Sams Club Reviews and Complaints by Consumers and Customers

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Last Updated On: January 27, 2015

Sams Club Corporate Contact

Business Name: Sam's West Inc
Corporate Address:
2101 SE Simple Savings Dr
Bentonville, Arizona 72716 USA

Customer Service Contacts

Corp Phone Number: 888-746-7726
Company Contact: Rosalind Brewer - CEO
Corp Website: samsclub.com

Sams Club Customer Ratings and Reports

Customer Ratings

Average Rating: 1.30 out of 5
Based On: 32 Reviews
Number Of Comments: 21

Consumer Loss Reports

Reported Losses: $3,398.46
Average Reported Losses: $106.20

Latest Sams Club Complaint

Is Sams Club a Rip Off, Fraud or Have They Scammed You? WARN OTHER CONSUMERS By Sharing

Category: Department Stores Directory ListingSam's West Inc Listing

Sams.Com is not issuing credit for Returned Items that were received damaged.

( I sent the following e-mail to Sam’s.Com on 01/04/2015, and have not gotten a reply, other than one credit authorization for only one item!):

I am not pleased with my experience with Sam’sClub.Com! I wish to have a bonafide Customer Serivce Manager review this complaint. Or/and I will have to contact Sam’s Corprate Public Relations Department’s Head to have my grievance heard and satisfied! To begin with, my loving wife has recently purchased well over a thousand dollars worth of products from you on-line. Some of these items were gifts for me on my birthday. She actually brought tears to my eyes for so graciously giving me such wonderful gifts. This was a rare and touching moment. Being left in such an exposed and raw emotional state coupled with my competitive nature, I followed her lead.

I have sought to reproduce that touching monemt and recently purchased over 72 items, mostly gifts for my family, online from Sam’sClub.com and/or Sam’s Club Online Auction. These purchases amount well into the thousands of dollars worth of your products! Here is were my complaint with Sam’s.Com starts.

Over a month ago, I had to make seven returns. Six cameras were returned because they do not function as you have been advertised by you, Return Reference #’s: 141202-011809, …906, …929, …934, …938, and …[914 or 9144?]; and their respective Order #’s: 326321673, 3263504806, 3263867269, 3268067144, 3273920891, and 3274358023, and one outdoor store box that was received broken in it’s original shipping container, Return Reference #: 141202-011603; Order #: 3264054958. I have not seen any refund/credit entries due me from these seven returns on my Sam’s Commercial Credit Card Account #: ############7577.

For you information, I have placed all my online purchases on this card, not to mention my many in-store purchases. And in an attempt to make you feel better and not alone in the Complaint Receiving Department, I have had to make a complaint with Sam’s on the initial opening on this account. Getting back to our complaint, more recently, I had to return a hand-blown mercury glass lantern that was received broken in it’s shipping container probably due to a manufacturer’s flaw in the product, Return Reference #: 141218-005099; Order #: 3348329265.

I made a complaint at the time of requesting this return that I am losing an ill-portionate share and a growing substantial amount of my monies, simply due to things that are out of my control and because of your policy of non-refundable “shipping costs”. The Customer Service Representative (CSR) advised me they would have the RETURNS DEPARTMENT send me a Replacement Item for the lantern. At that time, the lanterns were regularly and presently being offered on Sam’s Online Auction. This suited me just fine! I have ordered probably 30 of these lanterns and are very satisfied with all of them that were received in good, undamaged condition and were operating as advertised.

I have not received any type of communication from Sam’s over the last several weeks since I made this original Lantern Return/Replacement Request. So with the latest Return Requests from my wife’s and two daughters’ Christmas gift purchases I bought from you, I had to make my last and final round of four Return Requests, Return Reference #’s: 150109-006319, …356, …378, and …408; Order #’s: 3388980488, 3389199273, 3397506218, and 3396816472 all of these items were received damaged in their original shipping containers.

This will now be TWELVE Return Requests, an eyebrow-raising 16.666% “Return on Total Purchases”! While I was still on the telephone, 1-888-746-7726 then option 3, then option 5, then option 2, and finally another option 2, then after a wait time……., I asked your CSR to check on the status of the Lantern Return Request. After reviewing the notes on your computer system, the CSR advised me, “The RETURNS DEPARTMENT has no authorization to provide a replacement item as noted on our computer system”, and that the CSR would re-open my Return Reference #: 141218-005099 for a refund only. ??? Why was it ever closed?

Plus, when we received my first birthday gift, the black green-egg type barbecue grill, my wife called you Customer Service Department with a complaint the grill had multiple cracks in the main shell. They told her use it for two weeks, if it got worse and she was still unhappy they would replace it with another grill. To make a long story short. I love the grill. I would not let her send it back. She has since bought me a unbelievable second black egg grill, and we are enjoying many home cookouts!

This brings us around full circle to this ridiculous back-and-forth volley of e-mails from which I can not reach the provided link to print the last four return labels.

Will you, Sam’s.Com Returns Department’s Customer Service Manager, give me a genuine personally concerned recorded telephone response to ensure a satisfactory means of resolving my complaint. I can be reached on my personal mobile phone at 706-###-####, if for any reason you can not reach me directly, PLEASE leave detail direct contact information for my prompt response.

Respectfully,
AJM

25 Most Recent Sams Club Complaints


Consumer Comments For Sams Club

  • Problems with Sam’s Club Fishkill Pharmacy. Errors with script-serious ones. Management not responsive. In fact, when pharmacist at Sam’s Club made a serious error, the zone manager wouldn’t use her anymore but they still let her work at Walmart. Folks, your copay for drugs will be the same everywhere in the network. Go to your local pharmacy.

  • maintenance underpaid and over worked new ppl. that work in this department beware you will be doing way more than maintenance duties and other ppl. in that dept. will be no where to be found!!!!!!!!!!!!

  • I have a complaint to make and all you have done has made me shop elsewhere and no it was not at Walmart ,it is elsewhere in Colorado Springs at Costsco. I haven’t made any large purchases up there but it is going to place soon if I don’t find some changes at our local Sam’s here in Pueblo. I have always but powdered form of Coffee Mate from here in Pueblo. NO LONGER AVAILABLE here. I got it elsewhere! My phone number is 719-545-2143 or cell 605-390-7799. It is up to you to how long you want my business or if I go elsewhere! I am a member of Costsco but would rather do business at our local Sam’s Club!

  • i purchase some items from your sam’s club in phila pa for one price wanted some more of the same items so i went to another sam’s in new jersey but your service people said do not honor cost 19.00 more and that’s with my receipt it does not matter membership is same price from one store to another why as a consumer do we have to pay a higher price for the same items this is not business will u honor prices from your other stores?

  • Sam’s club has signs posted on items stating sale when in fact they are only for exclusive club members. This is in my opinion, false advertising. It should state so on the sign advertising the items are only for certain members. Sam Walton would not be happy with the way you treat customers. All you care about now is the bottom line and how to cheat the shopper out of more money. I am seriously considering dropping my membership. Who needs this aggravation along with rude employees who don’t care about anything but themselves and their prior evening. ENOUGH. I will not shop inside another SAM Club. You sure do not get more but pay more every day. Think twice before being dupped….I WILL.

  • There seems to be very little reason to shop Sam’s Club over Costco. I can’t complain about the personnel or service, but when my Bose speakers malufunctioned 1-3/4 years into ownership they told me they could do nothing as it it was beyond their 90 day return policy. I was further told, that they, Sam’s "flollow" Costco’s return policies, which they said are also 90 days. This is not true, as Costco doubles the maunfacturer’s coverage. Had I purchased at Costco, my pricey speakers would have been exchanged without question. What’s the advantage of Sam’s?

  • I have sent several emails and NONE of our emails have been answered. I would like to submit a complaint about the Bristol Va. Sam’s Club. Almost every time we go there, they have quit selling items we buy all the time, or they are out of stock. They never leave the item in the same place. I do not understand why they have to move their items weekly to a diffent location in the store. Currently, the only large container of yogurt the Bristol Sam’s Club carries is Greek Yogurt (which is more expensive then the plain yogurt). When you try to talk to the management there, they basically tell you they don’t care. But it appears not only the Bristol Va. Sam’s Club doesn’t care about their customers, but it appears Sam’s Club as a whole doesn’t care anything about its customer since it doesn’t even have the respect to answer their customers emails.

  • Your Murietta store is in need of some adult supervision. While I doubt that you even give a s**t about my complaints, I will tell you anyway and hopefully discourage anyone from going there to expect any where near decent service. It is strictly help yourself store, that afford no customer assistance unless you have all day to wait for someone. Purchase an item that requires you present a chit to the cashier who in turn will have the item brought to you. Well, the person he sent for the item came back five minutes later, only to say we would have to wait until they could find a manager with the key. Rather than waiting, I asked for the cashier to just deduct the item and I would pass on waiting. Oh not!! you have to go to customer service and ask for a refund. That took another ten minutes. I suppose by that time, they may have pried someone loose that had a key and authorized to get the item (dog flea and tick medication). Never again do I use their so called secure service. I have noticed many people with complaints about poor service, but most don’t take the time to say it. Also, you have shopping carts strung all over the lot, blocking parking places unless you get out and move them. You call that service? It was also noted that you now have to take your bottled water out of the cart and set it on the counter (two day old policy I was told) . I guess they can’t lift the case long enough to look under it for other items that they have done for years…..or perhaps it is because they have lowered their cashier employee standards to the point they have people who fail to use common sense. If the old many who started the business of Walmart could see how screwed up his company is now, he would turn over in the grave. I am 75 years old, and usually don’t take time to complain, but some one needs to.

    • i say the same thing all the time about walmart, the founder would be turning in his grave if he knew the way they run the company and how they treat their employees. even something as simple as making converstaion in line is above the cashiers at either store.

  • I wish I’d read this page before I decided to purchase a watch from Sam’s online. I was sure that if I don’t like the product that I buy online, I could return it to the store at any time for immediate refund. My experience with Costco.com was absolutely wonderful, so I did not hesitate thinking sam’s offers the same level of services. I was so wrong! The watch that I purchased came 3 days later than they had promised. But that was just the beginning of my sufferings. After I returned the watch to the nearest Sam’s, I was assured by the associate that everything was done. She gave me a receipt of return. Since the day of the return, which was April 12, I have called customer service 3 times, at one point was redirected to the manager of the store where I returned the watch, who could do nothing about the refund stating that it is the matter of Sam’s.com. He called them and was told that the refund was finalized. That was on the 24th. Today is April 27th, and I still didn’t get the money back. NEVER AGAIN WILL I MAKE PURCHASE AT SAM"S and i am not renewing my membership which is due in June.

  • My wife is Asain and experienced the worst possible humiliation by a food server at Sam’s club. She went up to see what was being served and was completely ignored. I went up not knowing what had happened and asked what was being served and was immediatley offered as sample of chicken that was being kept in AL foil.

    We all should be treated the same, as this act is racist if you ask me!!

  • Went to Sam’s club this afternoon to look at classes. I heard they had good prices and great customer service; nothing could be further from the truth. I picked out some frames and the associate looked at my prescription and said "Oh, those won’t work with these glasses". Picked out some other ones and asked the associate how much for the frames and lenses. He had no clue. He pulled out a sheet and started calculating, stopped twice to chit chat with another associate, then could never tell me the total price and said if you want to order them today you need to do it now because I get off in 20 minutes. I told him I wasn’t sure and that I was going to look at another place. I went across the street to Costco and had the best customer service ever! Sorry Sam’s, you lost a 500 dollar sale. BTW his name was Owen. Stay away from the Sam’s in Winston-Salem, NC if you want to purchase glasses.

  • Paid 524.00 for projecter returned it and waited 8 days to not recieve my money and no one knows where’s my money . Lovely

  • Todays sams club visit was like any other, long lines and lots of waiting. Regret everytime i go to this place. Today had enough time to complain to the manager while I was waiting 25 min. in line. All everyone talks about in line is how substandard they are to Costco. Apparently they know their cashiers are slow, but don’t know what to do about it?!?!?!

  • Visited Sam’s to pick up some things on behalf of a committee I belong to at work and apparently I was too early. Sam’s is not open to the public until 10:00 a.m. on weekdays. I explained that it was only an hour a way and there would be no way I would be done shopping before then to check out, but they did not care and they were rude about it.

    This is not the first time I have had a Sam’s Club employee be rude to me. I am amazed that in an economy that needs as much help as it can get that anyone would turn anyone away no matter what time it was. We actually have a card through work, but I don’t have access to it. I have my own card and I did not think it would be a big deal.

    I looked for a place to send a formal complaint to Sam’s and this is what I found. They do not have anything on their website for this. Maybe I’ll go back to Costco when my membership expires. At least they are polite.

  • If I wanted to pay to stand in line I should have gone to Disney World.
    At least I would have Mickey and Minnie to entertain me.
    At Sams you pay admission only to find higher prices and lower levels of service.
    Come on manager of Sams in Homewood Alabama 35209,
    Is it necessary to close 2 of 4 checkout lanes when paying customers are lined up?
    Three calls to Sams consumer concern department have gone ignored.

    My log of events below:

    Sams complaint

    first call
    15 march . called 800 #asked for club manager to call regarding lines backed up at 4:30 pm
    no reply as of 29 March 2013

    ========================================

    21 march
    second call
    revisited at 7:00 pm lines backed up. management paged numerous times. an unidentified female member of management approached and said that store manager was ON A REGISTER.
    called 800 # ref 13440671

    stated that club manager never called and was told that SHE STARTED VACATION TODAY.

    requested that supervisor of club managers call
    ————————————————————————————–
    as of 25 march 5:45 PM no one has called.
    ================================================
    called 800 to file 3rd complaint 5:50 pm 25 mar told me that a resolution had not been reached.
    I said all that I want was a return call.
    reference #13468144

    AS OF 29 March NO RESPONSE FROM SAMS.

  • Most 6# bags of angel hair spaghetti noodles I bought in 9/09 filled up with tiny black beatles that hatched out of the noodles because where they exited the noodles was obvious. That means the noodle dough was full of the live eggs. I’ve stored and used noodles before 5 years without problems (except going stale smelling by then).i

  • i’ll do you one better. i am 70 years old. i was diagnosed as a type 2 diabetic in august of this year. i have been told that medicare did not cover the needles, the testing strips, etc. for diabetes. i finally went to medicare and found out that they do. i feel like these people really enjoyed being rude to me. i don’t know how much money they have cost me. what is really worse, is how many people are they doing this to?

    • what are you thinking

    • I bought a Samsung 7" tablet yesterday at Sam’s Club for 248.84. Today at my local
      Walmart store the same product (not on sale) was priced at 199.99. Why do I have a Sam’s membership??????????????????????????????????????

  • Employee from sam’s club food service at pearl highland Hawaii around 12noon was extremely rude. Her comments under his breathe were unnecessary. We were very disappointed in this experience today. Please have someone speak to her regarding her blatant disrespectful attitude. Customer service is very important when choosing a place to eat and spend our money. I do not see how this location stay in business with employee like her.

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