Sams Club Complaints & Reviews

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Last Updated On: June 22, 2016

Sams Club Contact Information

Business Name: Sam's West Inc
Corporate Address:
2101 SE Simple Savings Dr
Bentonville, Arizona 72716 USA

Customer Service Contacts

Corporate Phone Number: 888-746-7726
Company Contact: Rosalind Brewer - CEO
Corp Website: samsclub.com

Sams Club Ratings

Average Rating: 1.49 out of 5
Based On: 50 Reviews
Number Of Comments: 30

Sams Club Reports

Reported Losses: $3,853.46
Average Reported Losses: $77.07

Most Recent Sams Club Complaint

Is Sams Club a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Category: Department Stores Directory ListingSam's West Inc Listing

Refund Scam!

I called Sams Club to get my refund of $55.00 for the upgrade to my card. I called on 10-2015 talked to Candace who said that it would take 4-6 weeks.

I called again to see where my refund was on 11-14-2015 again told to wait. I called on 12-8-15 talked to a supervisor Pam after waiting for an hour and she was going to call me back in 20 minutes that was two days ago.

Im on hold again 12-10-15 for 40 minutes waiting for a supervisor to come on the line.

They are the biggest scammers in the world!

Sams Club – 2101 SE 25th St Bentonville AR 72712 – 888-746-7726

Most Recent Sams Club Reviews


Consumer Comments For Sams Club

  • Jack Cordner

    Regarding CLUB # 4805, Billings, Montana: Do NOT place any on-line orders, on Sam’s website, and specify “Club Pickup.” At this Sams Club location there are as many different ideas on how the “Club Pickup” process works as there are employees at this location. Even the Assistant Managers were giving me wrong information. Compounding this problem is that this location is either unable, or unwilling, to properly handle phone calls from customers. Unless you are asking a very basic question, like what are your hours, you will be placed on hold for upwards of 20 minutes. THEN, some employee will pick up the phone; tell you they can not help you and then transfer you to yet another employee. On the “plus” side this Sams Club location is ok if you go there (in person) just to buy items off the shelves and pay at the check-out lane (the “front end.”) As to the online order I placed: The one item I ordered–a $488 Vizio TV–was available for pick-up around the time I had requested. HOWEVER, I wound-up cancelling my order because more than one employee said they were forbidden to fill online orders out of their existing stock. Less than 24 hours passed between the time I placed my online order and the time the item became available for pick-up. Based on this short time it appears the ONLY way this order could have been filled is out of this Club’s existing stock. I guess the employees who said this could not be done would have me believe that my order was put on a plane in Bentonville, Ark. and flown directly to Billings then delivered to this Club. (LOL!) I ultimately got my TV–from Amazon.com. I paid an extra $340 for a Samsung model which Sams did not have. As many people know the difference between Sams Club and Amazon.com is that Amazon.com’s entire business revolves around online orders. At Sams Club online orders are a small sideline business.

  • Judy

    We made the dreadful mistake of ordering mattresses and paid
    express shipping to have them delivered on 1/8. Before placing the
    order, I called their 888 number twice, to ensure that they would
    delivered on that date. The order came to approx. $1000.00. On that date
    no mattresses arrived. When we called Sam’s Club, they said the order
    was in process and that paying for express
    shipping meant they would just start the order a little sooner. We
    explained that we needed beds to sleep on and that we wanted to cancel
    the order. They said it was too late, because they were already
    processing it. They advised us to refuse shipment when the order
    arrived. The order finally arrived on 1/12, and we did as they said. We
    have yet to see a refund for the mattresses, despite several phone calls
    and they are now saying that the express shipping (over $100.00 extra)
    will not be refunded because we didn’t accept the delivery. I’ve been
    put on hold several times and told there is no one there who can help
    me. I asked to speak to a supervisor and was told that I am #30 in line.
    They must have a lot of upset customers. I wonder why. Then she hung up on me.

  • Clifford

    I bought through Sam’s gift cards. Both of the cards had no value on them when we tried to use them. I called Sam’s twice to have the problem resolved. On the phone for probably over an hour each time. Both times they could not get the problem fixed. Both times I was promised they would call back. It has been over two weeks now and they have not called back. They have the money and no incentive to help. Very disappointed with Sam’s. Don’t buy gift cards from them.

  • CalifornDrifter

    I’m a Business member at Sam’s club, either she goes or we start going to Costco. This is a demand and not just a request. Either Sam’s sends her down the road or they can have my membership back !!!!!!!!
    I’ll be watching the news for her dismissal or I’m gone to Costco for it all !!!
    My Wife, myself and my whole Family are OFFENDED over this and it can not ! be passed by as a slip of the tongue !!!
    I have many Family members and Friends that are going to stop going because of this, you have better make it right and not with her just saying she’s SORRY, it can only be fixed with her butt going out those doors for the last time.
    My name is here to see, they can look me up and then see if we go back

  • Beth Finch

    I have to complain against store #6435 in Tuscaloosa, al. They have adopted a poor policy of making us paying members lift our items to put in cart then lift it out , the poor cashier has to transfer it to another cart, then we have to then lift it again to the car, then again at home. Whew its too tiring to shop at Sams; We need Costcos in Tuscaloosa,Al!!!!!!!!! Annoyed……

    • Bill

      They are doing the same thing to us at the Sam’s Club in Irondale and I am 64 yrs old and have a bad back and they wanted me to lift a box with 3 gals of bleach and I refused to do it again, with my back it was all I could do to get it into the basket the first time and they wanted me to lift it again when all I had to do was scan it with the wand. That was crazy so finally two not one but two lifted it out and put it into another basket and scanned it. How stupid is this. Is Sam’s trying to loose customers ?

      • Maria Cruz

        yes; I do believe they are trying to lose customers; If they don’t trust their customers anymore than that than to treat them like thieves maybe they should lose all their customers!!!!!!

    • amanda

      They are doing the same in Dublin, OH. I spoke with a manager and she said it was sams new policy. I told her I was a customer not a servant and there is no customer service included in this new policy. I told her my membership is up next month and I’m not renewing.

  • Tired of Sam’s Club Pharmacy

    Problems with Sam’s Club Fishkill Pharmacy. Errors with script-serious ones. Management not responsive. In fact, when pharmacist at Sam’s Club made a serious error, the zone manager wouldn’t use her anymore but they still let her work at Walmart. Folks, your copay for drugs will be the same everywhere in the network. Go to your local pharmacy.

  • ex employee

    maintenance underpaid and over worked new ppl. that work in this department beware you will be doing way more than maintenance duties and other ppl. in that dept. will be no where to be found!!!!!!!!!!!!

  • harriet avis

    I have a complaint to make and all you have done has made me shop elsewhere and no it was not at Walmart ,it is elsewhere in Colorado Springs at Costsco. I haven’t made any large purchases up there but it is going to place soon if I don’t find some changes at our local Sam’s here in Pueblo. I have always but powdered form of Coffee Mate from here in Pueblo. NO LONGER AVAILABLE here. I got it elsewhere! My phone number is 719-545-2143 or cell 605-390-7799. It is up to you to how long you want my business or if I go elsewhere! I am a member of Costsco but would rather do business at our local Sam’s Club!

  • hamish

    i purchase some items from your sam’s club in phila pa for one price wanted some more of the same items so i went to another sam’s in new jersey but your service people said do not honor cost 19.00 more and that’s with my receipt it does not matter membership is same price from one store to another why as a consumer do we have to pay a higher price for the same items this is not business will u honor prices from your other stores?

  • Barbara

    Sam’s club has signs posted on items stating sale when in fact they are only for exclusive club members. This is in my opinion, false advertising. It should state so on the sign advertising the items are only for certain members. Sam Walton would not be happy with the way you treat customers. All you care about now is the bottom line and how to cheat the shopper out of more money. I am seriously considering dropping my membership. Who needs this aggravation along with rude employees who don’t care about anything but themselves and their prior evening. ENOUGH. I will not shop inside another SAM Club. You sure do not get more but pay more every day. Think twice before being dupped….I WILL.

  • Jay

    There seems to be very little reason to shop Sam’s Club over Costco. I can’t complain about the personnel or service, but when my Bose speakers malufunctioned 1-3/4 years into ownership they told me they could do nothing as it it was beyond their 90 day return policy. I was further told, that they, Sam’s "flollow" Costco’s return policies, which they said are also 90 days. This is not true, as Costco doubles the maunfacturer’s coverage. Had I purchased at Costco, my pricey speakers would have been exchanged without question. What’s the advantage of Sam’s?

  • Doug

    I have sent several emails and NONE of our emails have been answered. I would like to submit a complaint about the Bristol Va. Sam’s Club. Almost every time we go there, they have quit selling items we buy all the time, or they are out of stock. They never leave the item in the same place. I do not understand why they have to move their items weekly to a diffent location in the store. Currently, the only large container of yogurt the Bristol Sam’s Club carries is Greek Yogurt (which is more expensive then the plain yogurt). When you try to talk to the management there, they basically tell you they don’t care. But it appears not only the Bristol Va. Sam’s Club doesn’t care about their customers, but it appears Sam’s Club as a whole doesn’t care anything about its customer since it doesn’t even have the respect to answer their customers emails.

  • John Jackson

    Your Murietta store is in need of some adult supervision. While I doubt that you even give a s**t about my complaints, I will tell you anyway and hopefully discourage anyone from going there to expect any where near decent service. It is strictly help yourself store, that afford no customer assistance unless you have all day to wait for someone. Purchase an item that requires you present a chit to the cashier who in turn will have the item brought to you. Well, the person he sent for the item came back five minutes later, only to say we would have to wait until they could find a manager with the key. Rather than waiting, I asked for the cashier to just deduct the item and I would pass on waiting. Oh not!! you have to go to customer service and ask for a refund. That took another ten minutes. I suppose by that time, they may have pried someone loose that had a key and authorized to get the item (dog flea and tick medication). Never again do I use their so called secure service. I have noticed many people with complaints about poor service, but most don’t take the time to say it. Also, you have shopping carts strung all over the lot, blocking parking places unless you get out and move them. You call that service? It was also noted that you now have to take your bottled water out of the cart and set it on the counter (two day old policy I was told) . I guess they can’t lift the case long enough to look under it for other items that they have done for years…..or perhaps it is because they have lowered their cashier employee standards to the point they have people who fail to use common sense. If the old many who started the business of Walmart could see how screwed up his company is now, he would turn over in the grave. I am 75 years old, and usually don’t take time to complain, but some one needs to.

    • ana

      i say the same thing all the time about walmart, the founder would be turning in his grave if he knew the way they run the company and how they treat their employees. even something as simple as making converstaion in line is above the cashiers at either store.

  • Tatiana

    I wish I’d read this page before I decided to purchase a watch from Sam’s online. I was sure that if I don’t like the product that I buy online, I could return it to the store at any time for immediate refund. My experience with Costco.com was absolutely wonderful, so I did not hesitate thinking sam’s offers the same level of services. I was so wrong! The watch that I purchased came 3 days later than they had promised. But that was just the beginning of my sufferings. After I returned the watch to the nearest Sam’s, I was assured by the associate that everything was done. She gave me a receipt of return. Since the day of the return, which was April 12, I have called customer service 3 times, at one point was redirected to the manager of the store where I returned the watch, who could do nothing about the refund stating that it is the matter of Sam’s.com. He called them and was told that the refund was finalized. That was on the 24th. Today is April 27th, and I still didn’t get the money back. NEVER AGAIN WILL I MAKE PURCHASE AT SAM"S and i am not renewing my membership which is due in June.

  • George Clifton

    My wife is Asain and experienced the worst possible humiliation by a food server at Sam’s club. She went up to see what was being served and was completely ignored. I went up not knowing what had happened and asked what was being served and was immediatley offered as sample of chicken that was being kept in AL foil.

    We all should be treated the same, as this act is racist if you ask me!!

    • Guest

      Could you provide more information on how the server was racist? I’m not challenging your account, just curious.

  • Kelly

    Went to Sam’s club this afternoon to look at classes. I heard they had good prices and great customer service; nothing could be further from the truth. I picked out some frames and the associate looked at my prescription and said "Oh, those won’t work with these glasses". Picked out some other ones and asked the associate how much for the frames and lenses. He had no clue. He pulled out a sheet and started calculating, stopped twice to chit chat with another associate, then could never tell me the total price and said if you want to order them today you need to do it now because I get off in 20 minutes. I told him I wasn’t sure and that I was going to look at another place. I went across the street to Costco and had the best customer service ever! Sorry Sam’s, you lost a 500 dollar sale. BTW his name was Owen. Stay away from the Sam’s in Winston-Salem, NC if you want to purchase glasses.

  • eddie

    Paid 524.00 for projecter returned it and waited 8 days to not recieve my money and no one knows where’s my money . Lovely

  • mary chambrella

    Todays sams club visit was like any other, long lines and lots of waiting. Regret everytime i go to this place. Today had enough time to complain to the manager while I was waiting 25 min. in line. All everyone talks about in line is how substandard they are to Costco. Apparently they know their cashiers are slow, but don’t know what to do about it?!?!?!

  • Brenda

    Visited Sam’s to pick up some things on behalf of a committee I belong to at work and apparently I was too early. Sam’s is not open to the public until 10:00 a.m. on weekdays. I explained that it was only an hour a way and there would be no way I would be done shopping before then to check out, but they did not care and they were rude about it.

    This is not the first time I have had a Sam’s Club employee be rude to me. I am amazed that in an economy that needs as much help as it can get that anyone would turn anyone away no matter what time it was. We actually have a card through work, but I don’t have access to it. I have my own card and I did not think it would be a big deal.

    I looked for a place to send a formal complaint to Sam’s and this is what I found. They do not have anything on their website for this. Maybe I’ll go back to Costco when my membership expires. At least they are polite.

  • mark harger

    If I wanted to pay to stand in line I should have gone to Disney World.
    At least I would have Mickey and Minnie to entertain me.
    At Sams you pay admission only to find higher prices and lower levels of service.
    Come on manager of Sams in Homewood Alabama 35209,
    Is it necessary to close 2 of 4 checkout lanes when paying customers are lined up?
    Three calls to Sams consumer concern department have gone ignored.

    My log of events below:

    Sams complaint

    first call
    15 march . called 800 #asked for club manager to call regarding lines backed up at 4:30 pm
    no reply as of 29 March 2013

    ========================================

    21 march
    second call
    revisited at 7:00 pm lines backed up. management paged numerous times. an unidentified female member of management approached and said that store manager was ON A REGISTER.
    called 800 # ref 13440671

    stated that club manager never called and was told that SHE STARTED VACATION TODAY.

    requested that supervisor of club managers call
    ————————————————————————————–
    as of 25 march 5:45 PM no one has called.
    ================================================
    called 800 to file 3rd complaint 5:50 pm 25 mar told me that a resolution had not been reached.
    I said all that I want was a return call.
    reference #13468144

    AS OF 29 March NO RESPONSE FROM SAMS.

  • bob

    Most 6# bags of angel hair spaghetti noodles I bought in 9/09 filled up with tiny black beatles that hatched out of the noodles because where they exited the noodles was obvious. That means the noodle dough was full of the live eggs. I’ve stored and used noodles before 5 years without problems (except going stale smelling by then).i

  • c foster

    i’ll do you one better. i am 70 years old. i was diagnosed as a type 2 diabetic in august of this year. i have been told that medicare did not cover the needles, the testing strips, etc. for diabetes. i finally went to medicare and found out that they do. i feel like these people really enjoyed being rude to me. i don’t know how much money they have cost me. what is really worse, is how many people are they doing this to?

    • cassondra foster

      what are you thinking

    • Jackie Guidry

      I bought a Samsung 7" tablet yesterday at Sam’s Club for 248.84. Today at my local
      Walmart store the same product (not on sale) was priced at 199.99. Why do I have a Sam’s membership??????????????????????????????????????

  • Rapgem

    Employee from sam’s club food service at pearl highland Hawaii around 12noon was extremely rude. Her comments under his breathe were unnecessary. We were very disappointed in this experience today. Please have someone speak to her regarding her blatant disrespectful attitude. Customer service is very important when choosing a place to eat and spend our money. I do not see how this location stay in business with employee like her.

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