Sears Complaints, Reviews, Scam and Fraud Reports
Last Updated On: November 23, 2015
Sears Ratings and Reports
Consumer Loss ReportsReported Losses: $45,711.91
Average Reported Losses: $384.13
Customer RatingsAverage Rating: 1.16 out of 5
Based On: 119 Reviews
Number Of Comments: 20 comments
Latest Sears Complaint
FAUX COLLECTION LETTER OF $103.00
I received a letter from “Sears National Claims Center” PO Box 601509; Dallas, Texas 75360-1509 on 09/01/2015. This was to attempt to collect $103.00. Reason: Unable to process check -MICR Quality) date of 08/18/2015. It even listed an account number/Reference number. I did in fact make a “stop payment” through my bank on the very date of service! Reason: The Sears repairman came to our home, was there NO MORE than 15 minutes. Reason for Visit: Frigidaire range oven didn’t seem to be heating properly. Findings by Sears Technician: Simply needed calibration adjustment (info showed to me in the handbook I had). No new parts…nothing else done. Technician also tried to convince us into taking out policy on ALL appliances in our kitchen (we already had insurance through American Home Shield) for all BUT the range :( We said “no thank you.”
I called CitiBank and spoke with a rep there. Our statement with Sears is ZERO!! We had resolved the stop payment check back in August! Sears made a fee “adjustment” to the ridiculous overcharge of the $103.00 and put the adjusted charge on our Sears credit card, which we then paid off.
My credit score is in the high 800’s and I was fuming when I got this “form letter” from a presumed collection agency stating that I owed the $103.00. Even tried to make any number of calls to the 1-800-326-1459 customer service number but what a joke!!! Every time I called, I was given a recorded reply that “agents are busy at this time…please call back.” RIGHT!!! Sure!!!
This has got to be a S C A M!!!! BEWARE people – don’t get hooked into thinking you owe money when you know you don’t!!
Sears National Claims Center – PO Box 601509 Dallas, Texas 75360-1509 | 800-326-1459
Sears Reviews and Complaints
Terrible customer service
Complaint Filed By: Jubaur On: October 10, 2015 Rating: 1 out of 5
I am having difficulty with your customer service in returning an item that I bought online. I ordered an item...
Overcharged for Ice Maker
Complaint Filed By: M. Taylor On: October 10, 2015 Rating: 1 out of 5
I called Sears to replace the ice maker in my Kenmore refrigerator. They sent a repair man out who quoted...
Complaint Filed By: Tim On: October 10, 2015 Rating: 1 out of 5
Had a washer and dryer scheduled for delivery between 4pm and 6pm. Had a million things to do but came...
Complaint Filed By: George K On: September 29, 2015 Rating: 1 out of 5
I purchased a Craftsman power tool with a one year warranty on Sears.com on Aug 27, 2014. I received it...
Warranty and Rude Customer Service
Complaint Filed By: B Harden On: August 25, 2015 Rating: 1 out of 5
“I Purchased a extended warranty on my lawnmower and the Screw that holds the blade was cut in half while...
Protection Agreement Complaint
Complaint Filed By: Philip Rudman On: August 25, 2015 Rating: 1 out of 5
We have a protection plan on our self propelled lawn mower. We are having problems with the mower that we...
Not Approved… Why?
Complaint Filed By: Kajaffa King On: August 25, 2015 Rating: 1 out of 5
I have applied on two separate occasions to Sears WhyNotLeaseIt program. Both times I have been told that I could...
Do not buy there
Complaint Filed By: HONEST2015 On: July 16, 2015 Rating: 1 out of 5
DO NOT BUY ANYTHING FROM SEARS! They lie to people and hide things about the warranty of their products. They...
Terrible Customer Service
Complaint Filed By: Robert On: July 16, 2015 Rating: 1 out of 5
I bought a new freezer from Sears and purchased the additional warranty. 3 months later the freezer fails and destroys...
Awful customer service
Complaint Filed By: kimba72 On: July 16, 2015 Rating: 1 out of 5
We had an estimate done a few weeks ago for a leaky refrigerator, and paid the $89 fee for the...
Dont buy a mattress from this place
Complaint Filed By: Anthony On: July 9, 2015 Rating: 1 out of 5
So I buy a $900 mattress from sears. I told the salesman that I am picky about mattresses and what...
Bad customer service
Complaint Filed By: DARYL GAFFORD On: June 19, 2015 Rating: 1 out of 5
Bought a washer and dryer to be delivered about on sunday. Delivered on thursday. Was supposed to set old ones...
Do they stand behind the products they sell?
Complaint Filed By: Rich Price On: June 12, 2015 Rating: 1 out of 5
I am writing to get some assistance, as i am having a terrible customer service experience. I contacted Sears with...
Complaint Filed By: Alice Jardine On: June 12, 2015 Rating: 1 out of 5
I can’t use the self cleaning option on the stove because it burns the paint on the part that covers...
Complaint Filed By: Greg Beers On: May 18, 2015 Rating: 2 out of 5
Purchased a Craftsman electric mower – nice mower, but you find out that repairs are cost prohibitive. The power on/off...
Complaint Filed By: John Moore On: May 6, 2015
I have been sending e – mails to a sears employee for over a year (Avelino Tamares) his e-mail address...
Appliance Repair Rip off
Complaint Filed By: Vito On: April 29, 2015 Rating: 1 out of 5
I had a problem with the micro wave oven they were there 5 times replace part and removal of the...
Loss prevention are the real thieves
Complaint Filed By: Maria On: April 3, 2015 Rating: 1 out of 5
I went to the mall to have some time by myself. I had a gift card from Sears from years...
Order Not Here When Guaranteed
Complaint Filed By: Tonya Mullins On: January 7, 2015 Rating: 1 out of 5
Ordered a floor mirror through sears on 18th and it was guaranteed to arrive at store for pick-up by 12-24....
Ruin Another Childs Christmas
Complaint Filed By: Francek On: January 7, 2015 Rating: 1 out of 5
Order placed online after 4 attempts to pay. After 3 calls and explaining to people that could hardly understand English...