YMCA Reviews and Complaints by Consumers and Customers
Last Updated On: October 1, 2014
YMCA Customer Ratings and Reports
Customer RatingsAverage Rating: 1.33 out of 5
Based On: 5 Reviews
Number Of Comments: 0
Consumer Loss ReportsReported Losses: $325.68
Average Reported Losses: $65.14
Latest YMCA Complaint
On Jan 13 2014 the schools were closed because of a holiday and the YMCA was not providing child care for the school agers. There was a child dropped off by his father assuming there was child care for that day, the parent was not told or called that there was NO child care 1/13/14. The child was told he could go swimming in the pool, this time was around 8am.
Around 10am the child was still swimming in the pool and another parent asked about the child and found out that the child was dropped off in the am and the parent was not called and the child was not being watched by a staff member in the child care department. The life guard on duty knew the situation but was not responsible for watching the child (life guard on duty).
The parent went to one of the directors to give them her opinion about the situation and was told that the director of the child care program new the child was in there and was supposed to be in there with the child but was not in the pool area. The parent went back to the pool and told the child to get out of the pool because he had been swimming for about 3hrs with no break and nothing to drink or eat. The parent was afraid the child would exhaust himself.
By this time there was a different life guard on duty that new nothing of the situation so the parent informed the life guard and then told the pool director as well. The pool director didn’t know either and was great full and proceeded to find the child care program leader.
The parent of the child filed a complaint but the officials of the YMCA lied about the situation and nothing was done to anyone.
Southside Virginia YMCA | Farmville, VA 23901 | southsidevafamilyymca.org
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