Duke Energy Reviews and Complaints by Consumers and Customers

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Last Updated On: October 29, 2015

Duke Energy Corporate Contact

Business Name: Duke Energy Corporation
Corporate Address:
P.O. Box 1327
Charlotte, North Carolina 28201 USA

Customer Service Contacts

Corp Phone Number: 800-521-2232
Corp Website: duke-energy.com

Duke Energy Customer Ratings and Reports

Customer Ratings

Average Rating: 1.12 out of 5
Based On: 18 Reviews
Number Of Comments: 11

Consumer Loss Reports

Reported Losses: $7,559.00
Average Reported Losses: $419.94

Latest Duke Energy Complaint

Is Duke Energy a Rip Off, Fraud or Have They Scammed You? WARN OTHER CONSUMERS By Sharing

Category: Energy Directory ListingDuke Energy Corporation Listing

Something's fishy

I am 66 yrs old, retired, so I have limited income. My power bill is ridiculous, for any time of year.

My home is very well insulated, we have no washer or dryer, cook one meal a day, and even if I turn off the power and use my generator for a week, my bill is still higher than most of my neighbors, and theirs is very high.

They say that they can read my meter from a good distance, but I have a metal garage, and a corrugated steel fence between my house and the street.

So what do you think?

Duke Energy of The Carolinas – 800-452-2777

25 Most Recent Duke Energy Complaints

Consumer Comments For Duke Energy

  • I paid my bill as agreed and notice my account was hit twice. At first CSR Quin tells me I have to wait 30 days mean while my account sits in the negative. I ask to speak with a manager and Ty says she is the manager. I explain again that my account was hit twice. They blame me for it and tell me that since there is a remaining balance that there is no way to refund my money. So I’m stuck with no $$$ until next pay period and my account in the negative realloy thoughtless…..

  • There are only 2 of us and we have a small house in Florida . During the months when we don’t even use the air , Our power bill was nearly $600. When we called to speak to somebody , they told us all the ways to cut power . They sent somone out to check the meter and said it must be the A.C. … We called our A.C. serviceman … He said our system was working fine and there is no way it would cost this much to cool the house . We paid for an audit and they said there is no way that we could be leaking 600. worth of power … The bottom line is … DUKE IS A THUG and will only be stopped by contacting Senators and Congressmen and demanding that they stop his price gauging … CEO’s are making OBSCENE salaries while Joe PUBLIC is being tyrannized

  • Worst customer service.

  • My mom had her service disconnected which I understand if you can’t pay for service you don’t get it..however her power bill has been paid in full for a day and a half now..still no power..she is 70 yrs old I know she isn’t Duke.energy’s only customer..but when she makes arrangements to go home cause she thinks she has power then has to spend the night…and all day today so far..that is BS…its flipping a couple switches hit a few.things down…they don’t even flip the breaker…!!…dam Duke energy is that how.you want ppl to view.your company?….unfortunately ppl need you so get it done better than that…
    and flip the dam breaker at least!!!

    • Please post thank you

  • In December 2013 I went out of town for 2 weeks and while gone, I lowered my thermostat to 65 degrees- I usually keep it at 70-75 and I unplugged washer/dryer/tv’s lights. Keep in mind, while i’m gone there’s no one there turning on/off lights, running hot water, cooking, doing laundry, running a blow dryer/vacuum. Yet somehow, my usage was higher in December than in November and also higher than Dec 2012 when I DIDN’T UNPLUG ANYTHING OR LEAVE FOR 2 WKS.
    When I called customer service she jsut keeps insisting th reading is accurate. Yet when i ask how can she prove that she says irt’s a digital reading from up to a mile away. WHAT?! Then she’s goies onto make up the excuse that it was cold this winter. IT WAS COLD LAST WEEK, NOT IN DECEMBER. While I was out of town the temperatures were as high as 71 degrees where I live! I’m disgusted and want to know what I can do to fight this ridiculousness! My next move is t file a complaint with the BBB.

  • Duke Energy threating to cut off my power if I don’t pay a $250 deductible to have my late mother’s name taken off the account and mine put on. Lady "Shadawn" told me that it was due by end of day or early tomorrow morning before the transfer takes place other wise no power. That is extortion! I have called the Utilities commission (no calls back) I have even called other places no calls back. In the mean time what the heck am I to do. I only draw Disability and I don’t have $250. The woman even gave me a number to Helping Hands Ministry and Urban Ministries. These people are a joke.

  • My family has been on the the property here in western north carolina for fifty years. Recently duke took over from progress energy. We have a small two acre tract inside the loop of a state maintained road. Up until now they would come in every five years or so and cut a few small trees and trim branches over the line leaving the understory which served as a privacy barrier. I had a nice little nature trail that I had cleared to enjoy the wildlife with nesting birds and wildflowers. Oh well, a few days ago a crew showed up and clear cut maybe a quarter acre of my property, eliminating our privacy and leaving behind what resembles a tornado debris field. I contacted a gentleman named Roy Smith who came out and essentially said, hey its under the wire and unmaintained. DEAL WITH IT. I am left with a huge mess that I am to clean. Warm fuzzy feeling for Duke ,Thanks for nothing.

  • Wow I feel violated… I’m disabled and honestly forget to pay My bill. So You’d think a simple phone call would fix the problem ? Nope a white pickup meter bandito disconects my power. OK so I call pay in full and told some time before midnight. that was at 10 am … I asked why couldnt they just call and remind me , the twit says we’re short of manpower. I said how about You and the meter bandito ..that’s a waste of manpower.. She actually told me it was a federal law. Also meter readers cant knock on the door and ask for payment because they get shot.. This cant be real … well anyway late fees no problem ( I was late) .. now a reconnect fee and no power all day.. They SUCK !

  • Duke Energy has also decimated tree cover in the Southside Neighborhood of Greensboro where our neighborhood borders Murrow Boulevard. Again, they removed whole trees and left major tree trunks and debris and removed what was a visual, sound and safety barrier between our homes and a busy Greensboro street. We received no notice and no doorhangers. Residents of Southside are devastated over the disaster left by Duke Energy and support Westerwood in getting redress through the city and Duke Energy.



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