon as possible.
William J. Arigo
3 Pemmican Way
Halifax, MA 02338