Rooms R Us Ratings and Customer Reports
Total Reported Consumer Losses:
Average Reported Loss Per Consumer:
Average Rating: 1.00
Based On: 2
Reviews / Complaints
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Most Recent Complaint
Rooms R Us - Beware Of Scammers - Not Just In Florence Sc
Beware Of Scammers At Rooms R Us Not Just Florence Sc But Any Rooms R Us! Tony Mcelveen (owner) , Freddie (sales Mandager), Lorenzo (salesman) Crystal (person That Does The Ordering
ROOMS R US LOCATED ON PAMPLICO HWY INF FLORENCE SC. I am another customer that got scammed by this company. i started with them on this purchase of bunk beds for my boys in 3/23/2013 it is now June 2013 and i have not received the order i placed. I was told on numerous times that the order was on back order and as soon as it was ready they would let me know.
The sales person i worked with was Freddie he seem to be very nice and knowledgeable about what was going on however that turned out to be a lie. The girl that does the ordering Crystal is a liar as well. it got to the point that Freddie was telling me one thing and Crystal was saying something different. Freddie states he is the Sales manager and crystal is the one that does the ordering. i ask him is it not his job to check behind her and make sure the right item is being ordered and shipped. he stated she is the one that handles that.
Ok after several weeks of waiting i called to check back on the order maybe a month later. i was not in a rush because i needed to remove the furniture i had in the rooms already. however i was inform then that the original bed i order the company was no longer carrying the order. ok after all of this wait. so freddie said it would look at another bed i had looked at and see if that is available and they would order that one for me. he sent me a picture of the item first so i could see if i like the bed. it was a nice set so i told him that would be fine. he told me it would take about two weeks for the item to come in. ok it is now the middle of april or end of april and i do not have my order.
ok so in the middle of may 2013 i went into the office and ask about the purchase. i was told that both the managers and just left. so i then ask so who is here to handle the customer. i was told they are the only one. although there were other people in the building working at desks but i was told that they do not handle any sales. so i said what kind of company allows both manager to be out at the same time. the girl i spoke with she had the numbers for them. and i told her to call freddie and let him know i am here. she called and they told her to just tell me something. i told her to tell him be a man and come and tell me he cannot deliver. she called him back and told him that she is not leaving until she gets an answer.
ok about 15mins later freddie and Lorenzo who is another scam artist i believed came in the building smiling like nothing was wrong. i then ask freddie what is going on here. he then stated that the truck did not come into today and my stuff was not on the truck. all he had to do was go in the back and check but he refused to. the girl i spoke with before they came inform me that a truck came in today. ok so he then told me that he was told by crystal that the truck should be here on monday.
i went into the store the Friday before. i told him i feel like i am being treated wrong here. i told him i should have check the reviews for the store before i came. he claim we have plenty of customers that are satisfied it just happens to be where this did not work out well for you. ok i agreed to wait until Monday and if the item was not her i wanted a refund. he stated if he had to pay me out of his own pocket he would give me my money back. ok monday came and he called to tell me that the bed was here. i said wonderful. he wanted to know if delivery between 1-3pm would be fine,. i informed he that would be fine, my spouse would be home.
ok they brought the bed and set it up while i was at work, my husband did not know what the bed was to look like because he was not thee when i ordered it or saw the one they claim it was supposed to be after the original was no longer available. so when i got home the had the bed setup in the boys room but it was not the bed that i had order or the one they claim was suppose to be coming. i called mr freddie and sent him a picture telling him i did not receive the correct bed. he then said i dont believe this. he said he would check on this and get back with me when they will order the one that it was suppose to be. on that was a Tuesday. he did not call me back for the rest of the week.
i called him back on next Wednesday and was told he was out. spoke with crystal who suppose to be the one doing the ordering. she gets on the phone and tell me the original bed i ordered is now available and they have ordered that one for me. i ask what happen to the one that i was told was coming to me because this was no longer available. the company did not have that one is what she said. so freddie told me that it was ordered and two weeks for delivery while i was waiting on a bed that was suppose to be coming but she now tells me that it was no longer available. but now the original one that they claim was no longer carried by the company is now available.
they have lied continuously and still lying. but unjust does not prosper and i am going to allow the Lord to handle Rooms r us. i believe that they got more money than what they were suppose to because they did not deliver on what i ordered. and they had the audacity to just send me a bed not the one i paid my money for. i am posting this comment to let other know deal with another furniture company and always check the reviews before entering a store or placing an order with them. i lost $649.08 with them. i will just keep what i have and warn other and never do business with them again. if i ask for the difference between the orders they will lie about that to. However **** knows how to handle such a group.