Duke Energy Ratings and Customer Reports
Total Reported Consumer Losses:
Average Reported Loss Per Consumer:
Average Rating: 1.00
Based On: 3
Reviews / Complaints
Number Of Comments: 6 commentsView / Write Comments ↓
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Most Recent Complaint
Duke Energy Customer Service
Duke Energy customer service needs some training on how to deal with customer’s problems. I am writing this email in my mother’s name. She is 85 yrs old lady and technology is not part of her life. She was schedule to have her power turn on today. At 12:00pm I called because we had no power. Customer service said we have to be patient and wait our turn.
I called at 3:00pm to ask again when she will have power. Again we needed to be patient.
After 5:00pm my son call about 5 times to find out about connection his last call was at 7:30pm and he explained to customer service that it was dark and they had no power. He was told by customer service to light some candles and be patient. What?
I called at 8:00pm and the first customer service told me we had power since the morning. I told her I had to picked my mother from the apartment because there was no power. She transferred me to Caroline 3616 who told me I needed to call maintenance and have the main power breaker turn on. That infuriated me. I told her why no one could have told us that before the office at the apartment complex was closed.
We call plenty of times.
She said it was not Duke Energy fault and if I wanted to have my 85yr old mother in her apartment I needed to have maintenance to turn on the power. What? Isn’t Duke Energy responsible for turning that breaker on? She kept arguing with me and I asked for a supervisor. She said she was a supervisor. I requested for my phone call to be recorded so I can have proof of this supervisor’s skills in dealing with an upset customer.
I requested someone else and Naomi came on the line. I explained the situation to her. Me being upset was Duke Energy’s fault because no body took their time to research and find out about the breaker early in the day when we call.
I know this is not the first complaint in regards customer services. I guess that customer service doesn’t care how they treat their customer because Duke Energy is the only power company in Orlando, FL . I hope the CEO will take a look at his company image.