Sears Complaints, Reviews, Scam and Fraud Reports
Corporate InformationBusiness Name: Sears Holdings Corporation
Category: Department Stores
Complaint Directory: View Listing
Corporate Address: 3333 Beverly Road
Hoffman Estates, Illinois USA
Phone Number: 847-286-2500
Company Contact: Edward S. Lampert
Customer Loss DataTotal Reported Consumer Losses:
Average Reported Loss Per Consumer:
Consumer Ratings DataAverage Rating: 1.28 of 5
Based On: 79 Reviews / Complaints
Number Of Comments: 18 comments
Most Recent Complaint About Sears
Lost wages exceed cost of new appliance!
I bought a Kitchenaid fridge from Sears in the Sears Eaton Centre store in Toronto. I paid $1700 for the fridge and decided to upgrade with water dispenser and ice maker. 18 months after the fridge was delivered, both the ice maker and the water dispenser stopped working. I called Sears Customer Service because I had also purchased the extended warranty for an additional $300.
A Service Technician was promptly dispatched and I was advised I would have to block the full day and would be advised the evening prior concerning a 4-hour block of time to expect the technician. I make over $500/day but i wanted this fixed. Naturally, my employer is not interested in providing paid time to get an appliance fixed – so that meant taking a vacation day. Loss of $500.
Technician couldn’t fix the fridge and said he needed to replace valves that would have to be ordered. Turns out, they had to be back ordered so there was a delay. Finally, got word and blocked another day – only to be told the night prior that the technician was sick and could not attend. Annoying, but I didn’t lose a day’s work then. Rebooked and a different technician eventually came – but once again, I had to book a vacation day. I was now at $1000 lost wages. This technician disagreed with the first one and did not replace the valves. Thought he had fixed the problems and left the valves with me.
The next morning, I discovered my freezer drawer was frozen in place and I couldn’t open it. I realized immediately that something was very wrong. I called the Service Department and was told they could send out a technician that day on an “emergency” basis but I needed to be home all day. Water was leaking from under the fridge and I was concerned about tenants below me – so although I had a legal hearing to attend, I had to quickly arrange a substitute to go in my place and I took the day off. Up to $1500.00 lost pay and quickly approaching the cost of a new fridge – beginning to become extremely annoyed.
The same technician showed up and apologized for not connecting the water line correctly to the ice maker. Water had sprayed inside the freezer and had frozen. He did his thing and assured me everything would work. Surprise, surprise. The ice maker made one tray of ice and that was it. So another call to the Customer Service and another date booked. I was very specific in advising that I would not be available in the morning of the date selected as I had a conference call with business associates in Hong Kong. The night before the call was slated, I received the automated call from Sears and sure enough, they had booked the technician for a morning visit – in complete disregard to my personal commitments.
I called Customer Service to register my concern and was told the technician was scheduled to hit my place first – an 8 am call so I thought that might work. I could leave him in my place if necessary and get to the office in time from my 9:30 am call to Hong Kong. I rushed home after the call and waited until 12:15 – 15 minutes beyond the specified time given by Sears. I called Customer Service again and was told the technician would be at my place within 90 minutes. So they were telling me it would be an afternoon service call after all.
This makes another lost day’s wages – we are now up to $2000. I have lost more money waiting for a technician than it would have been to simply buy a new fridge – but that is ridiculous isn’t it? After all, this fridge is not 18 months old and I am a single person so it is not exactly subjected to unusually heavy use. And so I wait – wondering whether the next technician is going to arrive or not. Will he disagree with everybody else to date and are we starting over. Will this fridge be fixed or not. I think it is absolutely unreasonable to think I’ll lose another day’s wages to be present for any more of their calls – that would put me up to $2500 and at that price, I probably would be close to replacing the fridge and the stove.
Totally unacceptable how a store doesn’t stand by it’s products or it’s service contracts. Unacceptable that they expect you to lose your own income to meet their supposed service demands. I am the customer. It is small wonder that Sears had to close the Eaton Centre store. With a non-existent service attitude, I suspect their customer base simply declined to the point where they could no longer afford the taxes or the utilities of a downtown store. How long will it be before they become a non-existent memory on the Canadian retail landscape?
Sears Canada Yonge and Dundas Store – 290 Yonge St Toronto, ON M5B 1C8 Canada
Sears Reviews and Complaints
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I called to have my ice maker fixed. They sent someone out who drove 3 hours to get here. He...
Complaint Filed By: RICH On: December 12, 2013 Rating: 1 out of 5
Asked for a return label to return store pick up item that was defective. I waited 4 days for item...
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Complaint Filed By: maria On: December 10, 2013 Rating: 1 out of 5
We THOUGHT Sears was a reputable company. So we met with a representative to have two bathrooms replaced. She did...
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Complaint Filed By: Chris Holt On: December 4, 2013 Rating: 2 out of 5
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Faulty Gas Dryer
Complaint Filed By: GORDON WEEDMARK On: October 2, 2013 Rating: 1 out of 5
I had three problems with my Maytag dryer, the same issue every time. Sears said it wasn’t their responsibility it...
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Complaint Filed By: Katherine Halton Berns On: September 17, 2013 Rating: 1 out of 5
It is horrifying to sell this horrible prop for Halloween. Get this off your shelves! I’ve been a loyal customer...
Home Improvement/bathroom not started as promised
Complaint Filed By: Marie Thompson On: September 17, 2013 Rating: 1 out of 5
Sears Home Improvement / bathroom not started as promised – six-seven weeks completion. Contract signed 6/7/2013, as of 9/16/2013 no...
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Complaint Filed By: Daniel Weiss On: July 25, 2013 Rating: 1 out of 5
My washer broke down I called for a repair and I was told the earliest is 8 days later. Unheard...
Sears is Charging State Tax on ALL On-Line Purchases, and then Ships Carelessly
Complaint Filed By: yacare On: July 19, 2013 Rating: 1 out of 5
My first purchase at sears.com has been terrible, despite having made hundreds of purchases from other websites, I failed to...
Sears Service Center Be very careful
Complaint Filed By: Jason FLannery On: July 18, 2013 Rating: 1 out of 5
Service and follow up at its worst. Be very careful when having repairs done at Sears.. I took my Jeep...
Why Sears Diehard Batteries Fail Prematurely
Complaint Filed By: BobAutoTechMS On: July 12, 2013 Rating: 1 out of 5
My DieHard Standard lasted just 38 months. Since the sticker on the top read “Maintenance Free”, I never checked the...
Sears Credit Card Company
Complaint Filed By: Connie Elliott On: July 3, 2013 Rating: 1 out of 5
I have not had a Sears Credit Card for many many years. I walked into a Sears and they asked...
Sears Kenmore Washer Will Not Supply Hot Water
Complaint Filed By: Gary Harp On: July 2, 2013 Rating: 1 out of 5
Kenmore Washer will not supply hot water to wash or rinse cycle I have had a problem with my Kenmore...
Sears Junk Mattress Not As Advertised
Complaint Filed By: Jerry Sachs On: July 1, 2013 Rating: 1 out of 5
Purchased SEALY POSTURPEDIC FRANCHESCA KING MATTRESS from Sears. Advertised that it had “A reinforced edge lets you sit and do...
Sears Doesn’t Care
Complaint Filed By: Mrs.Kontis On: June 26, 2013 Rating: 1 out of 5
I called round noon today to ask a question about a small appliance. The phone rang and rang about 50...
Complaint Filed By: W. THOMAS On: June 24, 2013 Rating: 1 out of 5
I put a lawn mower in the layaway at Sears a the Hickory Ridge Mall. Memphis TN. Went in every...
Sears Lawn Tractor Parts
Complaint Filed By: Jack Brooks On: June 17, 2013 Rating: 1 out of 5
On June 09-2013 I placed a order for some lawnmower parts with Sears Parts Direct and charged it to my...
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