Sears Complaints, Reviews, Scam and Fraud Reports
Last Updated On: February 11, 2016
Sears Ratings and Reports
Consumer Loss ReportsReported Losses: $50,215.96
Average Reported Losses: $383.33
Customer RatingsAverage Rating: 1.20 out of 5
Based On: 131 Reviews
Number Of Comments: 20 comments
Latest Sears Complaint
Placed on Mar 19, 2015
Total: 2 Items
Best Home Furnishings Bradley Space Saver Power Recliner $1199.98
review this product
Ordered two recliners in March. They were delivered about two months later. When delivered, one arm on one chair was falling off the side. They ordered a new one and delivered it about six weeks later.
Now, both arms are falling off both chairs, both chair reclining mechanisms are broken, stuffing in both chairs has compressed in backs and seats and we are sitting on the frame boards.
Called Customer Disservice. First hardly speaks English says 30 day warranty, you are out of luck. Passed onto the next level, same exact thing. Passed to the NEXT level and talking to an American girl in “Sears Online Customer Service.” She reiterates “only 30 Day Warranty.” I explained it has only been six months and both chairs have disintegrated. She said “You shouldn’t have bought them!”
Finally she gives me the number for a company that is supposed to provide service AFTER the 30 days. I call them immediately and the number is DISCONNECTED!
I feel that I have been robbed!
Sears Reviews and Complaints
Reward Program Scam
Complaint Filed By: Jason Scudder On: February 11, 2016 Rating: 1 out of 5
I redeemed 20,000 reward points at the beginning of January 2016 for a $200.00 Sears gift card. Rewards program tell...
HOME IMPROVEMENT CONTRACT HOSTAGE
Complaint Filed By: ERMA On: February 11, 2016 Rating: 1 out of 5
I contacted Sears through an e-mail solicitation to repair and tiled my kitchen floor. A representative came out on 12/2/15...
Refrigerator waiting in service four weeks
Complaint Filed By: Patricia Brownlee On: February 11, 2016 Rating: 5 out of 5
My Case # is 3970958. I had a service tech to come out on Dec 23th to fix my Maytag...
Not owning up to contract
Complaint Filed By: N Carrington On: February 11, 2016 Rating: 1 out of 5
I purchased a Frigidaire refrigerator from sears in October, its now 1/7/16, my freezer is not freezing and my refrigerator...
LOUSY CUSTOMER SERVICE ON BRAND NEW PRODUCT
Complaint Filed By: Diana On: February 11, 2016 Rating: 1 out of 5
On Dec 4th, I purchased a brand new refrigerator and freezer from our local sears in Colville, WA. The earliest...
Complaint Filed By: Tarik On: February 11, 2016 Rating: 1 out of 5
I purchased new washer and dryer from Sears in Hawksbury on October 21 2015 shortly after the dryer started making...
Sold me a product that they refuse to service
Complaint Filed By: Richard M. Anderson On: February 11, 2016 Rating: 1 out of 5
In Oct. 2012 I bought a Sears Hybrid water softener system. The tank does not drain completely and there is...
Bait and switch on-line sales
Complaint Filed By: name_not_given On: February 11, 2016 Rating: 1 out of 5
I ordered & paid up front for a set of Hankook Dynapro AT-M 265/75-16 light truck tires last week, but...
Charged me twice
Complaint Filed By: Jose On: February 11, 2016 Rating: 1 out of 5
Went to Sears purchased a few things didn’t think nothing of it but cashier made me run my card twice....
6 weeks without a fridge?
Complaint Filed By: Erin On: February 11, 2016 Rating: 1 out of 5
I purchased a Kenmore Refrigerator from Sears on 10/17/2015. We picked it up on 10/22/2015 and plugged it on 10/23/2015....
Complaint Filed By: John A Scarpa On: February 11, 2016 Rating: 2 out of 5
Recently had reason to attempt to obtain a repair to my two year old Sears Kenmore refrigerator under my extended...
Terrible customer service
Complaint Filed By: Jubaur On: October 10, 2015 Rating: 1 out of 5
I am having difficulty with your customer service in returning an item that I bought online. I ordered an item...
Overcharged for Ice Maker
Complaint Filed By: M. Taylor On: October 10, 2015 Rating: 1 out of 5
I called Sears to replace the ice maker in my Kenmore refrigerator. They sent a repair man out who quoted...
FAUX COLLECTION LETTER OF $103.00
Complaint Filed By: J. C. Miller On: October 10, 2015 Rating: 1 out of 5
I received a letter from “Sears National Claims Center” PO Box 601509; Dallas, Texas 75360-1509 on 09/01/2015. This was to...
Complaint Filed By: Tim On: October 10, 2015 Rating: 1 out of 5
Had a washer and dryer scheduled for delivery between 4pm and 6pm. Had a million things to do but came...
Complaint Filed By: George K On: September 29, 2015 Rating: 1 out of 5
I purchased a Craftsman power tool with a one year warranty on Sears.com on Aug 27, 2014. I received it...
Warranty and Rude Customer Service
Complaint Filed By: B Harden On: August 25, 2015 Rating: 1 out of 5
“I Purchased a extended warranty on my lawnmower and the Screw that holds the blade was cut in half while...
Protection Agreement Complaint
Complaint Filed By: Philip Rudman On: August 25, 2015 Rating: 1 out of 5
We have a protection plan on our self propelled lawn mower. We are having problems with the mower that we...
Not Approved… Why?
Complaint Filed By: Kajaffa King On: August 25, 2015 Rating: 1 out of 5
I have applied on two separate occasions to Sears WhyNotLeaseIt program. Both times I have been told that I could...
Do not buy there
Complaint Filed By: HONEST2015 On: July 16, 2015 Rating: 1 out of 5
DO NOT BUY ANYTHING FROM SEARS! They lie to people and hide things about the warranty of their products. They...