Kelly Nurseries Reviews and Complaints by Consumers and Customers
Kelly Nurseries Customer Ratings and Reports
Customer RatingsAverage Rating: 1.00 out of 5
Based On: 2 Reviews
Number Of Comments: 1
Consumer Loss ReportsCurrently No Reports of Damages.
Latest Kelly Nurseries Complaint
Do NOT Order Online
I spent several hours sorting through all the catalogs for my big spring planting order. I placed a 25+ item order with Kelly Nurseries that totaled over $270. I received an email confirmation. A few days later, my credit card company informed me that the card had declined payment (my fault due to max’ed card), so I called the number on the website so I can provide another form of payment.
Kelly Nurseries had NOT sent me any indication the order was not paid for and the people on the phone could NOT even see my order because they have no access to the online order system! The only option they gave me was to reorder everything online. They did not even offer to do it for me over the phone if I read out the list to them!
I am NEVER ordering from Kelly Nurseries again. They are disorganized and can offer NO customer service if you order online. If you really want to buy from them, then place your order over the phone like we did in 1990. If their customer service is this bad, I can only imagine what their plants look like if and when they show up in your mailbox!