Western Union Complaints, Reviews, Scam and Fraud Reports
Corporate InformationBusiness Name: Western Union Financial Services, Inc.
Complaint Directory: View Listing
Corporate Address: 12500 East Belford Ave.
Englewood, Colorado 80112 USA
Phone Number: 720-332-1000
Western Union Ratings
Customer Loss DataTotal Reported Consumer Losses:
Average Reported Loss Per Consumer:
Consumer Ratings DataAverage Rating: 1.25 of 5
Based On: 10 Reviews / Complaints
Number Of Comments: 5 comments
Most Recent Complaint About Western Union
No one named John Smith is eligible to receive moneygram
After being in existence for 163 years, Western Union decides that absolutely no one named John Smith is eligible to receive money via moneygram.
My son initiated a money gram to me through Western Union. I am a 54 year old male. I have never had a problem receiving money grams via Western Union. 2 hours after he had sent the money, I went to a Winn Dixie grocery store in Lakeland, Florida, to get the money. After I had filled out the required form to receive the money, I went to the service desk to get my money. The clerk said that he couldn’t give me my money because, “It was under review.”
I then called Western Union and, was connected to someone, I can only guess, in India. I asked them what they could possibly be reviewing. Whether or not the bills were counterfeit? They said no, it was because my name was John Smith. Now, mind you, I am the only John Smith who lives at 1672 poppy Circle in Lakeland, Florida; that I was the only person, besides my son, who had the specific tracking number or MTCN number, as they call it.
After going through several telephone agents, I asked to speak to a supervisor. The “supervisor” told me that I could scan my I.D. and e-mail the scanned image to him. I asked if I could give him my Social Security number, he said no. I told him I was at a grocery store and that scanning and e-mailing for customers was not one of the services that they offered the public. It didn’t matter. I was irate by this time, having been put on hold numerous times, because I was irate. So, I hung up.
When I had cooled down at bit, I went home, scanned my Drivers License and, prepared an e-mail to be sent. I called Western Union back and asked to speak to a supervisor. I explained what had transpired and, that I needed an e-mail address to send the image of my I.D. to. They said that the money had been refunded, which it had not been. I had called my son and, they told him the same thing, that the money had been refunded. He returned to the Mobil gas station which he had initiated the original money gram, got his money and, initiated a new money gram. This time he put a security question in as part of it.
Feeling that this would surely get the money in my hands, I returned to the Winn Dixie store and, filled out another pick up money form. I felt confident that with all this specific information, I would surely get my money. Same thing ! Then it was intimated to me that NO ONE named John Smith could receive money via money gram through Western Union. This sent me over the top.
They ruined my plans to go to my first Grand Baby’s, first Christmas. I am going to pursue legal action against them, (* Western Union ), if I can. I was discriminated against in a major way and, I feel they should pay, in a major way.
Western Union Reviews and Complaints
Western Union discrimination
Complaint Filed By: Vickie Cornett Biloxi MS On: August 22, 2013 Rating: 1 out of 5
Receiving a western union today and the price for every hundred was 11.? and for the Mexicans 9.00 to anywhere…...
Give me my money
Complaint Filed By: margaet dempsey On: July 8, 2013 Rating: 1 out of 5
I went to a western union office to pick up money that was being sent to me. they refused to...
Mr. Eric H. Holder (attorney General Of The Usa) Stop Western Union Crime
Complaint Filed By: Gerhard K On: May 16, 2013 Rating: 1 out of 5
Mr. Eric H. Holder (Attorney General of the USA) stop WESTERN UNION CRIME and the Help for this from american...
The Worldwide Crimers
Complaint Filed By: Gerhard K On: March 13, 2013 Rating: 1 out of 5
Western Union hides worldwide its exact store where the fraud had been done and with that deletes all possibilities for...
Unresolve and Unlawful Practices
Complaint Filed By: Nilda Roman On: December 6, 2012 Rating: 1 out of 5
I contacted Western Union regarding an online log on problem. They instructed me to try various ways to log on;...
Money Transfer lost through Western Union
Complaint Filed By: Once Bitten Twice Careful On: December 3, 2012 Rating: 2 out of 5
Funny how you only hear about how bad a product is only after you get bitten!! Like many customers I...
Western Union Misleading Advertisement
Complaint Filed By: Edward Gerry On: October 22, 2012 Rating: 2 out of 5
ON Oct 19 2012 I went to the website Western Union that stated I can send money to the Dominican...
Stop worldwide crime; stop western union money transfer!
Complaint Filed By: Gerhard_K On: July 19, 2012
Western Union refuses to fulfill the minimum transfer requirements given by Court (FTC) http://www.scribd.com/doc/21413451/MoneyGram-FTC-Complaint and with this, the Money Transfer...
Western Union Took Illegally From Account
Complaint Filed By: Samuel Dorfman On: June 29, 2012
I had made an initial 3 charges to my account to pay for 3 bills. The night after paying one...
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