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Last Updated On: March 2, 2017 Contact Information

Business Name: Tenth Avenue Commerce
Corporate Address:
455 Boston Post Rd #6
Old Saybrook, Connecticut 06475 USA Customer Service Phone Number: 800-549-5670
Corp Email:
Company Contact: James Amendola - Operations Manager
Corp Website: Ratings

Average Rating: 1.08 out of 5
Based On: 46 Reviews
Number Of Comments: 32 Reports

Reported Losses: $1,352.25
Average Reported Losses: $29.40

Most Recent Complaints

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Category: Florists & Nurseries Directory ListingTenth Avenue Commerce Listing

Valentine's Day ruined

Ordered a very nice and meaningful Bouquet of flowers with a personalized card to surprise my girlfriend while she was working a double shift on Valentine’s Day.

I was busy working overtime and couldn’t be there to give her anything in person, so I made sure to order three weeks in advance. I even called to confirm the order twice while I was at work.

Not only did they not deliver the flowers, but I received no warning or notification that there would be any issue delivering the flowers.

They told me they would be refunding me and giving me a an additional gift card, but after all of this I will not be giving them anymore of my business and I don’t suggest anyone else does either.

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I ordered some flowers for my grandmother’s birthday and requested they be delivered on a Saturday. She never received them. I called to see what the hold up was and they tell me they were unable to send flowers to her area because of an issue with the local florists…that was the only explanation. They reassured me they would be sent to her Monday (today)….At 4:30pm my aunt tells me the flowers never arrived for my grandmother. I call again and they tell me, after a 20 minute hold, that the flowers couldn’t be delivered because there were no florists… Read more »

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What she got vs. what I ordered. This was a premium arrangement for a new baby girl… NOT A VALENTINE! Cannot believe they can do this!

DO NOT WASTE YOUR TIME! I thought I was ordering these gorgeous flowers for my moms 50th birthday, on top of that I order the premium! Of course my mom thanked me for the flowers & when I asked to see a pic because I was excited to see how they turned out.. I WAS FURIOUS! I immediately called SendFlowers and expressed how upset I was. They offered to resend another batch or 20% off my next order. I will NEVER order from this website again for their false advertisement! Long story short, I was able to get the number… Read more »

Never again, what you pay for is not what you get, even after a supervisor call and a promise to deliver the right order..not what I paid for, let’s see if I get the refund I was promised

sent a plant to my mom for valentines day. Received an email saying the plant was delivery yesterday 2/14 BUT IT WAS NOT! IT DID NOT GET DELIVERED UNTIL TODAY. 2/15 FAIL!!!! WILL NOT USE THIS COMPANY AGAIN.

Never again! I sent flower to my wife and they didn’t deliver lost $236

I ordered flowers for two coworkers and neither were delivered. I called twice and both time was told they would look into it and call me back. That has not happened. I demanded a refund, but have not received one. This company sold $82.22 from me. I notified BBB.

I ordered the Best Wishes Mixed Bouquet, which has beautiful red, yellow, green, purple flowers in a round vase with rainbow ribbons tied to it, for my mother who had open heart surgery. I ordered it to show up the following day, which I paid extra for. It did not arrive, so I called to find out why, was told that the florist tried to deliver it, noone was in the hospital room. The day it was to be delivered the day after her surgery, no way she wasn’t there. Was told they would try again the following day, guess… Read more »
I am upset with myself for not finding this list of complaints prior to placing an order with this company. Like so many others I spent much time searching the site for the perfect arrangement. My granddaughter had surgery. Her favorite color is purple. I found the perfect rectangular basket containing two purple violets adorned with purple ribbon and two little butterflies. Perfect for her, I even add a small box of chocolates to the order. Her mother sent me a photo of it when it arrived. I WAS LIVID!!!! It was instead all done in ORANGE!!! A round basket,… Read more »

comment image comment image OMG…DO NOT DO BUSINESS WITH THEM!!!! I ordered some flowers for my mom’s birthday and what they sent looked nothing like the picture. I also paid $80 for the premium arrangement. I emailed them the pic of the what my mom received, and they were offering me $20 to gift certificate for a future purchase….WTF

Take a look at the pics: the pink roses/vase is what I thought I was ordering. The orange/magenta color arrangement is what my mom received.

I ordered flowers to be sent to my daughter’s 40th birthday. When the flowers arrived I was very upset because I ordered the premium package. When I placed the order I had we options to choose from. I went with the 3rd option the most expensive. What she got was a small arrangement in a clear vase and the water was dirty. When I called to complain I was told I could get a 15% discount but that would still not get me even to the mid range. By the 3rd time they had gone up to a 40% .… Read more »
I am away from home on military duty and ordered flowers to be sent to my wife for her 50th birthday at her work today. When I was able to get online late the afternoon that they were to be delivered, I saw the email that they had sent that morning that they were unavailable to make the delivery that day and would offer me a discount and deliver them the next day. I called them to cancel and they offered to give me a 25% discount on the next day delivery, however the event was missed at that point… Read more »

I ordered flowers early in the morning for same day delivery for my mother’s birthday. She never received them. They gave me a 15% refund and are suppose to deliver again. We’ll see. I can’t comment on the quality of flowers as we didn’t receive ours but to everyone out there-don’t count of their same day delivery service. I read lots of bad reviews but thought maybe it wouldn’t happen to me. I was wrong..

Does not deliver on time or what they promise.. placed order 12/13 for delivery 12/17. I get,an email around 4:30 pm the 17th stating sorry we weren’t able to deliver your order, but we will deliver it 12/19. 12/19 by 6:30pm order finally arrived…not exactly what I ordered and best of all, IN PIECES?!. RIP OFF…

My order of a plant basket supposedly with some flowers according to the photo online, it’s called classic dish garden, it came with dirty basket and dead moss, and no Flowers. The multiple customer care reps sent – will be redelivered then oh no will give some credit to your account. Today I decided to use the credit in my account to make another purchase (I have no choice as no refund is permitted), in the beginning of the purchase, I was given free delivery code, as I continue I have to key in code for my account credit, at… Read more »
I ordered some balloons a week in advance for a party I was hosting, and they didn’t show up. I called an hour before the party and they kept me on hold for 30 minutes and then told me that they couldn’t fill the order that day, but would do it the next day. I explained that the order was for a party that night, and they said “yes, but we can deliver tomorrow.” I said that this was terrible customer service and asked what they could do to fix the situation. They said “nothing.” So, I canceled the order… Read more »
I ordered flowers for my sister because she was ill. I picked out a beautiful bouquet of sunflowers, because they are her absolute favorite! I was excited that this business offered same day shipping. However, I got a call saying that the florist was too busy and that my flowers would be sent two days later. I was not very happy with this, but I do understand that florists have other orders and other customers. When the flowers did arrive there were NO sunflowers in the bouquet at all! The name of the flowers I ordered was “Sunflower Bliss” or… Read more »
July 15 I ordered the money tree for my fianc√© to be delivered on sat. Sat came and I received a call around 4pm from send rep. She stated that the money tree couldn’t be delivered that day due to the local florist not having what I ordered. I asked for a full refund but she convinced me to wait til mon. Monday came and I received another call stating they don’t have the plant I ordered so they’d update my order to a larger plant, I told the rep that if the plant wasn’t delivered today I want… Read more »
I ordered flowers on 1/15, paid for same day delivery, and no flowers were delivered. I contacted customer service by phone, as well as by email, and i was told that they would look into it to see what happened. The phone representative told me that they attempted to call the business, but received no answer. Day 2, Still no flowers and no answer as to what happened. I contacted them by phone once again, and was told that they were still unable to get in contact with the business that was responsible for delivering the flowers that i had… Read more »
I ordered flowers on line on Thursday 12/17 to be delivered to the funeral home on Sunday 12/20 for a service at 10:00 am. The flowers did not show up. We have since been contacting – 3 times between yesterday and today so far. Yesterday they told us that the flowers were delivered at 3:30 pm way past the funeral time. We checked with the funeral home and they informed us that the flowers were not delivered. We contacted them again today to be told by one of their reps that OUR funeral is today and that they checked… Read more »

I also ordered flowers to be delivered on Friday. I called them 3 different times and they assured me they would be delivered. I called them saturday they said if not delivered by Sunday they would give me 35% discount. I paid extra for them to be delivered on Friday !!! I will Never order from this company again !!! Customer service is rude !!

Horrible. Just horrible. Never using them again. Taking two full days to deliver flowers that I paid same day delivery for. Still aren’t delivered and today is almost over. May take three days. The moment has passed and they ruined everything I tried to accomplish. FU SendFlowers!

Ordered flowers for father in law’s funeral this morning. Charged my credit card and they were never delivered for the wake. I called them and they send they were sent a big lie so I said I would report them to the BBB because they would not give my money back. They are thieves! Do Not Do Business With This Company!

I ordered flowers (over $67) from SendFlowers.Com for my wife and the flowers that were delivered were not fresh. The flowers died within three days. I had better luck with ProFlowers when I had problems. They offered a mere 20% to compensate and a "coupon". Don’t do business with!

WARNING-WARNING…I ordered a $50 + arrangement for fall to be delivered to my own home so I could take it and give it to some friends that had invited us to a dinner at their home with their other guests the following day. My husband accepted the delivery. When I saw the arrangement, I was very disturbed at the filthy water in the clear glass vase! It even had sm particles of ? plant material floating in it. Some of the leafs in between the flowers had a "fungus" and one large leaf was badly chewed by bugs. I called… Read more »

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