RGuns

76 thoughts on “RGuns”

1. My Email:
   Order Date: 2013-02-03 22:22:47

   Contacted you last week about this and heard nothing. I see that you did generate a shipping label 2 weeks ago but then nothing further. You did charge my card and per our phone conversation you said it would chi pout the next day. Please contact me ASAP or I will be forced to contact my credit card company.

   Their response:
   OK asshole. we will file a report with my police department. let the cops sort it out. not my firs time having some one arrested.

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2. I am at 12 weeks and counting since I ordered my complete upper. Would I like to have it already? Yes. However I bet they are swamped. I can live without it like I did before I ordered it. Have patience and when you do get it it will be like Christmas. Hopefully I don't have to wait till Christmas. Sig Sauer told me it would be a 8-10 month(yes MONTH) wait for a new P224. So it is obvious that all gun companies are buried.

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   • The problem with that is we paid a certain price for the product and it stated "in stock". The longer it takes, the more likely pricing and availability is going to change. Leads me to wonder if it was ever "in stock", or if they were padding their books. By the way, I ordered a complete upper Jan. 15. After SEVERAL emails unanswered, I finally got a response that said "1 to 2 weeks". That was TWO MONTHS AGO. Enough is enough. I really like the one I ordered, or I would have cancelled.

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3. Holy Crap! I walked through the front door today, and much to my surprise, I found a long cardboard box in my doorway. I had pretty much given up hope that I would ever see my A2 carbine upper from RGUNS, but it came today. I ordered it from the website on Jan, 5th of this year with the website clearly stating that orders would take 4-8 weeks to ship. 17 weeks seems like an eternity when you are expecting it sooner. I sent an email to them back in April saying I understand them must be slammed, but they just replied back with no reply, no explanation, no 'we are sorry but its crazy here' no 'go jump off a cliff', nothing. This is terrible customer service to an extreme. If they were selling any other product that is readily available, I could not see how they would stay in business. But when the world is on fire, and you are selling fire extinguishers, you can be as bad at it as you want, people will still place orders. The upper is ok. If this were normal times I would send it back due to the way they marred the crap out of the barrel putting it together, but right now, it doesn't matter as I will be Duracoating the whole thing this weekend. For the price $465, in this market, I will deal with the long wait.

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4. I ordered 2 and got 2. It did take awhile but that is to be expected. Look around, there are no guns or ammo to buy im my area of the country, can't even get reloading supplies. I'm an FFL dealer and have had a hard time finding guns for sale that are in stock. Reality, it going to take a few months for your order from R Guns. I ordered several uppers from Alexander Arms in November, still don't have them, that is to be expeceted. Take a look around. I bet most people that are complaining this would be their first AR, most people did not plan ahead or starting buying the uppers from R Guns until after the CT tradegy.

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   • Doesn't explain their non existing customer service and fraudulent business practice. They can't charge your credit card and not send anything for weeks or months and not expect complaints. They are a joke and have lost dozens of potential customers that I know of from local ranges. Judging by all the complaints, I would venture to say you work for them.

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   • dez tactical will ship a AR in 2 weeks..

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   • R-guns STINKS! the people who work at that place are A-holes, the place should be shut down. watch the you tube video of the lower reciever. I will never ever order from R-guns again EVER!!
     they tried to rip me off but I was on to their tricks, cancled my card and then told them to shove it, OOO they didnt like that, Bad coustmer service = lost orders. keep it up R-guns your getting just what you give, Hope you go out of busness soon.

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5. why was Erics comments rejected were they too ruff around the edges. People need to know who they are dealing with.I cat believe someone hasnt got the BBB on them

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   • the site admin must work for r-gums

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   • They are a complete joke to say the least. Placed an order in January and first week of April emailed to find out if the order was still being processed. Minutes later got an email that it is ready for UPS pickup and charged my credit card. May 3rd and still no package and they will not respond to any calls or emails. How can this be legal?

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     • Yea same here and after the fact I found out rguns has an F raiting with the BBB.

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6. This store should be shut down for false advertisement. They are a DAMN JOKE. They have had my order since Jan 23 and i finally got an email from ups that my package is being processed because a label has been created but r-guns has not shipped it yet . But they took the money out of my account. They need to hurry the f~@@#! up and send me my package.Hell i could have went to school and learned how to make the stuff i ordered. They must have a bunch of old f-ers in wheelchairs or walking cains doing the work. They have seen the last of my money and they better not get an attitude with me they can kiss my ass

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   • I must note rguns has about 6 employees and they get 400-500 new orders a day so once you get a shipping label it'll be a few weeks I ordered a krinkov kit from them in febuary I know it's going to be June or July till I get the parts but for Tula parts its worth the wait last time I checked there through orders of about mid january

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     • Same thing happened to me, but i got a call from a reasonable sounding lady, who apologized and said it would ship the next day. They generated a shipping label the next day and charged my card and then nothing. I sent them an email after 2 weeks and they went off their nut. Guy with issues like that doesn't need an FFL.

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7. IT's been 12 weeks. What most of you guys who are defending Rguns with is that "in current times blah blah blah, like because of that it takes MORE time to put together a group of parts? You tell me why ANYONE should take 12 weeks, especially when they stated 4 weeks when I first ordered, then 2 weeks ago said 6-8 weeks when I emailed them from a new email saying I was going to order and wanted to know how long it would take… AND they state that they are a 24 hour a day job at shipping… I call HORSE shit. I think they don't have the parts in stock, or at least enough, if they could, send out everything they have on ordered now, which means they shouldn't be listing it as IN STOCK but BACK ORDERED.

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   • When did you order they are through orders of mid January

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8. I ordered a complete upper on 2/27/13 and having read the front page of RGUNS website,I understood it would be take some time. Im not complaining about the time its taking, but I had to get a new debit card as my strip was not working any longer and the expiration date has now changed. Ive sent a cpl emails letting them know and am hoping someone there actually reads the emails. Id hate to have waited several months for my purchase, only to find out that it was cancelled due to my card not going through due to the change on it. Please Rguns,if possible,let me know youve read my emails.

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   • They are reading emails, I've gotten 2 responses back from Dawn that works there. I'm surprised they haven't responded yet, I got a response the same day I sent the email both times. Don't call, they will not answer the phone, but definitely send another email. Just in case, the email I used was rguns@voyager.net. We placed an order on February 8 and she told me yesterday it should be going out in the next few days. We will see about that, but at least she responded and was cordial.

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9. For those of you who have never seen the operation! This is a small business. I was in the Chicago area and stopped in (before Obama madness) . The counter guy was a little short, but answered my questions. He told me the person (1) who builds the guns could have it ready by the next day. I ordered an upper with a 16" fluted barrel.I was assured all parts were in stock. As promised it was ready by the next day.. When I went to pick it up, someone had screwed up. The counter guy told me that the builder had accidentally used an 18" barrel, but they would sell it to me at the price of the 16". He was visible pissed that I didn’t want it. He told me that they were out of 16" barrels (the make I wanted) but he had another make 16" for more $$$. I stated that was fine, he assured me I could get it the next morning, I never got the call. when I called I spoke with someone else who "couldn't" find my ticket. I told her I couldn't wait. She said OK, no apology, no offer to make it right. I did not pay in advance, so no loss. When bolts were scarce they said they would have them to ship in two weeks, that was 4 months ago. I am sure with the hundreds of orders their staff of maybe 5 can't keep up. It's just to bad they are not good at customer service their parts are very good, but I would not order any thing again.

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10. i ordered from Alexander arms Jan 2 please do you guys have any idea what going on out there i haven't seen any thing a.a. that's o.k i ordered 9mm brass and bullets in jan they told me maybe Aug. i placed this order with rguns if i get it Christmas that's o.k. it crazy out there Orlando closed its gun show nobody has any product so calm DOWN you have no choice

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11. ORDERED 3, GOT 3
    They are a no non-sense company.
    Slow but competent. I ordered like most in early January
    and just received the last part… Just as ordered and good quality.
    If you want parts for a good price and quality, order away.
    If you want excellent customer contact service and winning personalities you might want to try
    somewhere else.
    RGuns, I Thank you.

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12. i ordered a ar15 upper reciever back in 2/ 2 /13 , they say that parts will take between 3-4 weeks . it is now 2 months and still not recieved the part , plus they charged my credit card. sent them an e-mail asking when i will recieve my upper reciever and they respond by say that they dont have time to answer questions from assholes like me and that my order is now terminated how can they still be in buisness

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    • They are still in business because morons are willing to put up with Crappy customer service to save a few bucks. I ultimately got what I ordered from them, but it was a long painful process and they charged my card long before they shipped contrary to what they claim on their site when you order.

      Why in Gods name would anyone stay in freaking Chicago selling guns, just a side observation.

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13. I love all the internet whiners on here that "know" that it is a complete madhouse in the gun industry, yet go on to complain about how they are special, and delays shouldn't apply TOO THEM. I ordered a POF rifle in April and got it in October, BEFORE any of this broke out and went crazy! That's the name of the game people. You act as if your credit card is charged the second you place the order, which it is not! I ordered an upper and lower from R-Guns and wasn't charged until it was shipped.

    Maybe if you all weren't "powdered gun enthusiasts" where you just add water to reconstitute, you would already have guns, and wouldn't have to throw such a hissy fit when, at the most ridiculous level of gun grab ever… you don't get your lower in a month.

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    • I think anyone would just want these companies to be honest. if it says "In stock" that implies its sitting on a shelf somewhere ready to be boxed up and shipped out within 48 hours. if its not in stock just frickin say 1 month or 10 months. at least this gives the consumer the option of going somewhere else if he choses. Thats not asking to much..

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14. Ordered over $1500 in parts first week of February and have received nothing. Upon emailing to check status I received an all caps response basically same as above, rude, condescending and basically telling me if I don't like it to cancel. And I did, our $1500 order and another $2,000 of our customers orders were cancelled within a day also based on our suggestion. Being in the industry I understand busy and backlogged the last 4 months, however, there is no excuse for this behavior and rudeness. Things will level back off, they have already started to, and RGUNS has done irreperable damage to their reputation and customer base.

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15. I ordered a part that totaled $100.00 including shipping back in Feb and have not received any response from them. I cannot get in contact with them. They do not reply to my emails and all I get is a recording. I have a feeling that I won't be seeing any delivery of the part I bought from them. Why in the hell are they allowed to continue their business?

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    • Be patient most people who ordered in January are getting there orders so early febuary orders are going to be shipped out between late may to July

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16. I placed my order on Jan 12, 2013 today is April 8th (12 weeks) it is "in transit". I got an email with a tracking number about a week ago with no activity for over a week. I checked the tracking number everyday and finally its on its way. I emailed with them a couple times, once or twice got a response and they weren't the greatest but nothing really rude. They are just overwhelmed with orders due to all the possible bans. They say the parts are in stock but I'm sure they have to all be assembled. Just be patient…..like i said mine was 12 weeks by the time I get it it will be 13. I seen some other posts were people are about the same time frame. My buddy has gotten some lowers from them and they are good quality just be patient.

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    • nick, you should see the youtube video about them

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      • I looked didn't see any complaints except one guy who has the same frustration we all have……my order just hit my town tonight and i have it on "will call" with UPS in the morning. I come from a MFG back round. You gotta keep in mind these guys are probably a MA and POP operation with good quality products but cant afford to hire enough people for the volume of orders that are coming in due to the crap going on in DC. Probably serious growing pains…..this is just my line of thinking but I bet they are stacking up orders in order that they come in and are scrambling to keep up. Once they get to your our orders approx. 13 weeks later (cause they are swamped) they process a tracking number via UPS and charge you (to verify funds due to people backing out) and work on your order…….and approx. one week later ship. Be patient….everyone is super busy DEL-TON and others are behind too, MIDWAYUSA BUDSGUNS all of them……

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        • GOT IT!!!!Awesome quality with good attention to detail I wish I could add pics…….gonna take my boy and do some shooting!

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          • Glad to see you get yours I ordered mine in Dec. and havent heard a thing
            I have heard the quality was good but there customer service suck hope I get mine soon its been 5 months

    • I have a couple friends that have ordered quite a few guns (around 11 or 12) from them and they are all excellent firearms. Yes their customer service is the absolute worst in the world but it seems like ALL the complaints about them come from extremely impatient people. My order is on 11 weeks and I've heard nothing. My impatience is growing a little but I know I will be receiving an excellent gun soon.

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17. go to your banks tell them to block any charges from RGUNS!!!! These guys not be in business. The owner looks like a crack head the girls there don't even look good. All they do is sit around and look at playgirl magazines. I will tell my brother who is an ATF agent to go visit them and shut them down!!!

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    • i am a ffl dealer. i have ordered many guns from r guns. my current orders are taking about 4 months. i have always received my product and they are of very good quality. no one could predict the run and sales increase that we are going through. i have been in business for 19 years and this is as bad as i have seen. i give r guns credit for not raising their prices like other companies have. if you can not wait go to the internet auction places. you can get the same quality gun for 2 to 3 times the amount of money. my quess is that half of you people complaining are in a hurry so you can list it on one of the gun sale web sites and double your money. one of the leading manufactures of ar 15 lowers told me they are a year and a half out. i understand it is hard to be patient. r guns does not correspond well with its customers but they don,t have time to communicate and assemble components at the same time they are keeping cost down. i am more worried about the ammo shortage and the reason behind it. for those of you who can't wait remember the cost of ar 15s has not gone up. it's just the scammers who take advantage of those who can not wait.

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    • are you going to rguns or the dive bar near there? Obviously your brother was blessed with the brains

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18. I ordered an in stock upper on Jan 7th, My card waas charged on March 13th UPS label created March 14th, I live in the same state 4 hours away. It is March 21st UPS still does not have item? Giving them one more week then it' off to small claims court we go.

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19. I ordered an upper in January, still not delivered. I sent an e-mail and received an incoherent response and bitching rant about how many hours they had been working since Sandy Hook. I will NEVER order anything from them again!

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    • have you gotten it yet or heard anything

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20. All of you guys defending Rguns are idiots. I ordered (2) uppers that showed "In Stock" and ready for delivery more than eleven weeks ago. They charged my credit card over a week ago and still nothing…. They don't answer the phone. They don't respond to email. So I started swamping their fax machine. Everybody who has a fax machine should send them shit all day long. 847-428-0029 (FAX) Phuck Rguns. Hope everyone stops using them.

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    • I HATE TO TYELL EVERYONE THIS BUT i ASKED ABOUT WAIT TIME F4ROM MODEL 1 SALES AND THEY SAID 10 MONTHS TO A YEAR .iTS HARD TO EVEN FIND .22 SHELLS NOW.
      i WOULDNT MIND THE WAIT SO MUCH BUT AM MORE INTRESTED IN QUALITY.

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21. DON"T OEDER FROM RGUNS. They are a bunch of scammers. I ordered mine 3 months ago and I am still waiting for it. My cousin and many of my friends ordered theirs 5 months ago and still waiting!!!

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22. i placed an order for 3 lowers, wated 2 months, just like they told us to. then when i sent them an email asking them about my order, i recieved a rude responce, the next day I cancled my debit card so they cant hit me up for a cancellation fee of 100.00. then emailed them and told them to take their product and shove it. they didnt like that and we have been traiding bad email back and forth for 2 days now. i got them to admit that that is their way, they get your credit card number and never intend to ship anything, they waite until youi complain then get all nasty, ding your card and cancel your order, they refer to us the custormers as ( ass wipes ) and that they do it just for fun. thats the email i recieved from them. SO PLEASE SAVE YOUR SELF MONEY, TIME AND GRIEF DO NOT USE RGUNS THEY ARE A SCAM. TELL EVERY BODY YOU KNOW, LETS PUT THEM OUT OF BUSINESS. LETS TREAT THEM, THE SAME WAY THEY TREAT US

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23. I too had the same problem. I waited 9 weeks and neve ra reply to my email.
    Luckily for me I live 20 min from the store. I went there on Saturday 3/19 . they were very arogant in thier attitude,however I did walk out with my upper and trigger kit minus shipping. They had 3 people in the place and they were more insterested in excuses than filling orders,which by the way i spent a total of 30 minutes in the store!!
    They had a Sig in stock that I have been looking for,the price was good at $975.00 but the attitude of the employees made my vote easy, I walked AWAY.

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24. i ordered a complete upper from them feb.1 2013, i wanted to actually upgrade it to a better upper i have called 100 times it goes straight to voice mail and sent several emails and i havent received one response. now i understand the amount of business that they have right now but wouldnt you think maybe hire some more help to respond to customers? WHERE will all these pissed off customers go after the dusr settles and you can get parts more easily?? not RGUNS!!

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25. I ordered a left handed upper from Stag Nov 14, At the time they said up to 4 weeks, It took me exactly 2 months to get it. Everybody is swamped right now. While waiting for the stag upper, I got worried that I would never get it, so I ordered one from Rguns. It said they were in stock. it's been almost 2 months to the day so hopefully it will be getting here soon.

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26. Purchased a Mosin Nagant and the staff took there time to show me 6 or more sniper rifles while asking lots of questions. I wasn't rushed or anything, great experience. Thanks Tom.

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27. I have order from this company many times, and this time i order and it took long while but i finally got my order i am grateful considering the crap thats going on in this country, the waiting game was worth it.

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28. Ordered mine Dec. 21. Charged my Credit Card Feb 7th.

    I've now sold my house and am moving across the state. I've tried emailing and calling, no luck.

    Anyone got another way to get ahold of someone there??

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29. ordered a 6.8 bolt carrier group on jan 18 2013 and have yet to get the part it said in stock not very happy with rguns when they tell you 4 weeks before it ships its been over 4 weeks

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30. The one thing I wish all of the forum posts about RGuns differentiated between the retail store and Rguns.com. The reason I say that is from much personal experience, they tend to treat their retail store customers much better and put them ahead of online orders. Not saying it's right or wrong, just a fact in my experience.

    Everyone I know who has physically gone in there has received top notch service as long they weren't a complete moron, and I know a few guys who've gone in there recently and received their upper orders in a matter of days.

    A negative against RGuns is their "everything in stock" policy. It's my belief that regardless of what they actually advertise, they keep the components in stock, not necessarily assemblies. If they made that more clear to the online public, it might help soothe some feelings.

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    • okay here is the short version. i ordered on 12/21/12 right after the tragedy. Had to finish a couple of lowers for me and my son. ordered two complete uppers from R guns. never heard anything for a while and $$$ hadn't been charged on my card. 1/31/13 shot off an e-mail got "FEW MORE DAYS". 2/6/13 my card gets charged i think great. 3/6/13 Bill comes in I call Discover Card. 3/12/13 I'm shittin here playin with my uppers. Sons happy goin to the range on Saturday. Just be patient it will come. thank you R-Guns I would order again.

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31. Dont sweat it guys.. I have 10K pending in dealer orders from the scumbags at RGUNS, and nothing. Guess I will take my business elsewhere. Oh yeah, and they told me everything I was ordering was "In Stock" when I ordered it.. That was January 3rd.. This is February 20th…

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    • hope this isnt john from bst anyway if it is please let me know whats up

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32. Can any one tell me is RGUNS a good company to go with because I have waited to long and now this issue with the weapons ban is now the major concern of all gun owners. I want a good upper but I don't want to be ripped off. Any help from a past costomer would be great.

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33. I ordered a complete "in-stock" upper from them on Dec. 22, 2012. I waited patiently, and on Feb 6, 2013 my cc was charged $565.00. I have yet to hear anything from them in regards to shipping, but I will update as I recieve information or the upper.

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    • any thing yet?

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    • MemphisGlock,__Have you received your upper yet? I order an upper on Jan. 11, 2013 and haven't heard a thing from them. My credit card hasn't been charged yet. I am very curious to know if you received yours yet so I have an idea on how much longer I have to wait.__Thanks.

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    • I placed an order on Dec 19th and havent heard anything from them it said on there site 8 week but it has been 12 weeks I have sent an emails and havent had a response and they havent billed my card yet I just dont want them to cancel my order hope you guys have better luck than i am having

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34. Sounds like the kind of guy that cuts you off in traffic. Can never wait in line like the rest of us. By the way, I got your order and i am very pleased!

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35. @PC… You just spent $3000 on an upper and you're calling HIM stupid? LOL

    I have heard they have horrendous customer service, but I don't need to contact them for anything. I'll gladly wait in line until mine comes to save several hundred dollars that the other companies are charging. I've yet to see a report of anyone having their money taken by this company and not getting their product. Besides, they don't even charge your card until your package ships. Ease up.

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    • i waited 42 days,so i emailed and the reply was soon,they charged my card jan 28,waited to feb 6 got no upper, e mailed and asked for tracking number so try to find out if it was lost,they came back with rude reply as how hard they work etc,mostly drama but will not get tracking number for me, they took my money 9 days ago and claimed to have shipped to me 9 days ago,ups says no way i should have it in 3 days max,problem is r guns wont give tracking number so they like they have not actually sent it so they dont always ship when they charge

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      • I ordered 12-19-12 they charged my card 1-23-13 $520.00 I was emailed a ups track# but it has never left their shop.

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        • MY upper is finally in the hands of UPS ,delivery will be monday .I have read lots of reviews, more bad than good .Not sure what their problem is, I think they were just out of stock trying to keep their bussiness going .I have been buying from them for 8 years.Yes, I will order from them again and expect a long wait, and not call or email the grouchy son of a guns!

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      • update feb 13 still no progress from r guns, have taken steps to have charges removed from my card,they may be removed by visa if r guns dont give visa the tracking info.

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        • feb 14 upper showed up today ,it is what i ordered,the shipping label has jan 20 on it, still dont know if ups lost it or they forgot to ship it but i am happy that it found its way to me,going to clean up and shoot this week,his customer service is lacking but the upper looks very well made i am happy at this point but wont be ordering from him again any time soon

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    • If I had over a thousand orders and half of them were emailing me, I would probably get pretty annoyed and discourteous, too.

      I whole-heartedly agree with them cancelling orders because someone is being pushy and impatient. And whatever their customer service, at least they aren't price gouging like most of the other dealers.

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      • If they have over a thousand orders and half of us are emailing them, maybe the problem is with them and not us!

        I ordered my upper on Jan 6th
        My card was charged on Apr 4th
        Upper arrived on May 10th

        They are not only rude, they are not telling us the truth. Illinois to Idaho is 4 days for UPS deliveries. 30 days elapsed from the time m card was charged and my upper arrived.

        I refrained from contacting them until one full week after my card was charged as I reasonably expected my upper to arrive.

        Their response was 3 words, On the way.

        I asked for the tracking number and they simply refused to give it to me.

        Price is nice, but I demand more customer service than this. Shoot, any customer service at all would be far superior to what they provide.

        I will never order from them again.

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    • My card was charged immediatly for my stripped lower. It's been 18 weeks still not shipped.

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    • I totally agree. I orders a very custom complete upper, and I will only pay $615 shipped. Same upper would cost me a minimum of $1300 on Gun Broker right now. It has been 3 months, and I did talk to them via email. You just have to be polite to them. You have to remember, every swinging dick is ordering an AR right now, so you will have to wait in line. But as someone on here mentioned……at least they didn't raise prices as they could have easily done. Hell even Cheaper Than Dirt is selling 500 bricks of 22lr for $125……………..That is why I will never get ammo from them ever again!

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36. I ordered an ar upper and few parts on dec 28. I emailed them at 4 week mark got a reply SOON. I know every place is swamped with orders and most places ain't taking orders. Best bet is to stand in line and wait your turn and not to bug them unless you want your order canceled. I just hate to be the one putting your orders in now. Be ready for a long wait !!!

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37. if you ordered it at the time you said, then the web page said at least a 4 week wait… they are two weeks later than normal. it takes about two week in normal gun buyng times pluse another two weeks, that means at LEAST 4 weeks… they also said not to bug them about your order… i ordered around the same time for my upper. i knew all about the wait time

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38. Seriously man are you mentally retarded? Every gun company is swamped and you are here demanding instant Service? what you should have done is kept your mouth shut. and waited for them to deliver. i just spent 3000 for my upper and the vendor will not respond to any requests. but unlike you i Get it. Next time Shut up and get in line!

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    • Yea PC, Got balls spending that much for an upper in this envoroment! get your money back man!!!!

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