Kaiser Permanente Reviews and Complaints by Consumers and Customers
Last Updated On: August 25, 2015
Kaiser Permanente Corporate Contact
Business Name: Kaiser Permanente Group
1 Kaiser Plaza
Oakland, California 94612 USA
Customer Service ContactsCorp Phone Number: 510-752-1000
Company Contact: George Halvorson - CEO
Corp Website: kaiserpermanente.org
Kaiser Permanente Customer Ratings and Reports
Customer RatingsAverage Rating: 1.14 out of 5
Based On: 9 Reviews
Number Of Comments: 0
Consumer Loss ReportsReported Losses: $60,723.84
Average Reported Losses: $6,747.09
Latest Kaiser Permanente Complaint
HIPPA Breaches Deleted With Help From The OCR DMHC HHS Cover-ups
I have documents since January 19, 2012 up to today August 6, 2015 about what really happened on January 19, 2012 & my appointment I had January 19, 2012 in Fremont California Kaiser @2:14 pm Never got to see the doctor that day Kaiser had canceled it without telling me so from 2:14 to 2:55 pm I left but not before looking at my “Medical Information Receipt” which was a “Reprint” that means someone else signed in for me before I even got there. When I looked at my Receipt it had another members medical information when I asked for mine it to was a “Reprint”.
Besides filling the Hippa Breach Violations in my Kaiser Member Online Account from the “Drop Down Menu” to filing complaints with the OCR DMHC & HHS all appeals were closed & in the OCR’S DMHC & the HHS Kaiser was given “Technical Assistance” for these Hippa Breach Violations along with the emails pertaining to them.
On January 16, 2015 I called Kaiser to ask for my medical information for Social Security this was Three (3) years ago this breach happened. The Kaiser Employee informed me that I had Three (3) appointments on January 19, 2012 one with Dr. Hinman in Orthopedics in Fremont another one with a Dr. Kreck Critical Care in Fremont & another one in Hayward California with a Dr. Kraetzer Orthopedics. All these appointments were canceled All on the same day. I don’t know when the Hippa Breach Violation emails went missing I only found out they weren’t there when I went into my Kaiser Online Account to view the Hippa Breach Violations I had filed.
When I was told by the Kaiser Employee about what really happened that day & what I had been put through & still being put through to this day I went totally “Crazy” how dare they use me to cover up there violations of Kaiser Members Rights. Now, gloves are off & its time to “Splatter” this mess with documents old & new all over the World Wide Web, so people can see for themselves if they want Kaiser as a Medical Plan along with just how much they really care about you.
Not only that but that day January 19, 2012 I argued with the receptionist about my co pay she kept telling me it was $45.00 I kept telling her it was $40.00 ended up paying $45.00 instead.
The other Kaiser Members Medical Information Receipts co pay was $20.00. All of these Medical Information Receipts were “REPRINTS” Kaiser can’t give me the original they have NO idea Who Has It Oh what a mess! There are thirty-five numbers from my Reprint to this members Reprint & that’s only in the Kaiser Ohlone Building in Fremont California who knows how many there are in the Critical Care Department in Fremont California & Kaiser in Hayward’s Orthopedic Department oh what a mess.
Someone tried to get a refill with my medical record number my name & the prescription it self along with getting my password for my Kaiser Online Account to delete these Hippa Breach Violations. If you are interested in looking at these documents & what the answers are that Kaiser Membership Services answered they are listed below. These are actual documents from Kaiser.
Since this has happened April 2012, 2013, 2014, & 2015 someone has used the information that Kaiser has & have filed taxes on my SS#, I had to fill out all kinds of paper work not to mention proving who I was filing police reports calling all three credit bureaus filing with the FTC & send my tax return by mail along with filling out forms for the IRS I have had to file for another Kaiser Medical Record Number ALL because of WHAT Kaiser DID and is still doing today. I hope that the state & federal government agencies investigate Kaiser Employee’s before they investigate anybody else.
What is even more Outrageous is that Kaiser has gone into my online account where I do all my correspondence with Kaiser & they have gone in & removed anything & everything pertaining to these Hippa Breach Violations from my Kaiser online account. & Removed anything that pertains to my Hippa Breach removed ALL my emails completely from my online account that were filed about the Hippa Breach Violations in 2012 & along with other months that discussed the Hippa Breach Violations this included emails missing in March 2012.
If you look at this documents & what I have put on them you can understand just how frustrating this has been not to mention my personal life & identity in jeopardy.
Kaiser used me as a “Safeguard” which is mentioned in the OCR DMNC & HHS documents these are instructions that Kaiser was given. Now these agencies “Off Consumer Rights” OCR the “Demented Mangled Hell Care” DMHC & the “Hell non Human Services” HHS want my help what nerve. They can’t reopen this complaint according to the laws & rules they have go by & it is stated in there letters they have sent me they can’t.
It has cost lots of money & time not to mention the stress level since this started in 2012. These agencies listed want me to send them what I did back in 2012, 2013 & 2014 sorry to say I gave this information to them many times & I’m pretty sure they just tossed it. They denied my appeals & just brushed me off along with there “Good Buddies” Kaiser. With what has happened & is still happening looks to me like they need to get together & figure out what to do I mean look at this MESS. I informed them that if they want these documents they can go on the World Wide Web & dig for it & not all the same documents are on these websites, they are scattered everywhere.
These are review numbers on Pissed Consumer 583279 640442 589191, 451134 these are the review numbers for pisssedconsumer this is one of the report numbers for Rip-Off Report 1203675 there are updates on some of these posts.
Most Recent Kaiser Permanente Complaints
Review #1: Shame on them – addition/mental health “specialists”
Complaint Filed By: Frustrated mother
On: April 28, 2015
Rating: 1 out of 5
Reported Losses of $45,000.00
This story is very hard to get across in words how tragic and desperate we felt but I will try....
Review #2: No more Kaiser – corporate greed.
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On: February 24, 2015
Rating: 1 out of 5
After being on Kaiser from the age of six months to now at 58 and never having a problem, all...
Review #3: Be aware of Health Plan Monthly Charges
Complaint Filed By: Armin B
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Rating: 1 out of 5
Reported Losses of $1,223.84
I have been a member of Kaiser Permanente for almost past 6 years. I did apply Auto-pay online payment months...
Review #4: Held Hostage
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On: August 6, 2013
Rating: 1 out of 5
On Wednesday, July 31st, I went to the pharmacy at Kaiser Permanente, located in Largo, Maryland. I attempted to refill...
Review #5: Has you enroll in one plan then changes it
Complaint Filed By: David Lile
On: March 26, 2013
Rating: 2 out of 5
Reported Losses of $4,500.00
Kaiser Health Insurance Has you enroll in one plan then changes it on January 1st to something totally different. We...
Review #6: Accounts payable kaiser west ..Los angeles
Complaint Filed By: FRED DENI AND LOUISE ARDIGO
On: February 28, 2013
Rating: 1 out of 5
We have had an outstanding invoice for the balance of an event we did for kaiser west…Have been in touch...
Review #7: Kaiser Permanente not only stole thousands from us, but almost killed my mother in law
Complaint Filed By: Milo
On: November 15, 2012
Reported Losses of $5,000.00
There are multiple complaints: 1. the wife of a business owner got divorced and moved to another state. She was...
Review #8: This employee I fill needs to be retrained or get out of customer service all together
Complaint Filed By: Lee Mitchell
On: August 5, 2012
Today 7/25/2012 I called as our group Administrator and asked it I would be able to get the balance of...
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