Warn Others about: Lichi Super Fruit
Total Reported Consumer Losses:
$3,626.03

Average Reported Loss Per Consumer:
$116.97

Number of Complaints:
31



Lichi Super Fruit

Filed Under: Diet / Weight Loss
Corporate Name: Bainbridge & Knight Laboratories
Corporate Address:
773 Victory Hwy
West Greenwich, Rhode Island 02817
Phone: 800-375-2356
Email: mark@bainbridgeandknight.com
Contact: Mark Horowitz - Vice President of Sales & Marketing

Most Recent Lichi Super Fruit Complaints

#1 - Lichi super fruit scam

Reported Customer Loss =
$199.98
Posted By: Ycano47
Posted On: May 18, 2013

For Lichi Super Fruit Representatives

File a Response →

Dispute This Complaint →

I ordered the Lichi Super Fruit ”free trial” of this product not knowing that the company sends you a full bottle which again, I didn’t know I had to return within days if unhappy, which I am. The very same day trial period ran my account was automatically charged $99.99. I contacted the company and inform them that I was not satisfied with the product, but I was out of luck, they would not return my money.

However it doesn’t end there, less than a month after my call, they charged my account again $99.99 and have shipped a new order. I contacted Lichi Super Fruit this evening and spoke to Andrew, employee 124 and I complained about the charge, but of course, theres nothing that he can do, he said to wait for the product return it and they would refund my account.

By the way, nice Andrew offered to give me $50 back tonight and I get to keep the product — wait I told him I was not happy with the Lichi, why would I want to keep it and get 50% of my money back?

I hope I get to see my refund, this is s huge lesson learned. Thank you and if anyone can help and tell me how I should proceed ill really appreciate it.

Lichi Super Fruit Reviews, Comments Area

Note From Admin: If you want to comment on Lichi Super Fruit but your comment is actually a new complaint or review click the button below to file a new complaint. Submitting complaints or reviews as comments does not allow our system to track how many complaints Lichi Super Fruit has or how much money customers have lost to Lichi Super Fruit.

46 thoughts on “Lichi Super Fruit”

  1. lauren on said:

    How are you guys getting a hold of anybody? I tried calling the number above and any numbers from their website and either numbers have been canceled or the main line is always a busy tone. I have also tried e-mailing some different people and the e-mail states that it wasn't sent. Any other suggestions?

    Reply ↓
    • Jessica on said:

      (800) 443-2130.
      If you call early in the morning you should get an answer. :)
      I've called and the lady was very nice and understanding.
      Call asap.
      You will be o hold for no more then 5 minutes.

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    • Jess on said:

      (800) 443-2130.

      Reply ↓
  2. Audra on said:

    I came across this product from an ad on Facebook. I got all the way to the spot that I had to enter my card number in, I was entering the security code and clicked on the ? to see exactly what digits it was asking for, and it took me right back to facebook, nothing came up telling me that my transaction had gone through, I was back to my newsfeed on facebook. I figured it just didn't go through. A few days later, I had received the free trial, unexpected. Checked my account, and had been charged for the shipping & handling, ok fine. All that was in the box was the product and a packing slip. No phone number to call. Seemed pretty sketchy. Nothing was noted on there about having to call within 14 days. So I figured I would try it since I already paid. I used it for 4 days, started getting a rash all over my body, so I stopped taking it. It was May 1st when I tried to order the product. I didn't receive the product for a few days. Today is the 15th. I haven't had the product for 14 days!!! I got charged today $99.99 for a 14 day free trial for something that I didn't have for a full 14 days! I had to get the phone number from their website, customer service was horrible, probably the worst I've ever dealt with next to the cable company! I feel they didn't care that I had an allergic reaction, they just wanted their money as fast as possible. This product is a scam in my book. I understand that I should've read the fine print, but the 14 day policy should have been printed again on the packing slip, or in an email. It seems like a scam that they are making their money off people not reading the fine print.

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  3. Laurie on said:

    Total scam. Called to cancel today. Per Jamie they will not charge me again. Gave me reference of his name and date. We will see…… 100% sat guarantee but only refunded 50%? That's a 50% guarantee.

    Reply ↓
  4. Enyi on said:

    I want to know if this product actually works… I am trying to loose 20 pounds. And I am trying new products and came across this one.. Please some one let me know. Thank You !

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    • amanda on said:

      don't buy it. they don't honor the trial agreement. If someone lies about little things, they will lie about anything. They charged me $99.99 out of my bank account after only 7 days

      Reply ↓
  5. ali on said:

    thank you so much everyone. i am so glad googled this today as i received my product a couple of days ago. i called just now and they said yes, it states on your agreement that you have 14 days to call or they will send you the next batch at $89.99. i cancelled and they said to keep what i had and i got a cancellation number so hopefully will be all set. thank you all so much and sorry for your loss!!!

    Reply ↓
  6. Willetta on said:

    A word to the wise and anyone researching the Lichi diet, I have seen many people who have gotten what they wanted out of the product. I am going to try it myself but I found that it is much cheaper to buy it from a drug store or order it form some place other than the actual Lichi company as they have that suppressive auto billing clause at the bottom of the screen on the payment screen. If you want to do the lichi diet, google Lichi Superfruit and it will give you more economical way to purchase the product. I personally am not going to go for the free trial and just go buy it from walgreens for $12.99

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  7. Crissy on said:

    This lichi super fruit really seems to be working for me! But just as everyone else has stated, I was had a problem canceling through customer service! I canceled 10 days after my order was placed, and exactly 4 days later, I was charged 99 dollars…. I'm so livid with this company, I can't even describe it! I would recommend this super fruit product to anyone, but definitely go about purchasing it a different way!!!! This company is a rip off, nothing free about it.

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  8. Andy on said:

    Maybe next time go to GNC first or Vitamin World..it's only$12.99

    Reply ↓
  9. jo jo on said:

    Are you all for real ?? If you actually read the fine print it tells you that you need to cancel the subscription before the end of the trial date !! Now you all bitch and complain because of your stupidity !! The product does actually work as i have bought more from Walgreens. So stop whining and read the fine print dumb asses !!

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    • amanda on said:

      excuse me. what is wrong with you? I was charged BEFORE my trial date ended. actually 1 week. So stop calling people dumb.

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    • Heather on said:

      That's the problem, when you need to read the FINE PRINT!!!

      When you have to read the fine print you know you are dealing with a SCAM!!!

      I got my Free Trial…only to find several orders coming to my house with a $99.99 price tag. Oh, ya i was supposed to read the fine print. Clearly their product can't stand on the truth, they need to trick people.
      Let me guess, you work for the company. DON'T GET SCAMMED LIKE I DID!!!

      Reply ↓
      • shelly on said:

        Basically every product you buy online has some sort of fine print you should've read it. I was about to be done completing my order through the facebook ad and right under where it says complete order was a a big paragraph with all the fine print. They weren't hiding it. It was obvious, so I saw it and cancelled my order. Come on people. Nothing in life is free.

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        • Anonymous on said:

          Is it 14 days from the day you place. Order or 14 days after you receive product?

          Reply ↓
          • Jess on said:

            No idea! Call and cancel immediately (800) 443 2130

  10. Diana on said:

    I too am a victim of this company's trickery. I DO NOT WANT THE PRODUCT. I returned 2 packages, unopened. I am now informed I must have a tracking number, etc., etc. This is terrible. I do not want the product…it doesn't work….and I am being charged monthly for something I've returned. I will tell everyone I can not to buy this. I too will have to cancel my credit card. Being lured into a "free" trial and then being charged is really low. Your business practices are beyond low.

    Reply ↓
    • Terry on said:

      Can you buy this at the store im afraid to buy this but i really want to try this but dont want to pay so much for a free trail any suggestions???

      Reply ↓
      • Jess on said:

        Walgreens. :)

        Reply ↓
  11. BERNADETTE MELLON on said:

    Horrible! They charged my account $99.99 when I wasn't aware of it. I had to argue to get the money refunded. And they are making me pay for return shipping with tracking. DON'T BUY THIS PRODUCT, EVEN AS A FREE TRIAL, IT IS NOT FREE.

    Reply ↓
  12. lmd on said:

    Thanks everyone for taking the time to post! I was just getting ready to order this " free" trial and thought I should check out reviews first. I guess it still stands….if it sounds to good to be true, than it is.

    Reply ↓
  13. Inbal on said:

    Omg I was about to order ! THNK u

    Reply ↓
  14. Jennifer on said:

    BUYER BEWARE! I agree with all of the above comments stating that this is a scam and does not work! I got the flu a week after receiving and was advised by my doctor not to take anything in addition to the prescription drugs prescribed to me. By the time I recovered, another Lichi Super Fruit shipment had been mailed, although I had not received it. I called to explain that I had not even had an opportunity to try the first shipment and explained the extenuating circumstances. The "customer service" was awful! I even spoke with a supervisor. I was charged for both shipments and informed there was nothing they could do for me. To top it off, the product yielded NO results!

    Reply ↓
    • SMH on said:

      I ordered the trial it took them 2 weeks to get it to me… I JUST got it yesterday & started taking it.. I noticed TODAY I have a $99.99 charge on my account from LOVELICHI.COM…. I was VERY displeased.. I called them & waited about 10 minutes to talk to someone… The woman I talked to said my trial had ended, I explained to her that I JUST received their product yesterday… She apologized & extended my trial till March 17th, she also told me that I could jut get what the trail offered for 29.99 a month instead of paying for the package at 100.00 after my trial was over. She was very nice & as soon as I got off the phone with her my account was credited 99.99…

      Reply ↓
  15. Rebecca on said:

    Wow everyone here just saved me a big headache. I'm gonna look at GNC for product if not there then I quests if was not meant to be.

    Reply ↓
  16. eric on said:

    I see a bunch of whine asses that could've avoided all this' "Oh, poor woesy me" complaints. Simple solutionI Read, investigate, if you have the tools provided, use them. Protect yourself. Come on people! The times are a changing get caught up or get cut out!

    Reply ↓
    • anonymous on said:

      Yeah, your probably like the other guy. Cashing in. If we did or not read the final print. Its still meant to rip off people.

      Reply ↓
      • ccc on said:

        first of all, your all retarded if you are complaining that it being a rip off. read the terms there is a link at the botttom of the website page. it explains everything. not the companies fault if you didnt read it. you people get pissed off cause you want instant gratification. well folks get a grip, grow up and stop bitchin worse than a pregnant woman in a hot summer. get over it you did it to yourselves. read the terms first people. but can assure you no scam it is legit. people just think its a scam because they cant follow instructions or terms. cancelling your card to not pay is just the same as stealing if you follwed instructions you wouldnt have to worry fucking whine asses

        Reply ↓
    • anonymous on said:

      Read the rest of the complaints!!! Some People did returned the product unopened and still didn't refunded the money. Just like the small print read. How much more investigation do you have to do! Its a SCAM period!!

      Reply ↓
  17. Brian Pagano on said:

    This is clearly a scam and they are difficult to deal with.

    Reply ↓
  18. Terri on said:

    Thank you to everyone who posted and i hope reading this i caught it in time! i just got my "free" trial in the mail and started researching it more and found this page. I immediately called and cancelled my "subscription" and told them I DO NOT WANT TO BE CHARGED ANOTHER PENNY and the lady said she took care of it and there would be no more charges. To ensure they cannot I called my bank immediately and cancelled my card so they cannot take any more money out.

    Reply ↓
    • K Nicole on said:

      Same thing here…have not even received the product yet but cancelled my card! I tried to cancel my trial but they only extended it! I have to call back and send a bottle I have not received back! I read these reviews too late!

      Reply ↓
  19. Valerie on said:

    Wow! I just ordered this on the free trial but I will be contacting my bank TOMORROW!!! It's been a week and I still never received the 14 day trial amount. I'll just cancel my credit card and use another one so these low life thieves can't scam me!!!

    Reply ↓
  20. Patricia on said:

    My story is the same as other, ordered sample for $5.99, did not read about 14 days trial, then I keep receiving more products, they don't even send you a invoice telling you about you have certain days to return the product, no amount either, how I found out about the prices is when I saw my bank statements. What a rip off. Don't try Lichi Super Fruit, the steal your money. I am so upset, that is what I get to go for advertising that can get you later. I guess I am not the only one, got ripped off. They are scams. Hope somebody do something to them.

    Reply ↓
  21. discouraged on said:

    I printed out the terms when I purchased the "Free "trial in July 2012. I called well in advance of the end of my trial date was asked to continue but refused. That is when the charged my credit card when I was reassured there would be no futher charges. I was told to mail the unused product back when in the printed terms it clearly says you do not have to. I did at my expense anyway. Now after numerous calls to customer service I cannot get my "Paper check" Each customer service person I speak to has a differant story. I have written down each date I call and to whom I speak. I have even sent an email to coporate headquaters. I recently lost my job and reallky need my money back!

    Reply ↓
  22. kim on said:

    Got this product at the GNC It really works.

    Reply ↓
  23. Lose on said:

    Do anybody know if the stuff really work I been on it for 6 days ( the cleanse) and I'm still at 180.. But I guy minds from Walgreen on sale for 10.00 just in case you ever won't try it

    Reply ↓
  24. Anonymous on said:

    It says in small print when you purchase the 14 day trial kit about becoming a member if you do not cancel before the 14 days is up. Read before purchasing stuff people.

    Reply ↓
    • anonymous on said:

      Yeah, your probably like the other guy. Cashing in. If we did or not read the final print. Its still meant to rip off people

      Reply ↓
  25. Peggy on said:

    I'm having the same problem as everyone else. I signed up for the free trial for 5.99 shipping and a $1.04 international fee, it took 10 days to get to me then my account was charged $129.99, and they signed me up for another product that they said would enhance their product and charged me another $69.95 ( I did get that credited back and cancelled). I was so upset over the way things were handled I never even opened any of the packages. I was told to send the product back with a RMA # and they would refund my account. This was well over 6 months ago and NUMEROUS phone calls where they give you several different reasons for it taking so long, and I still don't have my refund. I've tried contacting Bainbridge and Knight to no avail. At this point it's the principle of the matter and I will be checking in to getting advice from an attorney. I will never recommend Try Lichi Super Fruit OR Rejuvenix (this is who my withdrawal from my bank account went to) to anyone, it's a SCAM.

    Reply ↓
  26. Doris Logan on said:

    My story is the same. I returned the product unopened via the website's instructions and received delivery confirmation from USPS. I have not received a refund and it was delivered on Oct. 29 to the company.

    Reply ↓
  27. Doris Logan on said:

    I'm having the same problem. I was charged the $2.99 trial fee and then shortly after, I was charged $129. After I cancelled, I received another shipment and was charged $139.98. I returned the package unopened, to the adress in Rhode Island that it said to send it to. I returned via USPS confirmation and the tracking showed that it was received by Lichisuperfruit. I still have not received a refund and they received it on Oct. 29. The email to the company just keeps bouncing back to my email address.

    Reply ↓
  28. layla on said:

    I also have just been scammed and mislead. My account was charge the amount after I have cancelled and they told me to get my money back I would have return the unused product. What a scam and a misleading ad of FREE for 5.99. Please be aware!!! Nothing is ever FREE.

    Reply ↓
  29. Latanyak702 on said:

    My story is also the same. I was charged $129 one week into the 14 day free trial. It took a week to receive the product and I cancelled a week after receiving my shipment believing i still had 7 days before the end of the trial. I received a confirmation email advising that the order would be cancelled and that i will not receive any further charges, however, the next day my account was charged $129. I was told tha the free trial starts the date you place the order, not the date you receive the shipment. After a lengthy argument, I was told to send the product back and a refund would be issued. I paid $15 to ship priority and track the merchandise. It was received by Lichi Superfruit on 7/31 and my refund still hasn't been issued. I call every week and am told that an email has been sent to corporate to issue the refund and that i am on a refund list. I feel that I have been swindled and may never see my money. DO NOT go for any free trials that ask for your credit card number. They are scams

    Reply ↓
  30. Beth E on said:

    My story is the same as above, only I never received the trial box despite a USPS delivery confirmation. I have been charged twice so far and still no product. $268 total. They are now saying that if I return the 2nd package… which also is not here, that I can receive a refund for it only. My bank is saying they can't do anything. Don't Try Lichi Super Fruit

    Reply ↓

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