Sears Reviews SnapShot

Last Updated On: November 13, 2016

Sears Contact Information

Business Name: Sears Holdings Corporation
Corporate Address:
3333 Beverly Road
Hoffman Estates, Illinois USA

Sears Customer Service

Sears Phone Number: 847-286-2500
Company Contact: Edward S LampertCorp Website:

Sears Ratings

Average Rating: 1.19 out of 5
Based On: 134 Reviews
Number Of Comments: 25

Sears Reports

Reported Losses: $50,715.96
Average Reported Losses: $378.48

Most Recent Sears Complaints

Is Sears a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Category: Department Stores Directory ListingSears Holdings Corporation Listing

Horrible Customer Service and Repair Crew

Bought a microwave on line at sears, that fits above my stove. After 3 months is blew/ called sears they sent a repair guy out who with in 30 seconds and with out even opening the front panel said that this is what is wrong. I then received two parts in the mail, then I had to wait another month for my appointment and the window was between 8am and 5pm. Some window! That is a day! Well they never showed up, they never came. I took a days vacation for this appointment.

I called and called and every time I called they would give me a new time which kept getting moved back. Until I was told at 5:10pm that they are not coming as it is a two man job. I wasted my entire vacation day waiting for sears to show up and they never did! So I schedule another appointment on a saturday as I can not miss work, well only one guy showed up. I had to have my porter help remove the microwave.

The parts that they sent were the wrong parts. The 2nd repair guy wanted to leave the microwave on the floor of my small apartment until he could return. I told him to put the microwave back up as your track record for showing up and having the right parts are p**s poor to say the least.

The repair guy told me that sears does not care if we write the better business bureau or if I yelped. They just do not care! I never even mentioned I was going to do this but seeing how sears does not care! I decided to wrote a review, will I care enough and I will never shop at this store again… Ever! They do not care. They show up without knowing what to do. They suck! Too bad, no wonder they are no longer the best store as they were years ago. They are cheap.

My microwave cost $369 dollars. I did not have to pay for part or labor as it under warranty. Well the labor was $173 and the parts were $239. Heck that cost as much as the microwave. Kiss off sears you suck.

15 Most Recent Reviews About Sears

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  • Richard Villasenor

    I have a sears mattress that has two what I call deep impressions where we sleep and have filed a complaint with the sears customer service. We bought the 10 year warranty. They have asked me to send them pictures but they keep asking for more impossible pictures first ones i missed the model tag. The next set were blurry The next set was not close enough. The next set the don’t want the ruler on the button or seam but the mattress is a diamond tuck seams no buttons. it is very uncomfortable to sleep in. You literally have to climb out of bed. Sears has The worst customer service that I know of compared to other reputable stores. That extended warranty was not cheap. Then you wonder why sears is closing down stores. Bad management and service. Id rather work with a sears tool than the people you have at the customer service. at least the tool isn’t rude and inconstant.

  • Horace Cense

    I’ll never shop Sears again. I bought a mattress “On Sale” in Harlingen, TX only to see the price as a dollar less after the sale was over. I cannot abide with deception.

  • jspots

    I filled a complaint about loss prevention two weeks ago and have received no response . I need a response ASAP this is a serious matter that cost me false arrest all my belongings of personal items were left in their hands . While incarcerated they used my bank card to make purchases . I need communication immediately please


    they said I owe them over 7000 dolars on my credit card got so fraud on my some is but not that much.. got me lawyer .. and private investigator…yesterday 22 people that I know cut there sear card… sears is a joke

  • Cara

    Brought in a DVD/VHS combo in working condition. The silver piece broken on the outside was not an important piece to fix and probably could not. Otherwise the machine only need cleaning on the inside. Cleaning was never done. I was also told the silver piece could not be fixed and VHS tapes did not play because the silver piece had damage inside. Now nobody knows where my machine is. To me it sounds like it was damaged during repair. The worker said that’s the way it goes. I will never have the repair center fix anything again.

  • John

    This is the second time I have submitted a complaint to sear and have heard nothing, The last time I submitted my complaint it told me I would hear from someone within 5 to 7 days that never happened. I am a very loyal customer of sears and the craftsman tools, I have been purchasing craftsman tool for many years. I purchased a craftsman 2.0 amp variable speed multi- just over a year ago, I started to use the tool a week ago and while i was using it it just stopped working, i took the tool back to the sears store and they told me they could do nothing about it because it had been a over a year that i purchased it, i think that is very unfair, this is the first time that i have ever had a problem with any craftsman tool and that i have been a very loyal customer of sears, craftsman tools and all of sears products for my entire life. If sears dose not replace this broken tool I will never purchase another thing from sears again and i will tell everyone i know what pour customer service sears has and will not stand behind there products.

  • The worst customer service

    I called Sears right after their second failed repair service to fix the light on the range (the indicator that the burner is on stays on and never goes off.) I was told that their policy is that if on a second attempt the work is not completed and you call the same day, they will have someone call back within a couple hours and have someone back out within 24 hours.
    I got no call back that day as promised so I called the next day. I was put on hold and then finally transferred to a supervisor. I told the supervisor that this would be my third time having to be home for a 4 hour window to fix the same problem. She put me on hold forever. The wait for the supervisor was so long I had to disconnect to attend a scheduled meeting.
    This morning I called again and was told I would need another 4 hour window to wait for them to come out and (attempt) to fix it. I asked for a supervisor. I was put on a long hold again. When I finally reached her she offered nothing else but the same window. When I asked that I be placed at the front of the schedule, I was denied. I said that this was crazy as this was not a first call to make a warranty repair but the THIRD. There must be something that can be done as I had invested much time. I was told nothing special could be done. I then said the warranty was misleading. One would expect something to be fixed the first time but surely the second.
    I was offered to be transferred to the warranty department. I said no, I want you to work with me so I don’t have to be home another 4 hours. The supervisor hung up on me.
    I called back, asked for a supervisor and was put on a long hold again. This time I got the name and number of the supervisor. When I asked for the supervisor to help me as my situation was unique, a third visit, to get the light repaired, I was told she could do nothing more than what the regular customer service person I spoke with could do. I said, then why bother having a supervisor when you simply have no more authority than those that work for you? This supervisor then hung up on me.
    I then called customer relations at the corporate number. The person started by reading back to me the notes that the two supervisors that day had put in. They read “the line went dead while on the phone with me” and that “they immediately tried to call me back when the line was disconnected but I did not answer.”
    I told the gentleman that this was convenient for them. They hang up and then imply you were the one who did it and then put in the system notes their attempt to call back without my picking up. How odd that both wrote exactly the same thing when in both cases, I never had a call back (let alone I believe they hung up on me.) The rep told me that I should be trying to work with him to get the stove fixed and not focusing on these things. I then asked why he found it necessary to read these notes from the supervisors to me? Why was he not trying to fix the stove? Why was he reading the notes and not referring to my multiple calls for repair? Why was he not trying to get me scheduled for the front or back end of the 4 hour window?
    He paused for about 10 seconds and said “what do you want me to do?” I said, “I want you to help me not wait for more 4 hours for a visit to repair a light issue on my range that was not fixed the first and second time and for which I am now not confident will be repaired on the third visit as your third party repair companies do not stay long enough to test their work.” He said “I cannot do that.” I then said, well, I have been on the phone with wait times for the first repair, then time again for the second repair with wait times and holds again, then the calls after the failed second repair attempt and now today more holds and waits and two suspect disconnects and now you are telling me that your special division for customer relations can do nothing more than the call center lowest level person which is to schedule me again for another 4 hour wait?
    Yes, that was the case. I told them to put me in for another 4 hour window which will require me to stay home another day. And please not that Sears has lost a customer for life. I would never buy from Sears again and I would find a way to let others know to avoid Sears because dealing with Sears is a nightmare.

  • traveldiva234

    These comments are right on target. I ordered a washer and dryer, which online said it was in stock and would ship to me in 3 days. We then sold our washer/dryer after purchasing the washer/dryer from sears. each day the washer/dryer was supposed to be delivered, I was getting a call to cancel – saying "it did not come in today but will DEFINITELY be here tomorrow.". Well, tomorrow came then the next day, so on and so on. Here we are 2.5 weeks later with no washer and dryer but I have paid for it. Customer service is in India and they can’t understand me and I can’t understand them when I try to call to discuss/go off on them. I will never use Sears again and would suggest to others not to use them. I do think they are going under and hate to say they deserve it d/t poor customer service, not delivering products as promised, etc. I am really worried I will never get my $3000 set even though I have already paid for it. What happened to the Sears I used to know and love????

  • Jim

    I went to Sears store in O’Fallon Mo on hgw. K on Sat. 3-1-14, to purchase a dishwasher. We purchased the dishwasher from the store Mgr. named Jeff. As he rang the purchase up that included installation he made a mistake and rang up taxes. He recognized this was wrong and rung up the purchase without taxes. I assumed that he deleted/voided the first ring. When I got home my account was charged double ($1538.04), we called back immediately, to speak with Jeff. He stated that there is nothing he could do that this is Sears’s policy? Is this really Sears policy or just a bad mgr. ? I went back to the store to discuss, he then at this time gave me the first voided receipt from the first mistake he made, he said he forgot to give to us. Meantime I’m still charged in my account double. I ended up cancelling both orders after this and he gave me paper receipts and I also requested email receipt’s. I got home checked my account and still charged double nothing has been corrected yet, also I did not receive any email receipts. I called back to speak to him and have him send the email receipt’s as requested he refused to help and said he could not do this?
    This is possibly the worst I have been treated anywhere. Is this really Sears’s policy or just a bad store Mgr.? Through the years Sears has always been the store to count on for customer services. In the future with the competition I really do not know how Sears will make it with Mgrs./employees and store policy like this. If this is not consumer fraud, scam, or just stealing I don’t what is. I’m sure that one of the television station would love to run a story on this consumer scam you have going.
    Please let me know that this is not the future of Sears.

  • jeffa43

    The worst company I have ever dealt with…. EVER!
    My dryer stopped working, and I called sears to buy a new one. I provided a serial #, and said I need to replace this item.
    They told me exactly what I needed. Next day a dryer shows up that is the wrong item… not even close.

    I call customer service, and they place me on hold for 1 hour. I hung up and called back asking for a Manager. After ANOTHER one hour, I asked if she can call me back when she figures it out. I never get a call. I call back 2 hours later, and I am told, it is not our fault your tenants refused the order!!!!!! I did not refuse any order, nor do I have tenants living with me. All I need is my dryer replaced.
    We are going on 6 hours, and I still have no answer or call. Last thing I was told was, you do not need a cable or an elbow arm?!?!?! …. HUH! What… Maybe if you spoke English, we could resolve this simple problem. This is a joke…oh, they still have my money. MY DRYER BROKE!!! HERE IS THE SERIAL #… I NEED TO REPLACE IT!!! That is not hard!!!!!! Shockingly bad service.

  • guest

    sears customer service is terrible and rude. They cannot be understood because of thier hevy foreign accents. I tried dealing with them and got hung uo on for asking to speak to another person and then again placed on hold for almost an hour before they disconnected me. NEVER USE SEARS SERVICE, NEVER BUT A SEARS PRODUCT AND NEVER DEAL WITH A COMPANY ASSOCIATED WITH SEARS. I can see why they are going under…..they suck plain as simple…..





  • James Church

    Never, ever by a mattress from Sears. Their warranty is worthless! You will not be allowed to take advantage of any sales on an exchange. You will only be allowed what you paid on the full purchase price of another one. Meaning you will be allowed be given nothing.

  • Alan Auld

    I made a large $1200.00 purchase on Nov29 while visiting out of state and sales agent said it could be picked up at my local store.
    I got a call on Monday my order was in and I arrived Wednesday at 9:30 am to pick up and was told it already was. What the Hell, I said. I got the receipt right here, I said look up you camera and see who got it. Replied back that’s too much trouble!
    Well, I ‘am not leaving with out a $1200.00 tool box!!! Sears get you s**t together, why are your stock holder losing money! Is this a inside job? The store is in Marion, Illinois! I will talk to any Sears Company person and prove my situation! Sears don’t let us down!

  • Sandy

    I am letting anyone know who is interested in a appliance from Sears – do a Print Screen of any sale at the beginning of order if you want to get the sale price! I was trying to order a range for the sale price offered of $719.99 – after I looked up the matching microwave I wanted and went to check out the price of the range jumped to $899.99. When I called customer service I was told they could not give me the lower price unless I had a print screen of the lower price. I didn’t think I needed one, but will in the future.

  • Myra

    Sears customer service is S**T! The freezer half of my less than 2 year old
    kenmore elite refrigerator is not working, everything in it is defrosting and
    the earliest EMERGENCY service call I can get is NEXT MONDAY – one week!!! I
    spoke with 4 of their customer service reps and the store manager at the Sears
    where I purchased the refrigerator all to no avail. There will NEVER be another
    interaction with SEARS. I also am going to let my lousy service experience and
    their sub par merchandise be known on any and all social media sites.

  • kenneth crawford

    do not buy a kenmore slide in, model 790.41029801, black, purchase on 2-23-10, we have not been able to bake in the oven alsway get a arrow f95,all wireing has been replace, with 5 house call to correct the problems,

  • Rolanda Brown

    Pathetic service for order 442397134…I have been waiting on a car seat that was to be delivered to the store since December 13, 2013. No one on line or at the local store in Fairbanks AK has been able to help resolve this matter. It’s no wonder the company is **** near bankrupt, it’s run by idiots!

  • earl wilbur

    My Sears Card had an expiration month/year of 08/15 – Yet Sears cancelled the card in Nov 2012 because of no activity for charging since 2008 – time slipped by – I have shopped at Sears and paid cash for items. I have had the account since 1970 and should of been advised before the expiration of the consequences. I called Sear to no avail, they would not re-instate the account – said I had to re-apply – They have all my Info on file to include SSAN, they could verify Info via phone without the hassle on re-applying for an account.

    • brandon

      so what is your complaint then?

    • jack

      In the card agreement it states the bank can close the account anytime they choose to. If the account is closed due to inactivity the bank is not required to notify you because this type of closing doesn’t impact your credit card.


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  • Margart Agilar

    This charge is a Sears/Citi Card charge account

    Charges were charged for an agreement pertaining to a Timeshare Sale/advertisement of which was declared non responsive and I cancelled as soon as I discovered the Business was closed and being investigted by the Consumber Affairs as no longer in business and I reported to the Attoney General and was declared as an investigation in prcocess to put the Owners of these companies in jail, I notified the 3 Credit Bureaus after Sears would not credit m y account and then Sears would send another bill with the charges and this went on for months until I notified the Consumer afairs and also the Credit Bueaus which has an alert now on my file and it is

    as to what happened and it is listed on my Credit Report as a investigation of Fraudulant charges as I did not sign a contract and I notified Sears CredtCard but no credit has been applied to my Account and they call me to ask me for a payment , I did not get the service I was promised for several charges amounting to over $4,000.00 and I am now receiving bills with high interest and late charges making the total even higher They would take the charges off and when I closed my account Sears would again put the charges on and this has been going on for a year and that is when I turned in over to the Consumer Affairs and Credit Bureau ,and the Atorney Generals Office as I did not receive any help in removing the charges.

    Thank you for your help!!!.


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