Sears Complaints, Reviews, Scam and Fraud Reports
Last Updated On: May 17, 2016
Sears Ratings and Reports
Consumer Loss ReportsReported Losses: $50,215.96
Average Reported Losses: $380.42
Customer RatingsAverage Rating: 1.19 out of 5
Based On: 132 Reviews
Number Of Comments: 20 comments
Latest Sears Complaint
Appliances and Installation Price increases
I paid for installation and removal of water softener for $199.00…company came out to install and charged me additional $200.00 plus to install.
They rescheduled 2 times for delivery and installation. Their upfront fees unclear. The only reason I ended up paying extra is to get the water softener installed and be done with my 2 month process.
Biggest hassle I have ever experienced. Service and communication horrible. I will never use Sears again for any appliance. I will not shop there anymore as well. I find services rendered and additional charges jacked up when coming to install is company dishonesty.
Shame on you.
Sears – Westminster
Sears Reviews and Complaints
Reward Program Scam
Complaint Filed By: Jason Scudder On: February 11, 2016 Rating: 1 out of 5
I redeemed 20,000 reward points at the beginning of January 2016 for a $200.00 Sears gift card. Rewards program tell...
Complaint Filed By: John Katitus On: February 11, 2016 Rating: 1 out of 5
Placed on Mar 19, 2015 Order #802998533 APR28 Delivered Total: 2 Items Best Home Furnishings Bradley Space Saver Power Recliner $1199.98 Qty:...
HOME IMPROVEMENT CONTRACT HOSTAGE
Complaint Filed By: ERMA On: February 11, 2016 Rating: 1 out of 5
I contacted Sears through an e-mail solicitation to repair and tiled my kitchen floor. A representative came out on 12/2/15...
Refrigerator waiting in service four weeks
Complaint Filed By: Patricia Brownlee On: February 11, 2016 Rating: 5 out of 5
My Case # is 3970958. I had a service tech to come out on Dec 23th to fix my Maytag...
Not owning up to contract
Complaint Filed By: N Carrington On: February 11, 2016 Rating: 1 out of 5
I purchased a Frigidaire refrigerator from sears in October, its now 1/7/16, my freezer is not freezing and my refrigerator...
LOUSY CUSTOMER SERVICE ON BRAND NEW PRODUCT
Complaint Filed By: Diana On: February 11, 2016 Rating: 1 out of 5
On Dec 4th, I purchased a brand new refrigerator and freezer from our local sears in Colville, WA. The earliest...
Complaint Filed By: Tarik On: February 11, 2016 Rating: 1 out of 5
I purchased new washer and dryer from Sears in Hawksbury on October 21 2015 shortly after the dryer started making...
Sold me a product that they refuse to service
Complaint Filed By: Richard M. Anderson On: February 11, 2016 Rating: 1 out of 5
In Oct. 2012 I bought a Sears Hybrid water softener system. The tank does not drain completely and there is...
Bait and switch on-line sales
Complaint Filed By: name_not_given On: February 11, 2016 Rating: 1 out of 5
I ordered & paid up front for a set of Hankook Dynapro AT-M 265/75-16 light truck tires last week, but...
Charged me twice
Complaint Filed By: Jose On: February 11, 2016 Rating: 1 out of 5
Went to Sears purchased a few things didn’t think nothing of it but cashier made me run my card twice....
6 weeks without a fridge?
Complaint Filed By: Erin On: February 11, 2016 Rating: 1 out of 5
I purchased a Kenmore Refrigerator from Sears on 10/17/2015. We picked it up on 10/22/2015 and plugged it on 10/23/2015....
Complaint Filed By: John A Scarpa On: February 11, 2016 Rating: 2 out of 5
Recently had reason to attempt to obtain a repair to my two year old Sears Kenmore refrigerator under my extended...
Terrible customer service
Complaint Filed By: Jubaur On: October 10, 2015 Rating: 1 out of 5
I am having difficulty with your customer service in returning an item that I bought online. I ordered an item...
Overcharged for Ice Maker
Complaint Filed By: M. Taylor On: October 10, 2015 Rating: 1 out of 5
I called Sears to replace the ice maker in my Kenmore refrigerator. They sent a repair man out who quoted...
FAUX COLLECTION LETTER OF $103.00
Complaint Filed By: J. C. Miller On: October 10, 2015 Rating: 1 out of 5
I received a letter from “Sears National Claims Center” PO Box 601509; Dallas, Texas 75360-1509 on 09/01/2015. This was to...
Complaint Filed By: Tim On: October 10, 2015 Rating: 1 out of 5
Had a washer and dryer scheduled for delivery between 4pm and 6pm. Had a million things to do but came...
Complaint Filed By: George K On: September 29, 2015 Rating: 1 out of 5
I purchased a Craftsman power tool with a one year warranty on Sears.com on Aug 27, 2014. I received it...
Warranty and Rude Customer Service
Complaint Filed By: B Harden On: August 25, 2015 Rating: 1 out of 5
“I Purchased a extended warranty on my lawnmower and the Screw that holds the blade was cut in half while...
Protection Agreement Complaint
Complaint Filed By: Philip Rudman On: August 25, 2015 Rating: 1 out of 5
We have a protection plan on our self propelled lawn mower. We are having problems with the mower that we...
Not Approved… Why?
Complaint Filed By: Kajaffa King On: August 25, 2015 Rating: 1 out of 5
I have applied on two separate occasions to Sears WhyNotLeaseIt program. Both times I have been told that I could...