Bruno Air Complaints
Last Updated On: March 13, 2017
Bruno Air RatingsAverage Rating: 1.00 out of 5
Based On: 1 Review
Number Of Comments: 0
Bruno Air ReportsCurrently No Reports of Damages.
Most Recent Bruno Air Complaint
Air Conditioning Maintenance Rip Off
Jerry Scotto, a service technician for Bruno, performed pre-paid air conditioning maintenance service for us on February 27, 2017. He was courteous and appeared to be competent and efficient. I’m a retired engineer and I stayed close with Jerry as he performed the service so that I might learn more about my system and air conditioning systems in general.
The service went well with everything in good condition; but, based on a resistance check, we found a capacitor that was a couple percent out of specification and he asked me if I wanted to replace it. I immediately said “yes” because:
• We are snow-birds and I didn’t want the system to fail during our absence.
• Capacitors are inexpensive low tech items.
• Jerry had the system opened up with the part in his hand so replacing it now would avoid an expensive service call due to a future failure.
For all of these reasons, I didn’t ask the replacement price and Jerry didn’t offer the information.
After Jerry completed the pre-paid maintenance service, he presented the bill and asked for my credit card. It turns out that the charge for replacing that inexpensive capacitor was $287.50. As Jerry and I had spoken earlier about my Caterpillar employment, I said, “Wow, that’s Caterpillar pricing. However, at that point, the capacitor was installed and the service was complete so I signed the bill that included, in addition to the capacitor charge, a future maintenance charge of $89.
After Jerry left, I logged onto the computer and found that I could purchase that capacitor for $35 with a $6.25 delivery charge. So Bruno charged 7 times my cost for that part and, as a business, based on their part cost, it is very likely 15 to 20 times their cost.
Remember, the system was opened up and the replacement took about 5 minutes so the part cost is really all we are talking about.
Subsequently, I called a Trane distributor to better determine Bruno’s cost on that capacitor. They wouldn’t share that information since they only sell to businesses; but, they referred me to a local supplier (Nixon Air Conditioning) where I might be able to purchase that capacitor. I found out that they would not sell me the part; but, they offered to make a service call, replace the part, and charge a total of $135. Now compare all that to essentially the Bruno part only charge of $287.50. The $287.50 Bruno charge was only for the part since we had paid for the service call a year ahead, as is their practice.
Based on Better Business information, Bruno has a C- rating based on a pattern of complaints. Bruno claims that complaints are growing because their business is growing; but, to increase customer satisfaction, they hired a customer experience manager.
We spoke with that manager; but, he refused to offer a reasonable capacitor charge. In addition, he also refused to eliminate the “future” maintenance charge. My guess is that he wants to keep us in the loop for future gouging.
• Ask the price before saying “Yes”!
• Stay away from Bruno Air Conditioning!
We have filed a Better Business complaint and also disputed the bill with our charge card service.
Bruno Air Conditioning HVAC – 28731 South Cargo Court Bonita Springs Fl 34135 | 844-879-2786
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