Anytime Fitness Ratings and Customer Reports
Total Reported Consumer Losses:
Average Reported Loss Per Consumer:
Average Rating: 1.00
Based On: 3
Reviews / Complaints
Number Of Comments: 2 commentsView / Write Comments ↓
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Most Recent Complaint
Bad Policies and Terrible Customer Service
Anytime Fitness’s cancellation policies are extremely poor. Anyone considering a membership with this gym should take their business elsewhere and save themselves the pain.
Upon the end of mine and my wife’s contract they charged us a higher monthly fee. When I tried to call their corporate office to cancel they said that I could only cancel through the local gym. The corporate office said that the local gym would call me and they never did. After I hunted down the number for my local gym and called I left a message. When they called back the person woman hung up on me. When I called back a third time she gave a lame excuse about what happened. Then she said that since my wife was the account holder that only she could cancel. Top that off with the fact that they “require” 30 days notice which means they force you to pay for another month of service that you obviously don’t want.
Now my wife literally has to the gym and sign cancellation paper work. In the last month my wife has tried to go to the gym during their business hours and there is never any “staff” there. All of the “trainers” say that you have to talk to an office person and the office person is not always there during posted hours. This feels like some kind of scam. And we have to pay for another month that we don’t want.
Anytime Fitness’s policies are terrible for consumers and consumers should be warned about their poor business practices and the extremely poor and almost unreachable customer service.