Sharis Berries Reviews SnapShot

Last Updated On: February 17, 2017

Sharis Berries Contact Information

Business Name: Provide Commerce, Inc.
Corporate Address:
4840 Eastgate Mall
San Diego, California 92121 USA

Sharis Berries Customer Service

Sharis Berries Phone Number: 877-237-7437
Corp Email:
Company Contact: Kevin Beresford - CEO
Corp Website:

Sharis Berries Ratings

Average Rating: 1.36 out of 5
Based On: 154 Reviews
Number Of Comments: 280

Sharis Berries Reports

Reported Losses: $5,107.58
Average Reported Losses: $33.17

Most Recent Sharis Berries Complaints

Is Sharis Berries a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Category: Food Directory ListingProvide Commerce, Inc. Listing

Shari's Berries Small ones!

My husband orders me berries every year for my birthday from Shari’s Berries. They have never ever disappointed me except today. Mind you, they are still tasty. The ones I received today were small except three big ones and their chocolate was melted and cracked. There were 4 medium size ones and not melted nor cracked. The other five were small! 3 of them were cracked/melted on the bottom of them.

I noticed the container they were shipped in was different than in the past. The container was plastic and the “cups” they were laying in were bigger size than the berries. They probably rolled around and cracked and then the chocolate melted. I took a picture of them for my husband to see and he is going to contact them. Meanwhile just very disappointed for him to order me a very nice gift and not what you expect from Shari’s Berries.

I wouldn’t have said anything but he spent good money on them and you should get what you pay for. Besides it is Shari’s Berries and they have always been top notched! Oh, a co-worker rec’d them as a birthday gift several months ago. I am a receptionist and receive deliveries in our building. She opened them and they were huge and no cracked or melted berries!

Today I showed her mine and she couldn’t believe it either. We expect a credit on this purchase.

15 Most Recent Reviews About Sharis Berries

More About Sharis Berries

Alternate/Additional Business Names: Proflowers | Red Envelope | | | Cherry Moon Farms | RedEnvelope | Shari's Berries | Personal Creations

Submit a Complaint or Comment For Sharis Berries

  • Lisa Bittermann My husband ordered roses and strawberries. The dead rose bush arrived and an hour later I got the slimy inedible strawberries. Check out the pictures. They don’t even do it justice by the next morning the “roses” were brown.

  • Linda Bejar

    I would like to express how I am totally dissatisfied with your product. My order arrived a day later than scheduled AND the product was horrendous! My daughter opened her box of dipped strawberries to find them smashed and melted. I paid an additional delivery fee for my order to arrive on 2/13/17 and it did not arrive till 2/14/17. I realize the 14th is very busy as why I asked for the delivery to be on the 13th.

    At any rate the fact that the product was a total fail is such a disappointment.
    I don’t believe I would recommend your company or ever order from you again.

  • Target

    I ordered 6 Valentine berries, and was able to apply the code to double the order., S&H seemed steep, but arrived on time in an insulated box to the Chicagoland area. The temps have been around 30 degrees average lately. They all looked good, but my wife had to throw them out. The berries tasted bad, and were all mushy. I did not try customer service…why get more of the same?
    Looking back on it, I see no products are rated on their site. I wonder why?

  • Jim Canto

    What if we call some of the outspoken sponsors and tell them what a rip these products are and that by advertising they the sponsor have no credibility.

  • Jim Canto

    Strawberries were good the “mixed dozen roses” not as pictured and wilted within 24 hours. Horrible value.

  • Ken Picford

    Customer service is HORRIBLE! Ordered two dozen strawberries for valentines day on feb 9. They were delivered to the wrong address. Called on 14th, turns out they got address number wrong….after clarifying SEVERAL times on original order….Said they would make right, partial refund and next day replacement to correct address( again, several repeated attempts to clarify correct info). Called on 2/15 because of no delivery and AGAIN, same exact thing to the exact same wrong address. I have no issues with “outsourcing” , but d**n! At least be able to take the info properly. Side note : No where is there a phone number to file a complaint that doesn’t go to the same outsource company…where you will NOT be put in touch with so much as a supervisor to have your complaint heard….Outrageously bad experience, I’m sure nothing will be done posting here other than to hopefully warn others of the nightmarish experience they’re potentially in for. If you choose to go with these guys,do online ONLY…do NOT order anything by phone!!!

  • Barbara F

    On Feb 7 I ordered from Shari’s Berries for my niece for valentines day. I ordered the 10 dipped cherries and half doze fancy strawberries. This offer was supposed to come with 10 additional cherries at no charge. I paid a total of $25 in shipping charges for her to receive them on Feb 14. The delivery finally arrived at 6:45pm. Unfortunately it only had 10 cherries with the strawberries. The strawberries had a funny taste (preservatives maybe) they were completely covered with chocolate so my niece found out the hard way that they never even took the stems off the strawberries before dipping them. When I called to complain they said I misunderstood the offer and gave me a $3.37 credit for the misunderstanding. Not at all happy with being treated like I am an idiot and not receiving what I was expecting. My next special gift to anyone will be from edible arrangements.

  • Wendi

    typo correction… chocolate came off of a lot of the berries. I ate one berry.

  • Wendi

    My husband ordered these for me for Valentines Day. A dozen. There were 6 large berries and 6 very small. The chocolate come off a lot of the berries, and the berry juice had seeped through as well. I hate one berry it tasted fine, the other 11 had to go in the trash! They were overly ripened and almost rotten. Very disappointed with my 1st shipment of these berries. Wont order again. What I received for my Valentines/20th wedding anniversary looked NOTHING like what is pictured.

  • Deana

    I spent a lot of money and one didn’t go to right address and the other did not show up on 14th and speaking to Cust service they took forever and always system problems. I asked where the call center was out of several times and she finally hung up on me. Apparently didn’t want me to know so I am guessing it is overseas

  • Eric

    I kept hearing about Shari’s Berries on the radio and other places and thought okay i will try them out. 1st they did not honor my product code for double berries “thought what the hell- order them anyway”. So i ordered 6 “Gourmet” berries for Valentines day.
    They arrived and were so small, and looked like i could have made them from the local grocery chain. Def not worth the 20$ plus tax. I advise get some from the grocery store and make yourself….or get them from a chocolate store!!!

  • Mary Henderson

    This was not my 1st time eating from Shari’s Berries nor my daughter’s. She ordered me a dozen chocolate covered strawberries for Valentine’s Day. When I received them on Sat. 02-11-17 I had 4 little strawberries… the others were big but they were bitter. I may have had 3 sweet ones.
    Well my daughter paid good money and postage for that order so she sent in a complaint.
    I received another dozen of the same strawberries and this time 10 were small and 2 were medium size and all of them were bitter. I was soooooo disappointed in the taste of these strawberries. My daughter said she won’t be ordering again from Shari’s Berries. I appreciate them trying to make up for the 1st order but the 2nd order was ridiculous. I wish my daughter could get her money back

  • Charles

    What a shock! I’m so disappointed and feel totally ripped off. I was excited to treat my family on Valentine’s Day to what was hyped in the advertising as huge, delicious and beautiful berries we’d all swoon over. My jaw dropped when I opened the box to find 6 measly little berries. Thank goodness I ordered the cheesecakes too (one squashed), or our dessert would have been pitiful. And the berries? Absolute garbage-pale, watery, mushy, flavorless-as though they had been previously frozen. Shame on you, Shari’s Berries.

  • Rachel Hernandez

    My Mom ordered me 6 chocolate covered strawberries for Valentines day. They were supposed to arrive on February 10th, and never did. When I called for a re-order, the second shipment went to the wrong zip code and also never arrived. I called to re-order once again and change the zip code so that the berries actually made it to me. I was on hold for 15 minutes waiting for someone to answer. After someone finally answered, they told me that they could refund me, change the address, and re-order for the third time. Out of nowhere, the call failed. I called again, and waited another 15 minutes for someone to answer. A new associate told me she could also refund, reorder and change the address. After repeating myself for 65 minutes, she was about to confirm the order when, again, the call failed. I was determined not to give up, so I called a third time, and waited once again for a sales associate to answer. Upon this call, the lady told me she could not refund and re-order, and that I had to pick one option. I explained that I was previously on the phone, and the other associate was able to do both. The new associate put me on hold to “ask her boss” and then told me she still could not to both. At this point I was so ticked off that I got the refund and no berries. This business has incredibly poor customer service, and should not be trusted with delivery. Edible arrangements will be my new go-to for all fruit delivery. Shari’s wasted hours of my time, and a whole lot of my patience. I am dissapointed, frustrated, and highly reccomend no one orders from this company.

  • Diego

    I ordered a half dozen strawberries the box was ripped the ice pack that comes with it was all water and melted the strawberries were falling apar the strawberries were soggy and all juicing they didn’t taste good my wife was so disappointed when she got them today I want my money back this is bullshit

  • Chris

    Ordered a dozen for my wife at total cost of $54. Out of the dozen she received more than half were undersized and some had rolled around and smeared on the side of the box. The strawberries were nothing close to what their website represented. I sent in a note voicing my dissatisfaction along with a picture showing why. I was sent back a form letter to fill out. Won’t ever be dealing with this company again. Buyer Beware!

  • Robert F Bage

    I ordered Shari’s Berries for Valentine’s Day supposed to be here by the end of the day here it is after 6 o’clock no deliveries after that time so I guess I don’t get them. So I’ll be calling them for a full refund will never order from these folks again. Don’t waste your time ordering from this sorry sorry company.

  • Stacey Burns

    My husband ordered berries for my daughter and I for valentines day. First, only ONE box arrived, with them wrong address. There was a blank card included, so i didnt know who sent them. When we contacted the company, we were told that only one box was ordered, yet couldnt tell us why we were charged $60someodd. We couldnt give them any info on the order because we got no confirmation e-mail! We also discovered that they charged is more than the deal on the web site, plus other hidden charges. after an hour on the phone, and demanding to speak to a manager, they agreed to send us a, “free” box of berries. Ya know, the one we paid for? What a mess!

  • Trent kuhn

    I hate Shari’s berries but you are an idiot…. Go play with your nine cats and electric car while you collect your food stamps and get robbed by an illegal immigrant…. Happy valentines day!

  • aCollectionOfCells

    I placed an order for 6 Lovebug brownies, paid for shipping before noon, Valentine’s Day shipping etc, even after 20% off, my total came to $70!!! For 6 tiny brownie cakes!? I thought it would be special for my boyfriend, so I figured what the heck and ordered it.
    Four days before Valentine’s Day I realized that my boyfriend was going to be at a different job site, than I had planned for. I contacted Customer Support, and spoke with a woman who was barely any help. It seemed she couldn’t understand me, or I couldn’t understand her. She seemed to get annoyed and ended up spelling out each question to me. In the end, I believed that I had successfully changed the address, which she had confirmed. Today, I received an email notifying me that my order had been shipped. I looked at the address, and it was incorrect, and not the one I had provided to the lady over the phone. It said that it was already enroute to the destination on a truck. I contacted UPS, who informed me that they would be delivering the package, and that it would be left in the mailbox. After much effort, I helped them understand that this was a completely wrong address, and they would be leaving perishable goods in the wrong person’s mailbox. After explaining this, they then said I could have the package left at a UPS facility, for the recipient to pick it up tomorrow. Needless to say, this has ruined the purpose of sending the gift on/for Valentine’s Day, and paying the additional fee for before noon delivery. Now, my boyfriend will be gifted with the joy of having to drive 30 mins to the UPS pick up center, TOMORROW (day after Valentine’s Day) to get his gift which probably won’t be as great. I contacted Customer Service and they have not responded! What is wrong with this company?! I don’t even want the order anymore! Stop stealing from your customers!!!

  • Frank

    Well every year I get my wife gold dip roses from a local Jeweler, and have flowers and something edible sent to her work (emergency room pediatric nurse) This year I chose a nice flower arrangement and a dozen dipped strawberries. Paid extra to guarantee delivery on Valentines day. Well I get email at 415 this afternoon that item is shipped, and will be delivered by the end of the day, Tomorrow. Called to inquire about it and all they said was sorry, we can refund extra money you paid. I laughed and asked for entire refund because my wife isn’t back to work until Saturday. This really sucks.

  • Skye Ely

    Just got my order from Shari’s berries and I cried. This was mine and my girlfriends first valentines day and she told me no one ever did anything nice for her so I thought this would be perfect. I spent $117. On Peruvian lilies 12 chocolate covered strawberries and a teddy bear. The flowers are dead the berries are very small and no green caps. I will never order from here again and will tell any and every person I know not to order as well. If I could post a picture I would. I work in retail so I know the power of word of mouth.

  • Order arrived on time, looked good in the box but strawberries were NOT RIPE. Yuck, chocolate covered green strawberries. WASTED MONEY!!!!!!

  • K-neco

    Sadly I ordered my wife a dozen strawberries for the 13 (yesterday) that wasn’t delivered neither was the cheesecake. Never ordering again and the customer service doesn’t speak English or Spanish. I wonder where the hell are they from!

  • ajs1210

    Oh shoot! I should have come here first!!!! My husband’s order was to be delivered before noon today and his secretary just told me nothing has come!!! And where the hell was my 15% off for the “Hannity” code???? It would never take it off my order, but I ordered them anyway, because it kept saying the discount was already taken.

  • Mary

    I just got off the phone with someone who obviously is not from the United States. In any event, an order was placed for delivery YESTERDAY and the order is sitting on a fed-ex truck in FLORIDA since 5:54 a.m. YESTERDAY. Status says delivery by end of day TODAY (which is not when I requested delivery) … anyway, second time this has happened, but the last time I will order these. Not worth the aggravation and poor custome service. All they can say is I’m sorry.

  • Amanda

    I ordered a half dozen chocolate strawberries. And what I got my 10 year old daughter could of made. Strawberries are supermarket strawberries nothing like the picture. Money wasted.

  • kenneth drew

    I ordered 2 dozen strawberries for my girlfriend to be delivered at her work on the 13 just before valentines day, the delivery was to be between 8am to 6 pm they never showed up or were delivered. I called and they would be delivered on the14th so they would ride the truck for an additional day, no thanks called and got my refund, will never order from them again.

  • habu686

    when you call you have to talk to a guy in Bangladesh who can’t speak english and all he could say was call back tomorrow

  • habu686

    this is my order# 331308433144 so you know this is no a fake. My order was to be delivered before 7 PM today it is now 945 pm if and when they show up they will be coming back to you. This is the second time this has happen. There will be no third time.

  • Christopher Gayle

    I placed an Valentines Day ordered for one (1) dozen tulips with a ceramic vase that I had to pay extra for, fifteen (15) gourmet covered strawberries which came with an extra twelve (12) additional chocolate covered strawberries and Monday delivery for a total of $131.85. My wife opened the box which was filled with a complete mess. Strawberries covered in chocolate was broken in and half and all over the place. A joyous messy surprise I called it. The vase was swapped out for another vase which was not a part of my order I the 15 gourmet covered strawberries never made it. The tulips looked as if they were in need of love, no color and lack or water. My wife was very disappointed and so was my wallet. I would have been better off walking to the flower shop or ordering from 1800-flowers as I planned but I took a chance. NEVER again thou.

  • Debra

    P.S. When did they change their name from Sherrie’s berries to Sharis Berries?

  • Debra

    I bought a living social coupon for 30.00 off. When I went to order some strawberries for valentines day the shipping charges were 16.99 for delivery and 9.99 to guarantee to be delivered on the day I chose. What? REally?? Or 16.00 for shipping + an additional 14.99 if you wanted delivered on Valentines day. I’m going to try and exchange my coupon. I’m glad I didn’t waste anymore of my money. It sounds like the product not worth it.

  • Dennis F Veneigh

    I ordered a special Valentines gift from Shari’s Berries on Jan 27, 2017. I received an email from the company on Feb 7, 2017 to update my credit card to process the order. I called them on that day to give them a new credit card so they can process the order. I gave them the # twice that day and said that the order would be confirmed. I then called again on Feb.11, 2017 to see why it was not charged. They again told me that there was an issue with the credit card. I then gave them the numbers for a second time for them to charge the account to place the order. They said again, it will be delivered on the date. Today is now Feb 13, 2014 and the order should have been delivered either today or tomorrow but still no charge on my credit card. I called them again this morning and spoke with a SB rep and he told me that the credit card was not going thru. By this time, i am fuming cause this order was supposed to be delivered today or tomorrow. He advised me that the order would still be delivered today and I advised him how would the order be delivered today with my CC # was not even charged. He told me that we are not going to run the credit card and will be delivered today 2/14/17. I told him he needed to check what day it was cause today is the 13th and not the 14th. I told him that i wanted to speak with a supervisor cause i was not happy with the service that i was receiving from the company. He told me they had no supervisors to speak with me at that time. I was so irritated that i just hung up the phone. I received a phone call from a US rep from Shari’s Berries and advised her that i was a extremely unhappy customer because I had to call more then once to give them the credit card information. She verified the CC# on file and was not the card that i gave them the second time/third time around. That was why my credit card was never charged. I told her that when i spoke with someone on 2/7 and 2/11 that they verified the new cc with me and said the order was good. I told her that i was going to cancel the order because the lack of intelligence the reps had. Then i told her that i wanted to speak with her supervisor before i cancelled the order completely. She then transferred me to (Richard) which was her supervisor and i spoke with him on what was going on. He advised me first off that the card on file was not the card that i gave them on the two dates that i called in on. He then told me that when he looked into it more, he then saw 2 cloned accounts with the new credit card info but was never confirmed. He knew this was not company policy and was going to send it to their immediate supervisor and to upper management. I advised him that when i called, i spoke with someone in India both times. He advised me that the upper management was gonna see what to do with this order but then the person that I spoke with this morning here in the US had already cancelled my order without full permission. I told her not to cancel the order till i speak with her manager but she cancelled it anyways. Now by this time, the fumes are rising with disgust for this company because no one can do their jobs correctly and its a day before V-day and now i have no gift for my husband. I guess the next time i place an order with a company, I will go with a company that is US grown and have all employees in the USA. SIgned. Extremely unhappy customer.

  • Daniel Keller

    I was going to place an order and at the very end , 15 Dollar shipping , so 40 dollars for 6 berriers , what are you freaking crazy ?

  • Pamela Hughes

    My husband ordered Shari Berries for me for Valentines Day,We received them yesterday and I was so disappointed when I opened them,everyone one of the berries were completely covered with chocolate,each one I bite into was the stem,I know each person who makes them would not enjoy getting the stem in their mouth,it wasn’t tasty,let alone 7 of the berries were very very small,so unfair to us hard working people to spend $50.00 of their hard working money,I expect my money back and will not recommend them to anyone,my husband was very upset, he was so excited to give them to me,I received them as a gift from my son on another occasion,and they were wonderful,so he thought his gift of Shari Berries would make me so excited,so he was so upset and very disappointed with Sheri Berries.A very disappointed Pamela Hughes

  • CML


  • Penny

    I ordered the Petite Birthday Cake & Half Dozen Swizzled Strawberries for my boyfriend’s birthday and this was supposed to be delivered on his birthday on Feb 10th. Nothing showed up. I called Shari Berries’s and was told it was not delivered because of some technical error. Technical Error!!! They made no attempt to make it right. I will never use this company again. Big rip offs. Take your money and disappoint their customers!

  • Jessica michelin

    Pathetic scamming company!! Customer service overseas, can hardly understand! Hidden shipping charges! Tiny berries, all smashed and gross looking. Embarrassed that my other half even received them! What a disgrace this company is…what’s even worse is all of the complaints and awful reviews they are still in business…what kind of world do we live in where it’s ok to steal from each other. Paying for a product it should be legit.

  • sherri

    I ordered some strawberries today at noon and realized they charged me two outrageous shipping fees . I tried to cancel the order two hours later and of course i get this bull they cant cancel it is already in the process of being shipped. I do not know where this place is located out of the country most likely. Next time i will go to Russell Stovers which is located in my area and has English speaking associates that can better assist and are more willing to make the customer happy

  • Gary

    I was ready to place my order for my girlfriend for Valentine’s Day until I saw 19.99 for shipping. ARE THEY CRAZY! No way I deleted order.

  • Mitchell

    Just cancelled an on line order for 3 boxes of their half dozen ‘berries’, $19.99 each. At checkout, I saw that they were assessing nearly $30 for each box of berries even though they were to be delivered to the same person at one address. Called 800 number to cancel order. Representative offered some lame excuse for charging for 3 deliveries for one order. I have no respect for this con game. Ultimate ripoff! Will never go to their site again.

  • Wade


  • C. Valentino

    I was so excited to get the Berries today to open them up and there wasn’t a fulll berrie in the box they were all crushed and smashed. I took a picture and wanted to sent it to them but evidently the person on the phone was not concentrating she said she would replace them, kept calling me the wrong name and then wanted to charge me shipping HU??

  • Mary

    I won’t order again as I found out you advertise on Rush Limbaugh

    • Wade

      SO? They advertise a lot of places! I guess if they advertised with Jerry Springer, you’d be happy? Idiot.

  • Karla OMalley

    I was just ready to send four different orders and got ready to pay. YOU DO NOT TELL US HOW MUCH WE ARE PAYING BEFORE WE GIVE YOU OUR PAYMENT INFO. For this reason, I cancelled my order. Looks like boxed chocolates for all may favorite people this year.

  • nedra jumper

    Husband ordered me 19 chocolate covered strawberries for valentines it was two different options but on the same order. He called to get an explanation about the excessive shipping charges and received the run around. Won’t be ordering from this company again.

  • lee browning

    these are the best I have ever had will order again I love these so much how could you complain about these they arrived cold and I ate 2 then I love them so much thanks so much for these berries miss lee browning bluffton sc

  • jam es

    Thought I’d try this company but found out the shipping cost was more than the product; add on after add on. Stupid business model. Such a turn off, I’ll never even consider them for a purchase.

  • Not Coming Back

    This is so stupid that you can’t add to your order without them wanting to charge you TWO delivery charges. told me they would be going out on two different trucks really!!! I will not be a returning customer for sure.


    I order berries on Thursday. The total was $47.00, with free shipping. PayPal sent me an email saying the total was $74.00. I called and was told the woman would cancel the order, refund my money, and send me an email to confirm. She didn’t.

    I called again today, got the same woman, and asked to speak to the manager. She said Ok, got off, and shortly the line hung up. I called back, and the same thing happened again.

    I will notify the FTC and the BBB if I don’t get my money refunded.

  • Steph 419

    What a nightmare. I figured a Groupon would be a nice way to try the product ! Boy was I wrong. The prices and shipping are like robbery. With my Groupon I was not able to get one thing on their site. The rep had me on the line for 40 minutes the call ended in an awful argument. Never again. Find other Choclate’s or make your own. You can make 100 for the price of 6 !! Terrible customer service and misleading sales. Stay away!!

  • Chuck Bouis

    My order started with free shipping.
    After I paid, reviewing the order I found, 14.99 for shipping
    9.99 for shipping on valentines day
    3.99 for shipping to a rural area (60,000
    None of these costs were ever listed or visible during the ordering process.

    Very poor practice.
    Cancelling the order was also an unbelievable experience.

    • Mike Westbrook

      Your not alone!!!!!! Same thing occured with my order…. along with the promotional code that was supposed to double berries which showed applied but never occured.
      I would say this company is a FRAUD..
      BAD CUSTOMER SERVICE, if you even want to call it customer service.

  • Gene

    I have ordered Shari Berries two or three times a year for the last five years and I just placed the last order I will ever make from this company. They have made it so difficult to place a simple order, the lady on the phone had an accent that was hard to understand and hard to hear. I will never order from this company again.

  • Jan DeFranco

    My daughter’s birthday is tomorrow and I went online looking to order her something. I have done “last minute orders” or “same day delivery” before with no issues. I realize that this can be expensive so I intentionally searched for the best deal and ended up purchasing a Groupon ahead of time allowing me to get $40.00 worth of merchandise for $20.00…so 50% off. This should have been a good deal since the items I was looking at prior on Shari’s Berries was just under $43.00. I also had a 10% off discount code for a “first time buyer” but evidently Shari’s Berries identifies the Groupon as a regular discount code and you can only use one of them and obviously that was going to be the better one. So, I have a $40.00 Groupon credit and the items were $42.97…….so that leaves me with just under $3.00 owed plus delivery. This is where the problem comes in. It gave me the option of delivery for tomorrow on my daughter’s birthday but did NOT disclose that this was considered “rush”, it stated “standard delivery” with no amount disclosed for it other than to ask if I wanted to pay an ADDITIONAL amount for delivery before noon, I declined. Reading in the initial information, it appeared the delivery charge would be around $15.00… I expected a total of about $18.00 with the remaining balance…..wrong! It wasn’t until the very last screen and after it asked for all of the credit card information AND asked for confirmation of the information (and therefore confirming the order) did it give me the final screen that then told me how much I was being charged! It turned out to be $16.99 for that “standard delivery” another $4.99 for “rush delivery” plus $5.36 in tax on top of the remaining balance and the final charge of $30.31! Now keep in mind that I had already spent money on a Groupon and the total for a dozen strawberries and 4 little truffles was going to cost a total of $70.31! That is ludicrous, they better be rolled in gold for that amount! I go in to see if I could edit my order as I only had so much to spend on my credit card without going over for this and was going to see if I could get something a little less expensive. It did give me the option to “modify” or “cancel” my order but the only thing it allowed me to modify was the personal information, NOT the order. So the only option I had was to cancel it and start over! The bigger problem came in when I called customer service to complain about the non-disclosure of the delivery charges until too late and got lots of apologies but no satisfaction. They had already charged my credit card which meant the money I had allocated for this purchase was already “on hold” and non usable. They said it would be 5-7 days before it would be returned….what? When I complained more, she said she could send an email to another department to release the hold sooner but it would still be 48 hours at least. So I said to her, “since you already have my money, could you just re-process the order “as is” and I’ll just have to pay your very expensive delivery charges and probably go over my limit on my credit card just so that my daughter can have a gift from me tomorrow?”…….”no, she can’t do that either”!!! So, Shari’s Berries not only charges you crazy delivery fees without prior full disclosure but will give you the option to cancel your order if there is an issue but they will charge your credit card first and then make you wait to get your money back…..thumbs down to you Shari’s Berries! If I’m not mistaken, this is why I haven’t ordered directly from you in years! This has “scam” written all over it!
    P.S.- Since I needed to speak to my daughter regarding her birthday delivery not coming and to tell her what happened, she just confirmed that I was indeed upset a couple years ago for the same misleading practices with Shari’s Berries and reminded me that her berries at that time were soggy and not very fresh also. I guess this time we dodged a soggy chocolate covered strawberry bullet but unfortunately, at the expense of my daughter not receiving anything for her birthday and me being out of the money to go to a respectable, accommodating company!

  • Elle Baker

    This was my first experience with Shari’s Berries, and I am extremely disappointed. I received a dozen strawberries as a gift, and it arrived in very poor condition. The strawberries were not uniform in size – they were all different sizes – and some of the strawberries were upside down or laying sideways in the flimsy partitioned trays. The chocolate had either melted or was cracked and even worse, liquid dripped over the entire box and it was sticky inside and out.
    I immediately called customer service and ended up in a very trying 10 minute conversation with a non-English speaking lady. By the end of the call, I could only surmise she was sending out a complimentary second box.
    The second box arrived yesterday in EXACTLY the same condition as the first box. I would NEVER EVER recommend Shari’s Berries, and I am embarrassed for them and their shoddy products, which is nothing like what appears in their picture perfect online or TV ads. I am not sure how they are getting away with this and why they are still in business, so BUYER BEWARE!

  • richard harris

    Dec.2016 placed 2 orders, total $133.92 which included shipping. Jan 9,2017 I had a debit of $12.97 from ICFREESHIPPING.COM. ????? Is it true you or your parent company gave out this info.??

  • DK

    Their ‘hidden’ shipping costs are a scam. I was charged $4.99 on the final bill, in addition to standard shipping, and I didn’t even request a “rush”. I wonder how many are charged an extra shipping fee and never even notice?

  • DK

    I wish I had read these reviews prior to ordering. I just ordered and am now very concerned about the quality. What did bother me about my order was that I specifically selected “no rush”, which showed to be an additional $14.99. When I reviewed my final order it had a $4.99 “rush” charge in addition to the regular delivery charge of $12.99. I wonder how many people do not even notice that? It seems to be a scam of sorts.

  • Theresa

    Received 6 berries from family member. Called cust NO service to tell them berries were frozen inside and shells were cracked. Because I didn’t have the order number she couldn’t do anything about it. I gave her the name of sender and my name and address. But no way could she help without order number I’m calling the Sean Hannity show to drop you asa sponsor. The worst berries. The WORSt Custmer Service
    Don’t know what nephew Paid for brrries and shipping. But never again

  • Anna M Corrria Wood

    I ordered two orders to be delivered on Dec 24th. One was to a dear, 102 years old family member. She did not receive her item until Dec27th and thought I had forgotten her. I was refunded my postage today. You can be sure that after years of orders I will not order again.AMCW

  • Deborah G

    This is a terrible company. I ordered some strawberries for my daughters school as a Christmas gift and they let the strawberries sit in a delivery truck for a week, and delivered them (late) and rotten to the school even after I cancelled the order. They have not refunded my money after 8 days. I called to complain and they were rude, and inconsiderate of the fact that I was extremely embarrassed having sent rotten berries to my daughters school. I will never order another arrangement from them again. I will stick with edible arrangements. They lost a costumer. Terrible service.

  • Ruth McHugh

    I once loved Shari’s Berries. My family has used them for years and we really enjoyed them and giving them as gifts. But, Shari disappointed me twice now. First, I placed an order a week before my friends birthday and scheduled the delivery for her birthday. It didn’t show. So, I contacted Shari and they apologized, delivered the berries days late, refunded my shipping charges and sent me strawberries. Still was late.

    I received a nice Shari’s Berries Christmas mailer that included a $10 coupon for purchases over $29. So, I placed items in my cart on line, the total was $69. Per the instructions on the back of the coupon, the code would have to be obtained by calling 1-877-318-2196 or by visiting, The web address brought me to my cart without a code. So, I called the toll free number and was told they don’t give out codes over the phone. I explained to the customer service rep and he kept saying we don’t provide codes over the phone. I decided to let Shari know and emailed their customer service department. Their response was they don’t provide codes on line or over the phone but thanks for the feedback.

    My family and friends won’t be ordering any longer (especially since their experiences have been subpar). I just want everyone to know and will share this every where I can. Baaad Shari’s Berries… Baaaad!!

  • Karen Boyd

    Received same gift last year. What a waste of money this year as compared to previous order. Three of six strawberries were smaller than they should have been. They also do not have a good taste! I’m in no hurry to open the 3 mini-cheesecakes! I do not recommend.

  • Wally

    Just got a box of these berries as a Christmas Gift. They are sort of a slimy pinkish color.

  • M

    I ordered a gift of strawberries and cookies for a family member. Original price was $39.98. Advertised price was discounted 25% to $29.98. On the screen was a red and white box with an arrow. When I clicked on it, the box expanded with the message “Order now for an extra 25% off orders over $29. Discount automatically applied.” (I have the screen shot). The extra 25% off never showed up at checkout. I was told they could only apply one discount per order and that 25% had already been applied. I said the word extra indicates an additional discount. Why would this box be on an ad that was already discounted?
    I called customer “service” and had a very difficult time communicating with the agent. I asked to speak with a supervisor and first was told she was busy with several other customers. I was told to call back. I had already been on the phone for a while and said I wasn’t going to call back to only go through this all over again. Then I was told that the supervisor wasn’t there. I told her she was giving me conflicting information and finally got a supervisor.
    The supervisor told me only one discount can apply. When I told her about the EXTRA 25% she told me she was unable to do it with her system, but another department would be able to do it. They would be in contact with me 24-48 hours later to apply the additional discount.
    I have now received three emails from ProvideCommerce Customer Care and not one of these emails addresses the on screen offer of an extra 25% discount, and just restates I already had a 25% discount. They invite me to speak with them, but give no phone number. I’ve asked for contact information but none has been given.
    The additional discount is only $7.50. It is not the money that is the issue but rather the false advertising and their unwillingness to address the situation.
    I WILL be calling my credit card company.

  • Michael BeachMan

    People, All of you that order on line , you must order with a credit card . To show companies that do you wrong just
    call the bank that is on your statement and dispute the charge. I never loose a dispute if its done correctly and give the bank the correct information for what you ordered and what you received.

    That is your right as credit card holder to dispute the charge. I had problems with Sherries berries as well and i dispute the charge and i win every single time no matter what the problem and so should you.
    Merry Christmas to all 2016

  • Rose Alice Hoerst

    I just received notice that gifts I sent to two neighbors had been delivered — only problem is BOTH names are misspelled — and badly. Not even close in one case. I am careful when I spell a name on the phone (A as in apple, for example). This is inexcusable. For the amount I paid, they should at least get the names right, No more Shari’s for me.

  • Matt

    I too just spent 3 hours on Dec 19th in order to order 6 gifts for my clients, however after filling out their address and each specific gift card, I got to the final screen (out of 6) and it said that the shipping and processing would be 14.99 for each box plus an additional 2.98!!! This is false advertising 101. So instead of spending $180 at checkout as expected, it ended up being $300!!! This is absurd. So I called and spoke to a canadian from up north (eh) and after explaining the fact that I would deliver them myself – she proceeded to help me as best she could only to find out another 30 mins later that the company still wanted to charge an exorbitant $20 per box for shipping!!! I said, no they are all going to the same place thinking she just did not understand. She said “yes sir, this fee is for the packaging that occurs per box.” Needless to say I’m done and am considering paying any competitor a start up fee in exchange for options at the company. These crooks certainly need some competition! So irritated at spending an already busy day with this waste of time!

  • Lee Craig

    just completed ordering three items to be shipped as gifts to three separate address. This process took 52 minutes according to the timer on my phone. It was necessary for me to repeat the addresses, credit card information, billing address and my phone number no less than 3 times during the ordering. I selected an item (30005007) from your web site which displayed a 20% off on items on orders of $29.00 or more. The individual taking my order placed it on a rush delivery, after I stated that as long as the items were delivered by 12/25, that is all I need. After some discussion as to the price difference, the difference was discovered as to the shipping means.

    While I had some difficulty understanding the person taking the order, it is my impression that she had a greater difficulty understanding me. In frustration of completing the order, I failed to ask for and was not offered a confirmation number.

    My experience with your company was not at all positive and I would doubt that I would order again from you.

  • Vanessa Wilson

    Just tried to order a Christmas basket based on TV ad and promise of 20% off but my final online order only included a 15% discount and the Standard Delivery option of $4.99 somehow became $17.99 plus $4.99. I called customer service and reported these discrepancies but got no real explanation so went through a very tedious process of giving the person my order info just to be told that the shipping fee was $17.99 plus $4.99 for special handling. At that point I had to laugh and requested my order be cancelled. Seems like a bait & switch operation.

  • Mary Adevai

    I have over and over to order these shari’s berries. Got 3 people who I could not understand a word they were saying. Asked for a person to speak to in the US. They could not give me a number. What’s the matter with you people, don’t yoou hire anyone here in the US? I am trying to order but it seems impossible for me.
    Guess we are not important to your company. And when I read the complaints that came in, I understand only too well that your company should go down the drain. You simply don’t care. I am really disgusted with the way you handle your job.
    I have a coupon from the last time I bought the berries and can’t get it though the person that I have a coupon.
    M Adevai 321-352-7874

  • maulik patel

    Dear Team,
    U just spoiled her day, the way it was delivered was just annoying.
    You didn’t even care of someone’s feeling who is sending the cake. Am just attaching the snapshot of the cake which you delivered. I spent more than 70 dollars just to keep my wife happy and that too tiramisu cake is her favorite one. She was surprised by your delivery on time but shocked as it was shattered and i paid 30 dollars just for delivery.

    Anyway you showed us how important a customer is once he or she pays for everything and in future i will not order anything from you neither i will suggest anyone to go for sherries and berries for any kind of gift delivery.
    am attaching the snapshot of Tiramisu cake that got delivered at Cayce, SC 29033, to Janki Patel on 12/12/2016.I request to take care of someone’s feeling once he or she is trusting you for any king of gift’s for anyone.As am staying in india and this was the only way to keep my wife happy but you just ruined my day Sir.

  • C Wilhelm

    These people refused to ship to a US military base! WHATTHEWHAT???

    • Jerry Alan Carroll

      if it is a stateside base it may be because of the additional time it takes to get to the final customer. most mail that goes to a military base has to change hands at least once because of security. if you were shipping to an APO or FPO location, those are military overseas locations and of course they won’t ship there.

  • Eva Outlaw

    I ordered the sports berries for my brothers birthday and was told he would receive him the next day on his birthday. Of course this did not happen. I did not bother to read the reviews before I placed the order and I was hesitant to do it but needed something I could get him so he would know I was thinking of him on his birthday. I will never use this company again. They charge too much for a delivery that never happens. I am so frustrated RIGHT NOW. if YOU ARE READING THIS PLEASE DON;T USE THIS COMPANY FOR ANYTHING

  • JIm

    I ordered the Christmas strawberries for my daughter and my son and his wife, shipping is ridiculous, I paid $14.99 for shipping to southern Oregon and I also paid $14.99 for shipping 5 miles down the road. WTH? same price for shipping whether its thousands of miles away or 5 miles away. WOW! just ridiculous.

  • Angiee Evans

    Awful awful awful. I spent $85 and the cake was dry and tasted like corn bread. The frosting was chalky and tasted like lotion. Save your money. Have a local store deliver it to you.

  • SSranger

    i’d never order any product from this questionable company, based solely on their past “… someone-will-get-back-to-you” response to one, straightforward question asked of them: Do you first WASH the millions of strawberries processed before applying chocolate?”

    Never a response. Not a word, despite the salient fact that, among the fruits and vegetables we MUST wash before we eat them, strawberries top the list for careful, hygienic preparation. And especially so in these days of the filthy human hygiene ongoing on the fields of our American producers, where worker activity continues to enjoy no unannounced monitoring by the USDA and state Health agencies.

    Perhaps some other poster here can have better luck getting an answer before the “next-holiday” hype begins.

  • No More

    I was pretty disappointed in my order. I ordered the special of 12 rainbow roses and the chocolate truffles. Paid the extra shipping for delivery on Sat before Mother’s Day. Roses came late Sat evening but no truffles. They must have been a separate delivery which I didn’t know. Anyway they didn’t come on Sat. I called Mon and they couldn’t refund the truffle cost, something about the special but did refund my shipping. The customer no care service rep who helped me was pretty snippy if you ask me too. Anyway, I won’t be doing this again. I could have gotten a more beautiful bouquet of roses at the local Kroger or Publix store than the ones we got. Really disappointed, Still waiting for my refund amount to show up on my card. Funny that the minute you make a purchase they hit the charge right then but refunds take days………………

  • JC22309

    Worst.Experience.Ever. My husband and I ordered a joint Mother’s Day gift with my sister in law and her husband. The strawberries and flowers never arrived. No notification. It’s Mother’s Day and nothing. We called the customer service line and got some guy who spoke unintelligible almost-English. After two transfers, we ascertained that the items we ordered were “not available” so the order was canceled. But they hadn’t refunded the money. Seriously??? Strawberries are “not available” at Shari’s Berries? Hmmmm…That’s like Starbuck’s running out of coffee, for Pete’s sake. Disappointing and I will never EVER order from them again.

  • Matt

    I’ve heard about Sharies Berries for a couple of years via Hannity and other talk show hosts. Here’s my review – they suck! I placed an order the Thursday before Mother’s day for a Sat delivery. My AMEX was charged for the berries, delivery and a surcharge for SAT deliver. It’s currently around 9pm, we’ve been waiting for the delivery, and I just got off the phone with AMEX to dispute the charges.
    Thanks for screwing up mother’s day for us. If I’d know that you guys suck so bad, I’d gone to a chocolate shop and grabbed some strawberries dipped in chocolate locally.
    I tried to call all day and the UPS shipping code provided via the phone by way of Pro-Flowers, their sub-contractor was invalid!
    I definitely don’t recommend Sharies Berries! I should have read the reviews before placing the order. I’m never taking the advice of tals show hosts again! Thanks for nothing!

  • Mike

    I placed an order last week for Mother’s Day (she is 88). I just got notified that my order had been cancelled. No explanation. This leaves me little time to come up with an alternative idea. Not happy.

  • Neil Hertzler

    I had good success two to three years ago. Mu last shippmnet was a dissapointment. Spent $50 for a n anniversary, not good, not good at all.

  • Chuck

    Put this company OUT of business. Sends TONS of SPAM EMAILS!

  • Skip Manley

    First off Shari’s does not use real chocolate, second they are charging for overnight service but using 2 day service, (which is why things are not fresh), they started using machine dipped berries (no leaves) to cut costs further. It all is the result of people wanting cheap rather than quality. Cheap shipping ruins a lot of strawberries, but since they are shipping pre-dipped, leafless strawberries, the ignorant don’t know what they missed. The whole site is loaded with surcharges, and you don’t see the total until after you have entered your credit card. Frankly all the red flags are there but when you go cheap you get what you pay for. FedEx and UPS don’t fly things around the country for free, but when you go searching for cheap shipping you get what you pay for, these are not shoes, they rot if they are not shipped as quickly as possible.

  • pause4paws

    I’m beginning to wonder if my berries were an anomaly. Opened up the box sent by an old friend and, no they weren’t melted, but they were covered completely with the chocolate. No tops to be found.
    Am wondering if they were “re-dipped” a second time before shipping for what reason I’m unsure. Berries were surprisingly good. Wonder if this is the better way to ship them- fully vs. partially dipped. To heck with how they look. ;-)

  • Yaz

    Just got my order. This is the second order I have ever received from Sharis Berris. My first order, which was over 4 years ago, was perfect in every way. However, with this last order, I know that I will never order again. The strawberries were old and mushy and completely inedible. The chocolate just crumbled off in dry hard pieces and none of the berries could be picked up from the packing. Also, there was goo everywhere. We called and got a refund (although the credit takes 7 to 10 days to post). They stated that this is rare and never happens.
    Also, they are now affiliated with ProFlowers, one of the worst on-line flower and gift shops you could every possibly use.

    • Sherry

      I had the same problem. I received berries for mother’s day, from my son. The ads show big, plump berries with pretty designs in chocolate. That’s not what I got. I got small, mushy berries that had obviously been frozen and, were thawing out, which caused the chocolate to crack off. All berries were inedible. I showed my husband, he commented how they looked nothing like advertised. There was even liquid in the box, from thawing berries.

  • Linda

    I can’t say enough about the disgusting taste of the chocolate covered strawberries. They arrived this morning and they are bitter and look like the strawberries you get in Walmart. The chocolate is yucky. Glad I work tomorrow, my crew will eat anything so they won’t be wasted, I hope. Do not buy from them, go to store and get Lay’s Limon Potato Chips, yummy.

  • Andrea

    Horrible!!! I purchased a groupon worth $30 and made a sharis berries purchase of$39.95 for 6 berries and 4 cake truffles. I thought I was getting a deal even though I thought the prices were a bit high. At checkout I realized they added on a $15.99 delivery fee!!! So I now paid$45 for my order after the groupon was applied. They should be ashamed! My order came with tiny tasteless berries and 4 tiny cake truffles!!! What a waste!! If I hadn’t orchard the groupon I would have cancelled when I saw the delivery fee..kind if wish I took the loss for the groupon and just saved my $30. Complete rip off!!!!

  • Anjela

    Ordered Strawberries per a radio stations advertisement (Never again!!). The promo order was for gourmet strawberries at 19.99 and add 1/2 dozen more for $9.99. My order processed for 29.98. I checked my bank account and I was charged almost double. I called customer service because I was sure I made a mistake and placed the order for double. I was told by the sweet customer service rep that my order included the shipping of $14.99 and an additional $9.99 to deliver on a Sunday. I immediately cancelled my order. Why would I pay just as much for shipping as the strawberries? THIS IS A TOTAL RIP OFF!

  • Annie Gray

    Received Sharis strawberrys today. Very disappointed. They were cool at best, half the berries were mushy. I bought some last year at Fry’s grocery store that were absolutely twice the size & delicious at far less in price than Sharis. Fry’s will be my choice in the future.

  • nerevar59

    The chocolate cherries were excellent, but the strawberries, though big, were sour and mushy.

  • Tom Solitario

    Deceiving. Just tried a Groupon order for a $30 savings at $15. Shari doubles the original price so the savings is lost. Then she adds another $15 service fee, so that it turns out end up paying more….Never again

  • Kathi Krah

    I was going to order until I saw all the reviews. You show you pictures so beautifully & colorful. Meanwhile they are really small, no stems, green ,smushie,tasteless. Come late,& worst of all hidden delivery charges. I will NOT be ordering your Strawberries. I bought hugh strawberries 2.99 for a large container. Milk choc. I use for making Candy at Christmas, Coc, choc. chips,& make my own. They will be beautiful. At way than half the cost of yours. There are 24 in the container chocolate is 2.49 (I use 2 bags for 24 ) Coc. 2.69 choc. 3.29 a lrg. bag— Total 11.48 I think I will continue to make my own. My price is way better than your………Thanks but no thanks !!!!!!!!!!!!!!!!!!!!!!!!!!

  • Xorox

    Best Mexican strawberries ever

  • Paula

    Shari’s Berries came to our house and were so jolted that all the berries popped out of their little place they were suppose to be. The berries were packed better than anything I had ever seen. A padded cardboard box, additional padding on the top inside were the berries and in that box was even more padding, Shari’s berries tried to pack them as well as could be expected. The delivery around Christmas came in a Pensky truck because Fed X apparently subcontracted drivers. This is not fault of Shari’s Berries. I contacted them via Facebook on Christmas day and sent pictures of the jolted and broken berries. I had no problem with them. They bent over backwards with apologies and great handing of my complaint. They sent out more berries. The berries did not get here. I contacted them again via FB and they said that the packing label fell off. Again, very apologetic. They sent it out a third time and they were delicious. But I was told they must be eaten in 24 to 48 hours. And we did. They were wonderful.

  • emme

    i went so far today as to place an order, only to cancel it when i discovered that the order fee was $15.99!!! i deleted all my info and deleted the item from my basket. a few hours later i received an email from them that they had “saved” the item in my basket so that i could still place the order! i have responded by telling them that i removed my order for a reason, and don’t appreciate them contacting me. it will be interesting to see what they do next . . .

    • DJ

      I have gotten Sherries Berries in the past for V day. I loved them. This time, when my husband tried to order them they were $29.99 + 24.99 shipping!!!!!! He cancelled. I would have choked on them.

  • Annette L Hicks

    I had placed an order and needed to speak with someone because the online processing had not allowed me to update my payment method. When I contacted them via email, they said to call them and provided a telephone number that was circular sales HELL and never got me through to a human.
    I had good luck with their berries in the past but they have TERRIBLE CUSTOMER SERVICE and their toll free number is a horrible experience you can probably do without.

    • 56ace$

      I work with someone that listens to a radio station that constantly plays Shari’s Berries commercials. It has driven me crazy. To the point that is 2:44 a.m. I have the day off tomorrow and I’m blogging about this.

  • Wanda Rosas

    Sharis Berries did not deliver as promised. I ordered for national daughters day and paid extra to have it delivered between 8am and 12 noon. I’m so disappointed. I know next time.

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  • Jarhead

    Shari’s Berries arrived hot & mashed, un-edible, most of the chocolate coating was melted to the lid of the box, coolant was in no way sufficient, box was improperly packed (berries were shipped up-side-down) and bottom of outer carton was not sealed. Received a shipment last year that was probably 50% edible( Had dry-ice as a coolant)…..this Father’s Day it was a complete, utter, total failure. Cannot recommend this product in any way, shape or form.

  • nana2joe

    I have been given the gift twice both times they were awful ,the first time I called and they did nothing !! If I would have known that my husband of47 years ordered them for our anniversary I would have said NO WAY and again terrible product.DO NOT WASTE YOUR MONEY !!

  • ocean breeze

    Beware the shipping costs. Exorbitant. Works out to $6 per berry.

  • Ponytail__

    Got the berries for Mother’s Day ate one on Sunday and was okay, ate one on Monday and became severely ill. I honestly thought I was gonna die. Tossing the rest out. What a sad waste of money spent by my financially strapped son.

  • Hoyt Armstrong

    total waste of money…all those advertisments should be fined. Daughter sent to Mother (my Wife)…strawberries were frozen were taste at all…chocolate was pretty good.

  • Holiday Isle Marina

    HORRIBLE, DISAPPOINTED, EMBARASSED!!! I ordered the 12 chocolate dip strawberries for Mothers day for my fiance’ mother and my mother. Both were delivered when you said but they melted!!!!!!! The darn UPS sticker was over the Parishable portion of the box . What a waste of money and postage. NEVER NEVER NEVER. I will say that the both mothers’ said it packed quite nicely but by the time they got to them on the porch where it was left (IN Central NY) they were placed in the sun right near the door. SOOOOOO Upset – and want a refund back.$100 for strawberries?????? they barely could eat NOOOOO WAYYYYYYYY so surprised, and you came highly recommended. You need a better relationship with UPS and whomever put the stickers on these boxes!!!!!!!! REFUND!!!!
    Traci Ryan
    Key West, FL

  • IHateShari

    HORRIBLE customer service. Wanted 12 strawberries for my mom, which cost $23, then they added on $10 for Saturday delivery AND $14.99 for shipping. WILL NOT buy there again. Not only that, but the first time I called, they didn’t cancel my order, now they claim it’s too late to cancel. RIP OFF CITY

  • EarthenWarrior

    I placed a simple 25$ order to only have it grow into a grotesque 65$ order, NO ******* WAY
    If they don’t cancel my order i will raise hell

  • Linda Lovelush

    Berry sizes are inconsistent, my berries were mushy and they look NOTHING like the berries on the website, with the pretty little leafy tops sticking out. Nope. The whole berry is covered and because they’re not really shaped like a strawberry when you receive them, you don’t know if you’re biting into the end or the stem.

    People, you can make your own chocolate-covered strawberries for less than half the cost and with little effort. These berries are NOT worth the money they charge.

  • donsteigerwald

    I have tried unsuccessfully 4 times to place my order on line…keeps ‘timing out’ in seconds…then i try to call…..response time is ridiculous. another company that got too big too fast, fail.

  • yuppicide

    I need to get my Mom a Mother’s Day gift.. I keep hearing about on various radio stations. So I opened my web browser and typed in On their main website page they offered me 1/2 dozen strawberries for $19.99. In the top right hand corner there is a microphone where you enter your radio promo.. know what comes up when you do that? The exact same deal I already had. What a rip off.

  • Liam

    I have no complaints about the berries themselves. I have ordered several times for my wife and other friends and relatives. In every case, the berries arrived in good shape and were delicious.

    But what I do object to is that they put you on spam mailing lists for their “other” brands like “Personal Creations”, “Cherry Moon”, “ProPlants”, “” and “ProFlowers”. And even when you opt out of these emails during the ordering process, you soon start getting bombed with spam advertising for these companies. Because this had happened to me before, I was careful to opt out when I placed my latest orders. This will probably cause me to look elsewhere for gifts the next time, even though I like the berries. It is just too much hassle.

  • HuckleberryBlue

    I thought my berries were pretty pitiful but many of you received berries in terrible shape. The shipping is rediculous! And the berries were not at all impressive. Way too much money for very little bang for your buck. I complained and they gave me a choice of delivering me another order for free or get a full refund. I went for the full refund. I must say that they did take care of my problem quickly and to my satisfaction but the berries were nothing at all special. I could spend that money on so many other things that are way more impressive. I will never order from them again.

    • Susan Baumgaertner Fentz

      Maybe you should learn how to spell “ridiculous” or use spell check.

      • Grandma

        Maybe you should take some “learn how to be nice” lessons.

      • Renata Barnes

        That is such a wasted comment Susan. C’mon she was sharing her experience and all you could see was one spelling error. Maybe we can send you a little grace.

  • Gerhard Hulpertshausen

    Beries in bad shape, stems in it. At check out it showed 29.99 and on my card $58.00 – outrageous. Never again.

  • Tony Pacino

    I will admit there were some crazy shipping fee’s, however it was well worth the cost! The Billing was pretty detailed and easy to read. And you could have easily stopped the order if the shipping was an issue. I actually paid extra to have mine delivered by noon. The shipping fee’s were pretty hefty.
    I ordered flowers and the berries, and both were delivered nice and fresh!!

    Plus this was my first time ordering, and I was a little skeptical.
    I will continue to use this service. :)

  • Jo

    I just received that by UPS. I bought this for my bf for the Valentine’s Day and I wanted it to be delivered to my place as I will see him shortly. Anyway, I have to say I don’t have any complaints how the strawberries and cherries look like etc, the only complaint is the S/H price is HORRIBLE and NOT even mentioned on Sharis Berries website till you give them your credit card at checkout. I am showing you some pics (I paid additional $ 1.99 for the card)

  • Horrible. horrible.

    JUST received these for Valentines Day. No words are needed…

    • Linda Lovelush

      Yep, that’s how mine came. I’ll never order from them again.

    • nana2joe

      yup mine fell apart and berries soft and moldy

    • Jarhead

      A pic of what I received yesterday would make you ill!

    • Yaz

      My box looked just like this. Terrible.

  • Christine Wolf

    Do not order from this company! I ordered a dozen Strawberries for Valentine’s Day and the shipping that appeared after everythiing was confirmed was more than the product itself. They do not tell you that they charge an additional shipping charge (in addition to the exorbitant $15.99 standard shipping) because it is next day delivery. When I called to complain they agreed to credit $5.00 of it. I then told them to just cancel the order since I didn’t appreciate their tactics. Even though I called five minutes after the order was placed, they claimed they couldn’t cancel the order. This company should be called Sharri’s Scammers.

  • MileJunkie56

    I have ordered a gift from this heavily-promoted company for the sitst time. I chose a Valentine day delivery of a gift for $34.95. It included 6 strawberries and 3 loolie-pops. To be delivered on Saturday, the 14-th.

    Well, what that site never showed, until after I paid (with PayPal, which was probably a mistake, too – credit cars are a lot better in cases like these), that shipping charges made the purchase to over $60!!! Say what?!! $16.99 deliver NEVER LISTED (and I checked and re-checked, and presumed the shipping is included), PLUS $4.99 Saturday surcharge…Bandits!

    I immediately (like, within 2 mins) wrote to them to cancel it. Ops, too late – can’t do it. 3 fone calls, each 15-20 mins (most of it on hold), and still the same result – can’t cancel, too late.

    This company needs to be ostracized, I am writing to every talk show host pushing it to advise them of these horrendous practices.

  • JimB

    Unfair company! My local radio station said use a special code to get 12 roses and some hand dipped chocolates for $39.99 plus S/H. It should have been $56.98 with the shipping but the site NEVER let me have this deal; they kept adding extra stuff I said I DID NOT WANT. They tried to charge me about $84 and I tried five different ways to get the deal offered. Impossible at Shari’s Berries!

  • Jake Bickmore

    Tried to buy a promotional dozen roses and 6 strawberries for 39.99. The total was 92.38 after all of the additional charges. Very dishonest advertising

  • Isabella

    I agree with Rob! I had the same experience! Was trying to keep my order under $30 (plus reasonable shipping of course). I picked a $29 item & chose my shipping date which indicated no (additional) fee that day. I watched closely thru the checkout process. Charge stayed the same Until I put in my credit card in & confirmed the order And then the $16.99 shipping & additional $10 on my gift just popped up! To their credit when I called to complain they credited $10 back but still this was higher than indicated as I went thru the onsite order. Very deceptive! But, I have ordered before (but not at Valentine’s day) and not using a Groupon & had no troubles. Fruit has always arrived fresh so that’s good. I just don’t like that they are Not honest about all the “hidden” fees. And, also that the customer service rep Lectured me about reading each detail more carefully! I order things online every day! I don’t need a lecture–they need a more Honest Website!

  • Rob

    Lots of hidden shopping fees! Beware and look at the calendar details before you purchase! The product was good and they do get shipped fresh but my $27 purchase cost me $57! Way too much for 6 strawberries and 4 pretzels.

  • Sally Kennerly

    Have no idea what all the fuss is about! I have ordered Shari’s Berries for my daughter’s In-laws in Ohio every Christmas, and they love them!! This year, my fault, they were delivered to neighbor. Neighbor ate them and presumably enjoyed them. Shari’s Berries replaced the order with new, luscious berries the next day. Can’t say enough about customer service and product as advertised. Thank you Shari’s Berries!!!

    • Mike

      lots of times people will say they are delicious because they are being polite and don’t want to offend the giver. How many times have you eaten something bad and said it was delicious?

    • msk225

      You must be an employee!

  • dissappointed

    My husband ordered these for me for Christmas. Saying we’re disappointed is an understatement. Even with a Groupon, it was still over 30.00 for 6 berries inc. shipping!! I fully expected huge, juicy berries dipped in high quality chocolate. Instead, we got puny, green inedible berries dipped in coatings that contained ingredients (fillers) that I still can’t identify. They all had been jostled around in shipping and there were parts of them stuck to the inside of the box. (See Rhonda’s pic below). If I could post a pic, I would to prove I am not exagerating in the least. Never again will I order or recommend Shari’s to anyone. YUK.

  • MileHighJoe

    Size and quality has gone downhill fast. I cannot recommend Shari’s Berries any more.

    Plus, I just heard that they’re not dipped in chocolate, which explains why they’re called “dipped strawberries” not “chocolate-dipped strawberries.”

  • Rhonda Pavlu

    Just like to say that I ordered some strawberries from them for Mothers Day for my mother in law. Not only did they not ship on the day specified (I paid extra for it), they sent her the wrong order. When she got them, they were melted and gross. The ice pack went out and the strawberries were ruined. We called and they gave us a choice of money back or resend the strawberries. I felt like they should have done both. We got some reimbursement but my mother in law is still without a mothers day gift. I called and the rep was argumentative with me over the amount. She insisted I rec’d back what was owed to me event though I feel like I got shorted a few bucks. Even so, you think they would go the extra step and still send her something. I was very disappointed.

    • Chrissy Jamie

      Wow that’s horrible



  • Loni

    I wish I had seen this before I ordered. I think the shipping prices are ridiculous!! If the product is bad as y’all say, I will be so disappointed. I will post a follow up once they have been received.

  • Deborah

    OMG!!! Listen up people. These people are telling the truth. This company is so over rated. While their website does show beautiful pictures, their product proves otherwise. I have ordered from this company a few times and I recommended them to my children. Well, NEVER again!!! I felt so bad for them when their Valentine Day orders didn’t arrive on time. The only thing the company offered was their refunds. They told them they couldn’t send them a coupon or anything else for the inconvenience and I feel like that is a d**n shame for a company like this not to offer at least a coupon. I strongly believe when you pay for a service and are let down then the company needs to pay for their dissapointments and send your orders back out complimentary NOT trying to have you pay again for the order. I also strongly suggest edible arrangements whom so far has not let us down (keeping fingers crossed) And as for one of their orders that did get delivered on time was also a dissapointment because the strawberries were small and a little warm. Also, if your orders are local, you really are better off going to the local grocery store and getting them from there and delivering them yourself seriously

  • michelle ann

    SAME ALERT !!! SEAN HANNITY owes me an apology big time.. Ruined my Valentines and Anniversary .. if his wife thinks Shari’s Berries are the best she either has no taste buds or he is a dirty rotten liar. The berries you receive are nothing like the advertising photos, red strawberry’s with green tops, hand dipped in chocolate. Instead they send out brown rotten berries, machine dipped in some hard shell made to look like chocolate.. A disgusting rotten mess. How do they get away with this!!! FALSE ADVERTISING SCAM BEWARE …

    • cherie2n

      Yes, he is a dirty rotten liar. Best to find out now.

    • msk225

      I’m sure they send the best to the radio host’s family.

  • Paula

    They had a promotion called deal of the day, Sherries Berries for $19.99, which turned out to be no deal of the day at all .They charged $14.99 additional and another $4.99 shipping and handling, I will stick with Godiva Chocolates for these special occasions.

  • Melissa

    Today I received a delivery at work, that was supposed to be delivered on Valentine’s Day. The box was hot, the ice pack was melted and warm. This is my second time receiving an order from Shari’s Berries (Mother’s Day was the first) and the first time the same thing. They were not delivered on time and the berries were a mess. After speaking to customer service on both occasions they offered to either resend or refund the order. Well the first time I was like okay, maybe this is a one-time issues. Your bad service ruins a special occasion. You cannot get back the feel of receiving a gift. We in trust your business to help celebrate our special events and you have failed!!

    • Millard Bryant

      Amen, same with me Melissa. Strawberrys were half green and tasted awful. Nothing but an expensive scam. Millard in South Carolina

  • Robin

    Had Shari’s Berries delivered as a gift from someone. They were sent to my work, and since we had the storm, our work was closed. FedEx driver left them outside on Friday 14 Feb, I received them this morning. Needless to say they were gross. All the chocolate had fallen off. And the berries were only red on the bottom third, the rest was green/white. And they were not big at all, maybe the size of a walnut. What a waste. $40 in the trash.

  • Enrique A Buylla

    A total rip-off SCAM !!! I requested a Feb 13th delivery, They took no consideration of the weather and dumped it on FedEx, that could not deliver their smelly rotten mess until Feb 15th. The rotten, tiny strawberries went into the trash. They surely F#$%^ Valentine’s 2014. is a Total FRAUD. SCAM. Make your own or get a local source that will take care of your order .This shipping method is an embarresment. BUYER BE WARE !!!!!

  • Big F

    every Shari’s berries order is fraud and you should demand your money back for one simple reason: they do not use real chocolate, if you look at the ingredients of a box of their berries it’s not even all chocolate flavored. THE BERRIES ARE NOT COVERED IN CHOCOLATE, THEY DON"T USE REAL CHOCOLATE AT ALL.

  • Sue Winkler

    Still have not received our Valentine gift. It is now Februaru 17th.



  • Saxximus

    I’m gonna pound on their door until i get my fifty bucks back….and with just the proper amount of lubrication, I bet I’ll be able to shove the box of berries appropriately (if it ever gets delivered). Ordered Friday, February 7th for Valentines Day delivery. Today is the 16th. Nothing. Snow storm delay……really? My kids went to school on Friday.

  • Karina

    My thing is if my order was local why not leave or email me a notice I would have went and picked it up? I would like a refund on my order if I ordered Feb 12th and now there is no date when it will be delivered. Feel like I am getting the run around.

  • Karen Dixon

    I paid $22 dollars for delivery of 1 dozen chocolate covered strawberries, so they could arrive on Valentines Day…I ordered them on 2/10. They weren’t even shipped till 2/13 in the middle of a snow storm. Just checked the UPS delivery status (and UPS sucks too) and they are still 100 miles away Valentines day was ruined. Thanks Shari Berries for ruining my surprise gift. Over fifty dollars with shipping fees was a rip off, and no product, yet. I understand weather issues, but you wait 3 days to send an order in the middle of a storm? and send them ground???? UPS…and I paid $22 in shipping fees! Which they don’t tell you the amount is until you confirm your order and it’s billed to your card…which is also a rip off. The standard shipping was $14.99 plus $6.99 to guarantee delivery Valentine Day. I would’ve NEVER ordered to begin with had I known about the HUGE shipping fees up front.

  • DeeDee

    My husband has been giving me Sherries Berries for over 5 years. The first 4 years the berries were large, juicy and ripe. I have received them as a gift 3 times in the past 12 months and have been VERY disappointed. Half the berries were small and either not ripe or almost to the point of being rotten. Some of them even still had the stem and leaves on them. So disappointed! If they are not going to produce a quality product they need to stop all together.

  • Max Yazgur

    My wife ordered a dozen of their strawberries for me as a Valentine’s Day present. They arrived on the day she requested, albeit around 7 PM. Having seen the commercials with the absolutely fabulous looking strawberries, I was excited beyond belief – until I opened the box. Two of the strawberries were rotten, the rest were still slightly unripe. And they certainly were not "…big and ripe and juicy…". The wife then mentioned that she was suppose to get "…free shipping and 20% off…" but was charged for both shipping and no 20% discount. Forget customer service, it’s the old "bait and switch" – once they have your money (CC actually) they could care less. There is no "guarantee" for their product and they have more excuses than Bayer has aspirin pills! Stay away from these folks, you (or your loved one) will be disappointed!!
    And the YouTube videos showing those fabulous berries are set-ups to make you believe their hype!!

  • disappointed

    OH my goodness!!! I’m so very disappointed with my Shari’s berries order way before it even arrives! Not only did they charged me double the cost of shipping…..that actually does not show up until you checkout….but the order did not arrive on time. they send this "I’m sorry, it’s not my fault" email that means nothing when your spouse looks at you like you’ve forgotten them. NEVER AGAIN! I hope that they at least taste good!

  • Ernest Sully

    WHAT A JOKE!!!! I understand that we have had bad weather, but as the customer it is not our duty to plan for such events. We paid a ridiculous some for a couple lousy strawberries and then the Customer Service people don’t get back to you after emails or phone calls. Completely ruined Valentine’s day. THE SITE SHOULD BE SHUT DOWN FOR FRAUD !!!!

  • fizzy

    got mine ontime but they were fizzy tasting

  • un-happy valentine

    The strawberries were rotten and disgusting!!! Very disappointed! Especially for how d**n expensive they were!

  • B. Batewell

    ORDERED strawberries for Valentine’s day 2014, they didn’t show up at wife’s worksite. Send them a message that said the office was closed on Saturday 2/15, looks like we got scammed. There was a snow storm but that was a day and a half ago. Can’t use weather as an excuse. Don’t buy from them.

  • Wasted valentine

    You think you are upset about the delivery? Wait till you get the product!!! looks nothing like the advertisement!!! Totally disappointed!! Hope they see this and respond! They will be hearing from me!!


    I ordered the special $19.99 strawberries for Valentines Day for my husband. guaranteed delivery ($17.99 shipping plus $9.99 for Feb 14) They did not arrive!!!!! Really????? It is now the weekend and I don’t know where my order is at this point. Your company SUCKS!!! I am reading the other posts and am not surprised. I have contacted our better business bureau to file a formal complaint. I will NEVER order from your inferior company? again!!!!!!

  • D Crosby

    Absolute rip off. Customer service is non existent and the berries I ordered for delivery 2/13 won’t arrive until 2/17. I get the weather issue, but what I don’t get is the lack of communication from them, inability to actually talk to anyone, and the horrible rip off the shipping costs represent. I got hit for $16 to ship a 4 pound box including so called "guaranteed service" Guaranteed to get there days late is apparently what I paid extra for. Will these $4 each strawberries survive lack of climate control for a week? They were ordered and shipped 2/11. I am thinking that disputing the charges and returning what likely will be mush is the right move. STAY AWAY FROM THIS COMPANY.

  • david rice

    I placed an order for valentines day delivery. The order was not delivered due to "WEATHER". Their website guarantees communication about the status of an order. I was not notified the delivery was delayed until MONDAY 2/17/14. When I called their customer support number I was told it’s not there fault the weather was bad and I was hung up on twice!!! VERY rude customer service staff. These people are the used car salesmen of the floral industry. BEWARE DON’T Give them your money or your referral.

  • Mark Adams

    I ordered the special deal advertised for valentines day . A dozen roses and a dozen strawberries for $59.99 with free shipping. These would be delivered on consecutive days. I ordered a week in advance , what i thought was reasonable to get this simple job done. So … day one… nothing ! …day two…nothing ! $105. charged to my credit card and i am empty handed on valentines day ! These people are thieves and liars. DO NOT EVER ORDER ANYTHING FROM THESE PEOPLE !

  • SNR

    Ordered a Valentine’s present for my husband to be delivered on Feb 14th. I received at email on the 13th that they wouldn’t arrive til the 15th. Well, nobody will be at my husbands office on Saturday! So, great! They emailed me stating they could not change my delivery address, but when I go to tracking information with my number, there is no tracking info! I will NOT order from this company ever again!

  • Rebecca Livengood

    Yeah My Man ordered them and he keeps asking where is your strawberries that was to be shipped for Valentines Day I have yet to see them.

  • Ron Cameron

    The berries and flowers I ordered wern’t delivered on Feb 13,14 Even thow I had a garenteed Delivery I payed extra for. The Gerantee is not worth a red cent. Just was told they will be here on 15 Wife and I are leaving town. Will never buy form Sheri’s Berrys Againe.

    • Stacey

      Wow. If your going to be taken seriously, please learn to spell. Gerantee? Againe?

      • It’s all I have to say

        Have you even considered that this person may not be from the USA? Maybe you should learn some niceness. I can’t believe you even took the time to criticize someone. what do you do, scan these comment sections just to be nasty when you find something not to your liking?

      • Jack Mehoff

        You misspelled “your.” It is actually spelled “you’re.”

  • debbie dowling

    very disappointed, paid extra for guarantee delivery for Feb 13 and did not receive. This was for valentines day and needed them today because we are going out of town for the weekend. I guess I will return to some nasty berries

    • Ron Cameron

      Had the same problem and now in the middle of the day the flowers I ordered are not going to make it eather. I will never order from pro Flowers or sherri’s berrys again.

      • guest

        Same here! Proflowers is offering to resend arrangements or refund you. I chose refund.. however, you will still get your original order, just late.

    • guest

      Don’t worry, Shari’s Berries will send you nasty berries. I ordered six chocolate berries and they are at best *average* size. To add insult to injury, one of them was rotten. So much for my special Valentine’s Day dessert :(

      My advice to you is cancel your order. You will be disappointed with their product.

    • EST.

      Me too. Not here yet Feb 16. Offered $18 shipping refund on a $52 order. Screw them. I will give them hell forever. Thieves, liars, fraudsters.

  • Natalie

    Shipping charges are way too high and even though I ordered two items on the same day I was charged double the shipping, They didn’t even arrive on the same day. The strawberries, though large, were not as good as expected for the price I paid. I will not be ordering from them again.

  • deborah balsam

    I ordered strawberries for valentines day and they were delivered the day before….what a disappointment they ruined my whole valentines day surprise… I paid extra to have them delivered ON valentines day not the day before… delivery charges are outrageous!! but I paid them anyway just to surprise my husband. what a disappointment I will never again order from this company….

  • Chuck

    I was interested in the $19.95 strawberries clicked for more information and went to the order site and posted credit card information and was told that there was a problem with the card information and to enter the information again after three attempts I left the site. My credit card provider contacted me regarding three identical charges $58.79 ea. I never was asked to accept any order let alone three to the same person. I am trying to contact Shari’s but of course there is no phone number. We have a very aggressive consumer affairs unit in our attorney general’s office and they are handling it. You would think the merchant might become suspicious when three identical orders are going to the same person. I hope this is a good season for Shari it may be the last!!!

  • Sarah Stevens

    What a SCAM!! Bought a coupon for $15 from Groupon for $30 worth of purchases at Sherries Berries. I was intending to buy 2 boxes of 6 berries priced at $20each to give one to my mother and one my grandmother. YEAH RIGHT! Finally finished entering the information, to find out shipping was $15 for EACH ITEM and total out of pocket added up to about $50 just for the two boxe of 6 berries. $30 total for shipping on 2boxes valued at $20 each. WHAT A RIPOFF. Shipping is more than the berries!! Called customer service and they said this was "NORMAL." What a bunch of bull!!! Never will I ever have a good thing to say about this company. Sad I wasted $15 on this coupon I will never use. Hope someone will read this post and learn from my mistake!!!

  • Sweet Nothing!

    Really? $19.99 right! So I hear this ad on Pandora to send strawberries for valentines, when you actually get done entering 10 pages of information they finally give you the actual price which MORE THAN DOUBLED!!!!! Really? The first shipping fee you see is $2.99 but that’s not the REAL shipping fee, the real shipping fee is $12.99 plus $2.99. You people SUCK! Waste of TIME!!!!!!

  • Sue

    DISHONEST ! Shipping is at the end when theres no turning back. the shipping costs as much as the berries. Also Regular price for a dozen is $29.98. They lie with the adds saying 20, 30, even 45% off. FRAUD ! They still will be $29.98 !!!!!!

  • frank

    Free vases disappear after shipping information is provided; as does the $10.00 discount for each order.

  • Texan

    Ordered some strawberries and they were pathetic. They were the size of a quarter. They were not fresh and tasted sour. My wife threw them away after eating one. The order was late on top of everything else. Don’t waste your money.

  • Jax

    I was about to place an order for 2 boxes of 6 berries. Both being delivered to my place because I wanted to give them personally to my mom and mother in law. I got to the check out and I was being chared twice for shipping! $30!!!! For 12 berries that don’t need to be at their location for 1.5 weeks! When I emailed customer service, they said since it’s 2 orders they can’t put them in the same box. B.S.! Big NOPE on this company! No thanks, I’ll just buy my strawberrys at King’s during that week for a quarter of the price and clearly for better berries.

  • lauren

    Have been a customer in the past and enjoyed the strawberries. This year with the berries I also ordered some of the extras they now have on the site. This will be the last order. Pretzels broken, strawberries were just so so. I think they’ve gotten too big and can’t handle the demand. Too bad….was a good thing to send as gifts…but when you pay a fortune you should count on everything PERFECT.

  • Catherine A.

    I ordered a box of chocolates on 08 January to be delivered on 10 January. The total was $55.00. After the package failed to arrive by the 11th (a Saturday) I emailed customer service. I was told that my order had been cancelled, but that no further information could be given out. I was told to contact the company’s support staff on Monday. After customer service finally answered my email the following Wednesday, I was sent a generic email apologizing for any inconvenience.

    So basically I ordered a package from Sheri’s Berries, the company inexplicably cancelled my order without bothering to notify me, and I was left without a gift because of it. My inquiries as to what happened have been ignored.

    I’d caution anyone expecting to actually receive the items they order from this company. You sort have to cross your fingers in hopes of getting it. A customer shouldn’t have to rely on good luck to actually get what they have purchased!

  • Cynthia

    Hidden Charges, shipping charge outrageous.. coupon codes does not work from outside source, the worst customer service.

  • Mary Ellen

    Never again! Not only did they not arrive on the 24th as promised it is now mid day on the 26th with no berries. I ordered a $50 box for myself. What a disappointment I expected large berries! Huh! The inside of the box was wet and one berry cracked and leaked throughout the box. For $4 bucks a berry, I expected better service and quality.

  • james

    i personally just think 55 dollars for a dozen strawberries is ridiculous to begin with

  • Leo P. Kearney

    Cancel all orders in my name because you insinst upon charging me for two orders of the same Product when i only want one. I willnot pay for two and if you bill my card, i will file a complaint of Stolen Identity and Fraud.
    I tried to give this info to a Spanish speaking man and I couldn’t understand his accent on the phone when i told him I was having trouble understandin him, he hung up on me.
    I have used Shari’s before but will not again unless this is straightened ou. without cost to me.

  • Green Eyes

    of course they are junk: it’s been fraud since day one with this company. It’s not real chocolate: there is no cocoa butter and now they rip off the leaves and machine dip, even a decade ago they were not using real Milk, Dark or White chocolate. There are always people that do not know the difference between real chocolate and the cheap oil based dip used by ProFlowers and Shari’s Berries now

    Now according to the founder herself they are not shipping them with overnight service.. so melted, rotten and broken should be expected.

    If the ad that you clicked on said "Milk", "Dark", or "White" Chocolate you have been the victim of fraud as none of the dip they use meets the FDA definition of those protected terms, so you should ask for a refund.

  • I arrived home to find a box left for… Someone else! They were ordered by someone’s grandma who apparently had the wrong address. I was frantic to get ahold of someone because the box said ‘persishable’.. The person I spoke to was very thorough, and sweet. She told me just to "keep them" because they hadn’t been delivered to the intended recipient in 24 hours! We opened them and at that point they had been sitting on our kitchen table for a day.. They were BEAUTIFUL and delicious! I agree with Shari above.. If you have a problem- WHY on earth "e-mail" instead of calling?? I will DEFINITELY order these!! Superb!

    • ROB

      I guess I had the same problem except I was the one who didn’t get my strawberries on
      Christmas eve as promised. when I called the rep they had no idea where the package was, they even tried to blame UPS who said they never received anything from Sharies berries so I had to cancel the order. I guess someone like you gets to enjoy them for free MERRY CHRISTMAS.

  • Lisa

    I received completely broken Fancy berries with broken pretzels from my daughter for Mother’s Day. I have always loved receiving this gift and ask my husband for it each time it’s gift-giving time. But, this time, I called to complain of how my daughter’s money was wasted. The berries were old and soggy, along with the box. Had to thro them out. I was told they would replace. NO, two days after I was to receive the replacement box, I called Cust Svc again. This gal told me that there was nothing was ordered for replacement. Yikes! A good company gone bad. I’ll find someone local to take care of this kind of gift.

  • JWB

    On 5/4/13 my husband ordered a dozen of Mother’s Day Berries for me. I received them 2:00 p.m. 5/9/13 they were hot, cracked, melted, wet from sweat, gel pads soaked, smelled funny and the ice pack was thawed completely. I was unable to eat them so I called the company and was told a refund will be issued with in 7 days. I was pleased with customer service but wish I had the berries. Thought they would have sent some out complimentary since it was a mother’s day present that i didn’t get to enjoy but they did not.

  • M L

    Don”t waste your money. I received a box for Mother’s day last week (after dark and left on my front porch). The dog alerted me that UPS had come but they never rang the bell. Just dropped and ran! And, the berries were warm, cracked and the ice pack useless. I called and complained and was sent a second box with e-mail notification of delivery so I watched to be sure I retrieved it from my porch when I got home. Second box was worse than first!!! Berries warm and cracked and looked as if they had been tossed around, .

  • dora

    My husband bought these for me for mothers day wonderful

  • Marge Osieja

    On 5/8/13 my son who lives in Canada ordered a gift box of sherries berries and was promised delivery to me in Sandy, Utah for 5/10/13 for Mothers Day. I did not receive the berries until 5/13/13 at 11:45 a.m.

    At that time the dry ice was total liquid, the berries were spoiled and the chocolat rancid. My son was very upset and disappointed that I did not receive the box for Mothers Day and in condition as able to eat them.
    I had to discard the entire box.

  • Patty Foster

    I have never heard of Shari’s Berries until my daughter had some sent to me for Mother’s Day. They were awesome!!!! Huge fresh chocolate and white berries arrived in excellent condition. I’m craving some right now and am going to order some! All I can say about the negative comments is that I’m sorry you were disappointed but other’s who are looking to send them shouldn’t be afraid because not all of us had a bad experience.

  • Shari

    People, You need to call them directly if you have a problem. You don’t ask you don’t get!!!! I have ordered from them at least 10 times and yes some have been better then others, but when I called to say I was not pleased they took care of it immediately and replaced the item. They are very accommodating. Remember these items are perishables and the shipping has a lot to do with the item getting to you in time. GREAT CUSTOMER SERVICE.

  • Ann

    I have ordered from Shari’s several times and was always very pleased. Beautiful plump covered berries. My son sent me some for Mother’s Day. HA ! They arrived Saturday and the gel pack was melted. The strawberries were upside down and the gel pad was soaked with juice. The chocolate was broken in tiny pieces. To top that the berries taste rotten. They taste like frozen and then thawed berries. I will never use this company again !!!

  • Sheri A. Ackerman

    I received as a gift from my daughter in Costa Rica, twelve beautifully decorated large strawberries on Friday before Mother’s Day. They were beautiful, delicious and very sweet. I will order from Shari’s Berries in the future! What a concept! Thank you for a Wonderful gift.

  • Carol

    I just received my Mother’s day berries….waxy, tasteless chocolate with uncored, rotten spotted berries…not even ripe. YUK! Am not looking forward to telling my daughter in law about the gift…grrrr.

  • Amy

    Really sorry to hear these complaints, I sent two orders to my mother and mother in law. My mother’s went to the wrong house because some genius decided to name all the streets the same except for rd, dr,ct, trl ect….so i could understand. The person should not of accepted them but did, anyway I called Shari’s Berries and with in 5 minutes a new order was placed no charge and they just arrived in a little over 24 hrs. I think that that is outstanding customer service and I will order again due to the fact of my mother law loving them and she is very picky. Some people do have different taste and i can see where the berries could go bad if not handled correctly. But that is not Shari’s Berries but the delivery company. Anyway, please call them and give them a chance to make it right. I feel that they will try to do the right thing if you call.

  • Karen Wiltshire

    I received my Shari’s Berries on Thursday before Sunday, Mother’s Day. They were from my son who decided to give me these in lieu of a card or gift card. Mine were moldy on the bottom and we could not eat them. I don’t know if I should tell him or not. I am sure he paid good money for these, but do not want to hurt his feelings. Now I have to throw them out, what a bummer!



  • Anne P

    My daughter paid for one-day delivery a week ahead as a surprise for Mom’s day, the package was picked up Fri at 1:44 p.m., sat on a hot truck all Saturday/Sunday, delivered Monday 2:30 p.m. into the hot sun of front step and found at 6 p.m. The box said Perishable and cculd easily have been placed in available shade area but delivery person put it in direct hot sun. The berries were completely rotten. I cut the chocolate off of one, rinsed off the rotten berry juice to taste the white chocolate. I threw the rest of the mess out. She totally wasted her money. Partly SB fault for waiting so late to send them out, partty FedEx fault for not one-day delivery, and placing it in the sun.

  • Tony C

    Received a dozen of these nicely decorated chocolate designer strawberries , WOW couldnt wait to try one ,well every member at the table 6 to be exact ,had at one, well this cant be chocolate i dont care what they say tastless waxy garbage, I honestly will say to ANYONE who is interested in this type of item to PASS on this company and try local.Truly a complete waste of money

  • Jim

    Received a package today, but the gel pack was warm and the chocolate melted. That is the complaint. Their response – we will ship another right away at no charge. Good customer service.

  • Suzi

    Got my berries as a gift from my son from Mom’s Day….gel pack was completely thawed, berries were cracked and all the chocolate in pieces…pad underneath the berries were soaked with juice. A big mess.

    • Ann

      Same here !!! I was very upset…mine were like frozen and then thawed…very mushy I have used them a lot but not anymore. I would be embarassed to send them to someone now.

    • Ann

      mine were exactly the same..Mine were like frozen and then thawed…mushy berries

  • vlhe

    Second time I have recieved the berries as a gift. Strawberries not ripened to perfection. Poorly hulled. Not at all worth the exspense!

  • Helen K. Langan

    received berries for Mothers Day. Very disappointing. The chocolate they use is of very low quality. Don’t waste your money on these.

  • D Barber

    EPIC FAIL! Placed an order on 8 May 13 with Shari’s Berries for one of the other products they offer (Starbucks Recharge and Renew) and paid extra for Saturday (11 May 13) delivery. Here it is Sunday and the package still has not made it to my mother and the UPS tracking ONLY indicates a label was created. I just contacted them through email to see what they have to say about this.

  • Chris

    I ordered them for my wife for Mother’s Day – which fell 5 weeks after a miscarriage. They were scheduled for a Saturday delivery, since I was taking her Disney World on Sunday of Mother’s Day. To make a long story short, Shar’s Berries did not even ship them from Caifornia out to Memphis until 8pm Friday night. There was no way they would get to my wife on Saturday. They didn’t bother to inform me. By the time I figured out why they weren’t being delivered, it was too late to get anything else for my wife. Last time I EVER deal with Shari’s Berries or any of their affiliates.

  • R. Shoaf

    Disappointing… friend received for valentines. Big as my fist, lusciously flavorful, ripe with thick chocolate. So I ordered one for mother’s day. These are grocery store quality and size with a third of the chocolate. Still good but NOT WORTH THE COST.


    I will never order anything from them again! Two orders and both orders I was charged twice for shipping? What an absolute SCAM!

  • Beverly Moye

    Would not recommend Shari’s Berries to anyone who wanted to send a quality gift. Sharis Berries were supposed to deliver a Mother’s Day gift to my mother from me but when the flowers were received they were dead a falling apart, also the chocolate strawberries were not delivered on the correct day and dealing with their customer service department is a nightmare. When they get tired of listening they put you on hold and eventually hang up!

  • Guest

    I just received the strawberries as a gift. I took a bite of my first berry and it was rotten. Yuck!

  • Cindy

    I received the strawberries and they were left on the porch so when I finally came home and opened it, they were melted. I called the company, and they immediately expedited me another order at their expense. Great customer service.

  • amanda

    I almost purchased a half dozen of these for my mom for mother’s day, but they charge twice for the shipping and more than doubled the price of my order. This was a creepy trick since they claimed 4.99 standard shipping until it was time to confirm my order. Thank goodness I read the page before I clicked because it also said they refused to make any changes to the orders after May 4th. What a scam!!!! I will never order anything from them! I hope their business goes under

  • MJo

    I received a two day special, first day was flowers, 2nd day was Shari’s berries for Mothers day. The strawberries were delicious and looked beautiful. I loved them and love my son for the pleasant surprise.

  • Mammie

    I recently purchased Shari’s Berries for my sister in law for her birthday and she raved about how good they were…..they were cold and beautiful…I was apprehensive about doing this sort of thing…but they were great. She sent me pictures of the berries and they looked great….

  • Dunn

    Just placed an order for mothers day, we choose the two days for mom PACKAGE which is one day flowers the next atrawberries.Original price was 39.99, after being charged an additional 9.99 for vase , 14.99 for delivery on one day, ANOTHER 9.99 for shopping the next ah, AND THEN ANOTHER 9.99 for additional gift shipping (lol), flipped a 90.00 bill :( sadly when I called customer service they would NOT make any changes regardless of this being a PACKAGE DEAL and would not remove the stinkin 9.99 additional gift shipping charge that shouldn’t exist….was on the phone forty minutes and then decided they couldn’t speak with me due to privacy policies and had to speak with my husband…nothing was resolved!!! Terrible customer service, and certainly false advertisement !! Will NOT order from them ever again! I will ship strawberries in a ziplock before I go this road ! I feel so taken advantage of !!

    • Donna

      Have you shipped anything recently. Like everything else in this world shipping has gone up tremendously.

    • Cyndee

      Omg I ordered Valentines Day flowers last Valentines Day for my Mom, and I had comparison shopped and saw the arrangement was less on Proflowers, so I ordered them and there was NO sub-total page, so I had to go on my bank account and see (the bouquet was suppose to be 54.00) they had billed me 89.11 for my order! So I wrote them and said that I couldn’t afford that and they didn’t let me see a sub-total page, so they emailed me a sub-total!!! That was it. So today I complained on the Facebook page because people were complaining, and then I checked my bank account later and there is a charge from Proflowers for 38.00!! So I realized I ordered Shari’s Berries last night for my Mom for Mother’s Day and was NOT aware that they are affiliated with Proflowers, or I would not of ordered them. Here is a portion of my bill with the "unknown" extra’s.
      Order Total
      Pink Sapphire: $39.99
      Damask Vase: $19.99
      Standard Delivery $11.99
      Guaranteed Valentine’s Day Delivery $9.99
      Care & Handling $2.99
      Tax: $4.16
      TOTAL: $89.11
      They never did anything about it, now I’m wondering how the strawberries are going to turn out! :(

  • shari

    I will not order anything from anyone who advertises on the Rush Limbaugh show.

    • Donna

      That’s the most ridiculous. You are missing something worth ordering.

    • JDD

      That’s your prerogative, but a stupid one none the less. I think I’ll not buy anything from a company that advertises on MSNBC. The world is full of Idiots!

    • Kelly

      I won’t order from anyone that salivates over a liar (Obama)

    • Too bad you are such a closed minded political hack , THANKS for proving that as with most liberals the only free speech you will tolerate is you own point of view –

  • Ann

    My husband and I received Shari’s Berries for our a
    Anniversary from my family. They were beautiful and very delicious when we received them. My co-worker received some from a client and those were also beautifully decorated and delicious.

  • Sue Emerick

    WOW almost ordered these for an Anniversary The shipping is what stooped me the strawberries were 20 the shipping 20 WOW, then I read the reviews so glad I did not. A Rip off on the shipping just another dishonest way to still pay the full price does not cost 20 bucks to send 6 strawberries . SHAMEFUL. TO Bad

    • JDD

      Have you ever shipped anything Next Day delivery before? It’s not cheap. Do you think they can ship these things through regular mail? It’s fresh/refrigerated food. Yes the shipping is expensive. I hate to pay for shipping on anything, but I expect it on this kind of item.

  • lori

    I ordered a dozen berries for my children’s father for his birthday. When the berries arrived they were melted and chocolate falling off. I am thinking this is more common than not as the last batch I received were in the same condition.

  • m rexford

    I decided to surprise my wife and purchase her favorite red velvet cupcakes. I was shocked when
    they were $25 for four cakes but figured they would be large and extravagant for that amount of
    money. Turns out they were smaller then a normal cupcake and pretty much pathetic. My expectations
    were high and I am totally disappointed in this product. I cant fathom how you can charge this much
    for such a lame product. I am embarrassed to give them to her and frightened to tell her how much
    I spent on them.

  • Linda Laird

    I ordered 12 strawberries and 10 cherries to arrive for my daughter in laws birthday. They came totally melted and berries bad. My son called and they are resending, but I’m concerned if they didn’t protect them for shipment the first time, will they on the second?????? When I spent $70.00 for this I really think we have a right to expect an excellent product and shipping protection.

  • Amy

    I ordered sharries berries for $39.95 and wound up paying $33 for shipping! $14.95 on top of the $12.95 to have it shipped before noon and then another $4.95 for some other reason. I emailed the company to ask for some coupon or something for a future order and they basically said "too bad"
    Separately, for signing up for a "reminder" to order from sharries berries again, I got an email for $5. I tried to place an order but they wouldn’t accept the $5 voucher. I emailed customer service and haven’t gotten a response. I’m done, never again!

  • Jennifer Shroyer

    My dad received a box of Shari’s Berries for his birthday. I had one, and was quite shocked , the strawberry was not ripe and through the chocolate you could taste a slight rottenness! The next morning, I had to get up to go to work, and to my horror began throwing up!!! Thank god no one else had one and needless to say WE THREW THEM AWAY!!!! I will tell everyone about this!!!

  • guest

    I have personally ordered from Shari’s Berries several times. Sometimes having them shipped to my home, for my kids or my husband, some to my relatives in Tn and AR…my husband has also sent them to me here in PA. I’ve never once had an issue with broken chocolate, watery berries or a late delivery. We’ll continue to order from them, as my family and friends have all had great experiences.

    • Nunya

      Sounds like a company plant to me.

  • LIZ

    All I have to say is , Shari’s Berries without his original Founder SHARI FITZPATRICK will never be the same.

  • Berry Bad Sherri

    i purchased a $15.00 pay in advance deal on Amazon. com back in October of 2012. I received a $30.00 credit for future use voucher. Had them deliver a dozen dipped-strawberries to my mom and they arrived on time on the 13th. She sent me a pic of the berries and they were very plain looking none of the fancy sprinkling and decorations they show in the pics…. Still spent $50.00 bucks even with the $30.00 pre-paid voucher, to top it off they had an offer to sign up for free shipping and will be billed $12.95 a month if I can’t figure out how to call off the dogs in the next couple of days! They had me jumping through hoops in order to get the rebate. I’ve never received the rebate or any communications from them whatsoever… and it’s been almost a month now. Will never, ever give Sherri another passing glance. She’s taking the money to the bank evidently and decided to forget about future business. She and the free shipping company she dreamt up! I second the FU Sherri comment above!!!

    • To whom it may concern,

      Please know that there isn’t a Shari at Shari’s Berries. The people that run it today ripped me off too!

      In the future visit for my original hand dipped quality berries and excellent customer service.

  • Shari's Berries

    We’re sorry if your berries were in poor condition. All of our orders are guaranteed and if yours were damaged or did not arrive, we’ll make it right for you. Please email me with your order number to and we’ll take care of it. I do not know why there would be a three week delay in replacing your berries. That does not make any sense and I’d like to look into who told you that and why. -Steve

  • Kathleen Roberts

    I ordered 1 dozen berries, and they came on time, but they were watery, and the chocolate fell off.

  • S Billings

    My husband ordered the roses and the berries for me for Valentines Day, I got the rose the day before V D FedX just left them on my back door step and my neighbors dog had a field day with them I managed to save 3 out of 12. the berries weren’t delivered at the time the Roses came they came the day after V Day and most of the coating had fallen off like the boxes was just thrown around on the truck very disappointed Valentine day for me and hubby was very disappointed and will never use Shari’s Berries again will by them from local Kroger. Not to speak of the over pricing .

  • Kim

    Too expensive for the size of the berries. I was expecting large strawberries for this price (almost $7 each). I could have purchased the same size berries from my local Kroger and saved +$30. Will definitely go for flowers next time … not chocolate dipped strawberries.

  • DeAnn

    I placed two orders. one was half dozen for my daughter she said hers came really nice and the other was a full dozen and the chocolate was broken off the berries, they were everywhere in the box the packaging was not very good. I think the berries sweated, there was alot of juice in mine.

  • Dionne Davis

    I couldn’t be happier with my Shari’s Berries strawberry variety package that I received on Valentines day. The presentation is spectacular! The berries are nice and fresh, and don’t even get me started on the different toppings . I can’t choose which one like the best. I wouldn’t hesitate to recommend Shari’s Berries for any occasion.

  • Kevin

    Payed $30 for 12 berries and $36 for shipping. Just to have them delivered around 8pm on V day. Will never buy from them again.

  • Jason

    LATE DELIVERY! ON V-DAY :( ..THX ALOT…ups delivered my dozen strawberries at 4:37 on V-day and my wife just left work..disappointed..guess i should of paid the extra $14 for early delivery…wtf ..will be going local next time.. f u sherries berries

  • Bryan

    Order flowers and berries from these people on the 4th of February and they shipped on the 13th with 2 day fed-ex service. I paid the $14.99 for delivery plus the $4.99 for delivery on the 14th. Got screwed big time. Called them today and found out they refunded the shipping cost on Wednesday when they shipped the flowers and didn’t even have the common decency to send me an email to let me know my order was going to be late by 1 day, might as well be late by a month. Crappy service…..

  • jeff

    the smallest berries i ever seen 85.00 for next to nothing my wife was very disapointed will never buy again

  • Kristine

    With shipping costs my husband spent over 6.00 a berry!!! They are just ok,not very large and waxy, next time will be Kroger’s……

  • VJSGrouch

    Well our experience is not a complaint, but a compliment. As a first time customer of Shari’s Berries, I have to say that the product we ordered was well-packaged, protected, and arrived exactly on the day promised. The shipping and tracking information was right on the money…. Since this was a gift for my wife, I got "good boy" points for the quality. Probably some "bad boy" points for the cost, but the "good boy" points clearly overshadow the "bad boy" points. As to the shipping costs many people see, shipping is a matter of function. Usually several dollars are added to any item shipped by reputable shippers to ensure a timely delivery is made.

  • Jason

    I was expecting a tradtional delivery where someone comes in and delivers the items personally…what did I get? I got a FedEx delivery notice that states the package was left at the front door of the school where my wife teaches. This is the last time I use this service….$70 for the FedEx guy to drop off a box of strawberries at the front door. I will use local services from now on.

  • Murnaki

    too expensive, shipping is almost the cost of the item, even with a coupon its too much, they tasted fine but they were small . The packaging was good!

  • maggie

    my boyfriend had a box sent to me. they LOOKED great but tasted bitter and aweful. that’s alt of money for someone to spend on your product for such poor wuality

  • Rosie

    I agree – their shipping costs are outrageous BUT I was more disappointed in the actual product. I ordered a box of six dark chocolate covered berries intented as a Valentine’s gift for my sister and her gentleman friend. Good thing I opened the box – the berries looked as if they had been assembled by a two year old, in fact, a two year old might be able to do a better job. Soooo, off I go to the local high-end grocer who has lovely dipped strawberries displayed for purchase. Shari’s Berries – fool me once, shame on you, fool me twice, shame on me!

  • Tammy

    My husband sent me a gift from Shari’s, he thought the berries would be much bigger, for 9 smail berries, I could get bigger ones at our local grocery store, he was billed over $60.00. We will never use their product againa and advise anyone we know not to use this product.

  • btoms

    I, too, felt it was deceptive trade practices. I did not authorize the "guaranteed delivery by…" charge and my $29.99 order for strawberries turned into $70 by the time they tacked on their charges!

  • Brm2073

    Just purchased an item for 79.99 with a 20% discount and somehow I get billed $125. I try to call customer service and get a "no representatives available try your call later" message. So there customer service strategy is to hang up on people when they are busy. Incredible I will never consider using any of the companies associated with the train wreck again.

  • hal

    Just placed an order and was supposed to see a 20% discount, which never did show up……also, they hit you up for a 17. shipping fee on top of the order…….not very happy so far and have not even received the product…

  • Gloria

    Placed 1 order for 2 items. Both items were a dozen strawberries. One dozen for my daughter and another for my mom and grandmother. After using a promo code that deducted $15 off the total, the cart said the total would be about $60 or so. The website states that shipping will be calculated at the end so I went ahead and continued placing the order. I decided to send the items to my office so that I could have them ready and give them out on Valentine’s Day myself, AND save on shipping. Well, I guess they know better. I was charged twice for shipping plus an additional fee that guarantee’s Valentine’s Day arrival, which I would have liked to be informed about prior to placing the order and putting in my payment information. This is very deceptive. I was charged $14.99 for shipping per item plus an additional $4.99 per item for "guaranteed delivery". Had I known beforehand that I would be charged $40 for shipping, I would paid a visit to my local Godiva or even Edible Arrangements. $100 for two dozen chocolate covered strawberries is a bit much. Believe me when I say that I will NEVER place an order from this company or the companies that they are associated with. I spoke to a rep and she was helpful and tried everything she could but was informed by her supervisor that "this is how they work". Very bad way to "work", but good way to lose customers.

  • cpifer

    Also disappointed…ordered 6 berries and found out after the $25.00 was placed, shipping was $15.00. Ridiculous!!!!! $7.00 per berry. Will not use again.

  • Unknown

    Shari’s berry’s shipping is too high.

  • Martha

    Before spending the money on these berries, consider sending Edible Arrangments instead! I was very disappointed! 2.50 per berry and if you include shipping it averages 3.00 each! Come on! An order of Godiva Truffles is less.
    Total ripoff


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