Duke Energy Reviews and Complaints by Consumers and Customers

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Last Updated On: November 2, 2014

Duke Energy Corporate Contact

Business Name: Duke Energy Corporation
Corporate Address:
P.O. Box 1327
Charlotte, North Carolina 28201 USA

Customer Service Contacts

Corp Phone Number: 800-521-2232
Corp Website: duke-energy.com

Duke Energy Customer Ratings and Reports

Customer Ratings

Average Rating: 1.11 out of 5
Based On: 10 Reviews
Number Of Comments: 9

Consumer Loss Reports

Reported Losses: $6,549.00
Average Reported Losses: $654.90

Latest Duke Energy Complaint

Is Duke Energy a Rip Off, Fraud or Have They Scammed You? WARN OTHER CONSUMERS By Sharing

Category: Energy Directory ListingDuke Energy Corporation Listing

Made Me A Hostage In My Own Home

So I came home from work today to find a notice on my door from Duke energy telling me my gas had been cut off because they couldnt access the meter for pipe inspection ok I thought Ill call customer service and take care of it. So I called and asked the woman on the phone how they could do this without prior notice? she proceeded to tell me that they try to contact you five times before they do something like this well Im still waiting for them to contact me once.

After this she proceeded to tell me that there was a three hour window, wait did you say three hours? yes three hours so that meant that Id have to wait until at least 8:45pm on a Friday so there goes my Friday night not to mention I have to work tomorrow.

8pm rolls around and I decide to call back to see if the technician is anywhere near my house this time the gentleman on the phone tells me “I’m putting in for the service call right now there’s a three hour window for them to show up so now I have to wait up for them to get here at the latest 11pm I have to be up at 5am for work, I know this may be getting tedious but I call back at 10 and I explain to the woman on the phone I have to work in the morning I cant take a shower because I have no hot water the technician is now another 3 hours out so here I sit at 11pm waiting for them to not only turn on my gas but also light the pilot light on my water heater.

How is it right that I’m pretty much held hostage in my own home at the mercy of Duke energy and there’s nothing I can do because I’m the little guy, my only fault being that I have a job and wasn’t home when Duke decided to come knocking on my door.

Duke Energy – PO Box 840 Cincinnati, Ohio 45201

10 Most Recent Duke Energy Complaints

Consumer Comments For Duke Energy

  • Worst customer service.

  • My mom had her service disconnected which I understand if you can’t pay for service you don’t get it..however her power bill has been paid in full for a day and a half now..still no power..she is 70 yrs old I know she isn’t Duke.energy’s only customer..but when she makes arrangements to go home cause she thinks she has power then has to spend the night…and all day today so far..that is BS…its flipping a couple switches hit a few.things down…they don’t even flip the breaker…!!…dam Duke energy is that how.you want ppl to view.your company?….unfortunately ppl need you so get it done better than that…
    and flip the dam breaker at least!!!

    • Please post thank you

  • In December 2013 I went out of town for 2 weeks and while gone, I lowered my thermostat to 65 degrees- I usually keep it at 70-75 and I unplugged washer/dryer/tv’s lights. Keep in mind, while i’m gone there’s no one there turning on/off lights, running hot water, cooking, doing laundry, running a blow dryer/vacuum. Yet somehow, my usage was higher in December than in November and also higher than Dec 2012 when I DIDN’T UNPLUG ANYTHING OR LEAVE FOR 2 WKS.
    When I called customer service she jsut keeps insisting th reading is accurate. Yet when i ask how can she prove that she says irt’s a digital reading from up to a mile away. WHAT?! Then she’s goies onto make up the excuse that it was cold this winter. IT WAS COLD LAST WEEK, NOT IN DECEMBER. While I was out of town the temperatures were as high as 71 degrees where I live! I’m disgusted and want to know what I can do to fight this ridiculousness! My next move is t file a complaint with the BBB.

  • Duke Energy threating to cut off my power if I don’t pay a $250 deductible to have my late mother’s name taken off the account and mine put on. Lady "Shadawn" told me that it was due by end of day or early tomorrow morning before the transfer takes place other wise no power. That is extortion! I have called the Utilities commission (no calls back) I have even called other places no calls back. In the mean time what the heck am I to do. I only draw Disability and I don’t have $250. The woman even gave me a number to Helping Hands Ministry and Urban Ministries. These people are a joke.

  • My family has been on the the property here in western north carolina for fifty years. Recently duke took over from progress energy. We have a small two acre tract inside the loop of a state maintained road. Up until now they would come in every five years or so and cut a few small trees and trim branches over the line leaving the understory which served as a privacy barrier. I had a nice little nature trail that I had cleared to enjoy the wildlife with nesting birds and wildflowers. Oh well, a few days ago a crew showed up and clear cut maybe a quarter acre of my property, eliminating our privacy and leaving behind what resembles a tornado debris field. I contacted a gentleman named Roy Smith who came out and essentially said, hey its under the wire and unmaintained. DEAL WITH IT. I am left with a huge mess that I am to clean. Warm fuzzy feeling for Duke ,Thanks for nothing.

  • Wow I feel violated… I’m disabled and honestly forget to pay My bill. So You’d think a simple phone call would fix the problem ? Nope a white pickup meter bandito disconects my power. OK so I call pay in full and told some time before midnight. that was at 10 am … I asked why couldnt they just call and remind me , the twit says we’re short of manpower. I said how about You and the meter bandito ..that’s a waste of manpower.. She actually told me it was a federal law. Also meter readers cant knock on the door and ask for payment because they get shot.. This cant be real … well anyway late fees no problem ( I was late) .. now a reconnect fee and no power all day.. They SUCK !

  • Duke Energy has also decimated tree cover in the Southside Neighborhood of Greensboro where our neighborhood borders Murrow Boulevard. Again, they removed whole trees and left major tree trunks and debris and removed what was a visual, sound and safety barrier between our homes and a busy Greensboro street. We received no notice and no doorhangers. Residents of Southside are devastated over the disaster left by Duke Energy and support Westerwood in getting redress through the city and Duke Energy.



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